SUMMARY:

Salesforce certified(9X) consultant and Application Architect with a desire to solve problems. Started Building end - to-end solutions with salesforce more than 7 years ago. Have also worked on Siebel in order management and product catalogue modules.

WORK EXPERIENCE:

Salesforce Senior Associate/Lead

Confidential

Responsibilities:

• Worked in the healthcare industry. Areas of work including Service Cloud, Health cloud, Google integration, Cerner HealthNet Integration, Clockwise md integration, Custom Lightning Development (Aura Framework), JavaScript, Custom CSS and Live Chat(Live Agent)
• Worked on multiple aspects of a healthcare call centre implementation. Handled implementations of custom UI for appointment scheduling with two way integrations from Cerner.
• Worked on custom UI to depict the locations of various clinics, calculating the distance between the patient and a clinic. Also auto complete of an address. These were done using the Google geocode and auto-complete APIs.
• Worked on integrations for urgent care clinics using clockwise md.
• Built an end to end chat solution using the salesforce live agent functionality.

Salesforce Senior Consultant/Developer

Confidential

Responsibilities:

• Worked upon multiple industries including Telecommunications, Logistics and Technology.
• Areas of work including Service Cloud, Custom lightning Development (Aura Framework), custom apex, visualforce development and communities.
• Handled all the Custom lightning development for Service console app.
• Built complete modules such as Case Management,RMA, contract purchases and entitlement management which involve custom lightning component implementation.
• Worked on multiple modules including an app for a logistics client to capture and upload Driver Photo into the related contact record directly from a mobile device. Thus reducing the time for this activity from 1 hour to 4 minutes.
• Built numerous modules for a telecommunications client, which includes a framework to send communications to customer automatically via SMS,E-mail and Mail. This was a completely automated and the content of all the communications were configurable with simple point and click.
• Built communities, which cater to both enterprise users and end customers.

Salesforce Consultant/Developer

Confidential

Responsibilities:

• Worked on multiple industries including Telecommunications, Life sciences and Technology.
• Built numerous apps including an application, which handles the Entire warranty information, manufacturing date logic and entitlement
• Expiry based on the serial number of a device.
• Worked on applications for forecasting sales data. It utilized the existing sales data and predicted the sales forecast for the upcoming fiscal.
• Have worked on applications spanning many geographies with different languages and built modules to Handle multi language and multi-currency dependency.
• Built applications, which interact with external applications in real-time and process requests from and to