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Salesforce Developer Resume

St Louis, MO

SUMMARY:

  • 8+ Years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects using Salesforce.com CRM and Java/J2EE technologies and followed Agile (SCRUM) & Waterfall Methodologies.
  • Experience in integrating Pardot into Salesforce for improving web lead information by configuring Pardot.
  • Web technologies like HTML5, XML, CSS, JSP, JavaScript, jQuery, AJAX, AngularJS, Lightning Components, WSDL, REST API, SOAP API, BULK API, Force.com Callouts, Batch and Apex Programs Schedule.
  • Proficiency in programming languages such a C++, Java, Java script and databases like Oracle, MySQL.
  • Extensive experience in lead, case management, web - to-lead, Web-to case, Email-to-case, Set-up Logging History, Set-up Audit Trail & Data Migration. implemented and worked on customer community portals
  • 7+years of extensive knowledge of Salesforce.com CRM and its Development Life Cycle as a Developer / Administrator and 1 year on Business analyst.
  • Salesforce CRM platform & environment of SFDC such as: Sales Cloud, Service Cloud, Marketing Cloud, Call Center, Community Cloud, Force.com and Chatter.
  • Creating Custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field-Level Dependencies, Approval Processes.
  • Translating business process into Custom Objects and creating Lookup Relationships & Master-Detail Relationships.
  • Implementing Apex Classes, Visual Force Pages, Apex Components, Controllers, Triggers, Scheduler, Batch Apex, Analytic Snapshots, Migration Tool, Web Services API, Lightning Components, and working with Force.com IDE. Exposure in Customer Portal and Self -Service Portal.
  • Experience in Salesforce Lightning Inspector and building UI in Lightning using Aura components, CSS, Bootstrap.
  • Experience in writing Trigger, Test Methods, and writing SOQL and SOSL queries.
  • Implement Security/Sharing Rules, Configure Permission sets, Field Level Security, Record Level Security, Profiles, Roles & Resource monitoring at different Hierarchical Levels of the organization.
  • Develop User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, etc.
  • Administrative tasks like User Management, Creating Profiles, Roles & Permission Sets, Workflow, Tasks & Events, Email notification & Templates, Reports & Dashboard, Metadata & Metadata API.
  • Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard. and Partner portals.
  • Understanding the functionality of Web Services namely SOAP and REST.
  • Extracted the data from salesforce.com application from external databases like SQL, DB2, Oracle 9i/10g for generating large data reports.
  • ANT Migration tool, Jenkins, Bit Bucket and JIRA to manage change management across Salesforce Organization.
  • Write Business logics in APL using Eclipse IDE with Force.com Plug-in environment.
  • Analyzed Sales, Marketing & Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
  • Worked with Migration tools Force.com IDE, Eclipse and have knowledge of Change set migration code and configuration from Dev Sandbox to Production.
  • Worked in Agile process model, collaborated using daily Scrum meetings.
  • Strong Technical background, excellent analytical ability, problem solving, decision-making, good communication skills, team player and goal oriented, with a commitment towards excellence.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Lightning Components, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S-Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Programming Languages: C++, JAVA,APEX.

Web Technologies: HTML5, CSS3, JavaScript, JQuery, Bootstrap, Angular JS.

IDE s and Tools: Eclipse IDE, Force.com Eclipse IDE Plug-in, Dreamweaver, Mavens Mate, Apex Data Loader, Connect Outlook.

Databases: Oracle, My SQL, DB2, SQL Server.

SDLC Methodologies: Waterfall, Agile Methodology

Web Services: Soap, Rest.

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Lightning Components, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S-Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

PROFESSIONAL EXPERIENCE:

Confidential, St. Louis, MO

Salesforce Developer

Responsibilities:

  • Administered and monitored the company's Salesforce application. Created the workflows for automated lead routing, lead escalation and email alert.
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
  • Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
  • Proficient in Lightning Platform and capabilities.
  • Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
  • Developed, maintained and enforced quality control measures of Salesforce; performed routine audits to measure and maintain quality of data and integrity in platform applications.
  • Customized Salesforce to the company’s needs via building and testing custom fields, custom objects, automation through APEX and workflows, and managing profiles, permissions, and layouts.
  • Developed and Customized salesforce.com application based on the user needs.
  • Developed field & page layout customization for the standard objects like Account, contact, Leads.
  • Maintained and gave permissions to communication templates based on Profiles.
  • Performed Data Analysis and migrated data from SQL Server database to Salesforce.
  • Involved in Accounts Merging, maintaining Public Groups.
  • Created Reports, dashboards, and processes as per the customer requirements and to continuously monitor data quality and integrity.
  • Worked on Record Types, Validation Rules, Triggers and Page Layouts.
  • Worked on data migration from databases to SFDC using Data Loader.
  • Built the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.
  • Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field updates and Outbound Messages to manage the Workflow & Approvals.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
  • Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Environment: Saleforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services Security Controls, Windows XP.

Confidential, Oklahoma City, OK

Salesforce Application Developer

Responsibilities:

  • An agile Scrum methodology was processed for daily stand up meeting with team members to know the current progress of the project and raise the issue if any.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Worked with the user group and performed detailed analysis of business and technical requirements and implemented the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
  • Designed and developed Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
  • Worked with various salesforce.com objects like Accounts, Contacts, Leads, Cases, Contracts, Reports, and Dashboards.
  • Worked on setting up the Service console, Adding Objects to the console and how they should display tabs on the Console.
  • Adding fields to the Highlight panel in the console.
  • Worked on Setting up email to case functionality and Web to case functionality.
  • Enabled service console to users.
  • Also worked on Live Agent feature.
  • Implemented third party CTI services for users to make calls and log call information's. Enabled CTI to the users.
  • Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
  • Developed many custom Reports using the Internal Report Builder according to the need of the organization.
  • Adding code to Github and submitting a pull request within a day of joining a project.
  • Packaged and deployed the code developed in the Dev Sandbox to the Stage Sandbox and the Production sandbox.
  • Worked on Validation Rules, Workflows, Approval Processes, page layouts, Components
  • Created many Email and Mail Merge Templates
  • Involved in doing the mail merge for different standard and custom objects.
  • Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application
  • Interacted with core team for the development and testing of the code.

Environment: Saleforce.com platform, Apex, Visual force, SOSL, SOQL, Salesforce.com Data Loader, Service Console, GitHub, Workflows Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Web Services, Sandbox, Rally (Agile Tool).

Confidential, New York, NY

Sr. Sales Force Developer

Responsibilities:

  • Created user Roles and Profiles, security controls and shared settings.
  • Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statistics.
  • Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
  • Implemented field level security, profiles and audit trail setup.
  • Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
  • Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
  • Provided the training to the internal business users to use the application and develop their own custom reports.
  • Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
  • Delivered project reports using combination of custom objects and standard objects.
  • Configured new customers in SOA B2B by creating new documents, agreements, partners and channels.
  • Used Data Loader for Data Management in force.com platform.
  • Perform administration tasks as needed, managing custom fields, integration and data clean up.
  • Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.
  • Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards
  • Written SOQL queries against force.com API.
  • Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
  • Intensely worked with Apex, S - Controls, Triggers, API integration.
  • Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
  • Maintained user roles, security, profiles, and workflow rules wherever necessary.
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: Agile Methodology, Saleforce.com platform, Seibel, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Informatica Power Center, Workflow & Approvals, Big Machine, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle 10g.

Confidential, Oak Brook, IL

Sr Salesforce Developer/ Admin

Responsibilities:

  • Performed Business requirement analysis and data modelling sessions.
  • Developed on Unified CRM Connector for implementing automation based on the cases received.
  • Developed on Web Sphere Cast Iron Cloud Integration in which Cast Iron acquires XML signature, contracts and updates to salesforce.
  • Used web to case for creating a case record and assign to the designated department based on the subject of query.
  • Developed extensively on Account, Contact, Case and Lead Objects for Layouts and validation rules.
  • Created user Roles and Profiles, security controls.
  • Used Lead management for creating lead from web i.e. web to lead, lead assignment, auto response, lead mapping to the existing object.
  • Developed with automated workflows for creating account, contact and opportunity from lead.
  • Performed debugging and fixed issues in case flows.
  • Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
  • Developed with Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL, SOQL queries, control and Exception statements to invoke Apex triggers
  • Created Apex Trigger to count the Open task on Lead Object.
  • Created Visual Force Pages as per user Requirement.
  • Developed Apex Classes with custom controller, controller extensions, for adding additional functionalities to existing Visual Force page.
  • Developed component using Lightening Aura Framework which also include client - slide AngularJS .
  • Developed with SOQL, SOSL, DML queries to fetch data from salesforce object model database.
  • Debug Apex using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
  • Developed with REST API for integrating the existing system to salesforce.
  • Developed on Batch Apex and Scheduler to mass update records in production based on the business requirement.
  • Developed with SQA team for developing test cases, test strategies and test plans and made a log record for code coverage.
  • Used Case Management, used web to case tools for automating the issue solving process on the basis of the cause of issue, case assignment, case escalation rules based on criteria and actions, creation of tasks based on the cases.
  • One Click Dialing feature for the agents solving the cases.

Environment: Saleforce.com Platform, Lightning Framework, AWS, Informatica, WSDL Eclipse IDE Plug-in, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflows & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, Chatter.

Confidential

Salesforce Developer

Responsibilities:

  • Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization, permissions, sharing rules, assignment rules, queues, and licenses to support vital business functions.
  • Conducted training on all salesforce related systems to sales and marketing teams.
  • Built and managed approvals processes, workflows, flows and process builders.
  • Implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flow Rules, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
  • Promoted changes from sandbox to production.
  • Configured SFDC Dashboards and custom reports.
  • Proficient with Apex, Visual force.
  • Supported all SalesForce projects, including contribution to the gathering of business requirements, solution and technical design, test plan design, and coordination of testing with end user and deployment of new functionality.
  • Worked on data cleansing, data validation and migration activities.
  • Performed data integrity and manipulation tasks such as merging duplicate records and establishing proper ownership of existing accounts and contacts in accordance with territories.
  • Worked with various Salesforce.com standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
  • Managed the database and performed administration, de-duping and cleanup procedures.
  • Wide knowledge of database administration and query language.
  • Managed all new user set-ups and deactivation, including transferring ownership of accounts/contacts/opportunities for deactivated users.
  • Performed regular audits to uncover data integrity issues and/or opportunities for process improvement.
  • Maintained and updated system documentation and Salesforce policies/procedures.
  • Developed, deployed and maintained ad hoc Salesforce.com reports and generated sales analytic reports for senior management.
  • Translated business requirements into application functionality.
  • Outstanding ability to evaluate problems and develop solutions.

Environment: Salesforce.com platform, Apex Data Loader, Mozilla Firefox, Internet Explorer, Microsoft Excel.

Confidential

Business Analyst/ Project Coordinator

Responsibilities:

  • Worked with stakeholders to detail the decision-making process at that time creating business process flow diagrams utilizing MS Visio. This allowed for the identification of duplications of user effort and data collection.
  • Assisted in identifying gaps in data collection and content management.
  • Performed GAP analysis to compare the existing system with the proposed system and documented new requirements and features.
  • Assisted in ensuring consistency of Global Reference Data by reviewing identification codes for securities
  • Worked with the project sponsor to create entitlements matrix.
  • Defined and measured Key Performance Indicators (KPI) periodically, to track alignment with business objectives, performed Earned Value Management to track project Progress.
  • Documented Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
  • Developed and received approval for all Functional Requirements.
  • Verified the Use Cases to support the technical design of the system.
  • Created a data dictionary for use of project for requirements, testing and development.
  • Conducted work flow analysis to examine the current needs and to establish the future goals of the project.
  • Published functional requirements on web for access by all project participants.
  • Created screen designs in balsamic for each step of system including all what if scenarios.
  • Reviewed and approved test scripts, test results and prepared test scenarios for UAT.
  • Held screen reviews with business to determine usability, held reviews with development for technical approval, modified screens as required by business and development.

Environment: Windows NT, Microsoft Word 2007, Microsoft Excel 2007, MS Project 2007, SQL Server, DB2, XML, J2EE, HTML, MS Visio 2007, HP Quick Test Pro, Load Runner 9.5, HP Quality Center.

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