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Salesforce Consultant Resume

Marietta, GA

PROFESSIONAL SUMMARY:

  • Around 10 years of overall professional Salesforce Consultant and Software Development Experience with strong Object - Oriented Analysis, designing and programming technical skills.
  • 3+ years of extensive experience in Salesforce .com CRM and Force.com platform with proficiency as a Developer and Administrator .
  • Experience in Salesforce .com Development using Force.com, Visualforce and Apex.
  • Capable in developing client specific solutions using Confidential Classes, Confidential Triggers, Controllers and Controller Extension, Components and Test Methods.
  • Prepared unit test cases using Confidential test classes and to fulfill the 75% of test cases for the development in Salesforce .
  • Proficient in creating custom objects, Role based page layouts, Workflow Rules and Approvals, Validation Rules, Custom Reports and data extraction to various formats.
  • Worked on Salesforce Customization, Security Controls, creating Profiles, Roles, Users, Record Types, Page Layouts and Email Templates etc.
  • Performed validation rules, work flows, e-mail services and approval process using customization and Apex.
  • Experience in setting update data visibilities by configuring OWD, Criteria/Owner based Sharing rules and writing Confidential managed sharing rules.
  • Accomplished case management automation (on case object) to track and solve customer s issues. Implemented Email-to-Case entry and Manual case entry for entering customer s cases in Cases Tab.
  • Knowledge of configuration and maintenance of security settings such as role hierarchies, profiles and permissions, setting login hour and IP ranges in compliance with organizational needs.
  • Experience in Data Loading using Import Data Wizard and Confidential Data Loader.
  • Highly focused on analytics to measure KPI s and created reports and dashboards for business users.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Repot Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
  • Provided customers with best practice solutions as related to Salesforce CRM.
  • Good experience in working on Eclipse IDE for writing business logics in Confidential programming language.
  • Strong experience in deploying Salesforce components across various sandbox and production instance using Change sets, Force.com Migration tool (Ant based scripts) and Workbench.
  • Experience in implementing security and sharing rules Confidential object, field and record level for different users Confidential different levels of organization.
  • Good working experience with Java Object Oriented Programming technologies and HTML, CSS, javascript.

TECHNICAL EXPERTISE

Salesforce Technologies: Confidential Classes, Confidential Triggers, Visualforce Pages, DashboardsReports, Analytic Snapshots, Custom ObjectsWorkflow rule, Approvals, Case Management AutomationWorkbench, Process Builder, Apttus CPQ, EPIC, Callidus

Testing Types: Regression, Functional, UAT, Unit testing Accessibility Smoke & Sanity testing, JIRA, TFS

SDLC Methodologies: Use Case Diagram, Data Flow Diagrams, Entity Relationship Diagram, Agile Methodology, Water fall Methodology, V-Model, SCRUM

Operating Systems: Windows XP/Vista/7/8/10, LINUX OS (UBUNTU), MAC OS

Programming: C/C++, HTML, HTML 5, CSS, SQL, JavaScript

WORK EXPERIENCE:

Salesforce Consultant

Confidential, Marietta, GA

Responsibilities:

  • Managing Salesforce instances: Creation, customization, configuration and maintenance of standard and custom objects Platform Workflow & Approvals, Reports, Standard & Custom objects, Tabs, Security Controls.
  • Experienced in customizing standard objects accounts, contacts, opportunities, products, price books, cases, leads, campaigns, reports and dashboards.
  • Worked as Salesforce admin support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
  • Proficient in security and sharing rules Confidential object, field, and record level for different users Confidential different levels of organization.
  • Created new user accounts, roles, profiles and sharing settings.
  • Involved in setting up field level access for each custom object created based on the user's role within the organization.
  • Hands on experience in Apttus CLM/CPQ to streamline configuration also to ensure pricing and quoting accuracy.
  • Worked on Apttus support project to solve ongoing bugs/issues/enhancements
  • Created custom objects, Batch APEX, SOSL & SOQL queries, Visual force Pages, Triggers, Validation rules to help track internal help desk cases and lead qualification.
  • Worked on Different salesforce applications like Conga Suite, Dupe Catcher, Cirrus Insight, Map anything, Inside sales, Data.com, Insight Squared, Desk.com, Get Feed Back, Rollup Helper, Jitter bit, Docusign
  • Created various Reports and Report Folders to assist managers to better utilize Salesforce system as a sales tool and configured various Reports and for different user profiles based on the need in the organization objects.
  • Created the workflows for automated lead routing, lead escalation, alerts.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Imported excel based customer information records in to accounts, contacts and assets using Data Loader and import wizard.
  • Used import wizard for insert, update, of data from Salesforce .com. Used it to read, extract and load data from comma separated values (CSV) files
  • Created various reports (Summary reports, matrix reports, joint reports), pie charts, dashboards
  • Worked on customization of Sales and Service cloud and configured Web - to-Lead, Email-to-case, Assignment, Escalation and Auto-response rules.
  • Worked on customization of Sales cloud objects Leads, Accounts, Opportunity, Products and Price books, implemented, and configured Web-to-Lead, Assignment rules, custom lead conversion, Account Teams in sales cloud.
  • Manage cases within Salesforce for daily troubleshooting
  • Create and maintain Visualforce forms utilized by users for sales and activity
  • Used the sandbox for testing and migrated the deployment instance after testing.

Sr.SalesForce Administrator /Developer

Confidential

Responsibilities:

  • Interacted with Salesforce .com technical support team on a regular basis.
  • Interacted with various business user groups and gathered the requirements for salesforce .com CRM implementation.
  • Involved in Salesforce Application Development by selecting the appropriate applications as per the user requirement and customized to meet the requirements of the user and the functional needs of the organization.
  • Developed Confidential Classes, Confidential Triggers, and Visualforce pages using Eclipse IDE with force.com plug - in.
  • Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
  • Developed various Custom Objects, Tabs, Labels, Components, Visualforce pages, Controllers.
  • Created profiles and implemented Object and field level security to hide critical information on the profile users.
  • Worked with various Salesforce standard objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
  • Created Custom Reports, Report folders for different users and profiles based on the organizational needs.
  • Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
  • Created Lightning components, Apps, Pages.
  • Internal subject expert in Marketing Automation and SFMC.
  • Works in an agile team, collaborates with strategists, designers, and developers to design, develop and deliver solutions within the Salesforce Marketing Cloud.
  • Designed various types of email templates and used them for auto responses to customers.
  • Generated Reports like Tabular, Summary and Matrix Reports for quarterly and half- yearly sales.
  • Created custom objects and custom fields in Lightning experience
  • Involved in creating a component for custom buttons which are not supported in lightning.
  • Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
  • I was Involved in developing Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
  • Developed Lightning Component Framework and built Lightning component using aura framework.
  • Built reusable UI/UX components with Lightning component framework.
  • Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, Salesforce Support, communities and Chatter groups.
  • Maintenance of installed Managed Packages in Lightning using Apex
  • Maintained user Roles, profiles, workflow Rules, Validation Rules based on the necessity.
  • Integration of the Web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services also used SOAP API's.
  • Worked on Sandbox Environment and Migrated code to the Production Environment using Migration Tools.
  • Worked closely with Sales Operation team in the process of building Reports and Dashboards.

Environment: Data Loader utility, force.com IDE, Data Import wizard, Changeset, Confidential classes, Triggers, Controllers, Web services, Email services, Security controls, Reports, Dashboards, Oracle CPQ.

Sr.Salesforce administrator

Confidential, Dallas, TX

Responsibilities:

  • Involved and interacted with various business user groups for gathering requirements.
  • Daily administration and support of the Salesforce .com platform including but not limited to managing and setting up Users, Profiles, Roles, Permission Sets, Sharing Rules, Page Layouts, Field Level Security, Custom Objects, Formulas, Fields, Workflow, Data Loader.
  • Liaison between Sales, Developer and customers.
  • Develop and implement reports and dashboards
  • Created data validation rules and formulas as per business requirements
  • Created new user accounts and assigned profiles as per the organizational role matrix and hierarchy
  • Defined organization wide default rules to restrict access and establish role based access control
  • Assist with Confidential triggers and visual force pages issues

Salesforce administrator /business analyst

Confidential, Dallas, TX

Responsibilities:

  • Interacted with business teams for requirement gathering. Follow AGILE project management principles.
  • Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
  • Worked on various Salesforce .com standard objects like accounts, contacts, leads, campaigns, opportunities, quotes, activities.
  • Created and managed users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users
  • Developed reports, dashboards, and processes to continuously monitor data quality and integrity
  • Created and deployed several workflows and reports using salesforce .com platform
  • Customized page layouts for standard/custom objects and assigned record types
  • Created data validation rules and formulas as per business requirements
  • Created new user accounts and assigned profiles as per the organizational role matrix and hierarchy
  • Defined organization wide default rules to restrict access and establish role based access control.
  • Well versed with JIRA for requirement gathering.

Salesforce Administrator

Confidential, Sunrise, FL

Responsibilities:

  • Process creation and documentation
  • Create guidelines, manuals, marketing campaigns, and presentation videos
  • Data quality, migration, and maintenance
  • Report and Dashboard creation and maintenance
  • Create and manage changes to the CRM system, gather requirements and communicate to end users
  • User assistance, training, adoption, and satisfaction
  • Travel to trade shows, present, and meet users face to face for assistance

Java Developer

Confidential

Responsibilities:

  • Involved in writing client side validations using Java Scripts, CSS.
  • Involved in designing test plans, test cases and overall Unit testing of the system.
  • Coded Java Script for page functionality and Light Box Plugins using JQUERY.
  • Internet Programming with HTML, DHTML, Java Script, XML, XSL, XSD, CSS and WSDL.
  • Used Ajax to do asynchronous changes to the page.
  • Worked on SOAP based Web Services and tested Web Services using SOAP UI.
  • Involved with Struts front - end utilizing the struts tiles framework and Struts validation Framework to implement GUI interface.
  • Involved in writing J-unit test scripts to check the functionality of the middle tier and aid in debugging phases.
  • Written SQL queries and used DB2 stored procedure.
  • Struts MVC Framework for developing J2EE based web applications.
  • Responsible for developing the registration modules of the wholesale application.
  • Used Java script front end validations.
  • Maintained the source code versions in CVS repository.

Environment: - Ajax, Html, DHTML, XML, XSL, XSD, WSDL, SQL, DB2, JQUERY MVC Framework, J2EE, Java Script, CVS.

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