Data Analyst/ DBA Resume Chicago, IL - Hire IT People

TECHNICAL SKILLS:

Word, Excel, PowerPoint, Access
Teradata Business Objects, QuickBooks AS400
Windows XP, Windows 7, Office 2007/2010, Siebel
Salesforce, Avaya Phone System, Kronos, Connect Plus

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Data Analyst/ DBA

Responsibilities:

Created customized financial reports for large scale customers
Maintained client databases for shortfalls and performance tracking
Mass data imports into database systems
Created matrices of monthly employee productivity and distributed the report to Senior Management
Provided ad hoc report preparation assistance
Identified and corrected Telco tariff and contract billing inaccuracies
Provided direction as well as advice on corporate customer contractual agreements
Trained new employees on system usage and work process and audited their reports
Read, interpreted and provided an outline of contractual agreement and possible inconsistencies
Managed inbound Outlook account for Contract Revenue Compliance unit
Reviewed, interpreted and relayed unclear contractual clauses as relating to customer liabilities
Reviewed accounts for valid or expired contracts and corrected the rates accordingly
Tracked, compiled and proactively submitted performance reports to external departments
Used object oriented software to modify, run, compose and prepare detailed reports that are used to validate and confirm customers’ contractual agreements
Process and apply billing of validated customer shortfalls
Managed the monthly web based Usage report of itemizing 12,000+ customer attainment accounts
Utilized ECATS, multiple databases and Excel Pivots to complete weekly as well as monthly production as well as financial reports
Provided assistance to the team to balance workload, when necessary.
Drafted procedural documents and SOPs and made updates when processes changed
Modified, deleted and created new records to database systems

Confidential, Justice, IL

Office Assistant

Responsibilities:

Assisted clients with loss reports (auto and/or home);
Implemented policy changes and with all other insurance based needs
Identified past due accounts and pursued collection actions
End of day bank reconciliation/deposits of payments in Office Manager’s absence
Provided insurance quotes to existing and potential customers for various products offered by company

Confidential, Skokie, IL

Office Manager

Responsibilities:

Monitored large projects for cost control/budget targets
Compiled, computed and tracked commission payments for California based salesmen
Purchased, tracked and maintained inventory via Timberline software program
Tracked and recorded payments and investigated billing shortages
Billed customer if deemed appropriate after researching data
Utilized database system to create, update and maintain files
Remotely managed offices located in California

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Data Analyst/ Dba Resume

Chicago, IL

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