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Salesforce Admin Resume

Austin, TX

PROFESSIONAL SUMMARY:

  • 7 years of experience out of which 5 years in analyzing Sales, Marketing, Customer Orders and Customer Support business processes used by salesforce.com customers and 2 years in QA and database administration.
  • Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications.
  • Implemented security and sharing rules at object, field, and record level for different users at various levels of organization.
  • Strong Knowledge in implementing salesforce.com security using Profiles, Roles, and Permission Sets &Sharing rules based on the organizational hierarchy.
  • Hands - on experience in the customization salesforce.com Reports and Dashboards.
  • Created Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts.
  • Experience in designing Custom Formula Fields, Field Dependencies, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
  • Experience in developing Cloud Applications using Apex classes, Apex triggers, Visual force Pages, Page Layouts.
  • Hands on experience in designing Web Pages in Visual Force for functional needs within Salesforce.
  • Strong understanding in writing the complex Formula fields and Validation Rules as per the requirements.
  • Strong Knowledge on data migration from standard Excel and the legacy systems like Data Import Wizard & Data loader and used Data loader for Data management like Import, Export, Update & Delete in salesforce.com.
  • Well acquainted with software development life cycle(SDLC) and testing concepts.
  • Involved in Business Requirements and Functional Requirements gathering, reviewing process.
  • Excellent SQL programming skills and developing Stored Procedures, Triggers, Functions, Packages using SQL/PL SQL.
  • Very good understanding and experience in Relational Database Management Systems (RDBMS) like Oracle, SQL Server, MySQL, including scripting, querying, updating, data extraction, analysis, modeling, testing.
  • Proficient knowledge in Software Test Life Cycle (STLC) and Bug life cycle.
  • Hands on experience in writing Test Plan, Test Cases, Test Scenarios, Executing Test cases and Documenting Test Results and creating Traceability Matrices.
  • Strong analytical and QA/Testing skills, capacity for work and diagnostic ability, gathering different kind of projects requirement.
  • Excellent Technical, Communication and Interpersonal Skills with strong Customer Orientation and Client Interfacing skills.
  • Excellent written and verbal skills and Ability to adapt quickly to challenges and changing environment.
  • A good team player with a strong work ethics, a positive attitude and ability to make the best use of resources.

TECHNICAL SKILLS:

Languages: Apex, C#

Scripting Languages: HTML, JavaScript, XML, XSL, JQuery

Databases: Microsoft SQL Server 2005,2008,2008/R2,2012, Oracle 9i, MS Access

Tools: and Utilities: Microsoft SQL Server Management Studio, SQL developer, Toad

Test Management Tool: Quality Center 10

Automation Tools: LoadRunner

Operating Systems: Windows XP/ 2000/2003/2008/ Vista

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Salesforce Admin

Responsibilities:

  • Worked on various salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
  • Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
  • Designed, developed and deployed Apex Classes, Controller & Extension Classes to support Visual Force pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Integrated the Web Services for extracting the data from third party internal systems to display in the pages of salesforce.com.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Created profiles and implemented Object and field level security to hide critical information on the profile users.
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
  • Extracted the data from salesforce.com application into the external databases for generating large data reports using the Informatica On-demand.
  • Supported the Data Integration activities using Cast Iron to integrate the data with various business centers using Saleforce.com support.
  • Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Participated in the training sessions provided by the Salesforce team.

Confidential, Oklahoma City, OK

Salesforce Admin/ Developer

Responsibilities:

  • Responsible for Requirements gathering, Analysis, Data Modeling and create design document.
  • Worked on various Salesforce.com standard objects and custom objects.
  • Designed and deployed Apex Triggers for various functional needs in the Application.
  • Designed and developed the Custom objects, Custom tabs, Validation rules, Workflow Rules, Email Alerts, Page layouts, Components, Visual Force Pages To suit to the needs of the application.
  • Used SOQL with consideration to Governor Limits for data manipulation Needs of the application using platform database objects.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Migrate the data in excel sheets into CRM using Import/Export Wizard and Data Loader.
  • Actively participated and provided feedback in a constructive and insightful manner during daily Stand up meetings and weekly Iterative review meetings to track the progress for each iterative cycle and figure out the issues.

Confidential, CA

Salesforce Developer/ Admin

Responsibilities:

  • Analyzed requirements, Involved in the development of all modules.
  • Worked on the profiles, page layout, record types to configure functional needs.
  • Creating validation rules, formula fields, Triggers and test classes for various lead management module requirements.
  • Designed, Developed & deployed various APEX Classes, Triggers, Test methods, Visual Force pages & also various Schedule, Batch and Future based Apex classes to implement the custom functionality.
  • Involved in performing the Unit Testing in the Apex based environment on force.com Platform.
  • Writing the test cases and performing tests on Triggers and Visualforce Pages developed on force.com platform.
  • Performed various modifications on the existing code inside Salesforce & followed the governor limits before deployment into Production.
  • Used the change set and ANT to deploy customization from sandbox to QA sandbox and Production.

Confidential, VA

Application Developer

Responsibilities:

  • To Develop SQL queries, stored procedures and triggers to handle the business rules and data integrity and database integration.
  • Performed query optimization and performance tuning for complex SQL queries.
  • Derived unit testing and contributed to the Software QA process
  • Support in production environment by identifying, troubleshooting and resolving issues in production environment.
  • Participated in System Documentation and Code Documentation.
  • Was involved in M3 data migration.

Confidential, Washington D.C

QA Manual Tester

Responsibilities:

  • Actively involving in preparing Manual Test Scenarios / Test Cases and executing Test Cases.
  • Performed System Testing, Regression Testing and Ad-hoc Testing.
  • Involved in writing UAT Scripts.
  • Performed User Acceptance Testing.
  • Prepared Post-Release Reports such as Traceability Matrix, Test Summary Report &Test Case execution report.
  • Involved in communicating to Client regularly by means of chat or emails regarding Clarifications and suggestions.
  • Verifying the Fixed Defects and validating the Customer Defects
  • Prepare and Maintain different reports required for the project and updating in VSS
  • Worked closely with developers and business users to discuss defects and resolutions.

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