PROFESSIONAL SUMMARY:

• Around 6+ years of dynamic experience in IT industry includes 4 years of experience in Salesforce.com Platform as a Salesforce Administrator/CRM Analyst.
• Strong knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support.
• Flexible, enthusiastic and project - oriented team player with solid communication and leadership skills to develop creative solutions for challenging client needs.
• Skilled in understanding and implementing the Salesforce Lightning Experience.
• Experience in preparing BRD (Business Requirement Document) and maintaining RTM (Requirements Traceability Matrix).
• Implementation experience of Salesforce.com applications such as the Sales, Marketing, Service and Support Modules.
• Proficiency in SFDC Administrative tasks like Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Validation Rules, Workflows, Reports, Accounts, Contacts, Leads, Dashboards, Tasks and actions.
• Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
• Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.
• Hands on experience on creating email templates and automated Email Processes to send installation instructions to new and existing customers.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Configuration, Custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Analyzing, Gathering and preparing business requirement documents by interacting with business users and clients. Demonstrated ability to lead and mentor a project by sharing skills knowledge and expertise.
• Proficient in interacting with clients (internal/external), gathering and documenting user requirements from the business team members and converting them into technical requirements.
• Ability to work actively with different Design Tools to create Use Cases, UML Diagrams such as Work Flow Diagrams, Process Flow Diagrams, Entity Relationship Diagrams, and Data Flow Diagrams.
• Experience in creating User Stories and leading UAT with the business users.
• Expert in analyzing business requirements and transitioning them into use cases, functional specs, activity diagrams using Agile methodology.
• Very Good Project Management and strong interpersonal communication skills to manage global teams for complex Salesforce deployment programs.
• Excellent Communication and Problem-solving skills and ability to think out of box delegate effectively and motivate team members and help them to achieve on-time project completion.

TECHNICAL SKILLS:

Salesforce Technologies: Force.com Eclipse IDE Plug-in, Workflow &Approvals, Dashboards, Reports &, Custom Objects

Force.com Tools: Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer Force.com Migration ToolForce.com Excel connector

Languages: Apex, C, C++, Java, C#

Web Technologies: HTML5, JSON, CSS, XML, SOAP, Java Script, REST, WSDLAJAX, PHP, JENKINS, GitHub.

Platforms: UNIX/Linux, Windows NT / 2000 / XP Pro / Vista / Office

Tools: Microsoft Project, MS Visual Source Safe, MS Visio, MS Office IDE and Editors Eclipse, SQL ServerRDBMS and MYSQL.

PROFESSIONAL EXPERIENCE:

Confidential, Solon, OH

Salesforce Developer

Environment: SaleForce.com platform, Force.com, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services, Visual Force, SalesForce.com Data Loader, Security Controls, Marketing Cloud,, HTML, XML,CSS, Java Script, Sandbox, Eclipse IDE Plug-in, Dashboards and Data Migration, Github.

Responsibilities:

• Implementation of Salesforce.com Sales Cloud Instance by replacing their current Microsoft Dynamics CRM.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages Wrote functional requirements and non-functional requirements based upon the approved business requirements by following UML processes and standard procedures.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Analyzed and Created Custom Profiles as required for the business needs and implemented Object level, Field level and Record level security.
• Developed Advanced Search Functionality, Custom Objects, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components Created custom report types and generated report using the report types.
• Worked as a liaison between the users and the various teams involved in the application development for the better understanding of the business and IT processes .
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Worked extensively with the QA team for designing and reviewing Test Plan and Test Cases for the User Acceptance testing.
• Hands on experience in creating customer issues in Bugzilla/Jira and tracking them for resolution.
• Experienced in Conga Mail Merge, Conga Composer, Conga Conductor and also in creating Conga Template and QuickMergeLinks
• Hands on experience in triage the defects.
• Tracked all the defects with the QA team and worked on resolving the defects.
• Provided production support by documenting tickets and communicating with customer and vendor.
• Supported tactical and strategic goals of the IT Production Support Team.
• Conducted training sessions of current functionality to newcomers of different tools and applications through demonstrations and training manuals.
• Implemented Pardot B2B Marketing Automation platform for lead generation/nurturing.

Confidential - Jacksonville, FL

Salesforce Developers and analyst

Environment: Saleforce.com platform, Custom Component, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML.

Responsibilities:

• Responsible for the day-to-day system administration including: user management, basic configuration, identifying and troubleshooting issues, and documentation. Collaborate closely with Sales, Marketing, Customer Support and Engineering teams to meet the needs and goals of the business.
• Troubleshoot, resolve, escalate, and track system issues.
• Provision user accounts manage user licenses and permission set assignments.
• Handle inbound user requests and respond to them in a timely manner in our Jira ticketing system.
• Perform customization of objects, fields, record types, page layouts, validation rules, workflows, process builder, email alerts, approval processes, list views, reports and dashboards.
• Support QA efforts during implementations and rollouts of new system features.
• Support installing and managing apps from the AppExchange.
• Assist with data imports, exports, and updates using Data Loader.
• Create and maintain thorough, up-to-date, functional and technical systems documentation.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects.
• Experienced in Conga Mail Merge, Composer.
• Used it to read, extract, and load data from comma separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Experience integrating Pardot into Salesforce for improving web lead information by configuring Pardot.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Involved in daily stand-up meetings, Scrum. This resulted to bring good solution to the business requirement.
• Involved in setting up custom interaction logs for service cloud console.

Confidential - Emeryville, CA

Salesforce Admin

Environment: Saleforce.com platform, Custom Component, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, Reports, Sandbox.

Responsibilities:

• Worked on Salesforce Sales Cloud and Service Cloud.
• Worked with Sales Rep, Executives and Business unit by addressing their related issues on Salesforce queries.
• Integrated with various applications including ERP, Salesforce for Outlook and Map Anything.
• Experienced in leading / project managing specific pieces of work and deliverable.
• Created Salesforce Account for new Users and assign permission set on their profiles
• Created Reports and Dashboards for different Profiles.
• Setup/Install Salesforce for Outlook on user's machine.
• Created multiple objects, opportunity record types, custom and standard fields, formula fields, validation rules and page layout .
• Created email templates and mail merge templates.
• Created profiles, roles, permission set, public groups.
• Created Single Sign-on certificates.
• Check or troubleshoot Salesforce for outlook calendar synch issue.
• Worked with Developer team and IT Team to inform about the Salesforce new release.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards .
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created Record Types on Opportunities and Custom Objects .
• Created Email Templates, Workflow, Tasks, Email Alerts, Field updates and Process Builder.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Created and managed User Roles, Profiles, and Role Hierarchies, Public Groups, Security Controls and Shared Settings.
• Used Data Loader for insert, update, upsert and bulk import or export of data from Salesforce Objects. Used it to read, extract and load data from comma separated value (CSV) files.

Confidential

SalesForce Administrator/ Analyst

Environment: SalesForce.com, Apex, Visual Force, Force.com IDE, Dashboards, Reports, Workflows, Sandbox, Data Loader, JavaScript, CSS, HTML, XML, Eclipse plug-in for Force.com IDE, Demand tool, Java, J2EE, Web services, SQL Developer, SQL, Windows XP.

Responsibilities:

• Led corporate-wide implementation of SalesForce.com (SFDC) customer relationship management. Co-ordinate business process review meetings with multiple teams to establish standardized workflow processes.
• Experienced with Saleforce.com Service Cloud as well as Sales Cloud in developing custom applications.
• Handled day-to-day administration, maintenance and support of SalesForce for 50 users. Created queues, public groups and email templates.
• Designed custom objects, tabs, records within SFDC to support workflow processes.
• Implemented SFDC web-to-lead functionality into the corporate site and established 30 plus auto-assignment rules for routing to the appropriate internal party.
• Analyzed and imported thousands of accounts and contact records, prior to using the SFDC import wizard, to ensure accuracy of data for end users within the application.
• Developed and maintained analytical reports, dashboards for management review.