PROFESSIONAL SUMMARY:

• 8 years of experience in IT with 5 years of experience in software design and development with rich expertise in ITSM, ServiceNow, Java, Javascript, Json. Extensive knowledge and experience in Application implementation and Administration of ServiceNow.
• Experience with extensive subject matter expertise in ITIL. ITSM and ITAM methods, processes, strategic technology infrastructure planning, and developing cost effective solutions to meet customer business requirements.
• ServiceNow System Administrator Certified
• Good experience in software analysis, design, development, testing and implementation of web centric, object oriented, Intranet/Internet enterprise applications using Java/J2EE technologies.
• Experience in Installation and Configuration of different modules of Service - Now.
• Hands-on experience in technical implementation of Incident Management, Problem Management, Change Management, Knowledge Management and Service Catalog.
• Experience in preparing Test Strategy , developing Test Plan, Detailed Test Cases , by decomposing Business Requirements, and developing Test Scenarios to support quality deliverables.
• Good Hands-on experience in writing scripts such as custom scripts, Java Scripts, Json, Jelly, JQuery AngularJs .
• Used Agile/Scrum methodology (standup meetings, story boards, sprints) to complete the projects.
• Strong working abilities in performing configurations and customization of servicenow applications.
• Experience in managing data with tables, CMDB , Update sets and Import sets .
• Hands-on experience in Orchestration configuration and Midserver setup.
• Experience in preparing design document, flow diagram, class& sequence diagrams for an application.
• ServiceNow specialist with extensive experience of implementing and supporting large applications as a ServiceNow developer and administrator.
• Technical understanding across technologies and domains including service management, tools, systems, quality assurance in various programming environments.
• Experience in ServiceNow Workflow Configuration, Data Loads using import sets, application UI components, development of reports & metrics for executive management.
• Proficient in PL/SQL programming - Stored Procedures , Functions, Packages, SQL tuning , and creation of Oracle Objects - Tables, Views, Materialized View s, Triggers, Sequences , Synonyms, Database Links, and User Defined Data Types.
• Experienced in Dynamic SQL, PL/SQL Collections and Exception handling.
• Thorough knowledge and experience of Data Analysis, Data Modeling, Data Mapping, Normalization, De-Normalization, data flow diagrams, data dictionary techniques, entity relationship diagram etc.
• Well-versed with different stages of Software Development Life Cycle (SDLC).
• Extensively used PL/SQL to build Oracle Reports 11g and views for processing data, enforcing referential integrity and needed business rules.
• Good knowledge in java concepts.
• Strong team player with organizational and analytical skills

TECHNICAL SKILLS:

ServiceNow Implementation, ServiceNow scripting, JavaScript, Power Shell Script, Jelly, jQuery, Java, J2EE, Struts, Spring, Angular, Web Services (SOAP, Restful), CMDB, Asset, SQL.

PROFESSIONAL EXPERIENCE:

Confidential, Brooklyn, NY

ServiceNow Developer/Admin

Responsibilities:

• Designed and delivered technical methodologies around the Service Now platform.
• Gathered requirement from stake holders for attributes needed to develop Service Catalog items.
• Implemented Incident, Problem, Change management and Service Catalog in Phase-1.
• Worked with clients to assess current state processes and tools, defined Service Now requirements and developed and configured the Service Now platform.
• Worked on various modules of ServiceNow like Incident management, Change management, and Problem management, Service Catalog, User Administration, Reporting and Discovery.
• Created various front end forms, and associated Client Scripts, UI policies, including advanced customizations that require modification of UI Pages/Macros.
• Developed POWERSHELL Scripts to archive files and Convert files type and used in Orchestration workflows
• Designed Workflows, along with standard Workflow templates which can be reused.
• Supported the team responsible for the implementation and administration of the Service Now installation, including managing system configurations, gathered and documented user and process requirements, developed workflow customizations, and performed quality assurance testing and user acceptance testing.
• Strong knowledge of the server side scripting Business rules and Script Includes.
• Performed ServiceNow implementation tasks including but not limited to: configuration, integration, custom programming.
• Worked on multiple integrations: EMC, Single Sign-on, DBA Direct and IPSoft.
• Worked with Apache Jelly to create various kinds of UI pages and Macro templates.
• Implemented JDBC Export to execute custom SQL queries in the target database based on requirement.
• Worked on common web-technologies including HTML, CSS, JavaScript, Jelly
• Developed and managed application code, user interface, and third-party integration components in all stages of the CMDB development projects (i.e. definition, development, deployment).
• Manage development of solutions to migrate and/or integrate disparate data to an enterprise CMDB solution and ASSET Management
• Developed and documented best practice approaches and reusable assets
• Worked on ACTIVE DIRECTORY using LDAP connections to get USERS, Groups and Departments Data.
• Documented technical architectures that could be clearly understood and immediately used by developers to construct code and unit test
• Participated in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support
• Used SCRUM/Agile development methodology
• Created Data Sources from various external applications, scripts to parse incoming data and transform into Service Now.
• Developed reports as per requirements from management.
• Documented all implementations and best practices defined within team.

Technical Environment: ServiceNow Scripting, JavaScript, PowerShell Script, Imports, AJAX, ACL, Jelly, jQuery, Angular, CSS, REST Web services, CMDB, SQL, Reports, Macros

Confidential, NYC NY

ServiceNow Developer/Admin

Responsibilities:

• Requirement Gathering and Analysis, Design development and deployment of multiple Modules.
• Worked with clients to assess current state processes and tools, defined ServiceNow
• Requirements developed and configured the ServiceNow platform.
• Worked on various modules of Service Now like Incident management, Change Management, and Problem management, Service Catalog, User Administration, Reporting.
• Gathered requirement from stake holders for attributes needed to develop Service Catalog Items.
• Performed Data migration to import data from other applications and external databases.
• Created various front end forms.
• Worked with different healthcare clients.
• Involved in creation and modification of various business rules, client scripts, UIscripts, UIpolicies, UI actions.
• Created Update Sets to migrate customizations from one instance to another instance.
• Created Email Templates and Email Notifications.
• Designed Workflows.
• Worked on CMDB and Asset management.
• Supported the team responsible for the implementation and administration of the ServiceNow Installation, including managing system configurations, gathered and documented user and process requirements, developed workflow customizations.
• Created various SLA as per client requirement with the Incident Management applications.
• Developed reports as per requirements from management.
• Documented all implementations and best practices defined within team.

Technical Environment: ServiceNow Scripting, CMDB, Asset, Imports, Jelly, jQuery, Web services, Reports, PDF, Macros, Mid Server

Confidential, Chicago, IL

ServiceNow Developer/Admin

Responsibilities:

• Worked on multiple project implementations including HR module and Sales CRM.
• Involved in project estimates, project planning and prioritizing stories in Agile Environment. Facilitated rollout of new applications and modules.
• Design and implement new functionality using Business Rules, UI Policies, and Access Lists etc.
• Implemented PDF generation using probes and embedded list.
• Worked on workflows, processes, email notifications and implementing NotifyNow for incident alert management
• Assisted in Orchestration configuration and Midserver setup
• Provide extensive troubleshooting and technical expertise in identifying issues that impact service delivery.

Technical Environment: ServiceNow Scripting, Imports, Jelly, jQuery, Web services, Reports, PDF, Macros, Mid Server

Confidential, Brooklyn, NY

ServiceNow Developer/Admin

Responsibilities:

• Service-now.com Development, Customization and Administration.
• Knowledge on configuration items.
• Workflow development.
• Business Rules, Script Include, Glide AJAX, UI Action.
• Client Scripts, UI policies, UI Pages.
• Email Template and Notification.
• View, Approval and Assignment Rule Development.
• Development of SLA for the organizations.
• Implementation of ACL.
• Service Catalog Management.
• Migration using Update Sets.
• Worked on Asset Management
• Experience in CMDB
• Integrations.
• Implementation of Problem Management, Incident Management, Change Management.
• Have exposure hand on experience in Process Implementation (Knowledge Management, Configuration Management and Change Management)
• Implementation of Import sets, Data sources, Transform maps and Transform scripts.
• Assisted in Orchestration configuration and Midserver setup
• Provide extensive troubleshooting and technical expertise in identifying issues that impact service delivery.
• SOx reviews (Understanding of requirements, understanding the design, reviewing of the data, testing based on the requirements & design with the evidences provided)

Technical Environment: ServiceNow Scripting, Imports, AJAX, ACL, Jelly, jQuery, Angular, CSS, REST Web services, CMDB, Reports, Macros

Confidential

Software Engineer

Responsibilities:

• Incorporated various Java and J2EE design patterns for efficient and error-free programming.
• Involved in preparation of functional definition documents and Involved in the discussions with business users, testing team to finalize the technical design documents.
• Designed, developed and implemented the application as a team member.
• Implemented Business Logic of the system using Core Java API.
• Involved in Analysis, Design, Coding and Development of custom Interfaces.
• Developed many Java Interfaces to integrate the Web Services with the database transaction tables.
• Experience in developing web services for production systems using SOAP.
• Hands on experience with data persistency using Hibernate and Struts framework.
• Developed the Servlets and Data Access Layer classes.
• Dealt with Java Beans helper classes and Servlets for interacting with the user interface written in JSP.
• Servlets and JDBC were used in retrieving data.
• Used JDBC API for interaction with the Oracle Database.
• Used SQL stored procedures with JDBC API for storing, updating user request.
• Extensively worked with Hibernate and PL/SQL for developing stored procedures, Triggers and functions to process the trades using PL/SQL, mapped it to Hibernate Configuration File and also established data integrity among all tables.
• Used JavaScript for client side validations.
• Maintained the existing code base developed in the Struts, Hibernate framework by incorporating new features and doing bug fixes.
• Testing the module and fixing the bugs.
• XML was used to transfer the data between different layers and dealt with the database operations e.g., Calling stored procedures and stored functions.
• Worked on database interaction layer for insertions, updating and retrieval operations on data

Environment: Java, J2EE, Struts, Web Services, Weblogic, JSP, Servlets, SQL, Pl/SQL, HTML, ANT, MAVEN, Redhat Linux, Windows 2000.