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Salesforce Developer/admin Resume

CO

SUMMARY:

  • 5+ years of experience in IT industry and 4+ years' involvement in the Salesforce as Salesforce Developer, Administrator, Analyst, and Classic to lightning migration
  • Good knowledge on all phases of software development life cycle including functional analysis, development of technical requirements, prototyping, coding, testing, deployment and support.
  • Experience working in Agile/Scrum development methodology, involved in Requirement gathering, Analysis, Design, Development, Configuration, Customization, Administration, and application Support on Salesforce.com and Force.com Platform across various industry verticals.
  • Worked on Customization, Configuration, and Security Controls, creating profiles, roles, users, record layouts and email services.
  • Strong experience with Salesforce.com CRM full implementation, migration of Sales, Marketing, Service clouds, Communities and Force.com platform.
  • Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
  • Experienced in data transformation and integration using SOAP API, REST API, and Apex Data Loader.
  • Good experience in roll - out of Lightening Experience to users and developed visual force pages with lighting design system styles to support Lightning experience.
  • Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
  • Developed Lightning components using salesforce Lightning framework and experience with Components, Controllers and Handlers.
  • Experienced in implementing Triggers, Visual Force pages, Apex class, Web Service, JavaScript, XML, HTML, DHTML, Visio, Share point, Pivot Table and S-control to achieve complex business functionalities.
  • Hands-on lightning application development experience using SLDS and used custom CSS, Images, Icons in the Visual force pages, Components to have lightning experience.
  • Maintained a holistic view of all business processes and users in the system and identify cross-functional impacts regarding configuration, process, workflows, and reporting.
  • Highly skilled in the reporting function within Salesforce with the ability to create and troubleshoot complex reports and dashboards.
  • Administered Salesforce CRM applications for Sales, Marketing and Support Departments
  • Experience as the technical developer on projects focused on Salesforce - Sales Cloud, Service Cloud, Marketing Cloud and the Force.com platform and which Used REST and SOAP web services.
  • Extensive Knowledge on Salesforce Relationships like Many to Many, Look up and Master-Detail Relationships
  • Expertise in APEX, Visualforce, SOQL, SOSL and API.
  • Experience in building Visual Force Pages, Visual Force Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards, Tabs.
  • Experience working in teams in Agile Environment involving in Daily Scrum methodology and planning sessions.
  • Experienced in implementing Triggers, Visual Force pages, Apex class, Web Service, JavaScript, XML, HTML, DHTML, Visio, Share point, Pivot Table and S-control to achieve complex business functionalities.
  • Designed and developed the Page layouts, Workflow rules, Tasks, Formula fields, Field Updates, Record Types, Report Types, E-Mails and alerts to track customer related tasks and activities.
  • Developed various Tabs, Components and Visual Force Pages and Controllers.
  • Good business knowledge of Sales Force.com in the areas of Sales, Service Cloud.
  • Extensive experience of using declarative features like validation rules, Assignment rules, Auto-Response rules, Escalation Rules for satisfying complex business process automations.
  • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
  • Experience in Deployment, deployments from one environment to different environments.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Trigger, Apex Triggers, SOQL, SOSL Apex Scheduler, Lightning Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component & Controllers) and S-Control

Custom Integration:: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in

Programming Languages: JAVA, C, C++, VB, APEX and UML Java/J2EE/Web Technologies: J2EE, JSP, JDBC, RMI, Applet, Java Script, XML, XSLT, DTD, XML Schema, HTML, DHTML, JQuery, Shell Scripts and Web service

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in

PROFESSIONAL EXPERIENCE:

Confidential, CO

Salesforce Developer/Admin

Responsibilities:

  • Experience in developing User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, custom links, related lists, and other components on record pages.
  • Worked on Salesforce Customization, Configuration, and Security Controls, creating profiles, roles, users, record layouts and email services.
  • Experience in creating Dashboards, Reports, Custom Controllers, Visual Force pages, Tabs and analysing the data in Sales force.
  • Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
  • Actively involved in deployment process during weekly releases and deploying through Change sets into Production
  • Responsible for building an application based on business rules on the Saleforce.com platform with customized VF pages, Controllers and Apex triggers.
  • Helped to automate some business processes by creating workflows (email notification/fields/updates/tasks) and Process Builder.
  • Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Change set migration code and configuration from the Dev sandbox to Production.
  • Experience in validating the data using Validation Rules and Creating Debug logs for users.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Developed and worked on different Salesforce.com environments such as Sandbox and Production environments.
  • The sandbox for testing and migrated the code to the deployment instance after testing
  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Created custom relationships on the objects using Lookup, Master-Detail relationships and created junction objects to establish many-to-many relationships.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Designed, developed and deployed Apex Triggers, Apex Classes, Visualforce Pages, Controller, Extension Classes, Test Classes for Unit testing and for various functional needs in the application.
  • Designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation per application requirements.
  • Followed Agile Methodology and worked in Sprint concept to complete development of projects.

Environment: Saleforce.com platform, Apex Language, Visual Force (Apex classes and Apex Triggers), Salesforce.com Data Loader, Reports, Dashboards, and Controllers, Custom Objects, Custom Tabs, Web Services Sandbox, Eclipse IDE Plug-in, Email Service, Force.com Explorer

Confidential, TX

Salesforce Developer/Admin

Responsibilities:

  • Involved in identifying, planning and implementing new Salesforce.com features and functions (workflow, force.com objects, reports, apex code) in response to business needs.
  • Involved in creation of custom fields, field dependencies, tabs, applications, home page components.
  • Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
  • Created many Lightning Components and server-side controllers to meet the business requirements
  • Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
  • Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
  • Created Lightning Component Tabs and Visualforce Tabs.
  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Used Lightning process builder for visualizing and creating automated business processes.
  • Integrated Apptus CLM applications and automating processes on Salesforce platform.
  • Managed Contract and Order Management process which includes product and service configuration, quote creation, pricing structure, billing statement.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Created and used Email templates in HTML and Visual force and controlled the content in these templates using Components and controller class.
  • Configured Identity Confirmation and Login Restrictions.
  • Designed, implemented and developed the custom objects, page layouts, custom tabs and components to suit to the needs of the application.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database object.
  • Created custom Dashboards for home page and gave accessibility to dashboards for authorized users.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Customized page layouts for Standard object as well as Custom object depending upon user profiles and created permission sets where necessary
  • Involved in Working with Standard Sales force features like Objects, Workflows, Record Types, Page layouts, Workflow Rules, Case Assignment Rules, and Escalation rules, Validation rules, Profiles, Roles, Reports and Dashboards etc.
  • Created Object-Specific Quick Action and Global Quick Action
  • Created and maintained user roles, security, and profiles.
  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Migrated from Classic to Lightning Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
  • Possess knowledge on development tools like Force.com IDE, Force.com Explorer and Data Loader.

Environment: Saleforce.com platform, Apex Language, Visual Force (Apex classes and Apex Triggers), Salesforce.com Data Loader, Reports, Dashboards, Lightning Components and Controllers, Custom Objects, Custom Tabs, Web Services Sandbox, Eclipse IDE Plug-in, Email Service, Force.com Explorer.

Confidential - Sarasota, FL

Salesforce Developer/ Admin

Responsibilities:

  • Implemented the requirements on Salesforce.com Lightning platform and Force.com IDE Plug-in using Eclipse.
  • Used SOQL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Involved in resolving issues found during Unit Testing, QA Testing & User Acceptance Testing (UAT)
  • Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Experienced in migrating the standard and custom objects in standard experience to lightning experience.
  • Created Wave datasets from using internal Salesforce data and external data sources. Worked on Data Loader for Mass import and export of data to/from Salesforce
  • Working with various Salesforce.com objects like Accounts, Contacts, Opportunities and Custom Objects.
  • Provided training to internal business users to effectively use the application and development their own custom reports
  • Created Junction objects to provide many to many relationships between objects
  • Creating and used Email templates in HTML and Visualforce
  • Analyzed and documented requirement in Microsoft Excel and generated reports
  • Involved in all phases of the Software development life cycle (SDLC) using Agile Methodology
  • Developed and configured various Reports and Report Folders for different user profiles Based on the need in the organization
  • Creating Page layouts, Search layouts to Organize Fields, Custom links, related lists and other components on edit pages.
  • Created Sets for new deployments, Experience in Data management like Data Cleansing, Data Loading, Data de-duping using various tools.
  • Configured different page layouts and customized field level security of fields for different objects, created page layouts, search layouts to organize fields, custom links, custom buttons, and related lists.
  • Created reports and dashboards for different objects based on the user requirements.
  • Performed the activities like insert, update and delete and export using apex data loader.
  • Customized Reports and Dashboards to give access to reliable, real-time recruiting application.
  • Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Experience Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services.

Confidential

Salesforce Administrator

Responsibilities:

  • Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign and Reports.
  • Worked as enhancement team member and performed the role of salesforce.com Sr. Administrator as well in the organization.
  • Interacting with Business users for analysis, requirements gathering and in development
  • Created various Custom objects, Tabs, Workflows, Reports, validation rules for the application.
  • Created Email templates in Text, HTML and Visualforce necessary for the application.
  • Analyzed and Created Custom Profiles as required for the business needs and implemented Object level, Field level and Record level security.
  • Defined various Validation rules to validate the data in the application.
  • Customized Page Layouts for Salesforce.com Standard and Custom objects.
  • Created custom report types and generated report using the report types.
  • Good experience in Salesforce.com Configuration of roles, profiles, user accounts, implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Experience in working with Development team for solving the gaps in Business requirements.
  • Classes, controllers and visual force pages, acquired new licenses and assigned toll free numbers.
  • Used Data loader for all data adding, updating, and deleting, exporting data.
  • Documented Sales force fundamentals and reporting for easy understanding and navigation for business users
  • Developed Approval process for the application by implementing custom formulas in different stages of approval.
  • Maintained processes of .csv import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Created various Reports (summary reports, matrix reports, pie charts, and graphics) and Report Folders to assist Service managers to better utilize Salesforce and configured various Reports and for different user profiles based on the need in the organization.
  • Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them.

Confidential

Salesforce Administrator

Responsibilities:

  • Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, record types, sharing rules, permission sets, validation rules, custom objects, pick lists and page layout customization to support vital business functions.
  • Analyzed current business processes and collaborated with Sales Leadership to conceptualize and implement new processes and workflows.
  • Successfully developed project plan, schedule and deadlines while driving decision-making for complete system overhaul of all current processes to create greater system efficiency and drive user adoption
  • Created new custom objects, assigned fields, custom tabs, components, Profile, Security Controls and Communication Templates of the organization as per the organization requirements
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
  • Developed field & page layout customization for the standard objects like Account, contact, Leads.
  • Imported accounts and contacts data through Import Wizard.
  • Worked on data migration from databases to SFDC using Data Loader.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.

Environment: Force.com Platform, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, Service Cloud, Sales Cloud, SalesForce.com Sandbox, Email Services, Security Controls, Sandbox data loading, HTML, Java Script, CSS, SRS, WSDL, SOAP.

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