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Crm Cloud Consultant Resume

Los Angeles, CA

SUMMARY:

  • 11+ years of strong experience as Salesforce Consultant working on Salesforce Sales Cloud, Salesforce Service Cloud, APEX, Siebel CRM, Oracle Sales Cloud, Oracle Service Cloud, Oracle Field Service Cloud, Oracle Integration Cloud, SOQL, ROQL, Oracle PL/SQL, Oracle SOA Middleware, REST API, SOAP, Web Services, Java, .Net, PHP, MS SQL Server, JIRA, Jenkins, Octopus, AWS EC2 and AWS S3.
  • Salesforce 2017 Lightening administration using Accounts, Contacts, Opportunities, Leads, Knowledge, Solutions, Chatter and Queues
  • Experience in Salesforce Sales Cloud and Service Cloud
  • Experience in APEX coding using SOQL
  • Experience in Salesforce1 mobile platform
  • Experience in Oracle ERP Fusion Cloud in Order, Customer, Inventory, Contract and Asset management
  • Experience in Oracle PL/SQL, Stored Procedures, Triggers, Cursors and Functions
  • Experience on Siebel Public Sector integrated with Oracle Policy Automation (OPA), Siebel Administration, Siebel IRM Upgrade, Siebel Open UI and JavaScript
  • Experience working on Deployments and Migrations from DEV to QA and Training environments and Performance Tuning
  • Extensive experience and knowledge in Siebel Design, Development including Business Modeling, Requirements Gathering, Analysis, Configuration, Integration, Testing, Siebel Server Administration and Deployment of Siebel application
  • Worked with Technical architect and cross functional teams in order to establish comprehensive business and functional requirements and then translating those requirements into software design specifications
  • Experience in Product configuration and Pricing, Siebel UCM and MDM Data Quality
  • Experience in Siebel Order management and in - depth knowledge on Order, Quote, Asset, Invoice, Account, Opportunities, Activities, Contact, Service Request and Products entities.
  • Extensive experience in design and implementation of several Siebel Industry Solutions - Siebel Public Sector, Siebel Sales, Siebel Call Center, Financial Services, HighTech Industrial Manufacturing, ePharma, eClinical and custom-built CRM application on iPad. Project execution responsibilities include Preparing Technical design documents, Unit Test Scripts, code review sessions, System Integration testing and deployment plan

TECHNICAL EXPERTISE:

CRM Applications: Salesforce Sales Cloud, Salesforce Service Cloud, Siebel CRM, Oracle Service Cloud, Oracle Sales Cloud, Oracle Field Service Cloud & Routing, Oracle Integration Cloud, Oracle PaaS Cloud

Integration Technologies: EAI, EIM, Web Services, REST API, XSLT, SOA BPEL, Publisher & Subscriber, FBDI templates

AWS: EC2 and S3

Middleware: Oracle SOA, webMethods, Biztalk

ERP Applications: Oracle E-Business Suite, Oracle ERP Fusion Cloud, Logfire Cloud

Software Programming: PHP, C#.Net, Java, Javascript, SSIS Package, ADF Forms

Scheduling Tools: Crontab, SOA Scheduler, TIDAL

Other Tools: Oracle JDeveloper, SOAP API, Postman, Toad, Putty, Visio, TFS, MS Visual Studio, Eclipse

Database Languages: SQL, PL/SQL, SOQL, ROQL, MS SQL Server

PROFESSIONAL EXPERIENCE:

Confidential, Los Angeles, CA

CRM Cloud Consultant

Responsibilities:

  • Working on integrating Oracle Service Cloud application with Salesforce Sales Cloud for Opportunities, Sales Person and Organizations
  • Working on design and build Integration solution of Oracle CX/Field Service Cloud with ERP Cloud and other Third-Party systems like Gentran, Pitney-Bowes, Bartender
  • Working on Business requirements documentation and Functional Design documentation on Oracle Cloud business process flow
  • Working on Solution design for Lift and Shift migration of Oracle EBS On-Premise application to Oracle Cloud ERP and CX applications
  • Working on implementing CRM functionalities in Oracle RightNow and Oracle Field Service Cloud
  • Working on Oracle SOA Middleware Integrations

Environment: Amazon EC2 and S3, Salesforce Sales Cloud 2017, Oracle Fusion ERP Cloud 18.5, Oracle Service Cloud 18B, Oracle Field Service Cloud 18B, Oracle Database Cloud 12.2, Oracle Logfire Cloud

Confidential, Hilliard, OH

Salesforce CRM DevOps Engineer

Responsibilities:

  • Worked on design and build Integration solution of Salesforce application with multiple Legacy systems
  • Worked on implementing Business Services on Microsoft Dot Net Visual Studio Framework to invoke SQL Stored Procedures integrating Salesforce CRM with other Legacy applications
  • Worked on Record Types, Page layouts, Workflows and Approval Process
  • Supported multiple Salesforce CRM applications for Sales and Marketing across USA, Canada, Mexico and Brazil

Environment: Windows Server 2013, Salesforce Sales Cloud 2017, Salesforce Service Cloud 2017, OBIEE, TFS, Microsoft Visual Studio 2013, Microsoft SQL Server Management Studio, Confluence, JIRA, TIDAL Scheduler, Octopus

Confidential, Albany, NY

Siebel Technical Lead / Integration Expert

Responsibilities:

  • Worked on design and build Integration solution of Siebel application with multiple Legacy systems
  • Worked on EAI Data Transformation techniques like EAI Data Maps, Integration Components, Error Logs
  • Worked on Siebel Migrations from Development to higher environments
  • Did Siebel IRM Upgrade from 15.0 to 15.9
  • Worked as Siebel Administrator and Repository Migration in UNIX environment
  • Worked on Siebel Tools, Client, Siebel Configuration, eScripting, Workflows, Administration and Developer Tools and Client Installations
  • Worked on Integration Objects, Links, MVLs, BC User properties, Run Time Events
  • Worked on Siebel eScript and Business Service for common error handling mechanism for Integration errors

Environment: IBM AIX Power Systems, Siebel Public Sector 15.9, Siebel Citizen Services 15.9, Oracle Policy Automation 10.4, Oracle 12g, Microsoft BizTalk

Confidential, Webster, NY

Salesforce Administrator / Integration Expert

Responsibilities:

  • Worked on Siebel CRM to Salesforce migration program
  • Worked on design to build Integration solution of Salesforce application with Confidential Legacy applications
  • Worked on Custom Objects, Related Lists, Chatter, Case Management and Email to Case
  • Worked closely with Technical architects, business analyst and business users to analyze business requirements for new features, enhancements and map it to the Siebel business processes and translate into technical specifications
  • Prepare Design summary document to present to the Project management team about the business requirement and how it’s being mapped in to Siebel application
  • Prepare high level and low level design documents for the business requirements

Environment: Salesforce Sales Cloud 2014, Salesforce Service Cloud 2014

Confidential, Danbury, CT

Senior Siebel Consultant

Responsibilities:

  • Create initial template and training document for the business users to understand the new functionality
  • Prepare Design summary document to present to the Project management team about the business requirement and how it’s being mapped in to Siebel application
  • Worked on Inbound Web Service to import Opportunity data from Salesforce to Siebel
  • Implemented Workflows involving Business Service and Siebel Operation steps
  • Worked on Integration Objects, Links, MVLs and BC User properties
  • Worked on Siebel eScript and Business Service for common error handling mechanism for Integration errors
  • Creation of functional and technical design documents

Environment: IBM AIX Power Systems, Siebel 8.1.1.10 Tools, Siebel 8.1.1.10 Financial Services Application, Siebel 8.1.1.10 Open UI Application, Oracle11g

Confidential, Davidson, NC

Senior Siebel Consultant

Responsibilities:

  • Worked closely with Technical architects, business analyst and business users to analyze business requirements for new features, enhancements and map it to the Siebel business processes and translate into technical specifications
  • Served as a liaison between the Business and technical teams
  • Worked in Siebel Configuration to support Siebel Dynamic Pricing Engine
  • Worked on Quote to Agreement functionality
  • Worked on Siebel Scripting, Workflows and Signal changes for PackageCARE functionality
  • Worked on development of PackageCARE and PlannedCARE Siebel Proposal Templates
  • Worked on DVM and Symbolic URL configuration to enable Siebel Analytics application within Siebel in IFRAME mode
  • Creation of functional and technical design documents

Environment: Windows 2010 Enterprise Server, Siebel 8.1.1.11 Tools, Siebel 8.1.1.11 HTIM Application, Siebel 8.1.1.11 Open UI Application, Oracle11g

Confidential

Siebel Consultant Data Migration Expert

Responsibilities:

  • Design and Development of EIM Jobs
  • Complete end-to-end data migration activities from Client Legacy System to Siebel database.
  • Worked on Siebel Configuration for Multilingual deployment involving Multilingual LOVs
  • Developing Unit Test cases.
  • SIT and UAT Defect fixing
  • Supported UAT and System Testing
  • Involved in Various Cut-over activities for Go-Live

Environment: IBM AIX Power Systems, Siebel Pharma 8.1 Application, Siebel Pharma Handheld 8.1 Application, Siebel 8.1 Tools

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