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Senior Insurance Broker Services Resume

SUMMARY:

  • Professional Purchasing Specialist with more than 19 years of extensive experience in improving procurement processes, inventory management, requirements, facilities management, Desktop support and IT operations of technical solutions to meet current expectations and future business objectives.
  • Responds to challenging responsibilities with genuine enthusiasm and fulfills them with focus, motivation and attentiveness.
  • Agent has strong business acumen and is adept at collaborating with multiple cross - functional teams on large-scale multinational development projects.
  • Excellent interpersonal skills with the ability to organize and leadership style, manage project objectives in a timely and cost-effective manner, and accessing corporate needs quickly and delivering solutions that exceeds goals while remaining in budgetary guidelines, and to shifting priorities and deadlines.

TECHNICAL SKILLS:

  • Supply Chain Management
  • Successful Relationships
  • Asset Management
  • Scheduling & Planning
  • Operations Administration
  • Exceptional Customer Service Skills
  • Inventory Control
  • Office Administration
  • Professional Experience

PROFESSIONAL EXPERIENCE:

Confidential

Senior Insurance Broker Services

Responsibilities:

  • Respond to and resolves daily high volume of telephone or email questions from Insurance Brokers (broker agents, field marketing organizations, and independent contract agents) regarding licensing, commissions, system issues, enrollment & policy questions, coordination of materials fulfillment, and/or questions about client groups
  • Complete necessary research on broker questions and issues using multiple systems and resources and prepares appropriate responses that are in compliance with all policies and procedures
  • Conduct outgoing calls or other communication to provide answers and additional information to sales representatives and brokers related to their previous inquiries. This may include the distribution of appropriate paperwork such as quote requests
  • Manage administrative aspects of commission payments such as routine tracking, reporting, and troubleshooting issues relative to missing or disputed payments
  • Participate in training opportunities to develop advanced product knowledge in order to share current information while generating and delivering products quotes to insurance brokers and sales representatives
  • Build positive business relationships with insurance brokers to ensure continued interest in Confidential Group’s products and service

Confidential

Sole Proprietor - IT Procurement

Responsibilities:

  • Still seeking work but contracting myself out to home users to small/medium businesses. For businesses that can't afford a full time procurement buyer in office. I have over 450+ hardware vendors and 150+ software vendors. I can find and purchase anything you may need for your business and keep you under budget. If you need installation services, we can provide that too.
  • If you are serious about saving money in your business "We Make IT Happen".
  • With over 18 years of experience in Supply Chain, Procurement, and I.T. Buyer I know C Sayles that you can count on us.

Confidential

A/P Customer Service

Responsibilities:

  • Responsible for responding to vendor or company field personnel inquires on the status of invoices either by phone or other electronic mechanisms. Provide a complete response to the inquiry; resolve more difficult invoice problems. Escalate issues as appropriate.
  • Respond to telephone, mail, and email inquiries using the standard scripts and procedures.
  • Gather information, research, and resolve vendor inquiries, and log vendor/internal company calls.
  • Read and analyze information from vendor statements and invoices.
  • Determine when to handle a request, pass to an Accounts Payable associate or supervisor for resolution.
  • Research invoice status in the ERP system, and imaging system.
  • Prompt follow-up with the inquirer to provide a status.
  • Perform SAP Accounting system functions

Confidential

Billing Analyst / Lead Vendor Maintenance

Responsibilities:

  • Setting up billing plans and upload them into PeopleSoft. Maintenance of vendor files in PeopleSoft 8.4, Concur, and Oracle R12.
  • Lead AP Vendor Management module
  • Contracts/Billing module, A/R Payments
  • Managing the payables for Imagine’s vendors - Worldwide
  • Set orders & customize billing plans for Imagine vendors & upload those billings plans into PeopleSoft
  • Entering & cleaning up data on spreadsheets
  • Verify IBAN, VAT, GST, and HST accounts
  • Closing out Contract listings
  • Managing Sales Controls, Contract Listings, and Control Line Adjustments
  • Managing Manual Billing, SpotData, Customer Contracts

Confidential

Supply Chain Administrator

Responsibilities:

  • Create purchase orders using recommended suppliers and pricing: submit to management and supplier for approval.
  • Maintain and track PO transactions.
  • Approved purchase orders are then sent to Finance.
  • Ensure products are received
  • Enter Goods Received and date
  • Process Aging Reports per Supplier List
  • In charge of End of Month Billing for Rental Iron/Motors.
  • Provides administrative support to local Procurement and Sourcing activities
  • Provides clerical support associated with preparing and filing of specific Supply Chain documents, reports, performance indicators, and correspondence
  • Performs clerical duties associated with processing of specific Supply Chain related data (i.e. systems data entry), information, and documentation
  • Performs clerical duties associated with creating, distributing, managing and closing purchase orders
  • Participates, as directed, in Supply Chain related audits
  • Identifies opportunities and implements actions to continually reduce wasted time, money and resources from assigned tasks
  • Complies with all Confidential, and local procedures applicable to the job function
  • Employees may be assigned other duties, in addition to, or in lieu of those described above, according to the needs of the location or Company
  • Specific deliverables of the position:
  • Completion of assigned tasks on time.
  • Accuracy and thoroughness of completing assigned tasks.
  • Key Performance metrics that relate to the job: KPIs, Pivot Tables, VLookup
  • Accuracy of data management in systems and assigned tasks

Confidential

IT Procurement Specialist

Responsibilities:

  • Process all IT Procurement Software/Hardware requests for 24+ Corp Office and 1800+ Clinics
  • Create purchase orders using recommended vendors and pricing; submit to supervisor for approval or for additional signature authority
  • Work closely with Confidential IT Department to maintain current knowledge of Confidential ’s technology standard products, goals, and future technology direction and to understand the needs of the clinic and corporate environments.
  • Work with vendor to process returns and arrange Return Merchandise Authorizations (RMA) as necessary.
  • Maintain and track equipment and software order transactions in Access database and Remedy
  • Ensure inventory/products are received
  • Contacting originating office to ensure order was received
  • Check tickets to ensure that the desktop group has installed customer’s order
  • Close inventory receiving ticket per guidelines.

Confidential

Procurement Technician

Responsibilities:

  • Saved over $50k in Hardware/Software for Non-Clinical supplies.
  • Controls the efficient flow of inventory control, goods, services, and information between points of origin through customer placement in order to meet customer requirements.
  • Ensures that time objectives requested by the customer are achieved and within existing financial constraints in order to meet marketing and financial objectives.
  • Executed and continuous improvement of standard procurement processes, such as the replenishment system, data interchange systems, demand management, electronic data systems administration and related functions, and review contract files for closeout.
  • Builds relationships with technical engineers, vendors, resellers, and strategic customers through procurement initiatives. Integrates learning from customers, competitors, operating entities, distribution, transportation, customer service, other industries, industry groups, and professional training to continuously improve competitive position.
  • Prepares Purchase orders, purchase requisitions, SOW, request for pricing, quotes, and equipment, tax exempt forms, bid for services, materials and supplies, and purchasing documents for processing.
  • Maintained and Administered software license and database accuracy, compliance for all new PC deployments, and manual library.
  • Purchased, inventoried, managed, and licensed all COTS software, for all hospital departments.
  • Reported and monitored KPIs to management.

Confidential

Logistics Management Engineer

Responsibilities:

  • Saved over $5m in Hardware/Software for IS&GS Program.
  • Controls the efficient flow of goods, services, and information between points of origin through customer placement in order to meet customer requirements. While meeting the FAR, DFAR, and ITAR requirements.
  • Maintained and Administered software license and database accuracy, compliance for all new PC deployments, and manual library.
  • Purchased, inventoried, managed, and licensed all COTS software, for all contracts.
  • Ensures that customer service and time objectives are achieved within existing financial constraints in order to meet marketing and financial objectives.
  • Executed and continuous improvement of standard logistics processes, such as the replenishment system, data interchange systems, demand management, electronic data systems administration and related functions.
  • Builds relationships with strategic customers through logistics initiatives. Integrates learning from customers, competitors, operating entities, distribution, transportation, customer service, other industries, industry groups, and professional training to continuously improve competitive position.
  • Facilities, Logistics Management and IT Support.
  • Monitored audits and perform KPIs.
  • Tracking employee seating, telephone, Scheduling of Cross Zone/All Hands/ProSpot Presentation.
  • Coordinating with Facilities on employee seating, telephone moves, and floor plans.
  • Creation of the Employee Learning Development Program.

Confidential

Facilities Operations Specialist

Responsibilities:

  • Saved over $3m in Hardware/Software for IS&S Program.
  • Supervision of all moves, space planning, relocation, modular construction including teardown, moving, and repair, reviewing move paperwork, communicating with affected employees, performing pre-move and post-move audits, inventory control procedures for asset management, while ensuring proper asset documentation for all six Aurora facilities, supporting over 2200 employees.
  • Managed and updated the databases that included Archibus, Remedy, AutoCAD 2005, and FMSpace to provide accurate information for supervisor budgeted metrics.
  • Oversaw all facilities operational management, including cleaning and repair, construction, installation, improvement, and maintenance for all facilities and production equipment.
  • Collaborated with Lock & Key to repair, remove, and re-key lock cores for modular furniture. Utilized Key Duplicating Machine, Card-type Code Milling Key Machine, and Sander/Polisher.
  • Communicated all vendor activities in relation to facilities management and IT procurement.
  • Created and implemented customer satisfaction surveys.
  • Directed, and managed the operations of the on-site Confidential .
  • Fire Marshal for designated site during emergency of natural disasters, drills, and power outages with support from Site Security.
  • Maintained and Administered software license and database accuracy, compliance for all new PC deployments, and manual library.
  • Purchased, inventoried, managed, and licensed all COTS software, consisting of over 450 titles.
  • Obtained quotes from approved vendors for hardware, software, and facilities overhead purchasing for all six buildings at the Aurora location.
  • Created a sub order release (SOR) for approved purchases, and then tracked the shipment with a purchase order through the receiving, distribution, and A/P processes.
  • Handled all shipping and receiving issues for the IT department. Oversaw computerized and manual shipping for all major shippers.
  • Utilized IXOS, Jamis, and Remedy enterprise systems to monitor purchase orders from issuance to closure.
  • Provided on-site support of computer hardware, software, and net communications problems at the Aurora site. Assisted Field Technicians and System Administrators in troubleshooting and resolving customer issues including network server, router, hub, and application problems.
  • Monitored all hardware for interruptions in service, identified the problem, prioritized problems based on urgency, and resolved according to priority status.
  • Helped in maintaining customer NT accounts including resetting passwords, email accounts, and web access.
  • Assigned all pagers and cell phones, tracked assignments and usage through dedicated database.
  • Processed terminated and transferred employees by recovering assigned equipment and terminating computer access and cell/pager service.
  • Set up and closed all non-technical vendors with accounts, ID numbers, and email as necessary.
  • Helped customers complete web-based request forms.
  • Scheduled conference rooms, videoconferences, and meet-me numbers; resolved scheduling conflicts and provided SMS support.
  • Aided in system administration, account management, and software application distribution.

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