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Delivery Manager Resume

SUMMARY:

  • 16 years of Project Management Project and Business Analyst experience managing medium to enterprise sized projects, involving all project phases
  • 8 years experience with Microsoft Dynamics Great Plains and Microsoft Dynamics CRM, proficiency in developing customized reports, working knowledge of the following modules (Financial, Supply Chain Management, FRx and Report Writer). Excellent understanding of accounting as well as operational aspects of ERP
  • 7 years’ experience with Microsoft Dynamics AX, working knowledge of the following modules (Financial, Trade and Logistics and Manufacturing). Excellent understanding of accounting as well as operational aspects of ERP and implementation process
  • Certified Microsoft IT Professional for Dynamics AX2012 Financials, Certified Microsoft IT Professional for Dynamics AX2012 Trade and Logistic, Certified Microsoft IT Professional for Dynamics CRM 4.0 Applications, Customization and Configuration
  • Certified Microsoft IT Professional for Dynamics GP10 Financials, installation and configuration, Inventory and Order Processing and Report Writer and MCITP for Database Administrator SQL Server 2008
  • Certified Project Management Professional (PMP),Microsoft Dynamics Sure Step, ITIL Foundation V3, Professional Scrum Master and Bachelor degree in Electronic Engineering
  • IT professional with proven leadership successes steering $17+ million enterprise solutions from initial proposal development to full - scale deployment in large, multi-site client organizations
  • Earned performance awards for consistently delivering projects on time and within budget, and meeting or exceeding client expectations
  • Strong Project Management and Business Analysis experience in multiple projects and strong customer focus with emphasis on delivering quality solutions
  • Knowledge of MCS Dynamics Sure Step Evolved methodology preferred. Proven, deep knowledge of a competing Tier 1 implementation methodology used to deliver large, transformational business application implementations will be considered.
  • Superior knowledge of the application of all phases of Software Development Life Cycle (SDLC) and Project Life Cycle ranging from Requirement Gathering through to QA, User Acceptance Testing and Sign off
  • Excellent analytical, consultation, conceptual thinking, innovation, resourceful and advisory skills with in-depth analysis and interpretation of business information requirements
  • Strong technical and business skills demonstrated in quick understanding of technical and business matters
  • Ability to multi-task and work well during stressful situations. Demonstrated interest in and accountability for personal and professional developments
  • Strong interpersonal, leadership, self-motivated, goal oriented mentoring and organizational skills with good credibility and gaining consensus

CORE TECHNICAL SKILLS:

Platforms: WIN XP, WIN Server 2000/2003, Linux

Databases: MS SQL Server 2000/2005/2008 , MS Access, Oracle 9I/10g

Project tools: MS Office, MS Project, Visio, Microsoft Lifecycle Services, Sure Step

Enterprise Solutions: Microsoft Dynamics AX, Microsoft Dynamics GP, Microsoft Dynamics CRM, Accellos, Batch Master, Sage Accpac, SAP FICO, POS System, MS SharePoint 2003/2007, Lotus Notes/ Domino/Workflow, Content Manager, Magic Help Desk, Business Intelligence

Microsoft Dynamics GP Module: Account Level Security, Analytical Accounting, Bank Reconciliation, Bill of Materials (BOM), Capacity Requirements Planning, Cash Flow Management, Collections Management, Electronic Bank Reconciliation, Extended Pricing, Fixed Asset Management, General Ledger, Inventory Control, Invoicing, Manufacturing Bill of Material, Manufacturing Order Processing, Materials Requirements Planning (MRP), Order Management, Payables Management, Purchase Order Receiving/Processing, Quality Assurance, Receivables Management, Sales Order Processing (SOP), SmartList Builder, Microsoft Dynamics Lifecycle Services

Microsoft Dynamics AX Module: Financial I and II, Fixed Asset, Supply Chain, Bill of Materials (BOM),Distribution and Trade, Retail

PROFESSIONAL WORK HISTORY:

Confidential

Delivery Manager

Responsibilities:

  • Assist in the sales process, including estimating work effort and expenses using Avanade's standard tools.
  • Develop detailed work plans that form the baseline or yardstick for measuring process.
  • Implement appropriate controls and governance structures to ensure on-time, on-budget and quality outcomes.
  • Manage Avanade and subcontractor staff assigned to the project including the completion of project expectations and Project Contribution Forms.
  • Manage issues and risks associated with the project.
  • Manage the deliverable approval process essential to overall project approval.
  • Work with the sales team to manage changes to the original agreements.
  • Develop complete and accurate status reports.
  • Support the generation of invoices and other tracking performed by Avanade Finance.
  • Adhere to Service Line and Americas Managed Delivery guidelines and processes.
  • Ensure compliance with corporate standards (legal, commercial, methodology, etc) throughout all delivery management activities.

ERP Senior Project Manager

Confidential, Denver

Responsibilities:

  • Manage one or more high risk, high complexity ERP projects.
  • Provide leadership to all functional and business areas affected by the project.
  • Work closely with Confidential resource management to ensure adequate allocation of resources to projects.
  • Develops and manage detailed project plans, cost estimates, resource plans, communication plans, risk mitigation plans and issue resolution plans
  • Drive project decisions and recommendations to management about schedules, prioritization, and resource allocation.
  • Manages project deliverables, scope & expectations
  • Proactively communicates and reports status to executives, Confidential management and all other stakeholders. This is done leveraging tools such as Status Reports, Executive Briefings, and active day to day team communication.
  • Effectively communicates and collaborates with technical project team members to achieve project goals.
  • Employs project management best practices as provided by PMI and Microsoft Dynamics Sure Step.
  • Provides leadership to project team members with respect to project management processes and best practices.
  • Manage the project budget providing the predictive financial analysis required to deliver accurate project status.
  • Support the Confidential professional services management team by coordinating customer invoicing, accounts receivable and providing project forecasting models.

Project Manager/ERP Consultant

Confidential

Responsibilities:

  • Lead or be part of the functional delivery team
  • Work through Dynamics AX 2009 and Dynamics AX2012 implementation life-cycles
  • Follow Microsoft Dynamics Sure Step and PMI Methodology
  • Develop an understanding of client business needs to define systems requirements for Dynamics AX 2009 and AX2012 Implementations
  • Document business requirements for implementations
  • Provide training to the business users on Dynamics AX 2009 and AX 2012
  • Go Live and post Go-Live suppor t
  • Led one full implementation for Microsoft Dynamics AX
  • Created and managed project plans in line with PMBOK that effectively aligned scope, time, cost, quality, resources, risk, communication and procurement in a manner that enables highly coordinated execution and control to implement ERP System for Amerisource Bergen Canada and CAH
  • Gathered, analyzed and documented Business Requirements for the project
  • Assist both Functional and technical team with design and implementation of the new system participating in solution definition
  • Participate in entire full cycle of implementation, including quality assurance and testing of new application.
  • Developed a project charter and obtained sign off from stakeholders
  • Managed of project teams, Identified resource requirements, and monitor performance of resources to meet project objectives
  • Efficiently used resources to complete deliverables on time, scope, budget, and at the expected quality.
  • Led and developed the project schedule that decomposes the project scope into measurable tasks, responsibilities, accountabilities, and dependencies
  • Developed and refined cost estimates and managed the project budget effectively
  • Managed activities and ensured proper controls are in place to achieve the financial targets associated with the project
  • Effectively communicated observations and recommendations to the stakeholders at various levels
  • Monitored appropriate risk management practices throughout the project lifecycle
  • Ensured that change, acceptance and approval management is proactive and effective on the project

Project Manager

Confidential

Responsibilities:

  • Lead the implementation project of Microsoft Dynamics CRM project with touch mobile for field sales
  • Act as a liaison with both I.T. and Confidential users in troubleshooting, investigation, analysis, and resolution of process, software and other technical problems
  • Maintain professional development, stay abreast of Microsoft Dynamics/ERP marketplace changes, products/technologies, and communicate those experiences and solutions to fellow colleagues
  • Adhere to industry standards and practices
  • Provide mentoring and guidance to less experienced colleagues
  • Manage and coach project team and their deliverables based on timelines established
  • Direct the project team; provide ongoing advice and guidance
  • Serves as liaison with Finance and Operations on business functions and technical matters
  • Analyzes and sets project priorities with respect to data/business modeling and user;
  • Manage the project solution components from initiation to post implementation
  • Develop and maintain integrated project plans, work breakdown structures and associated timelines
  • Conduct failure mode analysis cause and effect in conjunction with the client
  • Manage client, vendor and technology relationships as required and make recommendations to senior management as the opportunities arise
  • Proactively anticipate issues and/or organizational challenges and develop mitigating strategies
  • Monitor all testing and implementation activities ensuring that all phases/aspects of testing are covered based on the project
  • Working knowledge in Microsoft Dynamics 2010 Financial modules, Analytical Accounting, SSRS, Accellos, Batch Master, Smart Connect, MS SQL 2008, Cognos TM1

ERP Consultant

Confidential

Responsibilities:

  • Contributed and maintained implementation plan for the HSP’s planning to implement the Microsoft Great Plains/Momentum MIS software;
  • Identified tasks necessary for implementation in each HSP and supported the HSP’s in monitoring progress against tasks;
  • Leaded application and software solution implementation for the CSS, CMHA, and SCCH agencies
  • Prepared documents and report implementation status to the Application Lead;
  • Served as liaison with CSS and CMHA HSP's on administrative and technical matters for the implementation of Microsoft Great Plains / Momentum MIS software;
  • Acted as a liaison between the organizations and QHR when facing issues that require that type of escalation (Open Tickets with QHR, Tested their recommendations and solutions on test environment, let organization test the solution on the test environment and approve that their problem is solved. Deploy the solution on the organization production environment)
  • Helped organizations align their processes according to the best practices (GAAP);
  • Conducted research and provided analytical support to HSP’s on all financial modules within GP as difficulties occur;
  • Communicated with users regarding issues with configuration and implementation;
  • Guided Users through setting up GP modules through live meeting sessions
  • Conducted gap analysis between business user requirement and final solution;
  • Analyzed and set project priorities with respect to data/business modeling and user interface design;
  • Assisted clients in analyzing needs for conversion of data from existing systems for amalgamation of databases and creating processes to ensure high quality and effective conversions and implementation;
  • Documented the requirements to ensure effective CSS and CMHA agencies implementations;
  • Monitored, administered and organized the implementation process with each CSS & CMHA HSP while ensuring targets are in line;
  • Monitored requests from CSS, CMHA HSP’s and SCCH for staff training and suggested approaches to most effective provision of training for the Great Plains / Momentum modules;
  • Once organizations are implemented helped them with the start-up process;
  • Supported users when importing into GP Payroll batch from HRIS-Quadrant solution;
  • Worked closely with end users, IT Team for all outstanding issues and requirements:
  • Helped in formulating and documenting the processes required for implementing GP financial modules such as fixed assets.
  • Helped in reviewing and enhancing the implementation templates sent to Organizations.
  • Helped in training new Team members
  • Worked knowledge in Microsoft Dynamics Financial modules:(Financial, Accounts Receivables, Accounts Payables, Fixed Assets, Report Writer, FRX, Integration Manager, Materials Management, Inventory, Smart List Builder, Table Import )

Microsoft Instructor/ IT Consultant

Confidential

Responsibilities:

  • Provide training on Microsoft Dynamics GP 10 Financials, Supply Chain Management, Report Writer, FRx Report Design, Microsoft Dynamics AX2009 Financials, Trade and Logistics for both individuals and corporate students
  • Presenting Presales Demos for prospects & analyzing Customer high level requirements
  • Consulting and supporting Microsoft Dynamics GP10 services for corporate

Project Manager / IT Consultant

Confidential

Responsibilities:

  • Created and managed project plans in line with PMBOK that effectively aligned scope, time, cost, quality, resources, risk, communication and procurement in a manner that enables highly coordinated execution and control to implement, ERP System for the J Rabba and Loretta Foods Limited
  • Gathered, analyzed and documented Business Requirements for the project
  • Developed a project charter and obtained sign off from stakeholders
  • Managed of project teams, Identified resource requirements, and monitor performance of resources to meet project objectives
  • Efficiently used resources to complete deliverables on time, scope, budget, and at the expected quality.
  • Led and developed the project schedule that decomposes the project scope into measurable tasks, responsibilities, accountabilities, and dependencies
  • Managed activities and ensured proper controls are in place to achieve the financial targets associated with the project
  • Performed project budget control and variance analysis across throughout the project life cycle
  • Evaluated change requests and made recommendations to the steering committee
  • Effectively managed vendor, project team and all stakeholders in accordance with PMBOK methodology
  • Scheduled, weekly meeting and provided weekly status reports to project team and steering committee
  • Effectively communicated observations and recommendations to the stakeholders at various levels
  • Monitored appropriate risk management practices throughout the project lifecycle
  • Ensured that change, acceptance and approval management is proactive and effective on the project

Senior Project Manager/Business Analyst

Confidential

Responsibilities:

  • Led or been part of the functional delivery team
  • Worked through Dynamics AX and Dynamics GP implementation life-cycles
  • Developed and managed project plans in line with PMBOK that effectively aligned scope, time, cost, quality, resources, risk, communication and procurement in a manner that enables highly coordinated execution and control to implement sophisticated ERP(MS Great Plains), Document Management Workflow Systems, CRM (Microsoft Dynamics), incorporating software, tools and utilities from multiple vendors to create a seamless and fully integrated solution
  • Designing the project implementation plan, installed and configured GP, set up modules, import data from legacy software, user training and implementation support, and created customized reports in GP.
  • Managed more than 33 Projects from medium to enterprise sized projects for the government, petroleum and private sectors like Ministry of Justice, Oman Royal Police, Oman Refinery Company etc
  • Led more than two full implantations for Microsoft AX Financials, Trade and Logistics
  • Applied a consistent process of the SDLC to the delivery of the application
  • Gathered, analyzed and documented requirements and processes in relation to the projects
  • Used process mapping to analyzed and documented current processes for the various business units and highlighted business improvement opportunities to derive suitable business solution
  • Created and managed constructive relationships with Virtual Team Members, and other stakeholders

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