PROFESSIONAL SUMMARY:

• 8 years of Experience as SFDC administrator and developer with a year experience as a Java developer.
• Participated in requirements gathering from clients, estimating the number of hours required for the development work.
• Design, develop, test, document, and deploy high quality business solutions on the SFDC platform based on industry best practices as well as business needs.
• Hands on Experience in Salesforce functionality and best practices for Sales Cloud and Service Cloud.
• In - depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Case Management.
• Experience in web technologies like HTML, XML, CSS, Angular JS, JSP, jQuery, JavaScript and databases such as SQL Server and MySQL
• Customized existing Visualforce to align with Salesforce new Lightning UI experience.
• Implemented mass data loads and pre-deployment testing. Scheduled Apex Batch jobs for processing large records.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Used Salesforce Lightning Design System (SLDS) for developing Lightning Components, Actions, Event and Server-Side Controller.
• Expertise in designing and developing Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using Eclipse IDE.
• Experience in setting up the Live Agent, Email-to-Case, Computer-Telephony Integration, and Knowledge Base for Service Cloud.
• Worked on Jitterbit to automate the processes of reporting, Data Mapping and connecting it to partner's application.
• Experienced in creating and execute Unit and Integration tests, Sandbox Management. Implemented complex security & sharing model for orgs with 500+ Salesforce users.
• Developed Lightning UI using AJAX, JavaScript, jQuery and HTML also having working knowledge of Project Management tools - Asana, Jira, Stack.
• Hands-on experience in Integrations using REST and SOAP APIs. Experience with Migrations, Continuous Integration (CI) apps like Eclipse IDE and change sets, Visualforce components and Workbench.
• Experience in security and sharing model, SSO, Salesforce configuration, desktop/mobile integrations.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Extensive working knowledge on Batch Apex classes and Apex Triggers.
• Technical knowledge about Salesforce Lightning schema builder, process builder, app builder, components and Lightning connect. In-depth knowledge of developing Apex code within governor limits, MVC and Aura Framework.
• Worked with wave analytics to manage, visualize large data and to create dashboards to monitor key business metrics on the latest data. Knowledge of OAuth 2.0 authorization framework.
• Created high level architectural specifications, ensured functionality and feasibility.
• Good experience in rollout of saleforce1 for mobile and customized visual force pages with Aura components.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Good experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules.
• Technical knowledge about Salesforce Lightning schema builder, process builder, app builder, components and Lightning connect. In-depth knowledge of developing Apex code within governor limits, MVC and Aura Framework.
• Experience with 3rd party data migration ANT tool and deploying through JIRA along with experience in integration of AppExchange application with Salesforce.com.
• I have Experience in Integrating Salesforce with External systems /Apps as per the Business needs. Integrate multiple cloud and premise-based technologies with Salesforce.com/Force.com platform like SFDC, Informatica, DocuSign and Drawloop, SAP, Oracle, Marketo and Veeva integration on Salesforce platform related cloud and/or on integrate with third-party Salesforce-capable (AppExchange) applications such as with previous ERP business applications.
• Ability to identify and gather business requirements to document the requirements by integrating with various teams such as marketing, business analysts, sales operation team, production team and users.
• A well-organized, dedicated, goal-oriented and a hard-working team member with excellent analytical, interpersonal, time managerial and problem-solving skills.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on logic and Interactions in Lightning Applications
• Profound experience and understanding of Object Oriented Design (OOD), UML, MVC, multi-tier architectures and distributed architectures.
• Used 3rd Party SKUID UI for development of pages for Candidate Submittal and Opportunity Req Creation.
• Implemented Continuation Async call in Controller class that uses SOAP web services to get Contractor Revenue and Spread Information.
• Involved in writing Workflow's for Revenue Calculation, Spread Logic, Naming Conventions, close date and sent outbound messages to TIBCO Listeners.
• Creating and managing Customer portals, Self-service portals, knowledge and cases via portals. Pages Development for Service cloud / Portal Websites.
• Highly motivated with the ability to work independently or as an integral part of a team and committed to the highest levels of professional and personal excellence.
• Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to Salesforce.com clients.
• Strong leadership abilities and a quick learner to new concepts, Applications while managing and coordinating all phases of project-based effort

TECHNICAL SKILLS:

Salesforce.com : Apex Language, Apex Triggers, Apex Unit Tests, Visual force, Salesforce Object Query Language (SOQL), SOSL, Reports and Dashboards, Data Management, Data Security, Data Modelling, Data Analytics, UI Customization, Web Services, AJAX, workflow & Approvals, Dashboards, Custom objects.

Tools & IDE-s: Salesforce IDE, Salesforce Explorer, Eclipse, Data Loader. IO, Data Import Wizard, Workbench, Sandbox and Production, Sand box testing, UAT Salesforce.com Communities, Salesforce Lightning Design System (SLDS), Case Management, Marketing cloud, Sales Cloud, Service Cloud, Community Cloud, Data Export, Mass Delete, ETL etc. Salesforce IDE, Welkin Suite IDE, Eclipse IDE, SQL Developer, Visual studio, putty.

Languages : Apex Language, JAVA, C, C+, SOQL, SOSL, SOL

Web Design Tools: Visual Studio, Adobe Photoshop, Adobe Acrobat Pro, Adobe Flex Builder, MS Office, Outlook, Word, Excel, Power point, Access, OneNote.

Web Technologies: HTML, XML, XHTML, CSS, Java script, SOAP, REST

Operating Systems : Windows 2000/2003/XP/Pro/Vista/7/8.1/10, Linux, Mac OS.

Databases: SQL server, MySQL server, Oracle 11g, MS Access

PROFESSIONAL EXPERIENCE:

Confidential, Austin, Texas

Salesforce Developer

Responsibilities:

• Strong Knowledge of SFDC standard Data structures and familiarity with designing Custom Objects and Force.com platform and Force.com Sites.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Reports, Analytic Snapshots, Dashboards, Tasks and Events. Extensive Experience in creating Sharing Rules, Custom Objects, Relationships. Customized several Validation Rules, tasks, Workflow Rules, Triggers to achieve the complex business functionality.
• Implemented Field Level and Object level security for sensitive data holder fields.
• Re-structured custom objects, Master-detail relationships between objects to better suit the organization's business needs. Worked on various SFDC standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Cases, and Activities.
• Experienced in Interacting with testing analysts to design better test plans and strategies based on the requirements of the business.
• Experience in working with SFDC Sandbox environments and Force.com IDE.
• Expertise in development of Apex Classes, Triggers, Visualforce pages, Components, Email Services, S-Controls using Force.com IDE.
• Worked on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Used a tool named Snapshot, Force.com IDE migration tool for deploying the Force.com components (Apex Classes, Objects, Triggers, Visualforce page components, Visual Force pages) from sandbox to sandbox and sandbox to production environment. Lightning
• Good knowledge in working with Lightning Components for faster development and better performance.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Extended Echo sign functionality for Salesforce1 Mobile platform using Custom development with Lightning components.
• Expertise in automating the Approval process and visual flow wizards from within Lightning Process builder. Knowledge on Lightning App Builder.
• Importing and exporting of large volumes of data using the Data Loader.
• Used Data Loader for insert, update and bulk import or export of data from SFDC SObjects Used it to read, extract, and load data from comma separated values (CSV) files.
• Experience in Data Migration using Import Wizard, Apex Data Loader, Force.com IDE and Eclipse IDE, ANT, Workbench.
• Migrated consistently from Salesforce classic to Lightning. Utilized Lightning Connect to get real-time data from external system by using external objects in Salesforce
• Experience in integration of SFDC with external applications by using Web Services API, SOAP and REST and Lightning connect.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in Lightning experience.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created Triggers to enforce the constraints on the fields and to schedule tasks.
• Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used the Change Sets to deploy code between the Sandbox and Production environments for final implementations and prepared Deployment documents.
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.
• Interacted with Business users for analyzing user stories and provided design solutions and created development tasks for each user story.
• Visualforce Pages for Lightning experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Worked extensively with Lightning process builder flows, Connect API, Chatter and quick Action.
• Efficient in using GitHub, Workbench, ManvensMate, Eclipse IDE, Changesets, ANT, Developer Console, SOAP UI and POSTMAN.
• Have built a digital portal for independent advisors with Lightning components. Also created branded portals on community cloud for the easy access n interaction of data on service cloud.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, SOAP, Sandbox, Eclipse IDE Plug-in, Windows XP.

Confidential, Birmingham, Alabama

Salesforce Developer

Responsibilities:

• Extensive experience using Sales Force Administration (SFA), Profiles, Creating Roles, Page Layouts, Org-Wide default, Sharing rules, Work Flows, Approval Workflow, Reports/Graphs and Dashboards.
• Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, approvals, S-Controls, Visual Force Pages.
• Strong experience in Salesforce Lightning components design and designing compact layouts using Apex Triggers, Page layouts, Visualforce pages, Workflows for mobile platform.
• Providing expert level assistance to the development team on technical issues.
• Upgraded Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Written Apex Classes (Controllers - Custom, Extension), Triggers on various objects to meet business requirements.
• Embedded custom external Java Script, jQuery resource in the Visualforce pages and used Java Script functions across multiple Visual force pages.
• Implemented custom Cascading Style Sheets (CSS) having rich UI aligned with company web site branding and styles in visual force pages.
• Written SOQL, SOSL queries in Apex classes & Triggers with optimization and to avoid Governor Limitations while large data processing.
• Developed Lightning components using Lightning app builder by incorporating Lightning Design system styles in the components for Salesforce1 and Lightning.
• Configured and customized sales cloud, service cloud, Standard objects like Accounts, Contacts, Opportunities, Products, Opportunity LineItems, Leads, Campaign, Events, Tasks, Cases, Entitlements.
• Created and configured multiple Profiles, Roles, Page Layouts, Record Types, Permission sets, Public groups, Queues in the Organization.
• Worked with Multi-Currency, Multi-Language, Product & Price book set-ups using the service cloud on the client-server side.
• Experience with Salesforce.com configuration and custom development experience in Sales cloud, Service cloud, Veeva, Service Max, Coveo Search Engine and Aptus.
• Designed and created Custom Objects, Tabs, validation rules, Components with respect to business requirements.
• Exposed APEX classes as Rest APIs and triggered workflows from third party applications.
• Developed Email templates in Text, HTML and Visualforce for setting up email alerts for auto response and data updates.
• Worked with Data Loader and Bulk API for insert, update, and bulk import or export of data from SDFC objects.
• Extensively used GitHub, Jenkins for code migration from personal sandbox to Dev.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical support.
• Designed case management for service cloud, and sales person appraisal system depending on sales counts.
• Implemented SFDC web services client using Salesforce web services API, Java, XML and partner WSDL.
• Worked in Administration, Configuration, Implementation and Support of service max and Salesforce applications.
• Developed Lightning components along with server-side controllers and used AJAX calls to retrieve the data from an object.
• Pleasant experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead, Auto-Response rules.
• Work on ETL tools and Webservices API to integrate Salesforce with other applications within the organization.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on Data Migration to transfer records from Legacy Salesforce instance to New Salesforce using Data Loader and through FMW. Designed core banking service cloud application for agents

Environment: Saleforce.com platform, Apex, Visualforce, SFDC Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, Sandbox, Eclipse IDE Plug-in.

Confidential, Cincinnati, Ohio

Salesforce Developer

Responsibilities:

• Develop Apex Triggers, Apex classes, batch classes and schedule classes to automate the business processes.
• Design the security and sharing model for the application by creating roles, profiles, sharing rules, public groups, Apex managed sharing etc.,
• Effectively created the Picklists, dependent Picklists and junction objects to establish the connectivity among objects.
• Develop Visual Force pages from scratch to customize the user interface using various controllers.
• Develop and maintain test classes primarily to validate the code to improve the code coverage for the application
• Deploy changes between different environments and work on sandbox refresh process.
• Develop proof of concepts for business analysts, and work with them closely until the requirement is completed.
• Worked on converting Salesforce classic VF pages into Lightning using Lightning components and Lightning App builder.
• Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch class and APEX Triggers for various functional needs in the application.
• Designed webpages using Visual force based on their business needs.
• Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Possess hands on experience of CRM processes like Sales automation, Marketing, Customer service and customer support, Business processes and recommended solutions to improve their processes using SFDC.
• Expertise in configuration, customization, custom development and support experience on SFDC platform and building custom objects, complex workflows, fields, ensuring high quality performance, maintainability, scalability and best practices.
• Expertise in configuration, customization, custom development and support experience on SFDC platform and building custom objects, complex workflows, fields, ensuring high quality performance, maintainability, scalability and best practices.
• Expertise in implementation and integration using standard and custom objects, Triggers, workflows, Lightning components, Approvals, visual force pages, Apex controller classes and web services with HTTP/SOAP message communication.
• Complete bulk imports of sample data of clients associated with the organization using Apex Data Loader
• Implemented mass data loads and pre-deployment testing.
• Served as SME for the Team and worked collectively in Implementing Sales/Service/Marketing Clouds Solutions for better design in the Project.
• Proficient with different Plug-ins and tools such as Developer Console, Sublime, ManvensMate, Sublimerge, Workbench, Force.com Beta explorer
• Configured Analytical Snapshots to dump the data on a regular basis for sales performance and lead generation statics
• Involved in Scrum meetings - daily standup, sprint planning, review & retrospective.
• Move Sandbox to Production using Change sets. Move Sandbox to Production using Change sets.
• Worked on Wave Analytics cloud for uploading Large Data sets and Lenses.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Worked with Dynamic Apex to access S-Objects and fields to describe information, execute Dynamic SOQL, SOSL and Webser queries.
• Designed and modified Approval process and created Approval steps, which used email alerts and field updates.
• Implemented the Standard Set Controller and its attributes to paginate the records in Visual Force Pages.
• Experience in web technologies like CSS, JavaScript.

Confidential, Philadelphia, PA

Salesforce Developer

Responsibilities:

• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, multi-tier, web-based, and portals-based object-oriented enterprise applications.
• Ability to work with business analyst team to become familiar with the application requirement to analyze and recommend efficient solution within Salesforce configuration changes in support of enhancement requests.
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
• Experienced in implementing Visual force pages, S-control, Web Services, Components, Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards to achieve complex business functionalities.
• Hands on experience in SFDC configuration in creating the Custom Objects, various types of Custom fields, buttons, links, Record types, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes.
• Experience in customizing Sales force CRM for generating Web-to-leads, Web-to-cases and Email-to-case.
• Experience in administration, configuration, implementation, and support of Salesforce CRM, and SFA applications based on APEX Language.
• Experience as a Zuora for Salesforce (Zuora CPQ) expert in the Subscription Economy to help customers optimize and grow their business via a streamlined quote-to-cash process.
• Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.
• Good command in database development using SQL/PL-SQL in MYSQL, Oracle and SQL Server.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day to day requirements and building them using Force.com platform
• Used to handle Onsite team from Offshore by assigning and sharing the tasks to them after gathering the business requirements from Business analyst at the client end
• Implemented Bulk Upload application to process and insert more than 400 - 500 records at a single shot using Database. Stateful interface of Batch Apex using Csv file as source after all the validations are being passed through batch validations
• Implemented Submission of Orders through Asynchronous callouts for placing Bulk Orders in a single shot and process each record and send the Asynchronous request and get response in Asynchronously as well.
• Experience in migrating Portals to Communities
• Experienced in deploying the AppExchange applications and integrating with third party applications and developing the Big Machines.
• Strong experience with source control tools Git, Bit bucket, SourceTree, Subversion, SVN and managed, built Salesforce code from the repository.
• Worked on Issues reported by Force.com security scanner within an Org (Dev, SIT) sandbox to follow best Apex Coding Practices.
• Implemented Quotes templates and Agreement templates using managed package called Conga Composer and used EchoSign custom manage package Setting to send that quote's and agreement to end user.
• Worked on Cloud craze ecommerce integration tool to integrate with our ecommerce application and implemented beyond specifications which are not supported by cloud craze to.
• Designed various HTML Email templates for Auto-Response to customers

Environment: Saleforce.com Unlimited and Developer Edition, Force.com plugin in Eclipse LUNA IDE, Developer console, Apex Data Loader 32.0, Jitterbit Data Loader, Conga Composer, HTML, Java script, CSS, Workflows, Reports and Dashboards, Force.com Excel Connector, SOQL and SOSL, Force.com Setup Portal, Custom Objects and fields, Custom Tabs, SOAP and Restful Web Services, Report Types, workbench.developerforce.com, Schema Builder, AJAX Toolkit, Microsoft Excel 2010, Snapshot, Force.com Migration tool, JIRA (Task Management Tool), Visual Paradigm, Java script, jQuery, Custom Settings.

Confidential

Salesforce Administrator

Responsibilities:

• Managed Salesforce database with over 70 users.
• Experience in creating Custom Objects, Custom Fields, Picklist, Page Layouts, Workflow Alerts and Actions, Workflow Approval, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Extractions to various formats, Design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Excellent in Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Permission Sets, Email Services, Approvals, Role Hierarchy, Custom Profiles and public Groups creation and user management and Activities.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Used SQL Server to store the data for staging and inserting the data in to Salesforce with the help of DBAMP which complex stored procedures for bidirectional integration from SQL Server to Salesforce is.
• Experience in working with App Exchange applications such as Field trip, Nintex Drawloop, Constant Contact, Conga composer and Geopointe (Territory management).
• Experience in working with customers to determine their needs, gather, analyze and document requirements, communicate with customers throughout the development cycle, manage customer expectations, resolve issues and provide project status.
• Used pick lists, dependent pick lists and implemented search functionality in picks lists and auto refresh and auto search on selecting pick list.
• Experience in designing administrative task like OWD, creating Profiles, Roles, Users, Public groups, Queues, Permission sets, Email services, Reports, Dashboards, Process Builder, Custom Settings and web-to-lead functionality.
• Established Salesforce Data Governance team with lead users across departments to identify best practices around Salesforce usage, reporting and data visualization, object, field and record-level security and data quality.
• Possess Comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management and Call Center.
• Developed and worked on different Salesforce environments such as sandbox and production environments.

Environment: SFDC platform, Apex, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, SOQL, SOSL, Custom Tabs, Email Services, Sandbox data loading and Force.com IDE Plug-in Eclipse.

Confidential

Java Developer

Responsibilities:

• Gained experience in JavaScript, HTML and CSS
• Used Java to design enhancements to the client application
• Used complex SQL queries using joins, AND, OR, WHERE etc.
• Gained some familiarity with auto-wiring Java Beans.
• Worked on scripts to create tables, views, queries, performance using SQL.
• Maintained Cross Browser compatibility and implement Responsive Design using Bootstrap, HTML, CSS and JavaScript.
• Wrote application level code to perform client-side validation using JQUERY and Java Script programming.
• Maintained and updated development standards library with best-practice approaches to front-end coding and development techniques and processes.
• Developed data analytics and report from the database.
• Researched and answered questions from client concerning issues with the application
• Upgrade Oracle WebLogic server, jdk, web services framework, ant building tol, portal, and reverse proxy server.

Environment: JAVA, Spring Framework, Hibernate, Maven, Eclipse, MySQL, Jenkins, Apache Tomcat Sever, HTML, CSS, JavaScript, AJAX.