PROFESSIONAL SUMMARY

• Certified Salesforce.com Developer and Administrator around 5 years of IT experience in Salesforce.com CRM platform as both Administrator/Developer with 1+ years of experience in Salesforce Lightning applications.
• Excellent work experience in designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, Validation Rules, Workflow Alerts & Actions, Pick Lists, Record Types, Process builder and various other components as per the client and application requirements.
• Used Apptus CPQ to enable sales reps to configure complex product and service combinations and set prices that will positively impact deal profitability
• Experience in working with Eclipse IDE with Force.com Plug - in environment for writing Business logic in Apex
• Experience in creating lookup relationships and master-detail relationships on the objects and creation of junction objects to establish connectivity among other objects.
• Hands-on experience in using New Lightning UI to bring Salesforce into the responsive UI era of web-based applications.
• Understanding and writing database queries for the implementation of SOSL, SOQL and WSDL.
• Good Experience in data migration and integration using Data Loader, Import Wizard.
• Excellent in Administrative tasks like Creating Profiles, Roles, Users, Permission Sets, Email Services, Approvals and Activities.
• Hands on experience in implementing security and sharing rules at object, field and record level for different users at different levels of organization. Also, created various profiles and configured the permissions based on the organizational hierarchy.
• Good knowledge on mobile applications like Salesforce1 and Salesforce classic .
• In-depth understanding of CRM business process that include Forecasting, Campaign Management, Lead Management, Order Management, Account Management, Case Management and Merging Management.
• Strong knowledge about Sales cloud, Service cloud, Community cloud & Marketing cloud configuration and customization and good understanding with Client/Server architecture.
• Hands on experience in using enterprise integration tools, extract transformation and load(ETL), enterprise information integration tools and enterprise architecture initiatives(EAI).
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica on Demand.
• Experience in developing UI using Visualforce pages and providing business logics using Apex.
• Hands on experience of Salesforce Web Services API like REST, Bulk & SOAP.
• Experience on Java Multi-Threading, Collection, Interfaces, Synchronization, and Exception Handling .
• Hands on experience working with HTML, XML, CSS, JQuery, JavaScript, JSON, Angular JS and AJAX.
• Experienced in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox and Migrating code from one sandbox to the other).
• Work well alone and as part of a team with excellent troubleshooting mechanisms and highly adaptable to different work environments.
• Strong knowledge and working experience in software Development Life Cycle(SDLC) methodologies such as Agile, Scrum and Waterfall model
• A quick learner to new concepts and ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.

TECHNICAL SKILLS

Salesforce technologies: Apex, visual force, SOQL, SOSL, Email template, formula, Validation rules, apex trigger, workflow and approvals, App exchange, Eclipse, sales force.com IDE, Apex data loader, web services. Dashboards, Analytic Snapshots, Custom Objects, Lightning

Salesforce Tools: Eclipse, Force.com, Eclipse IDE plug-in, Force.com ExplorerForce.com Data Loader, Force.com Excel connectorForce.com Platform (Sandbox, and Production) QTP and Sandbox Testing

Data Migration Tools: Data Analysis, Data Cleansing, Data Normalization, Data Migration, Data Loader

Databases: SQL Server 2005, Oracle, MS Access, Peoplesoft

Programming Languages: JavaScript, Apex , DL/SQL

PROFESSIONAL EXPERIENCE:

Confidential, Pennington, New Jersey

Salesforce Developer

Responsibilities:

• Developed Apex Classes, Controller Classes, Standard Controllers, Custom Controllers, Controller Extensions, and Web Services API and Apex Triggers for various functional needs in the application. Migrated data from external sources and performed insert, delete, upset, export operations on millions of records.
• Involved in developing salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Upgraded some Apps from Salesforce Classic to Lightning experience to develop rich user interface and better interaction of pages.
• Created reports and dashboards using Wave Analytics. Processed the payment using SteelBrick CPQ.
• Created the Configuration Workbook and Deployment Checklist and updated the same based on subsequent releases based on the organizational needs.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Prepared the Data Modeling Design.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day to day requirements and building them using Force.com platform.
• Working on building and embed Lightning Components in Visualforce Page by using new Lightning Out feature by event-driven programming, Where I write my handlers that respond to interface events as they occur. The events have been triggered by user interaction.
• Experience in Aura framework, Lightning Components and Salesforce Lightning Design System(SLDS).
• Worked on SalesForce1 Mobile Application and was interacted with backend development.
• Design, develop, test, and deploy desktop, custom web and mobile applications.
• Manage Salesforce1 Mobile application using Salesforce Setup menu creating and managing custom objects, fields, formulas, analytic snapshots and report types.
• Involved in the training sessions to the internal business users to use the application and develop their own custom report.
• Developed Apex classes on Force.com platform to customize application according to functional needs.
• Developed Visual Force Pages to customize the view and functionality of the Knowledge Articles.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Created and maintained User Roles, Security, and Profiles that was required for the Salesforce Knowledge implementation.
• Created many reusable Lightning Components with SLDS framework - like Spinner, Time Input, Date Input & Custom lookup Components etc.
• Installed Salesforce Lightning Inspector for chrome browser as an extension for debugging JavaScript code.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, SteelBrick, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Confidential, New Jersey

Salesforce Developer

Responsibilities:

• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also, created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Worked on Service Cloud and Sales Cloud implementations. Experience in developing and maintaining email templates within Marketing Cloud.
• Experience in creating and maintaining Automations & Data Extensions and connector data transfer processes in Marketing Cloud.
• Experience in integrating Salesforce Marketing Cloud with web analytics tools like Webtrends, Google Analytics etc.
• Integrated Apex with External services in JAVA using Rest API.
• Worked in developing various Apex classes, components, and Visual Force.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Involved in Developing Lightening pages using Aura, implemented lightening Controllers, Components using Lightening Design System(LDS) for Lightening Community builder .
• Developed Lightning apps using Lightning Components and made them with compatible with Salesforce1 mobile app.
• Used Lightning process builder for visualizing and creating automated business processes.
• Familiar with CTI experience and worked on many AppExchange Apps on mobile Salesforce1 Platform.
• Designed and developed Visual-Force pages based on the business requirements.
• Worked with Dynamic Apex to access Objects and Field values based on user inputs, execute dynamic SOQL, SOSL and DML queries.
• Administrated and monitored the company's Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert.
• Being the Administrator in the organization created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Performed Bulk Data Migration from Traditional Applications to Salesforce using Import Wizard, Excel Connector, Data loader, Workbench, backupify, Apex Data Loader utility and ETL tools.
• Performed Apptus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows .
• Worked with a team of front end UI developers in designing, developing, deploying and unit testing of UI design concepts and prototypes.
• Designed a responsive website using Bootstrap contents that fit different devices including mobile, tablet and desktop.
• Developed Test cases for Unit Testing of the Mappings and was involved in the Integration Testing.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Troubleshooting and configuring Data Loader operations and running the Data Loader in batch mode.
• Worked on various Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Environment: Saleforce.com platform, Service Cloud, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Lookup and Maser Details Page, Security Controls, Apptus CLM, Salesforce1 Mobile, Java Script, Web Services, Sandbox, Eclipse IDE Plug-in.

Confidential, NewYork

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce Implementation and documented the Business and Software Requirements.
• Worked on Agile methodologies where requirements, design, testing, deployment needs to be done as early as possible.
• Developed various interfaces, Apex classes, controller classes and apex triggers for various functional needs in the application.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Responsible for Testing - unit testing & integration testing using JUNIT.
• Involved in debugging and troubleshooting the bugs and resolved those issues.
• Administered and monitored the company's Salesforce CRM application.
• Managed Service Cloud components including Service Console, Partner portal, Call Center, CTI integration, Customer Portal, Live agent, Knowledge Base and Entitlements.
• Experience in developing and maintaining email templates within Marketing Cloud.
• Developed and implemented both the time dependent and time independent workflows as per the requirement.
• Manage re-architecture of Jenkins and integration with Confluence for release management and documentation assets.
• Re architect a Maven based system reducing build times.
• Experience in ETL Methods for integrating data feeds on Salesforce cloud
• Created profiles, roles and implemented object level, field level and record level security.
• Developed and deployed workflow rules, approval processes, email templates, and assignment rules.
• Schedule the Apex Classes to send email alerts on daily/weekly basis.
• Perform Data Export on weekly basis for data backup.
• Provide Production Support for CRM system developed on Salesforce.com platform.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
• Perform mass update to update the data in SFDC using Demand Excel spreadsheets using Apex Data Loader.

Environment: Saleforce.com platform, Deployments, Force.com Migration Tool, Jenkin, Translation Workbench, Sandbox, Data Loader, Workflow & Approvals, Reports, Lightning Components, Custom Objects, Custom Tabs, CTI integration and Email Services.

Confidential, Herndon, VA

SFDC Developer

Responsibilities:

• Interacted with Business users for requirements gathering, analysis and development.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Deployed the code over sandboxes using Change set.
• Worked on Apttus to enhance quotes for all of the complex product, pricing, and business rules centralized for better sales process.
• Written Test Cases to check code coverage in Apex Classes and Apex triggers.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Created email templates and inbound emails using Visualforce for clients and customers.
• Enabled Chatter for the Organization and effectively communicate with the users in the Organization.
• Implementation of Data Loader for loading the data.
• Developed business documents for Salesforce.com Custom objects.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Involved in Agile methodology, Scrum that dramatically improved productivity and reduced errors.

Environment: Salesforce Force.com, Service Cloud, REST API, Apex and Visualforce, SOQL, SOSL, Data Loader, Eclipse, Java Server Faces (JSF), Servlets, Directory Server, Documentum Composer.

Confidential, Blacksburg, VA

Salesforce Administrator and developer

Responsibilities:

• Design Requirement documents and functional document for the development team.
• Interacted with business operations, understood business model, involved in gathering requirements, translated needs into Salesforce terms, developed data model, and defined objects and relations.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Worked on various SFDC standard and custom objects like Accounts, Contacts, Cases, Contracts, Entitlements, Opportunities, Price books, Products.
• Used Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages.
• Used Organization security, Network-based security and Session security to implement platform security.
• Used Tab permissions, Record type permissions and Field Level Security to implement component-based security.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Performed analysis, troubleshooting, data testing and environmental refreshes as needed.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential, Houston, Texas

Role: Salesforce Developer

Responsibilities :

• Updated existing Approval Processes and created Approval steps with actions such as email alerts and field updates.
• Responsible for creating Opportunities, coordination of development to offshore resources, Escalation for development work, and unit testing on all requirements.
• Designed and built Custom Visualforce Components and implemented them across the Visualforce Pages.
• Migrated thousands of records from old instances to the new integrated instance.
• Implemented Web to Lead Functionality for users, auto creation of leads on salesforce site through public site form submit operation.
• Worked on the Opportunity Management Vertical which is primarily concerned with sales and pending deals using the Opportunity object and certain related standard and custom objects.
• Conducted UAT with the Business users, gathered feedback and Reviewed the test cases given by the QA team and made sure they are aligned with the requirements.
• Implemented Record Types, Field Limits, Page Layouts for different business tiers in the opportunity object.
• Worked on cloud technology and on premise infrastructure integration for Salesforce.com using Force.com platform, XML, Web Services (WSDL) and third-party packages.
• Performed data migration for standard objects like Users, Accounts, Leads, Contacts, Campaigns, Campaign Members, Quotes.
• Used Data loader for adding, updating, deleting and exporting data.
• Involved in Data mapping specifications to execute data migration.
• The data mapping specifies what data will be extracted from an old salesforce instances and sent to integrated salesforce.com entity.
• Re-factored Apex triggers to improve performance and Bulkily triggers using best practices by using collections like Maps, Sets and Lists.
• Involved in separate phases of Opportunity, Product Object, Price Books and Opportunity Products, as well as various custom objects associated with
• Opportunities such as Strategic Deal Information.
• Developed Custom Business Logic using Apex Classes, Components, Triggers, and Controller Classes for different functional needs.
• Expertise using SOQL&SOSL for the data manipulation in Force.com Explorer.
• Used a Sandbox for testing and transferred the code to the Production instance after all the test cases were cleared.
• Experience in setup of Single Sign-On process with multiple systems using Federated ID and Custom Attribute.

Environment: Salesforce, Agile, APEX, Visual force, Web services, Force.com IDE, Integration, Triggers, Work flow rules, Validation rules, XML, WSDL, SOQL, Test classes, Deployments.