SUMMARY:

• Proven leader with abilities in International Consulting, On/Offshore Project Management, Software Architecture, Business Analysis, Configuration, Customization, Prototyping, and Quality Assurance.
• With 21 years of technology experience with the later 11 years focused on Business Process development and Existing Process improvement, I conduct discovery sessions with client SMEs, document findings, proof of concept prototyping, and deliver results.
• My full life - cycle project experience includes requirements validation and finalization, solution design and development, and implementation and training.
• Highly proficient with integration concepts and infrastructure design, including web and client based applications.
• Team building including Candidate selection, interview, and mentor
• Lead Technical Pre-Sales activities including Demonstrations, Proof of Concept development, RFP responses, SOW development and execution
• Rich experience in translating Business requirements to understandable IT systems requirements and Implementing CRM Methods & Procedures across the organization.
• Define Business Process; identify the risk, risk analysis and providing baseline acceptance criteria and deliverables.
• Effective communication skills and record for coordination between globally located teams.
• Adept in providing Analytical Support to key business Applications /solutions
• Successfully manage complex projects with global implementation, and rapidly evolving requirements.
• Ability to establish priorities, work independently and proceed with objectives with little supervision
• Liaison between management and development team for Requirements and QA.
• Manage projects and deliver under stringent timelines and high pressure.
• Conduct budget planning for projects through walkthroughs and meetings involving various leads from Development, QA and Technical Support teams.
• Exceptional ability to maintain and build client relationships, frequent travel meeting one on one with clients, able to comfortably converse with all facets in the client’s organization.
• Excellent verbal and written skills, especially with regards to presenting findings to both technical and non-technical audiences
• Thorough Understanding of Software Development Life Cycle (SDLC), involved in various phases like Requirements, Analysis/Design, Development and Testing.
• Managing reports, analysis and decision-making for a change request.
• 10+ years of experience with Upgrades of all versions of MS Dynamics CRM (v3, v4, v2011, v2013, v2015/16) Online and On-premise

PROFESSIONAL EXPERIENCE:

Confidential

MS Dynamics Consultant

Responsibilities:

• Lead client meetings and facilitate strategy sessions
• Work with business process owners to analyze business requirements, defining functional specifications
• Develop Strategic Roadmap and operational uses of the CRM/XRM platform
• Develop robust architecture design and functionality
• Design integration solutions for backend services and back office/ERP applications
• Identify creative solutions to meet system/business requirements with and without the development of custom code
• Train client personnel on the usage and administration of Microsoft Dynamics CRM / XRM
• Hands on develop of Dynamics Entities, Forms, Views, Automation, Reports, Dashboards, and Apps

Confidential

Project & Delivery Manager / MS Dynamics CRM Architect

Responsibilities:

• Demonstrated expertise in mentoring other consultants and in driving thought leadership within a consulting practice.
• Contributed towards the building of appropriate client deliverables, which may include RFP responses, PowerPoint decks, pricing estimation and other artifacts
• Lead discovery sessions with business and document existing and new business processes
• Lead User Experience discussions and coordinate changes with offshore development teams
• Lead on and offshore project teams with work assignments and coordinate offshore development efforts for project deliverables and issue resolution
• Create Dynamics CRM Proof of Concepts as part of discovery and solution development
• Draft Business and Functional Requirement Documents for projects
• Hands on develop of Dynamics Entities, Forms, Views, Automation, Reports, Dashboards

Confidential

Senior Consultant & MS Dynamics CRM Subject Matter Expert

Responsibilities:

• Dynamics product owner
• Create proof of concepts as part of discovery and solution development
• Create Solutions for multiple new Dynamics Organizations
• Dynamics Project Manager
• Dynamics Business Analyst
• Design integration processes for e-commerce and ERP
• Hands on develop of Dynamics Entities, Forms, Views, Automation, Reports, Dashboards

Confidential

Business Solutions Architect

Responsibilities:

• Dynamics product owner
• Implementation Partner relationship owner.
• Solution Architect.
• Mentor associate business analysts, developers, and technical support
• Developed and delivered training
• Lead conference room pilots and client working design sessions
• Dynamics project manager
• Update Dynamics Software Development Lifecycle with other development teams
• Participate in Application Strategic direction
• Hands on develop of Dynamics Entities, Forms, Views, Automation, Reports, Dashboards

Confidential

Senior Consultant & MS Dynamics CRM Subject Matter Expert

Responsibilities:

• Supporting client through first phase of implementation
• Dynamics CRM Subject Matter expert around a complex Security Model.
• Documenting existing Business Workflows.
• Travel to Client Offices with Class room and individualized Training sessions
• Hands on develop of Dynamics Entities, Forms, Views, Automation, Reports, Dashboards

Confidential

Senior Consultant & Project Manager

Responsibilities:

• Develop new upgrade service offering
• Dynamics Consultant responsible for the implementation of several Online and On-premise Customers
• Create documentation for complete projects, enhancements, and features
• Create training documentation, presentations, and agendas
• Delivery post software implementation training
• Hands on develop of Dynamics Entities, Forms, Views, Automation, Reports, Dashboards

Confidential

Project Manager & Business Analyst

Responsibilities:

• Migrate & Collapse 2 legacy Intranet Sites and 2 legacy SharePoint environments.
• Projects: SharePoint 2010 Enterprise implementation, Contract Lifecycle Management System, Extranet, and Application Integration (CRM, ERP, proprietary Telecommunication Applications)
• Developed and delivered training
• Collect and document Use Cases and application requirements
• Create and deliver presentations to
• Develop tasks and estimates for projects
• Develop Software Development Lifecycle for with customer
• Performed System and Integration Testing and coordinated User Acceptance Testing
• Managed Development Team, Cost and Resources, and reported to upper management

Confidential

Microsoft Dynamics CRM Consultant and Project Manager

Responsibilities:

• Dynamics Consultant responsible for the implementation of several Online and On-premise Customers
• Execute and adhere to Statement of Work and Service Level Agreements
• Employed Rapid Deployment, Agile, and Waterfall methodologies
• Developed and delivered training
• Hands on develop of Dynamics Entities, Forms, Views, Automation, Reports, Dashboards

Confidential

Business Systems Analyst & Project Manager

Responsibilities:

• Dynamics Product Owner.
• Manage small teams of Business System Analysts and Developers
• Participate in Implementation Partner selection
• Participate in public and private speaking
• Fit-gap development on infrastructure applications
• Developed and delivered training
• Hands on develop of Dynamics Entities, Forms, Views, Automation, Reports, Dashboards

Confidential

Business System Analyst

Responsibilities:

• Developed Application State Models for core CRM components
• Facilitated Data Migration efforts from legacy CRM application to new application
• Documented discrepancies and enhancements during development iterations
• Gathered new and legacy features for use within newly developed application
• Prepared and reviewed testing scenarios for Peer development review
• Documented case notes, knowledge base and problem reports
• Designed new user interface and process improvements
• Primary contact for client Business Intelligence Group