SUMMARY:

• Expert in leading Salesforce.com CRM analysis, design, administration & delivery with 6+ years of Salesforce.com experience inclusive 16+ years of experience in information technology & proficient in delivery of projects throughout life cycle, interfacing with client relations & negotiations, deploying technology for medium to large - scale enterprise application.
• Successfully implemented Salesforce.com solutions in the areas of business process transformation & application & d Confidential migration for Media major Confidential, semiconductor chip giant
• Life science industry major Confidential insurance domain customer Confidential in USA, Singapore and India.
• Expert in Salesforce workflow creation, approval process creation, configuration of security settings, page layout, record types, creation of reports & dashboards, object modelling, leading Salesforce.com Sales cloud & service cloud solutions, integration solutions using Confidential API & outbound message, leading design & development, running requirement sessions / workshops & business process alignment.
• Expert in Salesforce Administration, SFDC d Confidential migration, SFDC application integration, conducting UAT, application rollout of Salesforce.com applications, Provide to end users on Salesforce.com functionality.
• Worked on semiconductor chip technology industry domain( Confidential, life science ( Confidential, banking & insurance ( Citi Group, Confidential ) & healthcare domain ( Confidential )
• Proficient in Waterfall/Agile/Hybrid methodologies with successful implementation throughout project life cycle starting from requirement, design, development, testing, deployment & support

TECHNICAL SKILLS:

• Salesforce.com
• Salesforce suite, J2EE
• Salesforce: Apex, visualforce, Java, SQL, PL/SQL
• Eclipse IDE, Apex D Confidential loader, SOAPUI, GITHUB, ANT, MS office suite (Word, Excel, Visio, PowerPoint, Project), Clarity, Service Now.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Techno Functional Lead, Technical Delivery Manager

Responsibilities:

• Leading Salesforce delivery ownership of Application Enhancement & Support of 5 applications consisting using Agile & Waterfall model.
• Administering for the entire Salesforce Organization, Leading Solutioning & Delivery using Force.com platform & throughout the life cycle of project - business requirement gathering, analysis, design, development, testing, deployment,, post production support for Client Avails System, ECLM, DC Add Sales application across 700 users globally.
• Administering for the entire Salesforce Organization, Leading Solutioning & Delivery using force.com & salesforce customer communities throughout the life cycle of project - business requirement gathering, analysis, design, development, testing, deployment,, post production support of Promotion Planner Application - is a customer community for Retailer & Studio.
• International CRM deals/Promotions (opportunity) for the Confidential Titles - Sales Cloud implementation (Account planning, Target management, Deal management, product, assortment & price book management, Order management ) & Support using Salesforce standard & custom functionality & Informatica on premise integration of the interfaces.
• Designed, implemented and developed the Custom Objects, Page Layouts, Custom Tabs, and Components to suit to the needs of the application.
• Created user Roles and Profiles, Security Controls and Sharing Settings, Permission Sets, public Group, Queues based on complex overlapping application requirement in same salesforce instance.
• Lead Salesforce user Administration & environment management activities including environment refresh, implementation of salesforce notification changes like whitelisting IPs, TLS 1.2 implementation
• Implemented Communities for part of the Rights & Release Plan application to be exposed to the communities. Implemented SSO using SAML through Azure Api.
• Developed Workflow Rules, validation rules, Approval process, Formulas for various business requirements.
• Developed 50 Reports, Dashboards, scheduled reports for application monitoring with maintaining security of access for different business groups to ensure adoption
• Integrated Salesforce with other SAP systems through EAI & Informatica on premise middleware using SOAP and REST services.
• Collaborated with teams to design and implemented Salesforce integration.
• Designed Apex class, Visualforce pages, Trigger and Batch class enhancement changes.
• Implemented uniform batch user with email notification functionality for all the batches run across different applications in the same instance
• Implemented application health check reports tool to identify & resolve system issues.
• Implemented Enhancement Request management tool using custom objects, approval process, Flows for inside & outside users (exposed as community) & deployment component verification tool using salesforce custom objects.
• Impelmented tools like SOAPUI for SOAP / REST service testing
• Implemented ant Migration tool with GitHub version control
• Implemented Chatter & chatter groups for multiple business & IT groups and implemented Content library for the content collaboration in the organization
• D Confidential Migration and day to day d Confidential load of Confidential Titles, Local Titles & other business entities into custom objects using apex d Confidential loader, Configero d Confidential loader & Informatica.
• Implemented error logging mechanism into custom object for SOAP interfaces failures
• Implemented AppExchange product Configero GRID & D Confidential Loader with the capability of high volume d Confidential access in the application
• Implemented AppExchange product Agile Accelerator for agile project execution.
• Capacity Planning, Monthly Release plan & Status reporting with metrics to the customer VP & vendors & Account team.
• Organizing UAT & deployment readiness, Production validation & review of multiple application deployment in the same instance and change management.

Confidential

Salesforce Techno Functional Lead & Tech Project Manager

Responsibilities:

• Setup and administer workflow and d Confidential validation criteria within salesforce.com
• Implemented Pick Lists, Dependent Pick Lists, Lookup, Junction Objects, Master-Detail Relationships, Validation, and Formula Fields to the custom objects
• Established organization wide access privileges, role hierarchy and custom sharing rights based on organizational business processes
• Leading development team on apex & visualforce page analysis, development / customization. Used SOQL and DML operations during implementation
• User administration and administration of Salesforce standard business objects & custom objects including dashboards, reports
• Designed Trigger & batch process for many asynchronous operation
• Executed d Confidential migration using Apex d Confidential loader.
• Development of multiple reports and dashboards to measure business critical success factors
• Responsible for administration, reviewing design, development, QA testing, leading UAT anchoring, deployment and technical integration of Salesforce.com applications with Oracle AIA & ERP, PLM, Open Text, Martini Store using SOAP API & Outbound message and exposing feature sets to foundry view community.
• Work closely with program managers, other vendor development teams and quality assurance to define the comprehensive project plan
• Manage the process from project initiation, scoping, resource planning, agile development, change management through to production release
• Responsible for risk management, issue management, status reporting, steering committee & PMO reporting, project kickoffs and reporting to the senior management team
• Responsible for project schedule creation, development and quality assurance estimation and managed adherence to budget
• Prepared traceability of all requirements, design, and development & test script.
• Develop comprehensive materials and other change management collateral as appropriate for each initiative. Provide to end users on Salesforce.com functionality and updated business processes

Confidential

Salesforce Technical Project Manager

Responsibilities:

• Lead with requirement collection, design & developing and integrating Salesforce application.
• Design & Implementation Agency camp Confidential n module & Customized Lead conversion routine
• Designed & implemented Visualforce page & Apex class & batch routine.
• Created user Roles and Profiles, Security Controls Permission Sets.
• Setup and administer workflow and d Confidential validation, formulas criteria within salesforce.com
• Created many Reports & dashboards for measuring agency effectiveness
• Performed D Confidential migration using Apex d Confidential loader for Agent loads
• Coordinate team activities and sessions. Conduct weekly status meetings
• Coordinate creation and delivery of deliverables between offshore and onsite teams
• Manage all offshore resources on the project through design, build, test, and deploy
• Communicate status to the next level Project Management, customer
• Plan and implement change control requests
• Project planning & management, conduct steering committee, and project team meetings
• Analysis of business requirements and proposal of solutions to the business sponsors

Confidential

Salesforce Technical Project Manager

Responsibilities:

• Lead a team of 15 with requirement collection, design & developing and integrating Salesforce Veeva application with multiple Confidential d Confidential source using Salesforce.com, Informatica, Apex d Confidential loader, Oracle10i
• Created business process flow based on requirement gathering & analysis
• Developed mapping for Informatica one time load & daily load
• Provided design recommendation for d Confidential integration from Informatica to Veeva
• Lead delivery from multiple team (Informatica, Veeva, Testing & MDM (Master d Confidential management) team & Coordinate team activities and sessions.
• Conducted QA testing, prepared material & provided Application .
• Conduct weekly status reporting to all stakeholders including customer
• Manage all resources on the project through design, build, test, and deploy
• Plan and implement change control requests, Track budgeted hours to actual hours
• Project planning & management, conduct steering committee, and project team meetings

Confidential, Texas

Project Lead & IT Project Manager

Responsibilities:

• Project manager of Account Online development & support team consisting of 30 member.
• Requirement gathering & analysis as business analyst
• Worked on ABN acquisition project as functional & technical analyst as an interface between development & business.
• Used tools MS MPP, Confidential Websphere, RAD, clearcase, HP Quality center, ILOG studio
• Lead Websphere 6.0 migration project for decision engine applications
• Worked as a single point of contact for ILOG business rule suite working directly with Citi mgmt, development group & vendor (ILOG, Confidential ) directly
• Guided team for implementation of architecture & design.
• Reviewed & monitored of development & testing phase to build defect quality product.
• Ownership of final delivery to the customer along with user acceptance testing support.
• Ownership of UAT & Production changes requests as part of CITI REL change management.
• Sharing status report & project metrics (defect root cause analysis, resource leverage, project risk mgmt & mitigation plan, plan) to the customer.

Confidential

Tech Lead & Business Analyst, Developer

Responsibilities:

• Worked as Onsite coordinator and analyst in coordination with business customer and development team.
• Requirement collection from customer and analyzing the cross component requirement and drawing the use case using Eclipse tool and preparing SDD and CDD.
• Lead development in Salesworkbench to CPQ and CPQ to Order integration throughout the SDLC of the project and providing integration testing support of the application.
• Worked as Change mgmt coordinator from TCS side to take care all changes which are planned to move for the release.
• Building application jar file using Ant and worked closely with release management group.
• Worked as delivery lead of the CPQ offshore
• Loading bulk d Confidential from different d Confidential source (GEMS, GEMS IT) to Development/staging/production server using INFORMATICA and oracle 8i pl/sql stored procedures
• Writing different Unix shell scripts to integrate different batch job activity in Development/staging/production Unix server
• Tools used MS MPP, Confidential Websphere, RAD, clearcase, HP Quality center, Informatica, Eclipse 3.0