SUMMARY:

• 7 years of experience of IT that includes 5+ years of experience in Salesforce.com CRM Platform development, highly skilled in Salesforce.com(SFDC) development and implementation.
• Created new user accounts and configured Salesforce.com to fit security needs at the user and organization levels.
• Customized and personalized Salesforce.com to fit environment’s specific needs.
• Designed junction objects and implemented various advanced fields like Picklist, Controller/dependent picklist Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Extensive knowledge in Discovery Phase, Scoping Phase, Analysis and Implementation Phase.
• Salesforce.com and SQL Server Integration with the DBAmp.
• Developed Visualforcepages, Visualflow and Custom Objects using Apex Programming on Force.com Platform.
• Developing salesforce Lightning applications using Lightning Components, Controllers and Events.
• Extensive experience in designing and developing Apex Classes, Controller Classes, extensions and Apex Triggers, Batch Apex, SOAP Web Service, Partner and Enterprise WSDL, Visual Force (page, component, controllers) for various functional needs in the application.
• Experience in Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environments.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience in creating the Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Excellent work experience in designing of custom objects, custom fields,role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
• Strong experience in SQL, PL/SQL programming and Query optimization.
• Experienced in scripting languages like HTML5, XML and Java Script.
• Experience with Adobe Flash, Service Cloud, Sales Cloud and Chatter Creation and Installation of DocApp using Application Builder and DocApp Installer.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical and presentation skills.
• Experience with leads management, order management and inventory management to purchasing and manufacturing with glovia OM
• Excellent communication and interpersonal skills, excellent team player, managed onsite/offshore - team for most of the projects, Organizational skills.
• Good understanding of technical trends, architectures, self-learner and motivated to stay on top of latest technology, new software and products.

TECHNICAL SKILLS:

Salesforce Experience: Salesforce Classic, Salesforce Lightning

CRM Tools: Salesforce.com, Sales Cloud, Service Cloud, Marketing Cloud, Chatter, Communities, Service Console.

Salesforce Technologies: Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Apex Custom Controllers and Extension, Salesforce.com customizations like Workflow Approvals, Dashboards, Custom Objects, Record Type, Role Hierarchy, Validation, Quotes, Formulae, Page layouts.

Salesforce API Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production), Blue Eclipse, snap shot, import wizard

Languages: SQL, PL/SQL,SOQL,SOSL, Java/J2ee, Servlets, JSP, Apex, java script

Databases: Oracle 9i, Oracle 10g, DB2

Versioning Tools: Visual Source Safe, Borland Star Team, Samson, IBM Rational Software Architect

Operating Systems: Windows 98/Windows 2000/Windows XP, Windows 7, LINUX

Content Management Platform: Documentum

Web / Application Servers: Tomcat 5.5.x, Tomcat 6.0.x, Web Logic 10,websphere 6.0/7.0

Frame Work: Presentation Services Framework(customized struts)

Automated testing tools: Provar, AutoRabit, AssureClick, Selenium, QTP

Other tools: Smart bear(code review tool), SOAP UI tool (Webservice testing tool)

PROFESSIONAL EXPERIENCE:

Confidential, Quincy, MA

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Hands on experience in Salesforce.com Integration, Developing and Deploying custom integration solutions
• Designed Salesforce app for moving a database from FILEMAKER, which was being decommissioned.
• Worked with business owners to understand their requirements for Salesforce Marketing Cloud application.
• Designed interfaces using Visualforce page and their supportive Controller Classes. Automated the functionality by writing Triggers and Apex Classes
• Experience in working with Force.com Sites for publishing online survey forms.
• Experience with Salesforce Communities, to replace the online survey forms created with force.com sites.
• Reengineered APEX code already in production to optimize trigger based transactions for performance and speed as well as to work seamlessly with governor limits.
• Experience in Working with Lightning Experience . Performed optimizations in Salesforce Classic for launching the Lightning Experience.
• Integrated MDM data into salesforce with DB Amp.
• Mapped SalesForce objects to business requirements, mapped external system fields and integrate it to salesforce.com for all Marketing and Sales scenarios.
• Conducted Unit testing and performance testing of SFDC API/Web Service.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse.
• Used SOQL and SOSL with Salesforce Workbench for querying the objects. Created many Email Templates and Mail Merge Templates.
• Created custom Report types and Dashboards so that users can generate reports and visualize data on dashboards.
• Created online survey forms with visualforce pages, enhancing them with HTML5 and CSS3.
• High-profile project management in support of new Revenue cycle accounts.
• Salesforce.com project manager for design, implementation, documentation and training.
• Created and Customized Apps, Custom Tabs, Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, lookup relationships, master-detail relationships.
• Managed and motivated project teams, plan work assignments and schedules and ensure deliverables are completed on time and within budget.
• Managed ongoing support Salesforce request and administrative needs of users.
• Involved in customizations for Glovia order Management POC for Salesforce .
• Worked with business analysts and sales team to gather requirements for Glovia OM implementation.
• Used Agile Methodologies for implementation . Experience with Jira and Confluence.
• Strong organizational and project management skills, able to plan, prioritize and meet deadlines
• Strong Communication skills. Always willing to learn new skills to improve efficiency and increase knowledge base.

Environment: Salesforce.com, Force.com, Apex, Data Loader, SOQL, SOSL, Communities, CRM, Import Wizard, Eclipse IDE, Controllers, Visualforce Pages, JQuery, XML and Triggers, Marketing cloud, Glovia OM, DB Amp, Lightning Experience.

Confidential, Catonsville, MD

Salesforce Developer

Responsibilities:

• Performed a detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Gathering and documenting requirements and conducting Gap analysis for data migration for all objects including knowledge base.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented Approval process and work flow rules to automate existing business processes.
• Created journeys and implemented marketing campaigns using marketing cloud tools like Journey Builder, Email Studio and Automation Studio.
• Trained vendors to use Content builder to build and maintain marketing content.
• Migrated data from existing systems to standard and custom objects.
• Implemented Partner Portal to manage channel sales.
• Implemented case management automation (on Case Object) to track and solve customer’s issues.
• Experience in Lightning app builder (salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
• Created a comprehensive Auto Case management system and Assignment rules for assigning the specific case to the specific user or role.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application
• Created sharing rules for providing cross functional teams of the organization access to records which they do not own.
• Worked with Field Service Lightning App to generate work orders on Maintenance Plans with Apex.
• Implemented Data Loader to load data from Marketing Cloud to Service Cloud.
• Worked on making Ape Callouts to REST API services for creating service reports with Field Service Lightning app.
• Performed Schedule management and job tracking activities with apex codes on Field Service Lightning app .
• Implemented and followed Project Management Office standard methodologies (SDLC), processes and tools (Microsoft Project and Visio), developed and maintained project documentation, work plans and project deliverables
• Experience in using Lightning components and Lightning Builder for Salesforce1.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Developed Lightning Component Framework and built Lightning component using aura framework.
• Developed Triggers, VF Pages, and Controller classes.
• Created the Web Service Client class, Wrapper classes for integration.
• Performed mass insert, update, upsert, delete using Data loader.
• Maintained an e-mail to Case system with auto-notifications sent to users when a case is created for their departments.
• Created Custom fields, field dependencies and custom formula fields for auto calculations.
• Created custom Reports (Matrix and summary reports) and built dashboards for organization wide presentations
• Experienced with using HTML5 and CSS3 to create visualforce pages for Salesforce lightning and mobile apps.
• Service Cloud enhancements - Portal entitlement wizard changes (discovery & design).
• Integration of Salesforce.com with external applications by using Web Services API, Metadata API, WSDL, SOAP.
• Interacted with the Salesforce.com premium tech support team on a regular basis
• Managed the overall smooth flow of Salesforce automation process
• Conducted Business Process Review sessions to analyze the existing and to-be implemented business processes for Clients.
• Maintained documentation of all requirements, deliverables and business processes implemented in Salesforce.com.
• Build out Marketing Journeys in Journey Builder and Email& SMS campaigns
• Used Agile/Scrum practices, and Project Controls in support of customizations, migrations, integrations
• Tracked and Reported total hours and expense on a weekly basis.
• Experience developing Needs Assessment, Project Business Case, User Stories, Business Requirements documentation, Project Communications Plan, Project Schedule, Risk/Issues Log
• Created process trackers and roadmaps for each project
• In charge of getting sign off on all project deliverables before the final project closure.
• Gathered Requirements and configured the application to meet user requirements.
• Implemented Case management and Solutions management modules.
• Customized SF for existing users and involved in data clean up and migration.
• Provided end user training.

Environment: Sales Cloud, Service Cloud, Data loader and Data management, Workflow rules and Approval processes, Custom objects, Reports and Dashboards, Partner Portal, Marketing Cloud, Custom Profiles, Page Layouts, Security Settings, Data Sharing Rules

Confidential

Salesforce Developer

Responsibilities:

• Interacted with Business users for requirements gathering, analysis and development.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Worked collaboratively with the Medical/Regulatory/Compliance IT Team to support Veeva Vault applications
• Agile Development Methodology was followed for the implementation
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed workflows and approval processes for opportunities and products/ assets management and also Integrated SFDC with external back office systems
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Installed the Call Center Applications and allowed the end users to maintain a track history of customer’s complaints.
• Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Worked on Assigning created Roles Hierarchy, Profiles and Security setup within the organization
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Experienced in creating the Work Flow Rules in the Approval Process.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements
• Installed the Call Center Applications and Allowed the end users to maintain a track history of customers complaints.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Implemented Field Level security for sensitive data holder fields.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Implemented Data Loader for loading the data.
• REST API Integrations to different internal systems for seamless data flow to marketing cloud.
• Performed data cleanup and/or Data migration to/from salesforce.com
• Developed business documents for Salesforce.com Custom objects.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Provided the training to Business user’s about the system.
• Experienced in creation of Queues and Assignment Rules.
• Measure and report performance of all digital marketing campaigns, and assess against goals.
• Managed the supply chain for better operation of the sales process using the Glovia OM ERP.
• Good experience with deploying the Glovia OM manufacturing ERP, both strategically, to meet enterprise wide needs and tactically, for simple and cost effective management.
• Provided integration techniques and create detailed specs for integrating data between other enterprise systems.
• Implemented groups in salesforce.com for the sales and support user groups based on the user requirements.

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, SOAP, Eclipse IDE, WSDL, Glovia OM, Windows.

Confidential, Bellevue, WA

Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunity, Opportunity line item, Price book, Cases, Report, Dashboard.
• Created Custom objects, Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic, Created email templates, approval processes, page layouts and defined approval actions on them to automate the processes.
• Created test scenarios on Sandbox environment, and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Implemented AppExchange for Advt.management and for attachment and storage use.
• Created new user accounts and configured Salesforce.com to fit security needs at the user at organization levels.
• Worked on integration with outlook and Salesforce for setting up a meeting from Salesforce.
• Extracted the salesforce CRM information into BI Data Warehouse using Force.com API/Informatica on Demand to provide integration with oracle financial information to perform advanced reporting and analysis.
• Involved in developing web Page Applications using Angularjs with other development teams.
• Developed SOQL and SOSL queries to get data from different related objects.
• Used field level security, profiles and audit trail setup to ensure that protected data is only with authorized users.
• Customized Service Request Email Workflow to include Service Request Priority.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements.
• Involved with business users during User Acceptance Testing and Training.
• Worked on all integration and unit testing and code coverage.
• Used data loader and scheduling tools to automate bulk data loading.
• Created custom reports, dashboards for senior management.

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, SOAP, Eclipse IDE, WSDL, Windows.

Confidential, Boston, MA

Java Developer

Responsibilities:

• Actively participated in Object Oriented Analysis Design sessions of the Project, which is based on MVC 2 Architecture using Spring Framework.
• Followed the Agile Scrum software development methodology.
• Responsible for implementing the business requirements using Spring MVC 2 Framework
• Worked on developing client side Web Services components using jax-ws and jaxb technologies.
• Developed Struts action classes, forms and Jsp pages with struts tags, validation, struts-tiles and modifying Struts-Config files and implemented file upload functionality for large amount of data.
• Requirement, Design Development using RAD, J2SE, Hibernate, Spring, Struts, EJB, JSPs, Java Script, HTML, XML, XSLT, CSS, Web Services and Deployed on Websphere Application Server running on Solaris.
• Designed implemented Exception handling for the application using spring framework.
• Developed feedback forms using JavaScript.
• Used EJB as Middle layer to connect JSF and Hibernate.
• Represented user data to business users using HTML, CSS.
• Developed web applications using Spring MVC, JQuery, HTML5, Bootstrap.
• Involved in integrating Spring with Hibernate and delegated the persistence operations using Hibernate Template.
• Worked extensively on Soap UI for mocking the back-end web service calls.
• Implemented Junit test cases for all the modules developed to ensure complete code coverage.
• Used JSP, JavaScript, JQuery, AJAX, CSS3, and HTML5 as data and presentation layer technology.
• Developed JSP and HTML pages using CSS as part of the presentation layer.
• Designed and developed the front end using HTML, CSS, JavaScript with JSF Ajax and tag libraries.
• Created applications, connection pools, deployment of JSPs, Servlets, and EJBs in WebSphere.
• Used ApacheJ-Meter extensively for testing the application and performing load tests on the application.
• Designed new services using various J2EE design patterns like DAO, Singleton, Value Object and Service Locator.

Environment: Java 1.7, Java EE, jax-ws, jaxb, Spring MVC, Jsp, RAD, J2SE, Hibernate, Spring, Struts, EJB, JSPs, Java Script, HTML, XML, XSLT, CSS, Solaris, Bootstrap, AJAX, DAO, Singleton, Value Object, Service Locator.