PROFESSIONAL SUMMARY:

• 3 Years of experience in IT with expertise handling the project across several SDLC phases (Analysis, Design, Development, Testing, Implementation, Maintenance)
• Experience in implementing Sales Cloud and Service Cloud
• Hands on experience in Salesforce Components Integration, Development and Deployment of Custom Integration Solutions.
• Extensive Business Knowledge and Objects Customization experience objects such as Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns and Forecasting.
• Experience in developing Apex classes and Triggers, Visual Force pages, Force.com IDE, SOQL, SOSL.
• Proficiency in SFDC Administrative tasks such as Creation of Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Tasks and Actions.
• Experience in Data Migration using Import Wizard and other integration tools such as Apex Data Loader
• Detailed experience working on Eclipse IDE with Force.com Plug - in for writing Business Logic in Apex Experience in Web Technologies like HTML, XML, CSS, JSP, JavaScript, JSON, WSDL, SOAP, REST and Bulk API’s.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor Data Quality and Integrity.
• Expertise in database querying with SOQL & SOSL using Force.com Explorer
• Strong knowledge on Agile, Water Fall Project Execution Methodologies
• Ability to meet deadlines and handle pressure by owning multiple tasks in the project
• Excellent Communication and Interpersonal Skills.
• Strong Technical, Analytical, Verbal and Written Communication Skills

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, Workflow & Approval Processes, Process Builder, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox, and Production).

Web Technologies: SOAP, REST, Apache 2.2, HTML, CSS, AJAX, jQuery, JavaScript, JSON, XML, SOAP, WSDL.

Programming Languages: APEX, JAVA, C, C++

Databases: MS SQL Server, Oracle

Custom Integration: Outbound Messages, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy.

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce CRM implementation and documented the Business and Software Requirements.
• Designed and implemented a customized user interfaces using Apex, Visual force.
• Worked with salesforce system administrators and support teams for critical application production issues and troubleshooting.
• Performed SOQL and SOSL queries on data sets to gather critical information for Apex
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Involved in creating, monitoring, and measuring campaigns with Salesforce CRM.
• Experience working in the following: Salesforce.com areas, Sales Cloud, Service Cloud, Community Cloud, Salesforce Integration and Data.com.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation per application requirements.
• Created various Reports (summary reports, matrix reports, and dashboards) and Report types to assist managers to better utilize Salesforce.
• Performed SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Able to configure and maintain user security permissions in compliance with organizational needs.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with Setup Audit Trail to gather information about client usage and then Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com instance using Data Loader.
• Created custom Visual Force page as well as few extensions to standard page, Apex classes in accordance to the requirements that the standard page would not suffice.
• Designed Dynamic approval process with records to be routed based on lookup fields on the record and in accordance to the approval matrix.
• Extended standard native Force.com functionality using Visual force, Apex and Web services like SOAP & REST.
• Implemented Salesforce 3rd party applications /AppExchange applications (Examples, Salesforce S-docs, and S-sign, Salesforce Billing).
• Deployed salesforce components from sandbox to production using Force.com ant migration tool, Change Sets and Eclipse.

Environment: Salesforce.com platform, Apex, Visualforce (Pages, Component & Controllers) Pages, Data Loader, Workflow & Approvals, Reports, Email Services, Security Controls, Sandbox data loading.

Confidential

Salesforce Administrator

Responsibilities:

• W or k e d on v a r i ous SFD C s ta nda r d ob j e c t s l i k e A cc ou nts, C on t a cts, Lea d s, O ppo r t uni t i e s a nd R e por t s a n d c r e a te d / m a na ge d c us t om ob j e c ts .
• Created page layouts for opportunity, Accounts, Contacts depending on user roles and groups.
• R ee ng i ne e re d A PE X c od e al r ea dy i n p r odu c t i on t o op t i m i z e tri gg e r- base d t ra ns ac t i ons f or per f or m a nc e a n d s pe e d a s w el l a s t o w or k sea m le s sl y w it h g ov er nor li m its .
• C rea t e d w or k f l ow r u le s, Process Builder de fi ne d r el a te d t a s k s, e m ai l a l er t s, a nd f ie l d upda t e s
• D e pl oy e d A pe x u si ng For c e .c om I D E, Force .c om Mi g ra t i on T o ol a nd W e b Se r v i c e s A PI ’ s
• Implemented Picklists, Dependent Picklists, lookup and Master detail relationships for the custom objects.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com Objects, used it to read, extract and load data from comma separated values (CSV) files.
• Created Case Escalation rules, Assignment rules and auto case generation using Email-to-case.
• Implemented web-to-lead to create Leads from website.
• Performed data migrations using Salesforce.com Data Loader.
• D e v el ope d U ni t te s t c la s s f or A pe x cl a s s a nd w or k e d f or i m pr ov i ng c ode c ov e r a g e . W o r k e d i n a g il e m et hodo l ogy .
• Designed, and developed validation rules, Page layouts, Custom tabs, Components to suit to the needs of the application.
• W or k e d wi t h Fo r m ul a f i el d s f o r c a lc u l a ti on, r e l a te d ob je c t di s pl a y, i nt e g ra t i on a nd dat a re a li z a t i on. W or k e d wi t h S et up A ud i t T r a i l t o g at h e r i nf or m ati o n a bo ut c l ie n t us ag e
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Environment: Salesforce.com platform, Apex Language, CRM, Visual Force (Pages, Component & Controllers), Page Loader, Workflow & Approvals, UML Tools, Email Services, Security Controls, Sales cloud, Sandbox data loading.