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Lead Architect, Fraud Solutions & Decision Management Resume

SUMMARY:

I have 23 years of experience in technology, leading and contributing in a variety of development and operational roles, in both large enterprise and lean startup environments. I seek to apply my versatile background in fintech, defense, and healthcare to new challenges of transformation and growth, with end - to-end accountability for delivery of technology that makes a real difference to customers and positive social impact.

PROFESSIONAL EXPERIENCE:

Lead Architect, Fraud Solutions & Decision Management

Confidential

Responsibilities:

  • Exceeded 20% revenue growth targets for 5 consecutive years through delivery of quality software products and comprehensive business solutions, supporting expansion to a total of 29 across 5 portfolios
  • Grew a team of 10 into an organization of 150 which included software and quality engineers, architects, analysts, and project managers, distributed worldwide in the U.S., Brazil, Ireland, India, and China
  • Transformed the SDLC from waterfall to Scaled Agile Framework, revamping roles, introducing new techniques for architecture and elaboration, establishing ceremonies, and standardizing the use of CA Agile Central
  • Served as the lead for the team of solution and systems architects, establishing technical direction and initial designs for major efforts, establishing qualities and principles, and chairing governance activities
  • Established an advanced engineering/product R&D program for rapid prototyping and building acceleration ramps for future development, through partnerships with tech startups and specialized professional services
  • Introduced the practice of DevOps to the division, integrating Jenkins, Git, Chef, and vSphere with current development practices to automate environment management, and create a CI/CD pipeline
  • Created dedicated teams for Angular development and user experience to improve focus on usability and customer interaction, building new SaaS products for customized fraud protection and case management
  • Delivered proof-of-innovations for migration of real-time payment processing services and REST APIs to cloud using Pivotal Cloud Foundry, Kubernetes, Apache Storm, Zookeeper, and Docker.
  • Expanded product performance insights and business intelligence for customers and internal stakeholders through development of a complimentary data platform using Kafka, Hbase, Hive, Spark, Solr, and Qlik
  • Successfully scaled performance of a patented custom Java orchestration framework to support peaks of 60,000 messages per second, 500MM average daily, with 99.99% of responses under 100ms across 2 sites
  • Transformed the rules engine built with IBM Operational Decision Manager into a multi-product decisioning platform, using Pivotal Gemfire to aggregate trends and share insights between services
  • Launched the first global fraud product, mandated worldwide to shut down compromised accounts used in coordinated credit, ATM, and prepaid fraud attacks, preventing an estimated $46B in customer losses in 2017
  • Delivered a new AI-based product, comparing fraud patterns with portfolio segmentation and categorized spend strength in real-time to advise customers on the operational risk of each potential decline
  • Built a consolidated API product for centralized profiling of accounts using JAX-RS, Kafka, and Gemfire, allowing customers to automate updates to payment methods on file, subscribe to alerts, and specify spend controls
  • Advanced the use of data science beyond fraud for new product ideation and innovation, providing a backbone of mission-critical AI and decisioning for identity, risk-based authentication, tokenization, and dispute products

Chief Technical Architect

Confidential

Responsibilities:

  • Lead a team of 30 to build the first commercial product suite, a logistics command & control system with fleet, flight planning, and crew modules, using Spring, Hibernate, PostgreSQL, Flex, Elixir, JSP and Tomcat,
  • Constructed RFP responses, proposals and led sales engineering as part of successfully generating $4.5MM in product licensing with Royal Australian Air Force, United Arab Emirates Air Force, and Confidential Heavy Airlift Wing
  • Grew the commercial research & development pilot team of 5 into a federated team of 25 software and DevOps engineers across three Boeing companies in St. Louis, Seattle, and Vancouver, Canada
  • Architected and delivered a multi-tenant aPaaS + SaaS product using AWS, EC2, WSO2, and CouchDB, allowing airlines to develop custom software against common Boeing APIs & SDKs, domain data, and UI views
  • Partnered with Alaska Airlines to create a tablet solution for maintenance case management, creating an iOS SDK to accelerate the development, and piloting with ground crews at the Los Angeles and Seattle airports
  • Worked tirelessly to promote a shared vision and continuous alignment of business objectives across Boeing and the Tapestry, Aeroinfo, and Jeppesen subsidiaries for senior product managers and technology officers
  • Reduced MVP development cycle time by 60% through creation of a declarative code generation framework built in Spring, Hibernate, PostgreSQL and JSP, as an R&D initiative sponsored by the CTO organization
  • Successfully delivered gap solutions addressing mission disruption, fuel optimization, and web service security in conjunction with MITRE as a test case for future adoption of agile methodology
  • Held a top secret clearance level with the Department of Defense from as part of contracts in software development and network security for U.S. Air Force Air Mobility Command and U.S. TRANSCOM

Manager, IT Operations

Confidential

Responsibilities:

  • Improved customer experience and service reliability by delivering infrastructure efforts such as migration of internal networks to Cisco, introducing a DMZ, a fiber channel SAN, and integration of HP Teleforms
  • Increased operational efficiency and significantly upgraded call center operations through migration to a Lucent Avaya private switch, voice-response unit, and associated command center software
  • Maintained strong relationships with external service bureaus, lending institutions and the U.S. Department of, to ensure key dependencies and integrations for loan origination and servicing
  • Increased the productivity of operations staff by expanding first-level technical support and upgrading personal computers company-wide, justifying expansion of the budget from $800k to $2.1MM for information technology

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