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Salesforce Developer/ Admin Resume

Dallas, TX

PROFESSIONAL SUMMARY:

  • 4+ years of IT Experience, Extensive experience in Salesforce as a developer, administrator, data modelling and implementation.
  • Having administration experience on CRM applications with data exports & imports, application support, security administration, maintenance, user & security management.
  • Experience in creating Profiles, Roles, Permission Sets, Sharing rules, Page layouts, Record Types, Reports, and Dashboards as per the Client requirements.
  • Involved in Business Requirements Gathering, Functional and Technical documents development, Unit Testing, Functional Testing .
  • Good Experience on Apex Classes, Triggers, Visual Force pages, Test Classes, Annotations, XML, JSON, WSDL
  • Experience in creating reusable Lightning components, Apex Controllers, Visual force pages for enhancing SFDC UI.
  • Created the Data Sets, Lenses and Dashboards in Analytics cloud.
  • Expertise in Setting up Escalationrules, AssignmentRules, Auto ResponseRules, DuplicateRules, MatchingRules, Web to Case, Mail to Case features.
  • Hands - on Experience on Migrating applicationsfrom sandbox to production using ChangeSet, force.com IDE, Data loader utility .
  • Good knowledge on mobile applications like Salesforce1andSalesforce classic.
  • Ability to customize using best of the breed applications into SFDC using AppExchange integrations.
  • Experience in Web-to-lead, Web-to-case, Email-to-casefunctionality
  • Proficient with Sales Cloud, Service Cloud, web service, REST API, SOAP API, Force.com AppExchange packages andSalesforce Metadata API, Partner WSDL & Salesforce Enterprise WSDL
  • Experience in designing of Custom objects, Custom components, Custom fields, Role based page layouts, Custom Tabs.
  • Involved in data mappingand migration of data from legacy systems to SalesForce.comby using Import wizard, Apex Data Loader and some other integration tools.
  • Good Exposure to Salesforce standard objects and CRM processes (CaseManagement, LeadManagement).
  • Ability to write effective and efficient queries in SOQL and SOSL .
  • Experience in Analyzing Business Requirements and Providing client specific solutions in Salesforce environment with Apex classes, Triggers, Visualforce pages, Lightningcomponents, controllers.
  • Experience in creating custom labels, Custom meta datatypes and Custom settings .
  • Created Lightning Appsby using Lightning Design System, Lightning App Builder and Lightning Component features.
  • Experience in creating reusable Lightning components, Apex Controllers,Visual force pages for enhancing SFDC UI.
  • Expertise in Integrating the systems using REST API and SOAP API in both Exposing and Consuming the Callouts.
  • Expertise in implementing Batch Apex jobs and Schedule Jobs and Ample experience in API Integrationsand App Packaging.
  • Experience integrating Salesforce.com with other applications via real time, batch, sync / async.
  • Detail-oriented energetic team player, motivated with multi-tasking capabilities, problem solver, and hands-on leader with exceptional presentation and client/customer relation skills.
  • By using Lightning Out, embedded the lightning components in Visualforce Pages.
  • Accustomed to working in both large and small team environments
  • Capable of rapidly learning new technologies and successfully applying them to projects.

TECHNICAL SKILLS:

Salesforce.com Administration: Validation Rules, Workflow Rules, Reports, Dashboards, Approval Processes, Users, Roles, Data Loader, Data Import Wizard, Packages, Custom Apps, Sandbox Refreshments, Sharing settings, Communication Templates, Deployments(Change Sets)

Salesforce.com Development:: Apex Language, Apex Classes, Visualforce pages, Controllers, Apex Triggers, Apex WebServices, SOQL

Programming Languages: C, C++, Java

Markup Languages: Html5, Xml, CSS3

Java Technologies: Jdk, J2ee, Servlets, Jsp

Tools: /Utilities: Eclipse, Force.com IDE

Databases: A Mysql Server 2005, Oracle 11i

Software: MS Office, Adobe Photoshop, Ms Excel

Operating Systems: MS Windows, Vista, Linux, Unix,MS-Dos

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Salesforce Developer/ Admin

Responsibilities:

  • Created objects and schema & designed an effective User interfaces using CSS.
  • Provided the role-based permissions for visual force pages.
  • Improving look and feel simply by putting the HTML in VF page tag using Bootstrap.
  • Created pages using Kendo UI and Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
  • Developed Approval process for tracking model status and maintaining the finance line item for projects.
  • Customized several Formula Fields, Validation Rules, Tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
  • Setup of Omni Channel and Live agents and worked with salesforce data tools such as Data Loader, GitHub and Eclipse Force.com IDE for data migration.
  • Setup Case Management process, Email to Case, Escalation Rules, Inbound Email Handler.
  • Worked closely with business analysts to gather requirements and develop the application.
  • Created Sharing rules for user groups and day to day permission to the users and support issues Sandbox refreshes.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships and formula fields to the custom objects.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Worked as team lead for onsite and off-shore developers
  • Implemented CPQ solution using Apttus CPQ.
  • Created reports and designed dashboards for the Management team.

Environment: Saleforce.com platform, Sales cloud, Visualforce (Pages, Component & Controllers), Apex Language, Classes, Triggers, Data Loader, HTML, Bootstrap, Apttus CPQ, jQuery, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, SOAP, Security Controls, Sandbox data loading, Service cloud, Eclipse IDE Plug-in and JIRA.

Confidential, Austin, TX

Salesforce Developer/ Administrator

Responsibilities:

  • Used Community cloud to build deeper relationship with customers to provide better service and assist them through online
  • Used Data Loader, Data Import Wizard, Workbench to insert, update bulk data to Salesforce.com objects and to read, extract and load data from comma separated values (CSV) files
  • Created Custom objects, Custom tabs, Buttons, Visualforce pages, controllers, Triggers, calidation rules for checking the budgeting Information of Campaigns and Lead qualification status
  • Developed Apex Classes, Controllers, Apex Triggers and corresponding Test Classes.
  • Developed Apexclasses, controllers,triggers, Visualforce componentsand Lightning components using lightning style heets, JQuery, Javascript.
  • Implemented Field Level Security for sensitive data holder fields.
  • Created Consumer and Partner portals using communities and configuredit for enhancedbusiness perspectives and worked with Triggersand Trigger handler frameworks.
  • Created and used Email templates in Visualforce, HTML and controlled the content in these templates using Visualforce Components and controller classes, used these Templates as Auto-Response for different Scenarios
  • ImplementedBatchable and SchedulableApex for periodic maintenance, billingactivities
  • Used Force.com web service API for implementing WSDL in the applicationsfor data Accesstoexternal systems
  • Developed Email handlers using Apex for generating PDFs forLeads received from several sources using Apex
  • Managed Writing Test Classes for the Customizations done during the Project with code coverage of 80-90% to meet Unit Testing before migrating the code from Sandbox to production environments.
  • Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
  • Managed users, profiles, Role based page layouts, hierarchical Roles, security controls.
  • Deployed components using Force.com Ant Migration tools, Change Sets, Workbench and Eclipse to deploy across dev, QA and UAT Sandboxes and Production instances .
  • Implemented Salesforce Lightning Components for small set of users within the organizationfor company's retail product page to display items from inventory.
  • Created various summary reports, matrix reports, pie charts, dashboards as per Requirement and setup report folders to authenticate users based on their profile permissionsand log their login attempts
  • Delivered support for continuingSalesforce.com maintenance and additional administration services including workflow, approvals and periodic data cleansing.
  • Followed Agile Methodology and as a process attended Daily Scrum Meetings, Retrospective Meetings, Sprint Planning Sessions and Backlog Grooming sessions.

Environment: Saleforce.com platform, Sales cloud, Visualforce (Pages, Component & Controllers), Apex Language, Classes, Triggers, Data Loader, HTML, Apttus CPQ, jQuery, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, SOAP, Security Controls, Sandbox data loading, Service cloud, Eclipse IDE Plug-in and JIRA.

Confidential, Alpharetta, GA

Salesforce Developer/ Administrator

Responsibilities:

  • Involved in documentation and shared the requirements with Salesforce.com consultants while implementing the solutions.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
  • Created Custom Objects and fields for transactional and contractual information.
  • Designed and deployed Custom tabs, validation rules, Approval Processesand Auto-Response Rules for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Used field level security along with Page layouts to manage access to certain fields.
  • Used Force.com developer toolkit including Apex Classes and Apex Triggers to develop custom business logic.
  • Customized Lightning component for Look up, PickList, Record types, requires field system validation and other functionality which are not supported by Salesforce in Lightning till date by creating custom components.
  • Developed applications visually using custom-built Lightning components.
  • Experience in salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dash board.
  • Experience with Apttus WPA for workflows and approval processes along with CPQ matrices based on geo location and currency exchanges.
  • Worked closely with the functional teams and client resources to ensure the system meets the needs of the client in Apttus CPQ.
  • Strong Experience in Apptus CPQ implementation.
  • Built Salesforce CPQ (Steel Brick) proof of concept to evaluate underlying technology. Involved in use case creation for product creation, Agreement, Renewals and Approvals for CPQ implementation
  • Integrated Microsoft Outlook with Salesforce CRM and Inbox which syncs email, calendar, tasks and reminders.
  • Created various Reports(summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
  • Used Data Loader, Command Line Interface, ETL tools for loaded data into salesforce.
  • Created custom Dashboards for manager home page and gave accessibility to dashboards for authorized people.
  • Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
  • Used REST API, SOAP APIfor integrating Salesforce with external billing and order systems like Symon and cplus.
  • Involved in client interaction for discussing the work flow and customization of page layouts.
  • Prepared Presentations and documentations for operational events that effectively communicated the desired information.

Environment: Saleforce.com platform, Apex Language, Lightning Components, Classes, Triggers, Visualforce (Pages & components), Custom Component, Custom Controllers, Workflow & Approvals, Data Loader, Custom Objects, Sales Cloud, Service Cloud, Custom Tabs, Page Layouts, Email Services, Security Controls, Communities, HTML, Web Services, SOAP, Reports, Dashboards, Sandbox, Eclipse IDE Plug-in.

Confidential, Warrensburg, MO

Unix / Linux Admin

Responsibilities:

  • Installation Red hat Linux Enterprise Server 5/6 on Dell and HP x86 HW.
  • Installation of Web logic, upgraded to service pack updates, installed BEA patches, configuring and creation new domain & services starting & stopping.
  • Planning and implementing Backup and Restore procedures using Ufsdump, Ufsrestore, Tar" and "Cpio".
  • Installed and configured the Red Hat Linux 5.1 on HP-Dl585 servers using Kick Start.
  • Monitoring day-to-day administration and maintenance operations of the company network and systems working on Linux and Solaris Systems.
  • Configured the NIS, NIS+ and DNS on Red Hat Linux 5.1 and update NIS maps and Organize the RHN Satellite Servers in combination with RHN Proxy Server
  • Installed and configured the RPM packages using the YUM Software manager.
  • Configured logical volumes using logical volume manager (LVM) and configured mirroring.
  • Production support of Apache, PHP, My SQL, Tomcat including installation, configuration, management and troubleshooting.
  • Involved in developing custom scripts using Shell (bash, ksh) to automate jobs.
  • Refining and Develop plan for Change, Problem & Incident management Process based on ITIL.
  • Merged the generated reports as per request. Formatted data into required format using UNIXShell Scripts, SED and Awk.
  • Networking communication skills and protocols such as TCP/IP, Telnet, FTP, NDM, SSH, rlogin.
  • Deploying Veritas Clusters and Oracle test databases to implement disaster recovery strategies, ensuring uninterrupted availability of the global systems.
  • Configured Logical Storage Manager (LSM) for root disk encapsulation and implemented root disk mirroring for fault tolerance.
  • Define Mapping Servlets, Filters, and Session Configuration on JBOSS.
  • Production support of Apache and JBoss including installation, configuration, management and troubleshooting. Installation and monitoring of Veritas Volume Manager, Veritas NetBackup and Veritas Cluster Server on SAN Environment.
  • Worked on the administration of the JBoss servers including installation and deployments.
  • Extensive experience in Security Patching.

Environment: Red hat Linux 3,4,5 Sun Solaris 9,10, G8, IBM X series, Logical Volume anager, VERITAS Volume Manager, Solaris Volume Manager, VERITAS Cluster, Oracle.

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