SUMMARY:

• Over 7+ years of total IT Extensive experience as Salesforce.com consultant with proficiency as Developer & Administrator in SFDC development across various industries and expert in implementation. 5+ years of experience as a developer and 2 years of experience as an Administrator in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in SalesForce.com technologies.
• Performed the role of SFDC Sales, Service console, Communities Administrator.
• Translated requirements from non - technical end users through interviews into documents understandable by users and developers, Process flow diagrams, Functional specifications with use cases and class models, sequence diagrams using tool.
• Architect and design application with class, interaction, state chart diagrams.
• Developed innovative solutions related to the Salesforce CRM platform and solved complex issues like OOTB and pros/cons customizations, dealt with global SFDC Financial Services implementations.
• Designed, developed and deployed the Lightning Components Custom objects, Page layouts, Custom tabs, Components, Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Involved in data migration and Integration using Data Loader and experience in Agile project implementation using JIRA.
• Worked in Administration, Configuration, Implementation and Support of sales force CRM and Sales force SFA applications and knowledge in Salesforce Lightning.
• Investigated incidents touching all Sales-related applications, including: Telemar, Salesforce.com, CPQ (IBM Sterling quoting tool), Mastermind (billing system), Other ETL Tools and DocuSign.
• Extensive experience in lead Case Management (Web-to-Lead, Email-to-Case) and working with Salesforce.com sandbox production environments, Salesforce integration with different systems.
• Technical Knowledge about Sales force Lightning schema builder, Process builder, app builder components and Lightning connect.
• Scheduling Apex jobs for processing large records.
• Unit and integration testing for new requirements and get the UAT from the business owner.
• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements and worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation rules, Work Flows, Process builder, Visual Flow, declarative and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Implemented Chatter, Chatter desktop, created public and private groups.
• Created Workflows, Approval processes, Validation rules, Apex/Visualforce development and sharing rules.
• Worked with development team to make sure that the quality, delivered optimal scalable solutions and experience in dealing with Confidential data and entitlements.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Ability to setup, customize and deploy to Salesforce.com from the ground up for large user groups, perform hands on customizations using Apex, Visual force.
• Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility and Enterprise in business process solution for large financial services corporation.
• Communicated with different teams in the project like testing team, unit, system, UAT and production deployment, business process team to make sure of the quality product.
• Ability to adapt to any environment such as working with small or large groups or independently, can perform efficiently within a high pressure, fast paced environment, self-motivated and excellent communication skills.

TECHNICAL SKILLSET:

Salesforce Technologies: Salesforce SFA, Apex Language, Sales force CRM, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Workflow & Approvals, Analytic Snapshots, Case Management Automation.

Databases: MS SQL Server, Oracle, PL/SQL, MS Access, and MySQL, RDBMS

Salesforce Tools: Eclipse, Force.com Explorer, Force.com Eclipse IDE Plug-in JIRA, Excel Connector, Force.com Data Loader, Force.com, SOQL Xplorer, Force.com Platform (Sandbox and Production).

Technologies: C++, Java, Java Script, Action Script, WCF, Silverlight, LINQ, SQL, UML, HTML, XML, XHTML, DHTML.

Web Design Tools: SQL Query Analyzer, SQL Profiler, Adobe Photoshop, Dreamweaver, MS Office, Visio 5.0, Adobe Acrobat Pro, Adobe Flex Builder.

Operating Systems: Windows, Linux.

EXPERIENCE:

Confidential, Navistar, Illinois

Sr. Salesforce Developer.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, JavaScript, Controllers, Sharing Rules, Visual Force Pages, Workflows, Email Updates, Changesets Web Services API.

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created Lightning Components, Public Groups, Queues, Permission Sets, Profiles, Users and Security Settings based on role hierarchy.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Interacted with various business user groups for gathering the requirements for salesforce implementation and documented the business and software requirements.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Deployed Apex using Force.com IDE, Force.com Migration Tool.
• Performed Data backup and data cleansing on regular basis to remove any duplicates records.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce Objects.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Account Management, Contact Management, and Opportunity Management.
• Worked with scheduling Apex Batch jobs for processing large records.
• Used SOQL and SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Migrating Meta data from one sandbox to another sandbox using Force.com IDE tool and change set.
• Force.com Migration tool kit for deployment.

Confidential

 Salesforce Developer.

Environment: Salesforce.com Cloud, Force.com, Apex, VisualForce, VUE, Reports and Dashboards, Dataloader, Web Services, ChangeSets.

Responsibilities:

• Designed and developed the Lightning Components, Custom Objects, Page Layouts, Custom tabs, Components based on the requirements.
• Configured Creating Roles, Security Access, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Effectively created the picklists, dependent picklists and junction objects to establish the connectivity among objects.
• Verified design of existing systems to judge their functionality, effectiveness, reliability, performance, usage, maintainability.
• Customized Page layouts for Opportunity, Contacts and Accounts depending upon user Roles, and Groups.
• Used Data Loader (insert, update more than 50, 000 records) and bulk import or export of data from Salesforce.com objects to create custom layouts as per client requirements.
• Override a standard Salesforce page layout with Visualforce Page by using Apex Code.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Maintained user roles, security, profiles, wherever necessary.
• Studied Data Models.
• Lead requirement collecting efforts (Business Process/Business Requirements/Legacy Systems/Application Mapping) for Salesforce
• Maintaining the Salesforce Applications Instances for various operations.
• Worked on developing new functionalities/customizations/configurations for SalesforceCRM.
• Implemented Pick lists, Dependent Pick lists, validations and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created and customized Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Created user guides for End user training.
• Setup Role hierarchy and create sharing rules to limit data visibility.
• In addition, trained new resources in team on Salesforce technical concepts.
• Managed Sandboxes for Development, testing and training.
• Managed Release Process using Change Sets.
• Prepared documentation and training material.

Confidential

Salesforce Developer

Environment: Salesforce.com Cloud, Force.com, Apex, VisualForce, Oracle RDBMS, Inhouse Web Applications for Quote and Order Management

Responsibilities:

• Participate in design meetings, communicated complex business needs and contribute to technical approach and evaluated alternative solutions.
• Designed and developed the Custom Objects, Page Layouts, Custom tabs, SFDC platform Components based on the requirements
• Configured Creating Roles, Security Access, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
• Effectively created the picklists, dependent picklists and junction objects to establish the connectivity among objects.
• Customized Page layouts for Opportunity, Contacts and Accounts depending upon user Roles, and Groups.
• Worked closely with Business Users together requirements, analyzed and documented the functional steps.
• Used Data Loader (insert, update more than 50, 000 records) and bulk import or export of data from Salesforce.com objects to create custom layouts as per client requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities
• Maintained user roles, security, profiles, wherever necessary.
• Implemented Pick lists, Dependent Pick lists, validations and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created user guides for End user training and trained 30+ sales team members on application usage.
• Setup Role hierarchy and create sharing rules to limit data visibility.
• In addition, supported the project's end to end CPQ implementation.
• Experienced in configuring Products, Catalog, Catalog Hierarchies, Bundles, Bundles within Bundle, and Price Lists across all products.
• Various pricing factors like variance pricing, volume based pricing, attribute based pricing has been configured.
• Configured the complete attribute based pricing and Price Matrices
• Implemented User Management - Setting up Users, Queues, Public Groups,
• Implemented Security using Profiles and Permission Sets to manage application access
• Developed Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic.
• Used Data Loader to Insert, Update and Delete bulk records in sales force.
• Developed Web Service callouts using both SOAP and REST API.
• Developed Custom Web Services using SOAP and REST API.
• Developed custom Visualforce pages.
• Developed custom objects, custom fields, Validation Rules, Workflows etc.
• Managed Sandboxes for Development, QA and UAT.
• Tracked and maintained the requirements to functionality traceability and use case traceability.

Confidential

Salesforce Developer.

Environment: Salesforce.com Sales Cloud, Oracle Apps, TOA, .Net Inhouse applications

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized apps to match
• functional needs.
• Worked on Custom Settings and Email Services for automation using Apex Classes
• Performed Salesforce.com Developer and Administrator roles.
• Set up sales processes which included lead and account management.
• Integrated with the company’s website to capture leads.
• Created various profiles and configured permissions based on organizational hierarchy
• requirements.
• Implemented Apex Classes & Triggers and linked them to manage workflows implemented in system.
• Used sandbox for testing and migrated code to deployment instance after testing.
• Interacted with various business team members to gather and documented requirements
• Setup profiles, permission sets, OWD, Role Hierarchy and Sharing Rules for access and data security.
• Implemented requirements on Salesforce.com platform and Force.com IDE Plug-in using
• Eclipse.
• Developed APEX Classes, Triggers, and Controller Classes.
• Developed Visualforce pages.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Created the workflows for automated lead routing, lead escalation, alerts and action items.
• Implemented Security using Profiles and Permission Sets to manage application access
• Developed Workflows, Validation Rules, Assignment Rules etc.
• Implemented various Custom Reports and deployed them for different business user levels.
• Migrated existing data from Excel Sheets using Data Loader.
• Designed reports, dashboards and configured permissions based on organizational hierarchy
• requirements.
• Implemented various Custom Reports and deployed them for different business user levels
• Supported data migration activities for migrating data from various business centers and business center users with the support of Saleforce.com.
• Prepared documentation and conducted training workshops to get the end users up to speed in using the system.

Confidential

Salesforce Administrator

Responsibilities:

• Created Users, roles, profiles, public groups and implemented role hierarchies and sharing rules to provide shared access among different users.
• Setup Live Agent as part of case management implementation inside service cloud.
• Implemented the duplicate management rules on contact and Account.
• Implemented the new country and state pick list.
• Customized Service cloud with service console, Cases, Chatter Answers.
• Worked on Service and Sales cloud simultaneously.
• Worked on standard objects like Accounts, Contacts, Leads, Campaigns, Reports, Cases (case management) and Opportunities.
• Set up Marketing Campaigns, Campaigns hierarchies, Lead Queries, Assignment Rules, Web-to-Lead and Auto Response Rules (Marketing Cloud).
• Maintained user security permissions as per the organizational needs.
• Developed Triggers, Apex classes and visual force pages as per the needs of the application.
• Created mini page layouts, search layouts and page layouts to organize custom fields, custom links and other components on detail and edit pages of the record.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Configured Single SignOn (SSO) settings for login.
• Worked on Custom Labels and Custom Settings for setting up different languages.
• Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.
• Implemented Sales, Service cloud and Involved in requirement gathering, analyzing the information, documenting the functional and non-functional requirements.
• Performed object cleanup and data migration to and from Salesforce.com.