PROFESSIONAL SUMMARY:

• 3+ years of successful experience in IT industry with strong Object - oriented Analysis, Designing and Programming skill with extensive experience in Salesforce.com CRM with proficiency as a Developer and Administrator.
• Experience in Development, Administration, Configuration, Implementation, and Support of salesforce CRM, and Salesforce applications based on Apex Language and leveraging Force.com Platform -- world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Experienced in software development using Object Oriented Programming.
• Expertise in SFDC Administrative tasks like creating Profiles, Roles, Users, Field Dependencies, Custom objects, Custom Tabs, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Security and Sharing rules, Tasks and Actions.
• Expertise in developing client-specific solutions on force.com platform using Controller, extensions, Apex, Triggers, Force.com IDE, Visualforce, S-Controls, SOQL & SOSL etc.
• Hands on experience in Salesforce CRM integration, developing and deploying custom integration solutions.
• Experience in designing various Webpages in Visualforce. Developed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application.
• Experience in using Force.com Explorer to browse data model schema, custom objects, fields, and to build and test SOQL queries.
• Created and used Email templates in HTML and Visualforce.
• Have in depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, Angular JS, WSDL and SOAP.
• Experienced with RDBMS implementation and development using, SQL Server, PL/SQL, Oracle and MySQL.
• Experience with User Acceptance Testing (UAT) and Accessibility Testing.
• Installed Salesforce Apps, configured and maintained user security permissions according to the organizational needs.
• Having strong knowledge of SFDC standard data structures and familiarity with Force.com platform.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers, and Events.
• Customized existing Visual Force to align with Salesforce new Lightning UI experience.
• Extensive experience in Salesforce.com Customizations, Data-Loading, Integration, and Deployment.
• Data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Experience as Business Analyst working with Subject Matter Experts (SMEs) and documented them in a format that could be reviewed and understood by both business and technical teams.
• Knowledge of Apttus CPQ Configuration and in Quoting and Pricing, Order Management and Product Configuration and Custom objects for Quote and Quote lines and captured quote information for CPQ.
• Experienced with Visual Force Pages using Standard Controller, Custom Controller and Extension Controllers.
• Experience in web technologies like HTML, XML, JSON, CSS, JSP, JavaScript, WSDL, jQuery, Bootstrap and SOAP.
• Integrated SFDC with Market Tool to make Marketing process easy to access Leads and opportunities.
• BULK API & Metadata API, Force.com IDE, Change Sets, Force.com ANT Migration, Workbench.
• Having strong experience on Integration with external systems like SAP and Oracle using SOAP API and REST API.
• Experience in Custom Integration of Outbound Messages, Workflows, Security Controls, App Exchange Package & Custom Application, Sandbox Data Loading.
• Worked on Data.com for populating lead information into Salesforce.com by using REST API
• Worked on getting Latitude and Longitude from Google Maps by using REST API.
• Have good experience Test Methods for Apex Triggers, Apex Classes and writing SOQL and SOSL queries.
• Involved in creating new Lightning pages and build custom Salesforce 1 Lightning apps for different business groups in the organization using Lightning App Builder.
• Built Lightning components using Aura framework with backed Apex Logic.
• Proficient in Lightning component tabs and Visualforce tabs.
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing, Deployment and Maintenance.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Classes, Triggers, SOQL, SOSL, Visualforce (Pages, Components and Controllers), Apex Data Loader, Agile, Apex Web Services, AJAX, Dashboards, Analytic Snapshots, Custom Objects, Reports.

Languages: C#, APEX, Java, HTML, JavaScript, CSS.

Database: MS Access, MySQL, SQL Server.

SFDC Tools: Force.com IDE, Data Loader, Force.com Explorer, Migration Tool, Force.com Excel Connector, App Exchange.

Microsoft Tools: MS Outlook, MS Share point, MS Project, MS Word, MS Excel, PowerPoint, MS Visio.

Operating System: MS Windows, Unix, Linux.

Object-Oriented Analysis Tools: Rational Rose, Rational ClearQuest, Rational Requisite Pro and MS Visio.

Web Services: SOAP, WSDL, RESTful.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like Visualforce, force.com API, and web services.
• Developed a landing page using the Visualforce. Worked as a legacy for creating new roles and profiles in the organization.
• Understanding SFDC CRM processes for pre-sale activities.
• Followed Agile Scrum methodology that included iterative application development.
• weekly Sprints and stand up meetings.
• Worked on various standard modules of salesforce.com such as service cloud, Force.com IDE, Marketing cloud, Community cloud, Custom Cloud and Analytics Cloud.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Migrated data from external sources and performed insert, delete, upsert, export operations on millions of records.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
• Integration of Community cloud with external information systems using SOAP API web services.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Executed Backend and Database tests using SQL queries, validating the data for database editing.
• Involved in creating Salesforce application using Angular JS, Apex and Visualforce.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on Force.com Explorer for querying Salesforce database using SOQL and SOSL queries and Data Loader for insert, update, and bulk import or export of data.
• Developed custom Force.com components on Custom object for creating Reports (Visual Force pages as reports)
• Used HTML, JavaScript for building Visualforce pages.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
• Worked on converting Salesforce classic VF pages into lightning using lightning components and lightning App
• Used API like SOAP API and REST API for Integration with other systems.
• Performed lifecycle activities such as analysis design, development/configuration, documentation, and testing based on system requirements
• Involved in creating Approval process, Email Templates using Visualforce Components according to the requirement.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed Salesforce Visualforce interface using JavaScript, Angular JS, jQuery, PHP and Apex to call the Salesforce.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.
• Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Maintenance of installed Managed Packages in lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Visualforce Pages for lightning experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and lightning.
• Created user interface pages depending on the requirement using JavaScript, Json, angular JS, Html, bootstrap, CSS
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on sales force Lightning components for building customized components replacing the existing ones and also embed Lightning components in Visualforce page by using new lightning out feature by event-driven programming.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.

Environment: Salesforce.com, Force.com IDE, Lightning, API, Apex Classes, Apex Triggers, Apex Controllers, Angular JS, Visualforce Pages, SOQL, SOSL, SQL, Service Cloud, Dashboards, CSS, HTML, Sales Cloud, Eclipse, Chatter, Data Loader, Profiles, Data Migration, Page layouts, Roles, Custom Objects, Reports, pick lists.

Confidential

Salesforce Admin/ Developer

Responsibilities:

• Gathered requirements and developing client-specific solutions by understanding customer's business and technical environment.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce.
• Proficient in Data Migration from Traditional Applications to Sales Force using Data Loader Utility.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages.
• Created and deployed Several Reports using salesforce.com platform.
• Extensively involved in Data Migration from three legacy systems to Salesforce.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked on various Salesforce standard objects like Accounts, Contacts, Leads, Opportunities, Campaigns, Reports and Dashboards.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Integrated with several APIs to integrate with enterprise and on cloud applications.
• Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages of salesforce.com and SOAP and REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Provided daily user support in managing users, creating and maintaining custom objects and fields, handling data migration and maintenance of page layouts.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields using Restful API callouts. Involved in creating Apex classes, Visualforce pages, Triggers, Workflows, Batch Apex Classes and Schedulers.
• Customized Salesforce.com Fields, Page Layouts, Record Types, Queues, and Profiles and make the same changes in test and production environments. Deployed the code from Sandbox to Production using Eclipse and Change Sets. Developed Test classes and maintained the proper code coverage to deploy into the production boxes.
• Used the sandbox for testing and migrated them between Sandbox and Production environments for final implementations.
• Worked with anonymous blocks that could be compiled and executed using system log console, Force.com IDE and web services API call
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases tab
• Used sandbox mode for testing and migrated the code to the production instance in iterations
• Responsible for understanding the data migrating requirements and analyze data to be loaded from legacy systems to Salesforce.com
• Designed and developed workflow rules, validation rules, assignment rules, email alerts and templates

Environment: Salesforce.com, Force.com, IDE, Apex Classes, Apex Triggers, Workflows, Apex Controllers, Visualforce Pages, SOQL, SOSL, SQL, Service Cloud, Sales Cloud, Restful API, SOAP, Eclipse, Reports, Dashboards, Data Loader, Page layouts, Roles, Sandbox Testing, Profiles.

Confidential

Salesforce Admin

Responsibilities:

• Involved in Design, development, testing, documenting, and deploy high quality business solutions on the SFDC platform based on industry best practices as well as business needs and maintaining interfaces from legacy system.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.
• Created and maintained the documentation for Design, Migration and Integration.
• Integrated the Rest Web Services API for extracting the data from external systems to display in the pages of salesforce.com.
• Worked with SOQL and SOSL queries to store and download the data fromSalesforce.com platform database.
• Efficiently used tools like Apex Classes, Visual Force pages, triggers, workflows and approval processes to develop complex requirements of the customer.
• Extracted the data from Salesforce.com application into the external databases for generating large data reports.
• Designed various HTML Email templates for Auto-Response to customers.
• Involved in Functional Testing, GUI Testing and Compatibility Testing.
• Extensively worked on building complex Visual force pages using standard, custom and extension controllers to suit the needs of the application.
• Implementation experience with Salesforce Case Management, Salesforce Workflows, Salesforce Change Migration/Release process, Salesforce.com Sales Cloud, Service Cloud and segregation of Salesforce administration duties.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Implemented workflow rules and defined related tasks, email alerts, field updates to implement the business logic
• Integrated apex with external services by making callouts that used SOAP and WSDL.
• Worked with apex scheduler to invoke apex classes at regular intervals
• Developed dynamic approval processes (with necessary templates, page layouts and defined approval actions on them) for automation
• Developed SOQL & SOSL queries to get data from different related objects
• Expertise in maintaining the functional areas of data management, accounts, contacts, leads, campaigns, opportunities, activities, dashboards and reports
• Used apex data loader for migrating records to Salesforce

Environment: Force.com, SFDC, IDE, Apex Classes, Apex Triggers, Workflows, Apex Controllers, Visualforce Pages, SOQL, SOSL, SQL, HTML, GUI Testing, CSV, Data Loader, Page layouts.