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Business/data Analyst Resume

Charlotte, NC


  • Skilled in analyzing problem situations and finding creative solutions. Able to meet demanding time goals and work well under pressure.
  • Experienced in clear and effective business communication with the ability to communicate how business needs translate to user requirements. Well organized and thorough in researching information.
  • In depth knowledge and experience in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, implementation testing and deployment
  • Experience in defining project business need, allocating Project Requirements, Project Solution Scope, Project Business Case, Transition requirements, Finalizing and validating Project Solution and Requirements.
  • Experience in Financial Services Industry in diverse domains in Global Banking & Markets, as well as Capital Markets areas such as Fixed Income, Equities, Risk, OTC Derivatives, Financial reporting using Business Objects, and leading & managing Business Process Re - engineering.
  • Experience in developing stakeholder management strategy, preparing enterprise elicitation, conducting elicitation activity, documenting and confirming results, assessing enterprise solution gaps, assessing organization readiness and defining transition readiness.
  • Ability to organize and monitor communications to stakeholders to ensure awareness regarding the impacts of releases.
  • Demonstrated project and program management ability including managing and leading teams.
  • In-depth ability to process data and think analytically, as well as the ability to understand how business requirements translate into system and functional requirements.
  • Flexible and able to manage simultaneous priorities and changing deadlines.
  • Ability to work excellently as an individual or a part of team with no supervision/assistance.


Methodologies: SDLC, Waterfall, Agile

Business Modeling Tools: MS Visio

Defect Tracking Tools: JIRA

Project Management Tools: MS Visio, MS Project, SharePoint

Business Application: SharePoint, MS Office, Visio, Adobe

Bug Reporting: JIRA

Operating System: Windows (2000/2003/XP/7/8/10)

Databases: MySQL, MS Access


Business/Data Analyst

Confidential, Charlotte, NC

Roles & Responsibilities:

  • Worked with product managers, architects, developers and engineers to ensure that database repository was being designed, engineered and launched within specified Basel III FRTB and MiFiD II regulatory implementation timeframes.
  • Reviewed incoming data streams for missing data or corrupt data, and verified tables/fields for the purpose of mapping reference data attributes to systems of record (SOR) for regulatory reporting.
  • Collected business requirements and structured information, architectural system flows, and current state dependencies to provide project documentation.
  • Worked with the front and middle office technology teams responsible for providing authoritative sources of reference data across the organization, to collect, store, analyze, and distribute static reference data for various financial products.
  • Assisted with all areas of the project life cycle including analysis, design, User Acceptance Testing (UAT), providing training and implementation.
  • Worked closely with Technology, Line of Business (LOB) and Operations partners to identify areas which require monitoring and create business as usual (BAU) processes to satisfy requirements.
  • Reviewed and analyzed data quality, business rules, use cases, and BRDs to define data mappings.
  • Demonstrated understanding of Data Quality & Controls, Data Definitions, Data Governance, Provisioning, Metadata and Data Lineage
  • Managed risk issues and participated in the application of the capital markets risk management process.

IT Project Manager/Business Analyst

Confidential, Charlotte, NC

Environment: MS SQL, MS Office, Visio, MS Project, JIRA, Metadata Portal

Roles & Responsibilities:

  • Created, controlled and improved ground up business processes for data quality, controls and governance for various applications that supported capital reporting functions.
  • Managed large projects in excess of $1M across the enterprise technology groups including: software development, data quality and controls, enhancements and regulatory reporting.
  • Diagnosed process improvement opportunities and developed solutions using a consultative approach to analyze process similarities and differences across multiple business units.
  • Responsible for leading project teams and managing all activities in high visibility from Capital Markets projects across Market Risk, Operations Risk and Securitizations lines of business.
  • Responsible for developing new data management and controls processes; focusing on the full SDLC project lifecycle including scope definition, project planning, design, build, and operation.
  • Developed and implemented program and project level processes, process flows, use case testing strategies and methodologies, internal procedures and performance metrics.
  • Updated/improved and executed end-to-end processes in support of Enterprise Data Management Standards, capital reporting and compliance (Basel, CCAR) within the Data Analytics and Capital Modeling Implementation groups.
  • Created training materials and process documentation for newly created procedures.
  • Ensured that related fixes and enhancements were tested successfully by key technical teams; and that implementation of these changes in production were within the designated thresholds.
  • Provided technical project support and assisted application development and infrastructure teams where needed with scheduling task lists for execution and tracking.
  • Conducted research and investigation for remediation and tracking of data defect/enhancement JIRA tickets as well as change management system tickets.
  • Ran SQL queries to analyze metadata, identify changes needed for coding, and updates to the business logic
  • Conducted research and investigation of proposed IT changes to determine potential risk.
  • Worked closely with the enterprise data teams, upstream/downstream application teams and other partners in identifying the end-to-end data lineage and metadata mapping.
  • Created and delivered presentations on program or project goals and plans, including progress reports on project status.

IT Business Systems Analyst

Confidential, Charlotte, NC

Environment: MS SQL, MS Office, JIRA, Metadata Portal

Roles & Responsibilities:

  • Gathered complex lineage and enterprise-wide metadata for applications within the Global Banking and Markets/Global Commercial Banking supply chains to critical risk functions and business partners.
  • Drafted future state workflows and worked with LOB's to accomplish their various process objectives.
  • Documented current state of data management business process and gathered supporting data across multiple business units and departments.
  • Worked on creating SOP's (standard operating procedures) based on data quality and controls for authorized data sources (ADS).
  • Worked to identify and document data controls and evidencing for authorized data sources (ADS).
  • Coordinated and owned the deliverables for End to End data flow for regulatory projects (CCAR, Basel, RDA).
  • Acted as a liaison between the lines of business ( Corporate Treasury, Global Market Risk, Counterparty Credit, Liquidation, Enterprise Capital Management) and technical units to identify key business elements, data analysis and mapping.
  • Reviewed submissions of metadata and lineage from system owners for completeness and reasonableness.
  • Queried data to analyze source to target mapping of key business elements and physical data elements.
  • Worked with Data Steward Executives and LOB Architects to define interim and strategic sources of data within the bank for a given product or reference data.
  • Accountable for inventory of Data Management controls and business requirements gathering.
  • Translated user needs into business requirements (BRDs) and functional specs.
  • Negotiated and documented SLA's, and monitored SLA for timeliness and accuracy with data sharing agreements.
  • Managed large work streams and gathered data lineage and metadata from end to end and/or to system of record.
  • Identified and remediated control gaps in partnership with technology and operations partners.
  • Developed action plans and SOP documentation for issue governance of defect items that were in breach of SLA's.
  • Worked with upstream data providers to remediate data quality and feed delivery issues.
  • Worked with technical teams to produce technical specifications and design documentation.

Sr. Business Analyst

Confidential, Washington, DC

Environment: Tableau, MS Office, Data Mart, Treasury Reporting tool

Roles & Responsibilities:

  • Lead the implementation and management of core credit risk products for Confidential ’s Making Home Affordable (MHA, HAMP, HARP) program as directed by the US Treasury.
  • Spearheaded process improvement and system implementation projects from start-to-finish to improve customer data quality.
  • Managed and developed planning process for 2015 software releases in each quarter.
  • Drove continuous improvement in operational process development for monthly activities including data quality improvements, security improvements, application configuration, and change management.
  • Acted as lead liaison between key business stakeholders and the technical teams, building and maintaining a strategic partnership between business and technology.
  • Partnered with upstream data providers in order to develop metrics to determine inefficiencies and areas for improvement, and to create remediation plans for existing issues.
  • Performed in depth data analysis related to business unit productivity and error reporting in order to appropriately assess key credit risks.
  • Identified overall risk controls to mitigate organizational risks and establish processes to implement changes.
  • Managed project staff performance and accountability through coaching and assessments with functional management.

Quality Control & Risk Analyst

Confidential, Suitland, MD

Environment: MS Office, Visio, Loan Prospector, Desktop Underwriter

Roles & Responsibilities:

  • Coordinated and led audits of internal processes with various internal and external groups and used audit analytics to launch a tactical risk monitoring and data analysis plan.
  • Gained a strong understanding of the infrastructure concepts in order to implement changes within an ITIL environment.
  • Exercised independent judgment in helping to identify and report on compliance and operational defects or violations to lines of business, senior management, internal audit and applicable board committees.
  • Partnered with process owners to identify control deficiencies and evaluate controls after identifying top risks and compliance goals.

Business Process Analyst


Environment: MS Office, Visio

Roles & Responsibilities:

  • Reviewed existing default loan servicing processes and conducted tests to create new processes that promoted accuracy and efficiency in processing default loans.
  • Assisted in developing and implementing strategies in the areas of internal audit, servicer process improvement and compliance.
  • Handled escalation cases and addressed issues in a timely manner for resolution.

Quality Control Systems Analyst


Environment: MS OfficeLocation: Research Triangle Park (RTP), NC

Roles & Responsibilities:

  • Responsible for maintaining the highest quality standards by ensuring that all processes were in compliance with GLP, cGMP regulations and ISO standards for documentation.
  • Compiled, measured and analyzed process improvements.
  • Conducted quality system and process reviews, provided customer interface and ensured preventative/corrective actions.
  • Provided technical assistance as needed for development, maintenance and reporting of Key Performance Indicators (KPIs).
  • Served as an in-house consultant for quality improvement efforts and as a resource for quality improvement strategies related to strategic planning, daily workflow, and the development of processes and procedures.
  • Prepared Quality System reports, including corrective actions and Quality Incidents

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