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Salesforce Administrator /developer Resume

CA

SUMMARY:

  • Six years of experience in the Salesforce.com CRM both as Administrator and Developer in Sales, service, Marketing, Customer Service and Support Administration.
  • Experience in Java/J2EE Technologies includes Analysis, Design and Development, Testing, Implementation, production support and maintenance of various Applications.
  • Salesforce certified profession for Salesforce developer 401 and 201.
  • Experienced in Salesforce.com Apex Classes, Apex triggers Integration, Visual force. Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
  • Professional experience on creating Salesforce.com Apex Triggers on customized objects, writing Apex classes, Apex controllers, Test Classes, SOAP API, REST API and developing Visual Force Pages
  • Expertise in SFDC Administrative tools like, Managing users, Data Management, Domain Management, Generating Reports, Dashboards, Communication Templates, Tasks and Events. In - depth understanding of CRM business processes and management of Lead, Order, Account, Case and Campaign.
  • Proficient in creating custom objects, custom Tabs, custom fields, Pick list values, Role based page layouts, Workflow Alerts and Actions, Workflow Rules and Approvals, Validation Rules, Custom reports and Report extractions to various formats.
  • Created relationships between objects like Master-Detail, Lookup, Entity relationship, Data model etc.
  • Extensive hands on administrative tasks like designing of custom objects, custom fields, and role based page layouts, profiles, users, reports, dashboards, email services, lookup and master detail relationships.
  • Strong knowledge about Sales cloud, Service cloud, Marketo configuration and customization and good understanding with Client/Server architecture, Object-Oriented design techniques and web application design.
  • Customized standard objects like Accounts, Opportunities, Contacts.
  • Working closely with SME's to understand the business process.
  • Developed salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
  • Expertise in design and development of multi-tiered web based applications using technologies like HTML, HTML5, CSS3, Bootstrap, JavaScript and JQUERY.
  • Experience with Outlook Integration, Single Sign On, and Salesforce to Salesforce functionality's.
  • Experience evaluating and integrating Salesforce AppExchange solutions within overall implementation.
  • Experience in SFDC Integration using Web Service and Apex Programming, Salesforce Service Cloud expertise.
  • Ability to interact with technical and functional staff at all levels and excellent oral, written communication and presentation skills.
  • Worked with Sales cloud, Service cloud, Custom Cloud, Chatter and App Exchange applications.
  • Have experience in Salesforce setup menu, Configuration, custom application development, administration and deployment of applications to Force.com platform.
  • Worked on Administering CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.
  • Experience in web technologies like jQuery, HTML, CSS, JavaScript, PHP, WSDL, SOAP, REST and BULK API.

TECHNICAL SKILLS:

Operating Systems: Microsoft Windows 98/2000/XP/Vista/7, OS X (Mac)

Eclipse, Force.com Eclipse IDE Plug: in, Force.com Explorer, Apex Data Loader, Force.com Excel Connector, Force.com Platform

Web Servers: JavaScript, HTML, XHTML, XML, WSDL, AJAX, Visual force

Database Servers: Oracle 10g/9i, SQL Server 2008/05/2000 , MYSQL, DB2

GUI and Tools: Eclipse, Force.com IDE, Apex Data Loader.

Programming languages: C,C++,java, JavaScript, HTML, SQL,Apex

PROFESSIONAL EXPERIENCE:

Confidential, CA

Salesforce Administrator /Developer

Responsibilities:

  • Gathered requirements and developing client-specific solutions by understanding customer's business and technical environment.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
  • Designed, and developed the Custom objects, Formula fields, validation rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
  • Designed, and developed the Custom objects, Record Types, Report Types, Formula fields, Page layouts, workflow rules, tasks, Field Updates, emails and alerts to track customer related tasks and activities.
  • Created complex workflow rules and defined related tasks, email alerts, and field updates.
  • Enhanced the security by configuring profiles, organization wide defaults, sharing rules and roles.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects
  • Developed apex controllers and extensions along with Visual force pages for better UI and functioning.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to better utilize Sales force as a sales tool and configured various Reports for different user profiles based on the needs of the organization.

Environment: Salesforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Reports, Workflow & Approvals, Web Services, Sandbox, Eclipse IDE.

Confidential, VA

Salesforce Developer

Responsibilities:

  • Involved in Salesforce .com application setup activities and customized the apps to match the functional needs of the organization.
  • Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
  • Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns,Reports, and Dashboards.
  • Developed various Custom Objects, Tabs, Components and Visualforce Pages.
  • Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent picklists and complex page layouts.
  • Create complex workflows and Approval processes.
  • Implemented Data segregation through Record Types and Field level security.
  • Developed and maintained validation rules and custom workflow.
  • Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
  • Reporting and prioritizing software bugs in conjunction with the Development & QA Managers.
  • Administer security for users; add/remove users, controls, and settings.
  • Perform Salesforce customization that can be handled by System Administrator.
  • Perform day to day salesforce.com operations - bulk data migration, user management, object & field customization , etc
  • Involved in Salesforce.com application setup activities and customized the UI to match the functional needs of the organization
  • Designed and Developed user interfaces using HTML, CSS, JavaScript, JQuery and AJAX.
  • Involved in BSR (Business System Requirements) meetings and requirements specifications, documenting the functional and non-functional requirements and was part of designing key solutions needed for project's progress.
  • Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.
  • Implementing the security and sharing rules.
  • Hands on experience on Batch/Real Time Data migration tasks

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Confidential, MN

Salesforce Administrator/Developer

Responsibilities:

  • Involved in various activities of the project, like information gathering, analyzing the information, and documenting the functional and non-functional requirements.
  • Configured the User permissions based on the organizational hierarchy.
  • Created custom objects, Visual pages, triggers, validation rules by using Apex
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
  • Designed, and developed the Custom objects, Record Types, Report Types, Formula fields, Page layouts, workflow rules, tasks, Field Updates, emails and alerts to track customer related tasks and activities.
  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Performed the role of Salesforce Developer in the organization.
  • Responsible for various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
  • Implemented Web-to-lead to track and solve leads from the company website.
  • Created different workflow rules and Approvals for various campaign processes.
  • Creating a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
  • Created many Email Templates and Mail Merge Templates and was involved in doing the Mail Merge for different standard and custom objects.
  • Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Integrated with PeopleSoft at the back end with Salesforce as User Interface and it is a bi-directional integration using Informatica on demand.

Environment: Salesforce.com platform, Apex, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Reports, Workflow & Approvals, Web Services, Sandbox, Eclipse IDE.

Confidential, IL

Salesforce Developer

Responsibilities:

  • Involved in Salesforce .com application setup activities and customized the apps to match the functional needs of the organization.
  • Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
  • Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
  • Developed various Custom Objects, Tabs, Components and Visualforce Pages.
  • Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent picklists and complex page layouts.
  • Create complex workflows and Approval processes.
  • Implemented Data segregation through Record Types and Field level security.
  • Developed and maintained validation rules and custom workflow.
  • Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
  • Audited, uncovered and resolved data integrity issues with legacy systems.
  • Complete bulk imports of data using Apex Data Loader.
  • Developed and maintained custom reports.
  • Batch reassignment of accounts and opportunities based on organizational changes.
  • Prepared training materials for business use.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Confidential

Salesforce Administrator/Developer

Responsibilities:

  • Developed a landing page using the Visual force.
  • Customized objects and fields using master detail relationship, look up relationship depending on the requirements.
  • Worked closely with sales team and business analyst and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
  • Worked on Standard objects such as leads, Opportunities, Accounts, Contacts, Campaigns associated with Sales Cloud.
  • Experience working on data model and SOQL, SOSL, DML statements and methods, sObjects, Methods, asynchronous apex and Governor Limits.
  • Created page layouts, validation rules and workflow rules.
  • Worked as a legacy for creating new roles and profiles in the organization.
  • Created new user accounts and configure Salesforce to fit security needs at the user and organization levels.
  • Created many Email Templates and Mail Merge Templates and was involved in doing the Mail Merge for different standard and custom objects.
  • Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows.

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