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Scrum Master Resume

Norfolk-, VA


  • IT Professional with overall 8 years experience
  • As a Scrum Master mentored Developers and Testers on a daily basis to help them understand their roles and responsibilities Confidential the team level, and resolve all process - related
  • Facilitate empirical learning, while encouraging broader adoption of lean and agile techniques to speed up software delivery and increase the quality of product
  • Experience in establishing teamwork collaboration, transparency and trust in organizations enabling agility
  • Extensive experience in testing Web-based and Client-Server applications using manual and automated testing methods
  • Thorough knowledge of Software Development Life Cycle (SDLC) and methodologies
  • Experience in all phases of testing including Integration, System, GUI, Performance, Regression, Stress, UAT (User Acceptance Testing), backend testing and bug tracking system on both Windows and Unix environment
  • Extensive experience in using HPALM, JIRA
  • Solid experience in writing Test Scenarios (Test Cases) and Test beds
  • Extensive experience in converting Functional Requirements into Test Cases
  • Extensive experience in backend testing against Oracle and SQL Server
  • Experience in Web Services testing in SOAP UI
  • Certifications: SAFe Scrum Master 4.5, SAFe Advanced Scrum Master 4.5, SAFe DevOps Practitioner


Tools: Quality Center, Win Runner, Clear Quest, SOAP UI, QTP, Jira, CA Agile

Operating Systems: Windows NT/98/2000/XP, UNIX, MS-DOS

Languages: SQL, PL/SQL, HTML, XML

Databases: Oracle and MS-SQL Server

GUI: Developer 2000, MS Project and Microsoft Visio


Confidential, Norfolk- VA

Scrum Master


  • Acted as a Scrum Master for two Agile teams both Scrum and Kanban
  • Established team level cadence and driving team level ceremonies (e.g. sprint planning, team retrospectives, backlog grooming, etc.)
  • Worked with the RTE to drive the definition and refinement of the program and team backlogs
  • Maintained metrics that provide visibility to stakeholders on team - level progress and quality.
  • Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment
  • Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.
  • Facilitating discussion, decision making, and conflict resolution
  • Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog
  • Planning, conducting, and directing the analysis of business problems resulting in business requirements and specifications
  • Work cross functionally to align strategy, methodology and execution
  • Facilitate sprint planning, sprints, daily stand-up meetings, demos, reviews, retrospectives, grooming, coordinating and other activities as needed for multiple scrum teams
  • Drove adoption of Agile and Lean software development methodologies Scrum, XP, SAFe and Kanban practices across teams
  • Contributed to Agile CoP (communities of practice)
  • Worked in ATDD, Scrum of Scrums, SAFe, Kanban environments and participated in PI Planning

Environment: SCRUM, SAFe, Kanban, Informatica Jira/Confluence, SQL Server

Confidential, Santa Ana- CA

Scrum Master

Roles & Responsibilities:

  • As a scrum master in Optum/UHG for the development team and ensure they adhere the agile methodology
  • Coordinate and facilitate scrum events like daily standup call, backlog refinement session, project demo, project review and retrospective with cross functional teams
  • Ensure correct sizing and prioritization, User story refinement, release planning, manage
  • Track daily progress through burn down chart, document artifacts, reviews, acceptance and feedback from the demos or showcases
  • Facilitate scrum meetings sprint planning, sprint progress, sprint review, track completed features and sprint retrospective
  • Plan sprints schedule for a project and ensure success in developing and rolling out a new feature / functionality after each release
  • Conduct business analysis and perform various types of tests including functional, Regression, integration, performance, stress, volume and compatibility tests
  • Set clear and attainable project objectives for the team and will lead the direction of the team to ultimately deliver to the expectations of the project vision
  • Ensure that the Scrum events are conducted regularly and the event time box schedules are adhered by the team
  • Worked with stakeholders and Scrum of Scrum teams to craft a portfolio backlog with goals, purpose and success criteria clearly stated leveraging SAFe framework
  • Used SAFe methodology to plan the PI session and helped teams with estimations and completion of sprints
  • Implement SAFe for integration projects with dependencies
  • Drove adoption of Agile and Lean software development methodologies Scrum, XP, SAFe and Kanban practices across teams
  • Create story board and use is every day to add and update tasks
  • Interact with product owner on regular basis and get the requirements and Analyze them and prepare the user stories and ensured that they are Independent, Negotiable Valuable, Estimable, Small and testable
  • Keep a track of all the bugs and change request and ensure they are fixed and thoroughly tested
  • Supervise and streamlined the daily delegation of incoming issues using issue tracking system
  • Communicate the progress of the development team to the stakeholder from across the company
  • Take charge of representing the team in weekly status meetings held by product teams
  • Responsible for the Quality analysis through code reviews, test case reviews, documentation/artifacts, defects
  • Escalate critical issues, risks and conflicts that could impact scope, timeline, resources and/or costs
  • Help the testing team in their testing phase with his immense knowledge in testing
  • Escalate critical issues, risks and conflicts that could impact scope, timeline, resources and/or costs
  • Handed teams who does Enterprise level services and continuous integration
  • Contributed to Agile CoP (communities of practice) by running Agile- Scrum and Rally training sessions
  • Agile, Scrum, Rally, Flowdock, ATDD, Scrum of Scrums, SAFe, Kanban, PI Planning

Environment: Scrum of Scrums, SAFe, Kanban, Healthcare, Pharma, Health Insurance, Health Business Systems, Mail Order, Oracle eBS (Electronic Business Suite), Forms, CRM, IRIS, HIPAA, PHI, Agile, Rally, Waterfall, Data Warehouse, TOAD, SQL, AQT, SoapUI, CA Agile, Web Services, RxClaim®, AS400, Adjudication, Requirements gathering, Business Intelligence


QA Project Leader/Defect Coordinator

Roles & Responsibilities:

  • As a QA Specialist for BCBS TX the project was to design and implement data warehousing and business intelligence reporting solution for the business intelligence department. Also involved in the Alineo Med Decision Project, testing various functional areas of Provider, Member and ANSI X12 / EDI Transactions alongside GUI and Mobile testing.
  • BCBS has mobile application is having wide range of services on IOS and Android devices which we support and perform various mobile related tests.
  • Reviewed Business Requirement and Software Specification Requirements to achieve better understanding of the Application
  • Prepared Test Plan and Test Cases
  • Executed Test Cases and Gathered Test Execution results.
  • Tested the Functionality of the application through manual Testing
  • Developed Test Scenarios and Test Procedures based on the test requirements.
  • Created Test Cases manually for Functional testing based on the Functional areas and Use Case documents.
  • Created, maintained and updated test strategy, test conditions, test cases and regression testing based on business requirement.
  • Prepared automated scripts for Maintenance and Regression testing.
  • Analyzed existing and planned business processes. Documented workflows and created functional specs for development.
  • Performed Front End and Functionality Testing using QTP
  • Automated test scenarios for GUI, Functionality and performed data driven testing on the application inserting different data using QTP.
  • Performed Back end testing using SQL queries to access the main database.
  • Coordinated all the database changes to the development and test databases.
  • Performed extensive functional GUI level testing and wrote /modified tests from scratch.
  • Implemented T-SQL/SQL Scripts and Wrote SQL queries to validate data.
  • Developed test cases and scenarios in accordance to the technical specifications and project plans provided by the appropriate business analysts.
  • Worked with ANSI X12 / EDI 5010 Transactions (270, 271, 276, 277, 278, 834, 837I, 837P, 837D, 835) Functional Acknowledgement and Transactions (TA1, 999, 277CA, 997) & interfaces.
  • Created ANSI X12/EDI 5010 transactions, Processed them via EDIFECS spec builder for format and validated the EDI transactions.
  • Tested 837I inpatient primary claim, Secondary claim, MedA crossover with inpatient & outpatient claim, 837I file with outpatient primary & secondary claim.
  • Tested 837P MedB crossover file, Primary claim & Secondary claim.
  • Created 837 files that will adequately test for changes and cover regression that will be needed to address any differences on the remittance side.
  • Tested and validated existing production I files to a 5010 format and sent them through the claims process.
  • Created specific test files, conversion of 4010 A1 to 5010 A1
  • Tested the CICS (Mainframe) Screens.
  • Used HP ALM, JIRA for test planning.
  • Performed Sanity, Smoke, Functional, Security, Configuration and User Acceptance testing manually.
  • Tested the Application in different Web Browsers and on Multiple Platforms-UNIX, Linux and Windows.
  • Used HP ALM to invoke the scripts and initially performed the baseline testing, as well as, organized all the scripts systematically and generated reports.
  • Work in conjunction with the Requirements Analyst and other testers to create and organize Software Requirements in HP ALM.
  • Reported server performance under test conditions.
  • Performed extensive manual testing on different modules.
  • Developed Test Matrices on a weekly basis.
  • Involved in meetings to identify new structures and modification of existing structures as necessary for the application under test.
  • Involved in System Integration Testing and User Acceptance Testing.
  • Performed Front End testing and Back End testing using Black Box testing methodology.
  • Used Quality Center for requirements management, planning, scheduling, running tests, defect tracking, managing the defects and executing the test cases.
  • Performed Security Testing of the application to ensure proper user authentication.
  • Performed role of Defect Coordinator conducted defect triage meetings with QA group, Development group, Quality Manager, Product Manager and testing leads of the projects

Environment: .Net, J2EE, HP ALM, JIRA, QTP, SQL Server, Windows, UNIX, Mainframes, Agile

Confidential, Erie-PA

QA Project Lead

Roles & Responsibilities:

  • Participated in Requirement Analysis, Business Analysis, Use-Case Analysis.
  • Developed Test Plans, Test Cases, Test Scripts, Test Scenarios, Test Beds, Test Data and Traceability Matrix.
  • Test Management using Quality Center.
  • Conducted Integration, System, Functional, GUI, Regression, Smoke, Database Integrity.
  • Conducted testing of the system end-end manually.
  • Tested web services in SOAP UI.
  • Developed Test Case Procedures did Test Design.
  • Identified Test Scenarios and created detailed test cases, traceability matrix.
  • Tested various Mainframe screens, Menus and Options.
  • Worked with scheduling and execution of various Mainframe jobs.
  • Tested the database integrity by writing SQL Queries.
  • Executed scripts through QTP.
  • Worked with various files on Mainframe.
  • Performed functional testing on the applications developed in .Net.
  • Worked with SQL, PL/SQL and functions to test the database integrity with Oracle SQL Developer.
  • Worked in testing the databases in MDM (Master data Management).
  • Performed User Acceptance Testing.
  • Reviewed test plans and test cases with Business Analysts, get sign off, gathered test data.
  • Maintained Test Logs, Test Summary reports and participated in defect review / Status / GO-NOGO Meetings

Environment: Mainframes, .Net, QTP, Oracle SQL Developer, Agile, SOAP UI, MDM, Quality Center ALM, MS Office, Data Stage, Quality Centre ALM and LDAP Browser.

Confidential, Eagan- MN

QA Analyst

Roles & Responsibilities:

  • Participated in Requirement Analysis, Business Analysis, Use-Case Analysis and Gap Analysis.
  • Developed Test Plans, Test Cases, Test Scripts, Test Scenarios, Test Beds, Test Data and Traceability Matrix.
  • Test Management using Quality Center.
  • Conducted Integration, System, Functional, GUI, Regression, Smoke, Database Integrity, User-Acceptance (UAT) and Performance testing.
  • Performed functional testing on the applications developed in .Net.
  • Conducted testing of the system end-end manually.
  • Developed Test Plans, Test Case Procedures did Test Design.
  • Tested various AS/400 screens, Menus and Options.
  • Tested web services in SOAP UI.
  • Worked with scheduling and execution of various AS/400 jobs.
  • Tested the database integrity by writing SQL Queries.
  • Worked with various files on AS/400 (DBU utility) and worked with CL/400 commands.
  • Validated the data on AS/400 DB2.
  • Executed scripts through QTP.
  • Worked with SQL, PL/SQL and functions to test the database integrity (AQT).
  • Tracked the defects using Quality Center and generated defect summary reports

Environment: AS/400 (I-Series), .Net, QTP, MDM, AQT (Advanced Query TOOL), Microsoft Visio, SOAP UI, RPG/400, COBOL/400, CL/400, SQL/400, DB2/400, Crystal Reports, Quality Center ALM, MS Office, Data Stage, Agile.

Confidential, Addison- TX

QA Analyst

Roles & Responsibilities:

  • Involved in the design review meetings and made sure that the Design Specification document covered all the requirements based on the System Requirements Request (SRR).
  • Analyzed the System Requirements Request (SRR) and System Design Specification and prepared detailed test cases.
  • Performed Functional Testing, identified application errors and interacted with the development team to resolve technical issues.
  • Involved in Fidelity Systematic for the retail solutions.
  • Prepared pre-conditioned data for both negative and positive testing of the application.
  • Developed and executed test cases and test scripts for the functionality testing and logged the defects in the Quality Center
  • Communicated with Developers about the reports and retested test cases after the defects are fixed.
  • Involved in all phase of testing GUI, System Integration and end - to-end testing.
  • Scheduled meetings to perform the end to end testing in the QA environment before deployment.
  • Verified data on the front end screens by Writing SQL Queries.
  • Validated the Enterprise Data warehouse reports.
  • Tested web services in SOAP UI.
  • Also contributed my role for Defect Co-ordination.

Environment: Quality Center, QTP,MS-Project, Java, SQL, Business Objects, SAP, Oracle, MS-Visio, EDW, SOAP UI, Agile .

Confidential, Richardson, TX

QA Analyst

Roles & Responsibilities:

  • Design and execute test plan and strategy
  • Perform requirements verifications, test plan walkthroughs, test case walkthroughs, test case creation, regression testing, functional testing, integration testing, defect creation.
  • Testing SIDs as per the business requirements. Account setup, adding new Price Plans, produce bills and send to core teams for approvals
  • End to End testing including creating new accounts, adding different Rate Plans, FANs, Combine Billing, running MPS&MAF, End of Day jobs and Billing
  • Performed System testing, Regression testing, and UAT testing.
  • Worked on PDC2, OPUS, System-X which are Web-enabled activation systems remote dealers use to activate service and maintain equipment information for A&T customers
  • Created different types of voice and Data usage (Domestic, Roaming International, Tear Data) for the subscribers.
  • Also worked on EMO, Premier, OLAM and Telco ( Confidential &T Landline)
  • EMI Regression testing and transmitting inv, adj, fyi and txt files to Telco for validations.
  • Issues were reported in Jack Track
  • Created Test Cases and executed in Quality Center.
  • Performed role as Defect Coordinator.

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