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Salesforce Developer/ Admin Resume

Atlanta, GA

PROFESSIONAL SUMMARY:

  • 5 years of overall professional IT experience with 4+ years of ample experience in salesforce.com CRM and Force.com platform and 1 year as a Java & J2EE developer.
  • Good knowledge in all phases of SDLC including requirements gathering and analysis through project Design, Development, Testing, Implementation, Deployment and Maintenance.
  • Experience in working on Salesforce.com Sandbox and Production environments.
  • Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud.
  • Experience in working with Agile and Waterfall Methodologies.
  • Salesforce.com experience in creating Object, Field, Record Types, Page Layout, Workflow approvals, Validation Rules, Security Controls, Group and Analytical Snapshots.
  • Experience with best practice implementations using Process Builder, Apex (triggers, batch classes, and inbound email service classes), and Visualforce pages.
  • Well versed with CRM processes like Sales, Marketing, Customer service, Customer support, Business processes and recommended solutions to improve using SFDC.
  • Maintained and supported various Functional areas like Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes and Activities.
  • Proficiency in working on Eclipse IDE using Force.com plugin and Developer Console.
  • Manage the implementation of all Pardot forms to ensure proper tracking, integration and data quality.
  • Experience with data migration and updates through AppExchange, Data Loader and Workbench in Salesforce.com
  • Creation and setup of fields, forms, handlers, segmentation rules, automation rules, email templates and auto - responders in Pardot administrator.
  • Experience in information transformations mapping, creating sessions, and workflows.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool.
  • Experience in Creating User Roles, Role Hierarchies, Profiles, Permission sets and Sharing settings to ensure that the protected data is available only to the authorized users
  • Having good knowledge on salesforce.com sharing rules and user access privileges. Used different data tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete
  • Experience with Web Services API. Implemented SOAP based Web Services using SAP and Informatica Power Exchange.
  • Experienced in Java & J2EE Design patterns like MVC .
  • Experience Created Lightning apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
  • Proficiency in Sales Cloud and Service Cloud features. Worked on Salesforce Communities and performed configuration and customization to client facing interface.
  • Hands on experience in Java, JSP, Servlets, REST Web services, Struts for design, coding, performance tuning, testing and maintenance of software applications.
  • Work experience on various languages like SQL, Oracle, XML, and JSON
  • Experience in Object Oriented Programming involving design, analysis and development of web-based applications using Java technologies: HTML, CSS, XML, JavaScript, and J2EE.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Sandbox development and Testing, Case Management Automation, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox, and Production).

Web Technologies: SOAP, REST, Apache 2.2, HTML, CSS, AJAX, jQuery, JavaScript, JSON, XML, SOAP, WSDL, Web Services, REST

Programming Languages: APEX, JAVA, C, C++

Databases: Force.com DB MySQL, MS SQL Server, Oracle

Custom Integration: Outbound Messages, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Salesforce Developer/ Admin

Responsibilities:

  • Interact with client management and users and demonstrate understanding of business needs.
  • Provided knowledge, limitation around Salesforce integration functionality (Generating code from WSDL files).
  • Involved in business requirements gathering and solution design of functional processes.
  • Used Agile Scrum Methodology of development for all the project requirements given by the BA Team. Also have regular scrum meeting between BA and Developer team to discuss issues and goals fulfilled.
  • Work on complex data migration projects using Data Loader tool and Cast Iron.
  • Creating/Setting up Salesforce user Accounts providing the required permissions and ensuring access for various tools by correct Provisioning of Licenses
  • Enhancing profiles to ensure limited access and securing data integrity and data security across the organization and introducing new access standards to reduce future collisions or data risks.
  • Implemented changes to payment processor to handle the new credit card encryption as Secure Vault and periodic Credit card purges for PCI compliance
  • Creating Lightning Components and used Lightning Design System to convert existing Visualforce pages to lightning components.
  • Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions.
  • Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
  • Involved in using Lightning, Process Builder and Workflows. Worked on customization of visual force to have Lightning Experience for desktop and mobile applications.
  • Understand Workday functionality across multiple modules and releases.
  • Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
  • Developed and Created portals and site for the End Users to interact with Visualforce Pages.
  • Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs.
  • Created custom VF pages to leverage the functionality of displaying the information from different objects and update them on the same page (insert records, update and view records on VF pages).
  • Created complex workflow rules criteria for field updates and email alerts.
  • Used Angular js for building user interfaces.
  • Created validation rules for performing data validations depending on the user's profile and their record type.
  • Used HTML, JavaScript for building Visualforce pages.
  • Used API's for integrating with other systems.
  • Used Ant migration tool, Change Sets as well as Eclipse IDE for deployments.
  • Extensively worked on Partner portals and designing logic for this functionality.
  • Performed lifecycle activities such as analysis design, development/configuration, documentation, and testing (Regression and Smoke) based on system requirements.
  • Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce (SFDC).

Environment: Saleforce.com platform, Apex classes, triggers, Visual Force (Pages, Component & Controllers), Lightning JavaScript, JSON, jQuery, Apex, Heroku, Agile/Scrum, SOQL, SOSL and DML, Workflow rules, Validation rules, Reports, Dashboards, Custom Objects, Custom fields, custom links and buttons, Security Controls, Custom Tabs, Sandbox data loading, data modeling, Unit tests and production environment.

Confidential, Columbus, OH

Salesforce Developer/ Admin

Responsibilities:

  • Worked with the business team members and stakeholders for requirement gathering throughout the planning and implementation.
  • Performed the role of Salesforce.com Developer in the organization.
  • Involved in migrating the standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities and custom objects in standard experience to lightning experience.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects and it to read, extract, and load data from comma separated value files.
  • Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
  • Designing the custom web pages with visual force.
  • Upgraded some Apps from Classic to Lightning Experience to develop rich user interface and better interaction of pages.
  • Created modern Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
  • Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
  • Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
  • Implemented Apex Controllers, Apex Classes & Triggers and linked them to manage the workflows Implemented in the system and Created profiles and implemented Object and field level security to hide critical information.
  • Run weekly reports to ensure end users are following data entry standards and make changes when necessary.
  • Coded APEX Triggers and S-Controls created rule based automated workflows.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Implemented web-based case management automation - Web to Case (on Case Object) to track and solve customer's issues.
  • Designed Web Pages in Visualforce for capturing customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
  • Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.

Environment: Salesforce.com platform, Salesforce Lighting, Apex Language, CRM, Visual Force (Pages, Component & Controllers), Page Loader, CTI, Workflow & Approvals, UML Tools, Email Services, Security Controls, Sales cloud, Sandbox data loading, Eclipse IDE.

Confidential, Boston, MA

Salesforce Developer/ Admin

Responsibilities:

  • Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
  • Designed, developed and deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts, Custom tabs, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
  • Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
  • Hands on experience in creating Apex Classes and Triggers for various kinds of enhancements in the project.
  • Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Developed interface in Salesforce Community using custom Apex classes, HTML, CSS Class, and components to allow Community Users to create and edit cases as well as submit case comments.
  • Created Visual force and HTML Email templates to be sent to the users depending on the action they perform after they log into the community.
  • Trained Sales Representatives to use Salesforce and Steel brick.
  • Used GitHub, Jenkins for code migration from Personal Sandbox to Dev and used ANT tool to migrate from Dev to Production Environment.
  • Implement and integrate Salesforce & Pardot (enable features, connectors and data)
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Implemented pick lists, dependent pick lists, lookups, Junction objects, master detail relationships, validation and formula fields to the custom objects.
  • Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs.
  • Manage the implementation of all Pardot forms to ensure proper tracking, integration and data quality.
  • Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
  • Animated client-side user interface elements on a visual Force page using jQuery.

Environment: Saleforce.com platform, Apex Data Loader, SOSL, SOQL, CSS, AJAX, MS Excel, Visual Force Pages, Workflow & Approvals, Reports, Custom objects, Sandbox, SSO, Service Cloud, HTML, J-Query, Communities, MS Visio, Outlook, and Eclipse IDE Plug- in.

Confidential

SFDC - Jr. Administrator

Responsibilities:

  • Interacted with administration group to gather and analyze Business/Functional requirements and creating technical specifications.
  • Developed Use Cases, class diagrams and sequence diagrams using Rational rose.
  • Developing the application as per the requirements and business rules.
  • Jr. Salesforce Admin for 2 internal Orgs at Salesforce.com
  • Provisioned users’ access to orgs within salesforce.com
  • Managed users’ access to Reports, Dashboards.
  • Troubleshot users access issues for Apps, Connected Apps, objects, custom objects, records, fields (FLS), record types
  • Assigned users to Permission Sets, Public groups, Queues, Profiles, and Roles depending on users and businesses need.
  • Assisted users with building reports in Salesforce.
  • Mass updating of records with data loader.
  • Built custom report types to meet users’ needs.
  • Created permission sets and modify page layouts
  • Modified user profiles (increasing CRED, FLS, system permissions, record type and page layout access, visual force page and apex class access)
  • Updated field pick list values.

Environment: Salesforce.com Java 1.4, HTML, PL/SQL, Data loader, Page layouts, Java Script, Apache Tomcat, Eclipse, MySQL, HTML, CSS.

Confidential

Java Developer

Responsibilities:

  • Developed use cases, class diagrams and sequence diagrams using Rational rose.
  • Developed the application as per the requirements and business rules.
  • Part of the team, which was responsible for designing and developing the application in n-tier fashion as per struts, based MVC architecture standards.
  • Responsible for developing the Registration modules of the wholesale application.
  • Utilized the various J2ee Design patterns to develop the Business modules based on the required functionality.
  • Responsible for developing the application level flow by utilizing Java, JSP and Struts.
  • Responsible for developing the OS specific scripts (Shell Scripts) for automating the closing doc process.
  • Used JavaScript front end Validations.
  • Developed Session beans and entity Beans representing business logic abstractions.
  • Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.

Environment: Java, JSP, Oracle 8i, Servlets, Apache Tomcat, Java Beans, JDBC, Java Script, HTML and Rational Rose and Dream weaver.

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