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Salesforce Developer/ Admin Resume

Germantown, MD

PROFESSIONAL SUMMARY:

  • Around 6 years of IT experience, 4+ years of experience in Salesforce CRM and Force.com platform as Salesforce Consultant and 2 years of experience as Java developer.
  • Experienced in Force.com Apex Classes, Apex Triggers, Web Services, Visual force Components and Force.com API.
  • Experienced in Administration setup like manage Users, Security Controls and Data Management.
  • Hands on experience in performing the administrative and development related tasks like consigning Roles, creating Profiles, Visual Force pages, Validation Rules, Users, Custom Reports, Workflows, Email Alerts, Entity Relationship Diagrams and Page Layouts.
  • Worked extensively on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
  • Expertise in developing, deploying and integrating Salesforce.com CRM solutions
  • Developed and worked on different Salesforce.com environments such as sandbox and production environments.
  • Strong exposure to Security and sharing rules implementation at object, field, and record level for different users at different levels of organization, extensive experience creating workflows.
  • Data Migration from traditional applications to Sales Force Using Data Loader, Jitterbit and Workbench.
  • Experience in Salesforce Customization of Sales Cloud, Service Cloud - custom objects, Validation rules, Sales, Marketing and Support Administration.
  • Expertise in Force.com technology stack: APEX, Visualforce, SOQL and SOSL
  • Experience with Outlook Integration, Single Sign On, and Salesforce to Salesforce functionality.
  • Implemented restful web services to communicate and retrieve data from different orgs.
  • Extensive experience in developing Java based solutions for web centric development.
  • Excellent communication and inter-personal skills, accustomed to working in both large and small team environments.
  • A result-driven, analytical and coherent software developer with excellent skills in programming languages like Java, c and web technologies like HTML, XML, JSP and JavaScript.
  • Experienced in SQL, PL/ SQL, Microsoft SQL Server, Oracle, and MySQL.
  • Highly dedicated, quick starter, solution driven pattern programmer, Strong in Object Oriented Analysis and Design, Excellent at solving complex problems under strict deadlines
  • Used Git as version control tool and stored our source code in GitHub.
  • Comprehensive knowledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases like Requirement gathering, Analysis/Design, Development and Testing.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components, Apex Web services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox and Production),Migration Tool, SAAS, PAAS, Service Cloud, Sales Cloud, JitterBit, IntelliJ IDEA.

Languages: C, C++, Java, APEX.

Web Technologies: HTML, DHTML, CSS and JavaScript, XML

Methodologies: Agile, Scrum, SDLC, Waterfall

Databases: Oracle, Microsoft SQL Server, MySQL & PL/SQL

Tools / IDE: Git, GitHub, IntelliJ IDEA, Eclipse and Force.com Eclipse IDE.

Office Tools: Microsoft Project, MS Visual Source Safe, MS Visio, MS Office

Operating Systems: UNIX, Windows XP/ VISTA/7/8/ NT/ 2000/ 2003

PROFESSIONAL EXPERIENCE:

Confidential, Germantown, MD

Salesforce Developer/ Admin

Responsibilities:

  • Worked as enhancement developer, performed the roles of Salesforce.com Developer and Administrator.
  • Worked on various salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
  • Designed, developed and deployed Apex Classes, Controller & Extension Classes to support Visual Force page development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
  • Created workflow rules and defined related tasks, time based workflows, email alerts, field updates to implement business logic.
  • Used Data Loader for insert, update and bulk import or export of data from Salesforce.com S-Objects Used it to read, extract, and load data from comma separated values (CSV) files.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Developed process flows according to the business requirement and developed training material for end users.
  • Experience performing data migration from Legacy Systems using Data Loader, JitterBit, Work Bench, DataLoader.io, and Import Wizard.
  • Customized tabs for different business users groups and business centers.
  • Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
  • Used Git as version control tool.
  • Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse and IntelliJ IDEA.
  • Involved in the deployment of the code / configuration with the help of change sets.
  • Created various profiles and configured the permissions based on the organizational hierarchy requirements.
  • Implemented Single Sign on (SSO), Email relay, login IP ranges and setup the password policies for the organization.
  • Used the JIRA ticketing tool to track the bugs, new change requests and update the status of the ticket according to the business workflow.
  • Performed data integrity management using SOQL explorer, system log, Excel Connector and Data loader.
  • Build the organization's role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization's hierarchy.
  • Designed and deployed Custom tabs, buttons, validation rules, triggers, Approval Processes and Auto-Response Rules for automating business logic.

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visualforce Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, JitterBit, Workbench, Security Controls, Task Factory Force.com IDE, Windows.

Confidential, Boston, MA

Salesforce Consultant

Responsibilities:

  • Designed and deployed Custom tabs, buttons, validation rules, triggers, Approval Processes and Auto-Response Rules for automating business logic.
  • Worked with the asset management marketing team, internal staff, and production team to plan and execute the development cycle.
  • Created, built, and executed campaigns
  • Upgraded from ExactTarget 1.0 to Salesforce Marketing 2.0.
  • Setup and implemented Salesforce Marketing Cloud 2.0 org.
  • Worked on the content builder to create content templates.
  • Integrated with Salesforce by using Marketing Cloud connector (V5).
  • Configured Salesforce and Marketing Cloud integration user along with the configuration in Salesforce.
  • Supported the email marketing manager in the development of new business requirements.
  • Created custom landing pages and approval pages.
  • Worked on automation studios and created related activities.
  • Worked on tracking email clicks.
  • Worked on AMP scripts while creating email templates.
  • Worked on the lead creating the process in Salesforce from landing pages.
  • Assisted the client with staging and deploying email campaigns within Marketing Cloud.
  • Worked with vendors in assisting on building journeys and custom hub exchange connector.
  • Created account, data extensions, users, and business units via API.

Environment: Saleforce.com platform, Apex Language, Triggers, Visualforce (Pages, Component & Controllers), Data loader, Salesforce.com Data Loader, Rollup Helper Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, Eclipse IDE Plug-in.

Confidential

Salesforce Admin/ Developer

Responsibilities:

  • Provided specialist network hardware and software support to 100 users. interviewed the end users, obtained requirements thereby designed, implemented, unit tested, maintained, and troubleshoot the application.
  • Created custom objects, Fields, Triggers, workflows and validation rules to manage information on products, orders, and vendors.
  • Generated Visualforce pages utilizing custom controllers in combination with controller extensions to facilitate order entry and returns.
  • Build Apex classes implementing SOQL statements within Force.com IDE to manage interaction with the database.
  • Involved in client management, security, access management, workflow set-up, importing and exporting data from Excel, Flat files other database applications, data cleaning, marketing campaign integration, analyze and install apps using Force.com AppExchange.
  • Performed the full continuum of network administration functions including installation of network system and communication systems, monitoring the operation of Bes server, Active directory, Exchange server 2007, and DHCP, and developing and maintaining documentation and information needed to manage traffic and optimize network performance.
  • Ensured full-service user support while maintaining and promoting practices which contribute to a secure, efficient, reliable communication environment.
  • Created and tracked tickets promptly, and escalated internal and vendor issues with solutions.
  • Ensured system consistency and reliability through constant testing, debugging, and evaluating operating systems and application software.
  • Provided the initial investigation and root-cause analysis on user reported system issues and assisted in implementation of recommendations to prevent recurring problems and incidents.
  • Configured and maintained the protection of the network system and database.

Environment: Saleforce.com platform, Apex Language, Triggers, Visualforce (Pages, Component & Controllers), Data loader, JitterBit, Salesforce.com Data Loader, Rollup Helper Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, Eclipse IDE Plug-in.

Confidential

Java Developer

Responsibilities:

  • Involved in different levels of Requirement analysis, Development, Testing and Debugging, Deployment.
  • Adopted JEE best practices using JEE design patterns for designing and developing the application components.
  • Developed Web Services for communication with in the application.
  • Involved in coding the algorithm to best match the requirement and the candidates based on scoring and machine learning.
  • Used JDBC to connect to Oracle Database.
  • The UI layer of the app was built using JavaScript and HTML.
  • Implemented MVC design pattern using Servlets, Java Beans and JSP.
  • Sent alert notification emails using Java Mail API.
  • Used Log4j for backend logging.
  • Involved in designing of database tables.
  • Followed Agile Methodology to develop the application.
  • Developed JUnit test cases/suites for development and test environments as part of continuous integration efforts.
  • Used Git as version control tool.
  • Used maven to build and deploy the project.
  • Code walkthroughs, debugging and error fixing.
  • Worked in the role of a production support engineer after the application was deployed in Production.

Environment: Java, JavaScript, HTML, CSS, Web Services, Servlets, JSP, Oracle 12c, log4j, XML, Apache Tomcat, JIRA, Git, Junit, Eclipse IDE.

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