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Senior Manager, Information Technology Resume

Santa Clara, CA


  • Saved Confidential $1.3 Million by leading the development and implementation of critical International Traffic in Arms Regulations (ITAR) applications (DropBox, Cipher Cloud, Team Rooms).
  • Achieved a $500,000 reduction in deployment costs at Confidential by leading, redesign the solution and implement in microservices architecture in AWS of a file transfer system as part of an IBM acquisition.
  • Produced more than $1.8 Million in cost savings at Confidential by directing multiple technology migration projects, including transferring physicals server to virtual environments, moving the Weblogic 8.1 App Server to JBOSS, and migrating the Oracle 9i App server to Tomcat and DB Prism.
  • Led multiple projects to design and deploy Salesforce platforms, including Cipher Cloud and Salesforce for ITAR, Salesforce and Confidential for eCommerce, and Intellectual Property tracking in Salesforce tools, resulting in shortened turnaround times (TAT) and ensuring application security for ITAR data.
  • Improved service performance 45% by directing the introduction of Confidential and affiliated cost - effective tools and off-the-shelf solutions for customers in Confidential .
  • Solution architected, led, and drove the migration of multiple homegrown legacy applications to a scalable AWS cloud platform, achieving a 60% improvement to performance; successfully migrated 3 TB of data and 2 Billion records.
  • Led successful efforts of software design and development teams comprised of 24 personnel, including Senior Software Engineers, Quality Analysts, and Business Analysts, all operating within a DevOps model.
  • Managed multiple high-value software development projects with budgets of more than $5 Million annually.



CLOUD PLATFORMS: Amazon Webservices - S3, S3 Glacier, CloudWatch, CloudTrail, RDS, Lambda, Confidential

SCRIPTING: Shell, Perl, JavaScript

WEB / APP SERVERS: WebLogic, JBOSS, WILDFLY, Tomcat, Apache, Oracle Application Server

OPERATING SYSTEMS: Linux, Unix, Windows

LINE OF BUSINESS KNOWLEDGE: Service, Repair, Reverse Logistics, Customer Care

DEVELOPMENT TOOLS: InteliJ, Eclipse, Splunk, JIT, Jira, ServiceNow, Atom, VS Code, AppDynamics

CRM PLATFORMS: Oracle Depot Repair, Salesforce

UI DEVELOPMENT & FRAMEWORKS: HTML, JavaScript, JSP, jQuery, CSS, AngularJS, NodeJS, ExpressJS

BUILD & CODE MANAGEMENT: SVN, GIT, ClearCase, MS Source Safe, Kintana, Jenkins, Maven, Ant

APPLICATION FRAMEWORKS & CONCEPTS: Spring, Struts, Hibernate, Scrum/Agile, Waterfall, CI/CD, DevOps, Microservices & Containerization (Docker)



Confidential, Santa Clara, CA

Senior Manager, Information Technology


  • Directed global IT operations focused on product management and software development management.
  • Managed all phases of projects to plan and deliver new software solutions; drove the completion of software development lifecycles (SDLC), including requirements gathering, system specification, implementation, and ongoing support of solutions in production environments.
  • Collaborated with executives, cross-functional management teams, customers, and other stakeholder to identify and respond to operational and technical product requirements.
  • Established and implemented new technology roadmaps that aligned with enterprise operational and technical strategies; coordinated development and support teams according to strategic initiatives.
  • Served as a Voting Member of Enterprise-Level Architecture Review board; reviewed, recommended, and made decisions regarding the acceptance or rejection of proposed changes to IT architectures.
  • Drove the on-time, on-budget delivery of robust, scalable features and applications by planning and prioritizing team goals and development plans.

Confidential, Sunnyvale, CA

Manager, Information Technology


  • Managed local and remote teams throughout multiple projects to improve Confidential Confidential product performance, availability, scalability, reliability, and manageability.
  • Established and implemented a new architecture and framework to modernize internal homegrown IT applications, including the redesign and migration of a homegrown Install Base system to AWS Cloud, the first cloud-based solution at Confidential Confidential which helped to the enterprise to converge to a single scalable system.


Manager, Information Technology


  • Led IT teams throughout the convergence of enterprise IT systems into a single system as part of Confidential ’s acquisition of Confidential Confidential .
  • Influenced other teams within the organization to follow a DevOps model with Continuous Integration, setting organizational standards for best practices and technologies.


Manager, Information Technology


  • Supported a core IT management and support team throughout the construction of a Confidential.
  • Recruited, trained, and mentored more than 70 team members to ensure that the work of development and support teams aligned with corporate IT strategies.
  • Drove the deconsolidation of systems, applications, and data throughout an effort by Confidential to separate two publicly traded business entities.


Business Systems Analyst


  • Led a systems analysis team responsible for business analysis and solution development initiatives to improve the accuracy and handling of warranty and shipment information to service centers and service operations teams.
  • Lowered the warranty data gap more than 20% by leading a project to address service-business customer satisfaction concerns.
  • Improved insights and understanding of business processes and gaps throughout service, repair, and customer service areas; actively collaborated with cross-functional teams, customers, and internal stakeholders to identify and automate business processes.
  • Developed technical solutions to address gaps, including enabling an automated handshaking mechanism between Advanced Shipment Notification (ASN), factories, and install base systems.

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