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Salesforce Developer Resume

Denver, CO

PROFESSIONAL SUMMARY:

  • Around 4 years of professional IT experience in Administration, Development, support of Salesforce.com CRM implementation for multiple clients.
  • Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
  • Hands on Experience in Salesforce Configuration to meet business requirements
  • Excellent Interpersonal skills; Team player with ability to work effectively with all levels of organization and individually as well

TECHNICAL SKILLS:

Force.com Features: Workflow & Approvals, Field updates, Reports, Custom Objects, Custom labels and Tabs, Role Hierarchy, Dashboards, Security Controls, and Sandbox data loading, Process Builder, Page Layouts, Record Types.

Force.com Tools: Force.com Apex Explorer, Lightning FrameWork, Force.com Excel connector and Force.com Data Loader

Operating Systems: Windows (10, 7, XP), Mac 10.x

Database: Oracle, MS SQL Server 2000/7.0 and MySQL.

PROFESSIONAL EXPERIENCE:

Confidential, Denver, CO

Salesforce Developer

Responsibilities:

  • Part of Support team which manages multiple applications on Force.com platform.
  • Daily administration and support of Salesforce, including configuration updates to security, sharing rules, profiles, roles, custom & standard objects, fields, record types, page layouts, complex workflow rules, Process Builder, Visual Workflow, reports/dashboards and validation rules
  • Creation and update of roles, profiles, sharing rules, permission sets and field level security
  • Closely work with business to understand Salesforce requirements and subsequently translate them into technical stories for the Salesforce developers
  • Point of Contact for the offshore team to track the progress on various development activities.
  • Performed and executed functional testing, GUI testing and regression testing.
  • Support data management activities to ensure a high level of data quality and integrity
  • Create training materials and user documentation, and maintain ongoing documentation processes as business needs evolve or features are added
  • Support of helpdesk issues and timely problem solving.
  • Driven operational excellence, stability, and scale by observing strict change control, data governance, and release management.
  • Manage the setup of new users and their permissions
  • Developed workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic
  • Created Profiles and Permission sets to implemented object level, field level and record level security and visibility settings
  • Designed and Developed Page Layouts, custom objects, custom tabs, and visual force tabs.
  • Implemented picklists, dependent pick lists, lookup, Junction Objects, Master Detail Relationships, Validation Rules and Formula Fields.

Confidential

Salesforce Administrator

Responsibilities:

  • Part of both Implementation team and ongoing support and administration of Salesforce CRM Application
  • Worked on both Sales Cloud and Service Cloud Implementation, which included Opportunity Management, Case Management and Campaign Management.
  • Designed, setup and maintained Salesforce standard objects, custom objects and junction objects.
  • Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Salesforce.com
  • Ensured data integrity through the appropriate use of de - duping, loading and exporting tools, for bulk of data using Data Loader.
  • Configured Fields, Record Types, Page Layouts as part of CRM implementation.
  • Developed and maintained Reports and Dashboards.
  • Worked on various configurations like validation rules, workflows, email alerts, approval processes as part of implementation.
  • Managed ongoing support requests and administrative needs of users after go-live.

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