SUMMARY:

• 7 years of experience in Salesforce.com CRM platform with proficiency as a Salesforce Developer & Administrator. Involved in various stages of SFDC life cycle including Development, Review, Support and Maintenance, and SFA applications based on Apex Language and leveraging Force.com Platform.
• Have Strong exposure to Client/Server, Multi - tier and Enterprise applications using Java, J2EE, Servlets, Spring, Hibernate, Oracle, PL/SQL, JDBC, DB2, EJB, Eclipse, C#, HTML, XML and Web Logic.
• Extensive experience in configuring and developing using Java Persistence API (JPA) for datapersistence mechanism. Fine tuning and improving performance of the application using different types of loading and cashing mechanisms.
• Experience in Administration, Configuration, Customization, Development and support experience on Salesforce.com Platform.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, and Validation Rules.
• Experience in SFDC development using Visualforce Pages, Components, Force.com IDE, SOQL, and SOSL, MVC architecture, DML statements, Apex classes and Triggers
• Experience in creating various Reports (summary reports, matrix reports, pie charts, and dashboards) and Report Folders.
• Experience working across various SFDC implementations covering such as Sales, Customer Service, Marketing and Salesforce validation and configuring Administrative Setup on Salesforce.com platform.
• Proficient in CRM business processes like Campaign management, Lead Management, Case management and support automation.
• Experience using Sales force Web services API like REST and SOAP.
• Working on Lightning - Service Cloud
• Ability to configure Product, Price book, Quotes and Proposal, Approval Process and other key Apttus functionalities.
• Working on Salesforce Lightning configurations, Apex classes, AppExchange deployment.
• Working on Salesforce Field Service Lightning.
• Designed and Implemented Complex Integration Patterns for Client.
• Designed Complete automated Case management on service cloud platform.
• Working on Integration Salesforce with many external systems like Oracle, SDR, Mastero etc.
• Working closely with Salesforce Product Team - to identify the bugs in Service Cloud Platform.
• Developed Complex Lightning Components.
• Working on complete Dispatch Management by integrating Salesforce with DELTA.
• Working on Integration two Salesforce instances of the client.
• Working on Lightning Data Services and Lightning Design Systems.
• Working on Integrating External System with Salesforce using Canvas.
• Working with Client to implement - Salesforce DX.
• Experience in creating Lightning Components and used Salesforce Lightning Design System (SLDS) to convert existing Visual force pages to lightning components.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Experience with analysis, integration, support and administration of Salesforce Platform tools, including Collaborative, Mobile and Cloud options. experience with integrating and administration of Salesforce products.
• The experience of Web-to-lead, Web-to-case, Email-to-case functionality.
• Expertise in developing web-based GUI using HTML, JavaScript, and CSS.
• Experienced in building custom objects, fields, role-based page layouts, workflow alerts and actions, approval process, custom tabs, custom reports, Dashboards in accord with application requirements.
• Excellent Working knowledge on web technologies like JavaScript, HTML5, CSS.
• Experience in understanding business requirement to design the required entities like custom objects and then creating the junction objects, Master Detail Relationship, Lookups, Pick lists.
• Expertise in using Field Level Security, Record Level Security, Object Level Security, and Permission sets.
• Endured in SFDC administrative work like Approval and Tasks, Dashboards, Data Loader, Email Services, Escalation rules, Roles, Profile, Creating Users, Page Layouts, Reports, Validation Rules, Workflow Rules and Sharing Rules Automation for satisfying complex business process automation.
• Experience in migrating and integrating data from legacy systems to Sales force using Apex Data Loader and Work Bench.
• Experience in reviewing Test Plans, Test Scenarios, and Test Cases and performed testing for various applications at Unit testing and Integration Testing.
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug-in environments.
• Extensive experience in gathering Business/Functional user requirements, creating Use Cases as per Agile/Scrum environment.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages /Components, Workflow & Approvals, Process Builder, Validation Rules, Sharing Rules, Dashboards, Custom Objects, Custom Fields, Case Management, Test Classes, Assignment Rules, Apex Web Services, Change Sets and ANT

Force.com Eclipse IDE Plug in: Force.com Data Import Wizard, Salesforce Workbench, Apptus, Force.com Platform (Sandbox and Production), Force.com migration tool, Force.com explorer

Version Control Tools: BitBucket, GitHub and Mercurial

Bug Tracking Tools: Developer tools, JIRA

Build/Automation Tools: ANT, Maven, Jenkins

UI Web Technologies: XML, HTML4/HTML5, XHTML, CSS2/CSS3, JavaScript, JQuery, JSON

Web/App Servers: Apache Tomcat 5.0.25, HTTP Web Server, AWS, SOAP and REST API

Programming Languages: Apex, C, C#, Java

Methodologies: Agile/Scrum, Waterfall

Databases: SQL Server, Oracle, MYSQL

PROFESSIONAL EXPERIENCE:

Salesforce Developer / Administrator

Confidential, Roseland, NJ

Responsibilities:

• Interacting with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Developed the business logic of the application using APEX classes.
• Implemented REST API to retrieve the recent items on the customer portal VF page.
• Performing the UI related activities including Page layout configuration.
• Worked extensively on APEX Triggers, APEX Classes, Apex Test Classes, Visualforce pages to fulfill various business requirements.
• Experience in providing application development and support in Salesforce Platform.
• Making the timely data management using the Data Loader tool and thus making the insert, delete, upsert operation on the data.
• Experience on Salesforce Lightning UI
• Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management (CLM) and Apttus Configure Price Quote (CPQ).
• Worked on translating several Visual Force pages to lightning framework.
• Salesforce Lightning experience on creating reports .
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Key role in gradual transition of company's application from Salesforce Classic to Lightning Experience.
• Continuous integration tools like GITHUB, Jenkins and written scripts and also deployments using Change Sets and Eclipse IDE.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created User Interface screens using HTML, CSS and Angular framework.
• Developed non-functional HTML, CSS page from the mock ups and involved in UI review with UX designers.
• Developed REST-based services/Micro Services utilizing JSON and organized Micro Services around Business Capabilities.
• Designed and developed the Java-based Object Relational Hibernate/JPA persistence framework to persist the business data with database and J2EE based spring framework.
• Responsible for writing the unit test cases using JUnit and Mockito frameworks.
• Worked with tools like Maven, Log4j and Postman.
• Strictly followed Test Driven Development (TDD) wherever possible.
• Managed and analyzed log files to find information and facilitate problem resolution.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in Lightning experience.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, and Marketing Cloud.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages. Implemented pick lists, dependent pick lists, lookups, junction objects, validation and formula fields to the custom objects.
• Developed Apex Triggers, Apex Classes, Controllers & Extensions to support Visualforce pages, Test Classes for Unit testing as per the functional needs in the application.
• Duties included development, integration, and administration of salesforce.com community
• Deployed Configurations and Code between Salesforce Environments through various deployment tools like Force.com IDE, Snapshot, Ant Scripts and Change Sets.
• Involved in Working with Standard Salesforce features like Objects, Workflows, Record Types, Page layouts, Workflow Rules, Case Assignment Rules, and Escalation Rules, Validation rules, Profiles, Roles, Reports, and Dashboards etc.
• Involved in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services Security Controls, AppExchange Package & Custom Application, Sandbox data loading.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets where necessary.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Environment: Saleforce.com Service cloud, Force.com platform, Java, J2EE, Angular, HTML, CSS, Spring, Spring Boot, Hibernate, JPA, Eclipse, GitHub, Tomcat, Spring Web Services, Spring Data JPA, REST, Gradle, JUnit, Lightning Components, Lightning Design System, Lightning App Builder Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows.

Salesforce Developer/Administrator

Confidential - Brecksville, Ohio

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, development, enhancements and testing.
• Designed, developed and deployed Visualforce Pages, Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, field updates and time triggered tasks to implement business logic.
• Implemented pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked on customization of Visualforce to have lightning experience for desktop and mobile applications.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Managed the database for the team's region and performed basic administration.
• Hands on Experience in creating custom Objects, Custom Fields, page Layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used field level security along with page layouts to manage access to certain fields.
• Used Data loader to load the records on to the force.com platform.
• Worked on CRM integration for managing of the customer information and marketing of the products.
• Developed the application using IntelliJ IDEA as the IDE and used standard/plug-in features for editing, debugging, compiling, formatting, build automation, test case template generation, mutator/accessor code generation, EJB template generation.
• Developed and implemented the MVC Architectural Pattern using Spring MVC including JSP, Servlets.
• Experience with analysis, integration, support and administration of Salesforce Platform tools, including Collaborative, Mobile and Cloud options.
• Responsible for implementation of RESTful web services using the spring framework.
• Development UI modules using HTML, CSS, JSP, JavaScript, JQuery and Angular JS.
• Worked with Setup Audit Trail to gather information about client usage and then Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com instance using Data Loader.
• Worked on Product data management for maintaining the standards and quality controls.
• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
• Experience in Unit Testing, for the customizations and developments done during the project.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: SOAP, WSDL & RESTful Web Services. Saleforce.com platform, IntelliJ IDEA, Spring Framework, XML, Apex, Agile Methodology, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Security Controls, Lightning App Builder, Lightning Components, Service Cloud, Lightning for Customizing Reports and Dashboards, Salesforce Lightening Design System(SLDS),Visualforce Controllers, Visualforce pages, Sandbox data loading, CPQ, Workflow rules, Eclipse, Java

Salesforce Developer/Administrator

Confidential - Irving, Tx

Responsibilities:

• Implemented Agile methodologies, actively involved in Administration, development and testing.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Developed various Custom Objects, Tabs, and Entity-Relationship data model and validation rules.
• Participated in transition of company's application from Salesforce Classic to Lightning Experience.
• Working on Salesforce Lightning configurations, Apex classes, AppExchange deployment.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Worked as an admin for Creating Users, Profiles, setting up organization role hierarchy and public groups.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Prepared reports and dashboards and analytical snapshots for executive levels as well as manager levels.
• Development of SOAP and REST based web services used for custom development.
• Collaborated with the QA team in reviewing and validating test plans and test cases and ensure that the application meets user requirements.
• Used Change Sets, ANT for deployment.

Environment: Saleforce.com platform, Apex, Agile Methodology, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Security Controls, Visualforce Controllers, Visualforce pages, Sandbox data loading, SQL, CPQ, Workflow rules, Eclipse, Java, SOAP, WSDL & RESTful Web Services

Salesforce Developer/Administrator

Confidential

Responsibilities:

• Worked on standard salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Dashboards and Reports.
• Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Analyzed all the customizations and developments and tried to suggest possible ways for the new enhancements that we get from the Sales people.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application.
• Extracted the data from Salesforce.com application into the external databases (Oracle 11g) for generating large data reports.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, Sandbox, Eclipse IDE Plug-in.