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Salesforce Developer/ Admin Resume

PROFESSIONAL SUMMARY:

  • Over 3+ years of professional IT experience in Salesforce.com Development, administration, implementation and support including configuration and database activities.
  • Strong experience in all phases of Software Development Life Cycle (SDLC) including requirements gathering and analysis through project Design, Development, Implementation, Deployment, Testing and Maintenance.
  • Proficiency in Salesforce Administration tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, validation rules, Tasks and Events.
  • Involved in working with Apex classes, Visualforce pages, Triggers, Controllers and Controller Extensions, Components, Test Method and Application Design and Development on Force.com platform.
  • Involved in querying Salesforce tables using SOQL queries using Force.com Explorer
  • Experience in using the Force.com explorer to browse data model schema, custom objects, formula fields
  • Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Junction objects, master - detail relationships and lookup relationships.
  • Extensive experience of using declarative features like validation rules, Assignment rules, Auto-Response rules, Escalation Rules for satisfying complex business process automations.
  • Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
  • Experience in Deployment, deployments from one environment to different environments.
  • Experience in web technologies like HTML, XML, CSS, jQuery, JavaScript.
  • Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.

TECHNICAL SKILLS:

Salesforce.com Technologies: Standard /Custom Objects, Workflows & Approvals, Apex Classes/Controllers, Apex Triggers, Visualforce Pages, Data Loader, Reports, Workflow Rules, Validation, Record Type, Role Hierarchy, Page Layouts, Dashboards, Force.com IDE, and Eclipse, Analytic Snapshots, Sandbox development and Testing, Sales Cloud, Service cloud.

Tools: & Technologies: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox and Production)

Web Technologies: Web Services, HTML, XML, CSS, jQuery, Java Script.

Languages: Java J2SE, C, APEX, SQL

Office Tools: MS Excel, MS Word, MS PowerPoint, MS Outlook and MS Visio

Operating Systems: Windows 98/XP/Vista/7/8/10.

Methodologies: SDLC, AGILE, WATERFALL.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Developer/ Admin

Responsibilities:

  • Took active part in Development, Administration and Deployment of Salesforce.com
  • Developed Custom Tabs and Custom Objects.
  • Worked on various Salesforce.com standard objects like Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
  • Created different Workflow rules and Approvals for various campaign processes.
  • Developed a custom object to manage the case escalation management
  • Created Formula Fields, Process Builders for the flexibility and functionality of force.com platform application.
  • Used SLDS and component library for developing lightning components, Events, Actions and Server-Side Controller.
  • Developed Lightning Component Framework and built Lightning component using aura framework
  • Maintenance of installed Managed Packages in Lightning using Apex
  • Used the Force.com plugin for Eclipse IDE to develop, enhance, test, and deploy applications on the Salesforce Platform
  • Authored 3 Visual force Pages and 4 Apex classes.
  • Had a hand on Apex Data Loader for doing various activities.
  • Involved in querying Salesforce tables using SOQL queries using Force.com Explorer
  • Worked with sales cloud modules such as Web-to-lead, Auto-response rules etc. on standard objects like Account, contact, lead, campaigns.
  • Worked on service cloud modules such as web-to-case, Escalation rules, and Assignment rules.
  • Responsible for setting Field level security
  • Created Reports & Dashboards for sales and marketing
  • Responsible for interacting with users providing end user training and obtaining essential feedback to improve system functionality.
  • Managed users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy
  • Performed day-to-day administrative tasks and addressing production support issues like unlocking / re-setting passwords, modifying data, and creating ad hoc reports
  • Created reports of summarized results of analysis and presented to Regional Sales Business Directors, SVP and Finance on a weekly/monthly basis

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in, Windows XP, Workflows Rules, Validation Rules.

Confidential

Salesforce Admin

Responsibilities:

  • Performed the role of SFDC Analyst and Administrator.
  • Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
  • Worked on various Salesforce objects like Accounts, Contacts, Leads and Opportunities.
  • Provided user support and bug fixing activities as per the SLA.
  • Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports.
  • As SFDC administrator interacted with various business areas to gather requirements and develop data model to suit complex business needs.
  • Wrote Custom Formula fields and Validation rules
  • Wrote Escalation rules to escalate the cases.
  • Developed Workflow Rules and Approval Process for some fields.
  • Created and deployed several reports for different user profiles based on the need in the organization.
  • Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
  • Troubleshoot problems and manage ongoing support requests of all staff
  • Manage Salesforce security including roles, profiles, sharing rules, workflows and groups Involved in Client-Server communication testing and XML testing.
  • Worked closely with UAT team in clarifying and resolving any issues while implementing projects
  • Tested custom built components of Salesforce system in sandbox and production environments to detect and deal with any issues before end users were let into system
  • Stay up to date with new releases
  • Participated in KT sessions for business users and other associates working with SFDC
  • Responsible for documenting the user requirements and system design specifications

Environment: Saleforce.com platform, Apex Language, Triggers, Visual force (pages, components and controllers), SOQL, Change Set, Data Loader, Force.com, Work Flows-approval, Custom objects, Custom tabs, Email service, Html, Web service, Sharing Rules.

Confidential

Jr. Java Developer

Responsibilities:

  • Involved in architecture, design and development of a secure, scalable, high volume transaction J2EE based education application used by school districts.
  • Participate in full-life cycle development
  • Business logic and data layer components were developed using EJBs and deployed in the Application Server.
  • XML is used to exchange data between web browser and web server and between web server and application server.
  • Configuration feature of Struts was used in the system.
  • XML is used to generate HTML code in which JavaScript is embedded.
  • Servlets, JSP, JNDI and other J2EE technology were used in the system.
  • Also helped to maintain the lab

Environment: Java 1.4, J2EE, Spring MVC, Hibernate, JMS, JSF, HTML, CSS, JSP, JavaScript, Ajax, JUNIT, RAD, WebLogic, Linux.

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