SUMMARY:

• I am a customer - relations professional with over twenty years experience in customer service, document control management and project management in financial and technological environments. I have spent the past 17 years working with the OnBase application.
• I am a skilled communicator recognized for timely problem identification and resolution. I am able to grasp technology knowledge quickly and am willing to adapt to an ever-changing environment.
• I am able to manage multiple projects in a fast-paced performance-based environment with emphasis on quality.
• I excel in multi-tasking in multi-project environments. My strong background in customer service, project management and technological fields enables me to successfully gather and analyze business requirements, and to test, implement and support application systems.
• I have many years of experience with collecting, organizing, analyzing and presenting information for solid solutions.
• I have a strong ability to prioritize and accomplish tasks based on requirements, and to present recommendations for improvements if necessary.
• My proficient time-management skill allows for early identification of critical path requirements, and eliminates possible schedule road blocks.
• I provide both excellent communication skills and idea presentation when working with individuals at all levels. I am dedicated to the highest level of performance, and have demonstrated to be extremely dependable.

SKILLS:

• Hyland Certified System Administrator
• Hyland Certified Advanced System Administrator
• Hyland Certified Workflow Administrator
• Hyland Certified Installer (expired)
• Microsoft SQL Server 2012
• Microsoft Server OS: 2008 R2 and 2012
• Microsoft Workstations: Windows7
• Microsoft Office: Outlook, Word, Excel, PowerPoint, Access, Visio
• Internet Explorer and Mozilla Firefox
• Scanner hardware and software installations
• Multiple ticket tracking systems: Heat, Magic, RT, Spiceworks & Jira
• Excellent interpersonal, oral and written communication skills
• Self-starter and goal oriented
• Organized/able to recognize priorities/detail-oriented
• Capable of working with minimum supervision, as well as part of a tea

PROFESSIONAL EXPERIENCE:

Confidential, Greenville, SC

OnBase System Administrator

Responsibilities:

• Administrator for the OnBase ECM system spanning 5 servers.
• Conduct daily, weekly and monthly maintenance to ensure data integrity.
• Troubleshoot, identify and resolve issues reported by users.
• Install, test and upgrade OnBase software as required (in Dev, Test and Production environments).
• Document and report issues and enhancement request to the OnBase Reseller.
• Perform hardware and software installations, system configurations, workflow configurations, design and develop basic HTML forms (Electronic forms).
• Define and document business requirements, objectives and deliverables for internal business units for OnBase projects.
• Implement document capture involving Disconnected Scanning, DIP, Sweeps, etc. that include routing documents into workflow life cycles. Created workflows for the following departments: Mail Room, Bankruptcy, HCM, Legal, Accounts Payable, Loan Servicing, Payment Processing and Loss Mitigation.
• Develop and maintain user manuals, processes and tips and tricks.
• Conduct OnBase end-user training.

Confidential, Greenville, SC

Architect IT/OnBase Administrator

Responsibilities:

• Administrator for two (2) OnBase ECM systems (RCS and Confidential ).
• Troubleshoot, identify and resolve issues for both RCS and SMS systems.
• Install and upgrade OnBase software as required (in Dev, Test and Production environments) for both RCS and SMS.
• Perform hardware and software installations, system configurations, workflow configurations, design and develop basic Eforms.
• Define and document business requirements, objectives and deliverables for internal business units for OnBase projects.
• Implement document capture workflows involving Disconnected Scanning, DIP, Sweeps, etc. (created workflows for the following departments: Mail Room, Unsecured Bankruptcy, HCM, Legal Licensing and Accounts Payable).
• Develop and maintain user manuals and guidelines.
• Conduct OnBase end-user training.

Confidential, Laurens, SC

Applications Analyst

Responsibilities:

• Maintain the OnBase application according to specifications.
• Troubleshoot, identify and resolve issues with Production system.
• Install and upgrade OnBase software as required in Production.
• Perform hardware and software installations, system configurations, workflow configurations, design and develop basic Eforms.
• Define and document business requirements, objectives and deliverables with internal business units.
• Implement document capture workflows involving Scanning, DIP, Sweeps.
• Develop and maintain user manuals and guidelines.
• Conduct OnBase end-user training.

Confidential, Liberty, SC

Systems Engineer/Support Engineer

Responsibilities:

• Guide clients through module implementations and provided training and documentation for using these modules.
• Work several projects simultaneously creating workflows within OnBase to transition documents.
• Provide all forms of support from hardware, software and network to sales, licensing and maintenance issues.
• Assess client business needs and meet them through proposed solutions.
• Achieved over 92% customer satisfaction rating on the 2010, 2011 and 2012 annual support surveys.

Confidential, Harrisonburg, VA

Systems Engineer

Responsibilities:

• Provided all forms of support from hardware, software and network to sales, licensing and maintenance issues.
• Assessed client business needs and met them through proposed solutions.
• Guided clients through module implementations, and provided training and documentation for using these modules.