PROFESSIONAL SUMMARY:

• Around 8+ years of experience as an IT professional, with over 5 years of experience in Salesforce.Com CRM platform using Apex,and Visual Force as a Developer/Administrator and around 3+ years’ experience as a salesforce Support and coordinate the consulting/implementation of Salesforce for esteemed clients.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality managementsystems and project life cycle processes. Highly skilled in Salesforce.com (SFDC) developmentand implementations.
• Have extensive experience in implementation of Custom Objects, Custom Tabs, WorkflowRules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules.
• Strong implementation experience in managing data security using OWD, sharing rules, apex managed sharing rules.
• Have knowledge in implementing various advanced fields like Pick lists, Custom FormulaFields, Many to Many Relationships, Lookups, Master - Details, FieldDependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates andEmail generation according to application requirements.
• Proficient in creating triggers, Apex classes, Visual force Pages, App Exchange Package andCustom Application, Sandbox data loading and Web services API for implementing webservices and used REST, SOAP, and Informatica on Cloud in the application for access to data from different users.
• Experience in wide range of languages and technologies such as Apex, Visual force, Java,HTML, CSS, Bootstrap, AJAX, and JavaScript.
• Experience with IDE tools and Editors: Eclipse, Force.com Eclipse IDE Plug-in.
• Experience in Data migration using Import Wizard, Data loader.IO and Apex Data Loader.
• Ability to write complex SOQL, SOSL queries across multiple objects in SFDC database andproficient in RDBMS.
• Maintained local and remote code repositories with the help of Force.com IDE, Bitbucket, GitHub.
• Developed lightning UI and lightning apps as per the project requirements. Also created variousReports, Dashboards in lightning environment.
• Ability in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, andValidation Rules.
• Sound experience with Object Oriented Programming concepts and developed web technologies using JSP, Servlets.
• Experience in Object Oriented Analysis and Design (OOAD) and understanding of the Force.com architecture.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
• Strong Knowledge in AppExchange Applications for integrating with third party applications.
• Developed and worked on different Salesforce.com environments such as production and sandbox by employing the Force.com Migration tools like ANT, Change sets, and Eclipse.
• Provided ongoing salesforce.com maintenance and administration services including periodicdata cleansing, custom objects, workflows.
• Good understanding of Agile and Scrum methodologies.
• Excellent work ethics, self-motivated, quick learner and team oriented. Continually providedvalue added services to the clients through thoughtful experience and excellent communicationskills.

TECHNICAL SKILLS:

Salesforce Technologies: Apex, VF page and Lightning.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Connect for Outlook, Force.com Platform (Sandbox and Production), Force.com Migration Tool

Custom Integration: REST, SOAP, Informatica On Cloud.

Development Technologies: XML,HTML,CSS, Java, JavaScript, AJAX, jQuery,WSDL, JSON, Bootstrap, VB Script.

Database Servers: Oracle8i/9i/10g, MSSQLServerPL/SQL, RDBMS, MS Access, MySQL.

Operating Systems: MS Windows, MAC, Unix, Linux.

PROFESSIONAL EXPERIENCE:

Confidential, Manchester, NH

Salesforce Developer

Responsibilities:

• Working with Apex classes, Visual Force pages, various APIs and JSON.
• Worked with Test Teams to develop Test Plan and provide feedback on Test Scripts.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Created user Roles and Profiles, security controls and shared settings.
• Developed Custom Objects, Custom reports.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, and Reports.
• Implemented field level security.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Expert in preparing functional and technical design documents.
• Mastered implementations of multiple uses of Apex, SOQL queries, SOSL, custom object design & management, and the creation of Visual Force Pages.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors Limits.
• Developed Visualforce pages and UI components as per client needs with the help of JavaScript, Angular Js, CSS, Bootstrap, etc.
• Implemented Salesforce.com Web Services Client using Sales Force Web Services API, REST,SOAP, Java, JSON and partner WSDL.
• Utilized Salesforce’s WSDL to integrate Salesforce with applications and developed S-Controls inJavaScript.
• Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning design system, Lightning App Builder and Lightning Component features.
• Proficient in DataMigration from Traditional Applications to Salesforce.com using Data Loader Utility.Participated in all stages of Software Development Life Cycle (SDFC) i.e., System Analysis, Design, Development and Testing.
• Used Git, GitHub for version control and managing code repositories and performed Data Migration with the help of ANT migration Tools.
• Used Community cloud to build deeper relationship with customers to provide better service and assist them through online.
• Developed Custom Visualforce page for communities.
• Installed Instant Service Chat and Email from the AppExchange to let agents click to create cases from chat and email.
• Solutions-oriented professional with proven success designing, implementing and integrating cost-effective, high-performance solutions to meet challenging business needs.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Experienced in importing and exporting data in Salesforce.com.
• Knowledge of Salesforce release and change management process.
• Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.

Environment: Saleforce.com platform, Triggers, SOQL, Eclipse IDE, Change set, Validation rules, Workflow, Reports, Custom Objects, Custom Tabs, Lightning components, UI, Web services, HTML, CSS, Visual Force pages, Trigger, Page Layouts and Data Loader, Angular JS and JavaScript, GitHub.

Confidential, Arkansas

Salesforce Dev/ Admin

Responsibilities:

• Performed in-depth in Salesforce.com Application Setupactivities and customized theapplications.
• Designed, Implemented and deployed the Custom objects, Page layouts, Customtabs, Components to suit to the needs of the application.
• Implemented picklist, dependent picklist, Lookup and Master detail relationship.
• Developed and implemented Reports and Dashboards.
• Created Sharing rules and Role Hierarchies to open data restricted via OWD settings.
• Created Workflow rules and Approvals. Auto response rules, Evaluation Criteria and Escalation rules.
• Used Organization Security, network Security and Session Security implemented Platform Security.
• Used Email Services to create Leads, Contacts, and Accounts from inbound messages IBM and performed customization using Apex and Visualforce.
• Designed Apex Classes, Controller Classes and Apex Test Classes for various functional needs in the application.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Built Lightning Component Tab for Salesforce Navigation and Custom Applications in Lightning Experience.
• Proficient in Sales cloud, Service cloud modules, Salesforce lightning UI and Chatter.
• Good knowledge on Community Cloud module.
• Developed attractive visual force pages and UI components with the help of JavaScript, AngularJs,CSS, HTML, Bootstrap, JSON, AJAX, jQueryetc.
• Generated stubs in salesforce from the WSDL of external application.
• Used Data Loader to update data.
• Salesforce Configuration and Design of Service Cloud, Sales Cloud and Force.com solutions, with an emphasis on Service Cloud solutions.
• Used the sandbox for testing and migrating the code.
• Developing scripts for build, deployment, maintenance and related tasks using Jenkins.
• Involved in phases of testing for example Integration testing, Smoke testing Performance testing and Load testing.
• Interacted with various team members and implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Participated in all stages of Software Development Life Cycle (SDFC).
• Implemented the salesforce.com applications using Agile Scrum Methodology.
• Expertise in creating Visual Force pages and other custom components for Salesforce.
• Performed the role of SalesforceDeveloper/ Admin within the Organization.

Environment: Saleforce.com platform, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Approval process, Apex Triggers,Visualforce, Sandbox Data Loader, Angular JS, CSS, HTML, JSON, AJAX, jQuery, UI, Force.Com IDE.

Confidential

Salesforce Dev/ Admin

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com.
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign and Reports.
• Created various Custom objects, Tabs, Workflows, Reports, Apex triggers and validation rules for the application.
• Experience in building reports and dashboards, customizing them as per user requirements
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Created email templates and inbound messages using Visual force for the clients and customers.
• Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and Visual Force, which support most critical processes and workflows.
• Restricted users on from data (Sharing Settings, Permissions sets, Profiles).
• Experience in SFDC Development implementing the APEX classes, Triggers, S-Controls, Components, Reports, Visual Force, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-ins.
• Worked on Unit testing for the customizations and developments done during the project.

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Security Controls,Apex Trigger and Eclipse IDE Plug-in.

Confidential

Jr. Salesforce Admin/ Dev

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Developed, configured and supported the prototype application for its demo /UAT for various lineof business, prepared deck for UATand gathered feedback and followed up withfurther updates on the prototype and related documents.
• Created prototype using html and CSS.
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign and Reports.
• Created various Custom objects, Tabs, Workflows, Reports, Apex triggers and validation rules for theapplication.
• Created Email templates in Text, HTML and Visual Force necessary for the application.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in theapplication.
• Used Data loader for all data adding, updating, and deleting, exporting data.
• Used Eclipse IDE for building scripts and deployment.
• Documented Sales force fundamentals and reporting for easy understanding and navigation forbusiness users.
• Used Object Oriented Languages like C++, Java, J2EE, JSP, Servlets and other Java technologies.
• Used web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component and Controllers), Pages, Data Loader, HTML, Java Script, Workflow and Approvals, Reports, CustomObjects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.