SUMMARY:

• Strong 8 experiences in Salesforce CRM data model of Sales, Service and Marketing cloud and customization of Standard Objects Leads, Accounts, Contacts, Opportunities, Opportunity Products, Campaigns, Campaign Members, Cases, Solutions, Knowledge, and Articles.
• Sounds knowledge with Salesforce relationships - Lookup, Master-Detail, Junction Objects, Fields, Dependent Fields, Formula Fields, Validation rules, Page Layouts, Search Layouts, Compact Layouts, Related Lists, Custom Links, Buttons, Tab and List views.
• Expertise with Salesforce Administrative tasks of Creating Users, Profile, Permission Sets, setting up organization role hierarchy, security controls (Network IP filtering, Password policies), Remote Site Settings, Email Templates, Connected Apps, and Sites.
• Proficient with org data sharing by configuring Organization -Wide Defaults (OWD), creating sharing rules using Criteria/Owner based sharing rules on standard and custom objects.
• Extensively worked on declarative programming using workflow rules & approval process and related actions Field updates, Email alert, create Task and Outbound messaging.
• Good Experience in agile development .
• Good experience with Process Builder and consolidated all existing workflow rules into new process flows and created actions like updating child records, auto submission of approval process based on the criteria.
• Strong experience with Sales cloud customization on Lead by defining the Lead process, Assignment Rules, Web-to-Lead & field mapping, enable team selling on Account Teams, Opportunities by configuring Price books and adding Price books for the products.
• Good knowledge in configuring and executing Campaigns using Exact Target by creating HTML Email templates, data sets in Exact Target.
• Experience working with Service cloud by implementing Email-to-Case, Web-to-Case, Assignment, Escalation, Auto-response rules on Case object, implementing Service Console and Live agent.
• Good experience with tools like Force.com Explorer, Eclipse IDE (with Force.com plug-in), Data Loader, Workbench, SOAP UI for querying and accessing REST, SOAP web services.
• Proficient with Salesforce communities’ configuration and setting up community users.
• Build custom report types, Tabular, Summary, Matrix and Joined reports, Analytic Snapshots and Dashboards for different business units and configured report/dashboard folder visibilities.
• A strategic thinker, fast learner with excellent communication and time management skills

TECHNICAL SKILLS:

Salesforce: Salesforce CRM, Apex, Visual force, Triggers, Batch & Schedule classes, Sales Cloud, Service Cloud, Marketing Cloud, Data Loader, Custom Labels, Article Management, Visual Flows, Process Builder, SOQL, SOSL, HTML, JavaScript, CSS, jQuery

Tools: Eclipse, Force.com IDE, Developer Console, Workbench, Data Loader, Demand Tool, Cast Iron Studio

Web Technologies: Java, J2EE, Servlet, Struts, JSP, spring, HTML5/4, CSS3/2, JavaScript, jQuery

Database: Oracle 9i/10g/11g, Microsoft SQL Server 2008 R2, MS Access

Integration Tools: Informatica Power Center 9.x, MuleSoft, Dell Boomi

Methodologies: Agile Scrum, and Waterfall

Operating Systems: Linux, Mac, Unix, Microsoft Windows Platforms

PROFESSIONAL EXPERIENCE:

Confidential, Northville, MI

Salesforce Lightning Developer/ Admin

Responsibilities:

• Built Workflow rules, Approval process and created related actions Field update, Email alert, Creating a Task and outbound messaging.
• Experience on SFDC implementations covering Sales cloud and service cloud and Chatter and AppExchange applications
• Used Process Builder to migrate existing Workflow rules into the process builder and performed additions actions like Create child records, auto submission for approval process on field value changes
• Mentored junior programmers in Oracle database design and development.
• Integrated on premise Mainframe Case, CPQ and Reporting systems with Salesforce REST APIs.
• Experience in configuring Jenkins to achieve continuous integration.
• Experience in working with traditional Waterfall and Agile Scrum methodologies.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Experience working with Agile Methodology.
• Implement agile management ideals by facilitating exercises such as sprint planning and team leading standup.
• Manage project timelines and communicate with management staff and clients to ensure project progress satisfactorily.
• Enact delivery upon completion of projects and ensure that delivery adheres to agile practices maintained by the company.
• Responsible for all the activities related to configuring Data Loader, Uploading data in CSV files into Salesforce.com and checking the correctness of the data.
• Started working on building an App-Exchange application to push leads from different partner Salesforce channels to our salesforce by establishing security around it.
• Maintained version control of the Java files with SVN and GIT.
• Understand B2B2C lead management and marketing automation processes using pardot.
• Developed Lightning apps with design systems using CSS and Parameters, App Builder and Lightning component features for the use of Desktop and Salesforce1 Mobile Platforms.
• Hand on experience in salesforce lightning feature and knowledge. And Implemented wave Analytics to track overall business which increased 20% of entire sales
• Expertise in Informatica Data Quality (IDQ) tool installation and Standardization, Address Validation and De-duplication.
• Experienced using salesforce Lightning UI. Created Components and Apps in salesforce Lightning and Salesforce1 Mobile Experience and Involved on creating Lightning Pages Inside Lightning community Builder.
• Business requirements document (BRD) details the business solution for a project including the documentation of customer needs and expectations.
• Hand on experience in salesforce lightning feature and knowledge.
• Worked on customer portals and Communities administration.
• Created Visualforce pages for custom login and configuration of Communities.
• Test-driven development (TDD) is a software development process that relies on the repetition of a very short development cycle:
• Migrated bulk data from external data source to Salesforce using Data Loader bulk API.
• Change Management (Testing, Training, Customer Betas, Internal and external communication). Service cloud Console:
• Experience in Salesforce1 Mobile with out of box using Lightning.
• Managing Repositories using Jenkins and GitHub.
• Designed a responsive website using Bootstrap contents that fit different devices including mobile, tablet and desktop.
• Responsible for Testing - unit testing & integration testing using JUNIT.
• Worked on service cloud implementation using Cases, and implemented Email-to-Case, Escalation and assignment rules.
• Developed Mulesoft application to consume SAP WS and expose the same to Salesforce to integrate data.
• Implementation and rollout experience with salesforce .com CRM (Sales cloud, Service Cloud, Marketing cloud), Communities, Sites and Force.com platform.
• Prepared SOQL, SOSL queries for data extraction, migration and update.
• Expertise in Informatica Data Quality (IDQ) tool installation and Standardization, Address
• Monitors and provided security through Authorization and Digital signature and validation and De-duplication.
• Deployed components using Force.com Migration tool (prepared package.xml), Change Sets, Workbench and Eclipse to deploy across dev, QA and UAT Sandboxes and Production instances.
• Used Eclipse IDE to develop Java code and perform all changes needed.

Environment: Sales Cloud, Service Cloud,Marketing Cloud Data loader and Data management, ANT Migration tool and Bamboo, sandbox, workflows, Custom objects, Reports and Dashboards, Partner Portal, Custom Profiles, Page Layouts, Security Settings, Data Sharing Rules,GitHub, Jenkins, SAP.

Confidential, Oakbrook Terrace, IL

Salesforce Developer/Admin

Responsibilities:

• Interacted with various business team members to gather the requirements and provided technical inputs for the user stories.
• Designed and created Custom objects, Relationships (Lookup, Mater-Detail), Junction objects, Fields (Formula and Rollup summary), Custom tabs, custom apps, Validation rules, Record Types, Page layouts, Search Layouts, Compact Layouts, List views on various objects and Connected apps for Integration.
• Created HTML, Text based Email Templates and Folders for different business groups.
• Built Workflow rules, Approval process and created related actions Field update, Email alert, Creating a Task and outbound messaging.
• Used Informatica Power Center in synchronizing SQL and Oracle to the Salesforce application.
• Configured data sharing by setting up Organization-Wide Defaults (OWD), Owner-based &Criteria- based sharing rules on various objects.
• Written complex validation rules on standard and custom objects to perform based on record type, login user, and profile.
• Experience using in SCRUM for agile development and participate in team led solutions, reviewing peeps code for quality and completeness.
• Participated in industry training on the latest advancements in agile development and new technologies.
• Identify development issues, brainstorm solutions, and constantly improve the solution via testing and feedback until the issue is resolved.
• Configured Salesforce Outlook connector for a couple of business users for synchronization of Salesforce Contacts, Activities from Salesforce to Outlook and vice-versa.
• Enabled Salesforce1 mobile for mobile applications and roll out two-factor authentication.
• Configured Single Sign-On for sandbox and production instances with Active Directory as IdP and created my domain.
• Worked on customization of Sales cloud objects Accounts, Contacts, Opportunities, Price books, Products and configured Account Teams for team selling.
• Configured Web-to-Lead, field mapping for conversion and created Lead assignment rules.
• Created and configured Escalation, Assignment rules, Web-to-Case, Email-to-Case on Case object.
• Worked on customization using Apex language to build Custom, Extension Controllers for user actions performed by users in the UI.
• Developed rich UI using Visual force page components, Bootstrap CSS and performed client-side validation using JQuery and JavaScript.
• Used Developer Console, Force.com Explorer, Eclipse with Force.com Plug-ins for development and Data Loader, CLI for data migration.
• Developed various Custom Report types, Tabular, Summary and Joined reports, Dashboards and Analytic snapshot and created Report/Dashboard folders and provide access to a different user based on the Roles.
• Migrated bulk data from external data source to Salesforce using Data Loader bulk API.

Environment: Saleforce.com platform,Sales Cloud, Marketing Cloud, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Github, Jenkins, Windows Vista.

Confidential, Chicago, IL

Salesforce Developer/Admin

Responsibilities:

• Actively involved in design and development of custom CRM solution to service.
• Architected the solution in SFDC and participated in coding apex classes, triggers, visual force pages and REST API’s.
• Created custom service cloud application on top existing solution to improve the productivity of CRMs.
• Created Reports & Dashboards to view data from custom object.
• Implemented SSO in SFDC, to utilize corporate windows authentication.
• Extensively worked on SFDC UI using Visual Force Pages.
• Extensively worked on integrating REST API using callouts framework in SFDC.
• Extensively worked on SOQL and Apex Triggers to implement business logic.
• Designed and developed workflows and Process Builders to automate the business processes.
• Worked on Custom Setting and Test Case.
• Extensively worked on customizing existing salesforce objects as well as creating new objects.
• Extensively used apex Data loader to synchronize the data between external systems and SFDC.
• Administered, configured and managed Salesforce application user Profiles, Roles, Permission Sets, generating Security tokens, upgrade to managed app exchange packages.
• Created Workflow rules, Approval process on various objects to automate actions Email Alert, Field Update, Creating task, Outbound messaging and time-dependent actions.
• Created custom pipeline report and other reports for different business users using tabular, summary and matrix reports and dashboards.
• Written SOQL, SOSL queries in Apex triggers and controllers, used Salesforce workbench to generate queries.
• Developed apex custom and extension controller classes for actions defined in Visual force pages.
• Designed and developed Custom objects, Components, Visual force Pages to suit the needs of the application Deployed components across organizations (Production and Sandboxes) using Eclipse, Force.com Migration Tool, and Change Set.

Environment: Saleforce.com platform, Apex Language, Triggers, Visualforce, SOQL, Change Set, Data Loader, Force.com, Work Flows-approval, Custom objects, Custom tabs, Email service, Html, Web service, Sharing Rules.

Confidential

Salesforce Admin

Responsibilities:

• Performed roles of Salesforce Configuration and Administrator.
• Created relationships using Lookup and Master-detail among custom and standard objects and created junction objects to establish many-to-many relationships among objects.
• Created various Formula, Rollup Summary Fields, Record types, Page Layouts, Search Layouts, Related lists, List views, Custom tabs, apps, Custom Links, Custom Buttons and Actions on a record detail and edit pages.
• Customized various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Products, Price books, Campaigns, Campaign Members, Cases, and Solutions.
• Customized Leads by creating a Lead process for various groups, assignment rules, web-to-lead and custom lead conversion.
• Implemented Case Management Automation to track and solve customer issues by creating support process, record types, assignment and escalation rules.
• Configured Partner and Customer portal for the users in the organization for Partner selling.
• Administered, configured and managed Salesforce application user Profiles, Roles, Permission Sets, generating Security tokens, upgrade to managed app exchange packages.
• Created Workflow rules, Approval process on various objects to automate actions Email Alert, Field Update, Creating task, outbound messaging and time-dependent actions.
• Created custom pipeline report and other reports for different business users using tabular, summary and matrix reports and dashboards.

Environment: Saleforce.com platform, Apex Language, Triggers, Visualforce, SOQL, Change Set, Data Loader, Force.com, Work Flows-approval, Custom objects, Custom tabs, Email service, Html, Web service, Sharing Rules.

Confidential

Salesforce Admin

Responsibilities:

• Worked with the business community to gather requirements and converted them into Business Requirement Documents (BRD) and Functional Requirement Documents (FRD)
• Created various Custom Objects as per requirement.
• Worked on various standard Objects like Accounts, Case, and Contact.
• Created Security Settings for Roles and Profiles and managed Security Sharing Settings.
• Developed Validation Rules for the Custom Objects and Workflow rules and Approvals for some fields.
• Restructured Custom objects, Master detailed relationship between objects to better suites the organization.
• Deploy SFDC package from one organization to other organization.
• Developed APEX class, Controller class and APEX Triggers from various functional needs in the application.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports (Summary reports, Matrix reports, Pie charts, Dashboards) and set up Reports folders.
• Importing and exporting large volume of data using Data Loader.
• Used Sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Triggers, Visualforce, SOQL, Change Set, Data Loader, Force.com, Work Flows-approval, Custom objects, Custom tabs, Email service, Html, Web service, Sharing Rules.