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Ms Dynamics Consultant Resume

SUMMARY:

  • Proven leader with abilities in International Consulting, On/Offshore Project Management, Software Architecture, Business Analysis, Configuration, Customization, Prototyping, and Quality Assurance.
  • With 21 years of technology experience with the later 11 years focused on Business Process development and Existing Process improvement, I conduct discovery sessions with client SMEs, document findings, proof of concept prototyping, and deliver results.
  • My full life - cycle project experience includes requirements validation and finalization, solution design and development, and implementation and training.
  • Highly proficient with integration concepts and infrastructure design, including web and client based applications.
  • Team building including Candidate selection, interview, and mentor
  • Lead Technical Pre-Sales activities including Demonstrations, Proof of Concept development, RFP responses, SOW development and execution
  • Rich experience in translating Business requirements to understandable IT systems requirements and Implementing CRM Methods & Procedures across the organization.
  • Define Business Process; identify the risk, risk analysis and providing baseline acceptance criteria and deliverables.
  • Effective communication skills and record for coordination between globally located teams.
  • Adept in providing Analytical Support to key business Applications /solutions
  • Successfully manage complex projects with global implementation, and rapidly evolving requirements.
  • Ability to establish priorities, work independently and proceed with objectives with little supervision
  • Liaison between management and development team for Requirements and QA.
  • Manage projects and deliver under stringent timelines and high pressure.
  • Conduct budget planning for projects through walkthroughs and meetings involving various leads from Development, QA and Technical Support teams.
  • Exceptional ability to maintain and build client relationships, frequent travel meeting one on one with clients, able to comfortably converse with all facets in the client’s organization.
  • Excellent verbal and written skills, especially with regards to presenting findings to both technical and non-technical audiences
  • Thorough Understanding of Software Development Life Cycle (SDLC), involved in various phases like Requirements, Analysis/Design, Development and Testing.
  • Managing reports, analysis and decision-making for a change request.
  • 10+ years of experience with Upgrades of all versions of MS Dynamics CRM (v3, v4, v2011, v2013, v2015/16) Online and On-premise

PROFESSIONAL EXPERIENCE:

Confidential

MS Dynamics Consultant

Responsibilities:

  • Lead client meetings and facilitate strategy sessions
  • Work with business process owners to analyze business requirements, defining functional specifications
  • Develop Strategic Roadmap and operational uses of the CRM/XRM platform
  • Develop robust architecture design and functionality
  • Design integration solutions for backend services and back office/ERP applications
  • Identify creative solutions to meet system/business requirements with and without the development of custom code
  • Train client personnel on the usage and administration of Microsoft Dynamics CRM / XRM
  • Hands on develop of Dynamics Entities, Forms, Views, Automation, Reports, Dashboards, and Apps

Confidential

Project & Delivery Manager / MS Dynamics CRM Architect

Responsibilities:

  • Demonstrated expertise in mentoring other consultants and in driving thought leadership within a consulting practice.
  • Contributed towards the building of appropriate client deliverables, which may include RFP responses, PowerPoint decks, pricing estimation and other artifacts
  • Lead discovery sessions with business and document existing and new business processes
  • Lead User Experience discussions and coordinate changes with offshore development teams
  • Lead on and offshore project teams with work assignments and coordinate offshore development efforts for project deliverables and issue resolution
  • Create Dynamics CRM Proof of Concepts as part of discovery and solution development
  • Draft Business and Functional Requirement Documents for projects
  • Hands on develop of Dynamics Entities, Forms, Views, Automation, Reports, Dashboards

Confidential

Senior Consultant & MS Dynamics CRM Subject Matter Expert

Responsibilities:

  • Dynamics product owner
  • Create proof of concepts as part of discovery and solution development
  • Create Solutions for multiple new Dynamics Organizations
  • Dynamics Project Manager
  • Dynamics Business Analyst
  • Design integration processes for e-commerce and ERP
  • Hands on develop of Dynamics Entities, Forms, Views, Automation, Reports, Dashboards

Confidential

Business Solutions Architect

Responsibilities:

  • Dynamics product owner
  • Implementation Partner relationship owner.
  • Solution Architect.
  • Mentor associate business analysts, developers, and technical support
  • Developed and delivered training
  • Lead conference room pilots and client working design sessions
  • Dynamics project manager
  • Update Dynamics Software Development Lifecycle with other development teams
  • Participate in Application Strategic direction
  • Hands on develop of Dynamics Entities, Forms, Views, Automation, Reports, Dashboards

Confidential

Senior Consultant & MS Dynamics CRM Subject Matter Expert

Responsibilities:

  • Supporting client through first phase of implementation
  • Dynamics CRM Subject Matter expert around a complex Security Model.
  • Documenting existing Business Workflows.
  • Travel to Client Offices with Class room and individualized Training sessions
  • Hands on develop of Dynamics Entities, Forms, Views, Automation, Reports, Dashboards

Confidential

Senior Consultant & Project Manager

Responsibilities:

  • Develop new upgrade service offering
  • Dynamics Consultant responsible for the implementation of several Online and On-premise Customers
  • Create documentation for complete projects, enhancements, and features
  • Create training documentation, presentations, and agendas
  • Delivery post software implementation training
  • Hands on develop of Dynamics Entities, Forms, Views, Automation, Reports, Dashboards

Confidential

Project Manager & Business Analyst

Responsibilities:

  • Migrate & Collapse 2 legacy Intranet Sites and 2 legacy SharePoint environments.
  • Projects: SharePoint 2010 Enterprise implementation, Contract Lifecycle Management System, Extranet, and Application Integration (CRM, ERP, proprietary Telecommunication Applications)
  • Developed and delivered training
  • Collect and document Use Cases and application requirements
  • Create and deliver presentations to
  • Develop tasks and estimates for projects
  • Develop Software Development Lifecycle for with customer
  • Performed System and Integration Testing and coordinated User Acceptance Testing
  • Managed Development Team, Cost and Resources, and reported to upper management

Confidential

Microsoft Dynamics CRM Consultant and Project Manager

Responsibilities:

  • Dynamics Consultant responsible for the implementation of several Online and On-premise Customers
  • Execute and adhere to Statement of Work and Service Level Agreements
  • Employed Rapid Deployment, Agile, and Waterfall methodologies
  • Developed and delivered training
  • Hands on develop of Dynamics Entities, Forms, Views, Automation, Reports, Dashboards

Confidential

Business Systems Analyst & Project Manager

Responsibilities:

  • Dynamics Product Owner.
  • Manage small teams of Business System Analysts and Developers
  • Participate in Implementation Partner selection
  • Participate in public and private speaking
  • Fit-gap development on infrastructure applications
  • Developed and delivered training
  • Hands on develop of Dynamics Entities, Forms, Views, Automation, Reports, Dashboards

Confidential

Business System Analyst

Responsibilities:

  • Developed Application State Models for core CRM components
  • Facilitated Data Migration efforts from legacy CRM application to new application
  • Documented discrepancies and enhancements during development iterations
  • Gathered new and legacy features for use within newly developed application
  • Prepared and reviewed testing scenarios for Peer development review
  • Documented case notes, knowledge base and problem reports
  • Designed new user interface and process improvements
  • Primary contact for client Business Intelligence Group

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