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Field Manager Resume

Atlanta, GA

AREAS OF EXPERTISE:

  • Operations Management
  • Human Capital
  • Customer Growth
  • Profit Growth
  • Project Management
  • Strategy & Sustainability
  • Executive Leadership
  • Quality Assurance
  • Training & Development
  • Process Improvement
  • Instructional Design
  • Microsoft Office Suite
  • Team Building
  • Customer Service
  • Logistics
  • Market Research

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Field Manager

Responsibilities:

  • Operations, Customer Service & Territory manager of two Atlanta offices responsible for overseeing the distribution of durable medical equipment (DME), customer experience, ordering, inventory, purchasing, scheduling, payroll & strategic initiatives throughout the Georgia region.
  • Managed the inventory, ordering, scheduling & processes resulting in 20% increase of durable medical equipment in the Atlanta market & Georgia region.
  • Ensured office remained in compliance with Medicare, Medicaid & Insurance regulations & mandates.
  • Oversaw the transition & implementation of new software initiatives to improve office processes & procedures.
  • Implemented new processes to improve payroll, customer service, documentation errors & inventory.

Confidential, Atlanta, GA

Learning and Development Coordinator/Adjunct Professor

Responsibilities:

  • Design and implemented curriculum that impacts, educates, trains and encourages the academic lives of over 1000+ students in personal and professional development, managerial science, team building, strategy, operations, marketing and business.
  • Conduct analysis of student development process via class quality assurance surveys and online studies identifying common obstacles students faced to build curriculums shaped to fit students’ lives and continuously improves learning effectiveness.
  • Collaborate with Dean of Social Sciences, department heads and the learning design team to continuously improve curriculums and put initiatives in place that increases student retention and places the right people in place to captain the initiatives.

Confidential, Atlanta, GA

Executive Team Leader

Responsibilities:

  • Planned and managed day to day operations of profit growth, team development, guest experience and store operations resulting in 20% reduction in attrition and $10K increase in sales achieving top status out of 12 stores in the district and 48 in the group.
  • Managed training and talent development planning for sales, payroll and scheduling of 120+ employees to ensure daily store metrics goal of 80% or higher were being met according to company standards.
  • Managed quality assurance, process, profit and customer growth plans that increased sales $5K - $10K monthly.
  • Lead team culture contribution meetings with executive team, store leader and district leader to determine the best course of action for store focuses.
  • Designed daily agenda’s to achieve optimal customer service, customer retention, customer growth and loyalty drivers.

Confidential, Clarkston, GA

Training and Development Specialist/Adjunct Professor

Responsibilities:

  • Assisted with development and implementation of “All About You”, a health/fitness, finances/budgeting and communications event which focused on the self and life awareness skills vital for our students which sparked change in the lives of 300+ students.
  • Collaborated with the Vice President of Academic Affairs, division chairs and learning design team to outline process improvement and quality assurance of academic advisement and student retention strategy’s resulting in a 35% increase of advisors and continuing students.
  • Designed and implemented curriculum that impacted, educated, train and enriched the academic lives of over 700+ students in personal and professional development, strategy, managerial science, team building, operations, marketing and business.

Confidential, Atlanta, GA

Project Manager

Responsibilities:

  • Assessed and mitigated project risks to ensure possible obstacles were addressed and eliminated.
  • Managed and tracked the budget, schedule and scope according to contractual obligations resulting in the event staying on schedule & within budget.
  • Reported interdepartmental status to President/CEO and Stakeholders on project which identified the need to increase sponsors resulting in 5 additional sponsors to the event.
  • Created statement of work that outlined activities, deliverables and timeline to submit weekly reports of team status to ensure teams were properly communicating interpersonally to ensure alignment with the project charter deliverables resulting in a successful event.

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