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Salesforce Admin/ Developer Resume

Denver, ColoradO

SUMMARY:

  • 6 years of IT experience in Application Software Designing, Development, Testing and Implementation.
  • Over 4+ years of extensive experience in Salesforce.com CRM and Force.com cloud platform with proficiency as developer and administrator.
  • Experienced in Discovery Phase, Scoping Phase, Analysis and Implementation Phase.
  • Strong Requirements gathering experience and documentation skills which includes Conducting User Interviews, transforming business requirements into user requirement specification, Functional Requirement Specifications Document (FRD) and Use Case Narratives.
  • Good techno - functional knowledge of CRM Products, Sales Cloud, Service Cloud and Market to Configuration and Customizations.
  • Implementation experience of Salesforce.com applications like the Sales, Marketing and Service and Support Modules.
  • Experience in Building Lightning Components and Process Builder.
  • Experience with developing a complete Case Management System using Lightning Components, Controllers, Helper Methods, and Style Sheets.
  • Extensively worked in integration using Cast Iron Tool.
  • Expertise in Service Cloud console and mobile application integrations.
  • Proficient in Case Management using assignment, escalation, workflow rules and actions.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
  • Develops solutions using Sales Cloud, Service Cloud, and Marketing Cloud and Visual Force.
  • Worked on Exact target/Marketing Cloud.
  • Experience in Sales Force SFA applications based on Apex Language and leveraging Force.com Platform -- world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
  • Have in depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
  • Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
  • Expertise in Force.com technology stack: APEX, Visual Force, SOQL, SOSL.
  • Experience in configuring price quote (CPQ).
  • Experience in building Visual Force Pages, Visual Force Custom Controllers/Components, Advanced Search Functionality, Reports, Dashboards, Tabs.
  • Installed Salesforce Apps, configured and maintained user security permissions in compliance with organizational Needs.
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
  • Experience integrating SFDC with applications like Microsoft Outlook, ACT, etc.
  • Knowledge in developing web-based applications using Java, PHP, XML, CSS, HTML, XHTML, JavaScript, Angular JS, and Bootstrap Technology.
  • Proficient in developing and implementing Web service integration.
  • Developed applications by using JSP, JSTL, HTML, Java Scripts, and Ajax.
  • Good Knowledge of RDBMS, SQL, Microsoft Excel and Access.
  • Expert in tasks such as data extraction, transforming and loading using SQL Loader, Oracle External tables, database links in Oracle and DTS transformations in SQL Server for various file formats.
  • Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.
  • Experience of working with diverse database platforms including Oracle, SQL server.

TECHNICAL SKILLS:

Salesforce.com: Salesforce CRM, Salesforce Admin, Service Cloud Console, SSO, Apex Language, VisualForce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Service Max, Email Services, Analytic Snapshots, Case Management System, SOQL, SOSL.

Salesforce Tools &Integration Tool: Cast Iron, Apex Data Loader

Programming Languages: Core Java, Apex, SQL, HTML, Javascript, CSS.

RDBMS: Oracle.

Operating Systems: Windows95/98/ XP/2000/vista, UNIX.

Database Tools: Oracle 10g/9i/8i, Query Analyzer, SQL Server Profiler.

Web Development: XML, HTML, CSS, Visualforce, JavaScript

PROFESSIONAL EXPERIENCE:

Confidential - Denver, Colorado

Salesforce Admin/ Developer

Responsibilities:

  • Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
  • Developed Java Script methods for doing two actions on a single button click, to overcome the Salesforce limitations.
  • Deploying an app on Heroku and using the Salesforce REST APIs.
  • Creating a Heroku account, Deploying the application & Test the application.
  • Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
  • Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Worked on various AppExchange products according to the needs of the organization.
  • Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
  • Involved in migrating from salesforce classic to Lightning.
  • Involved in Requirement gathering for Salesforce service cloud start up.
  • Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
  • Creating a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
  • Developed Client-side pagination process with all the details.
  • Created Labels to set the predefined values for the client-side pagination process.
  • Developed Custom Validations to override the Salesforce default validation rules.
  • Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
  • Worked on REST-Full micro services sales cloud hosted for legacy and future applications
  • Used C# in various Salesforce and Force.com requirements whenever needed.
  • Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
  • Experience implementing Steel brick, Oracle CPQ cloud.
  • Gathered, maintained, and prioritized system requests, including bug fixes and enhancements for Veeva CRM and related systems
  • Experience in Steel Brick CPQ to create quotes & proposals and increase productivity, increase & close deals.
  • Created mash up between Salesforce CRM and Gmail through Force.com AppExchange's Email integration engine.
  • Performed the role of SFDC developer, lightning developer and interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
  • Complete bulk imports of data using Apex Data loader.
  • Worked on Sales and Service Clouds (Salesforce CRM).
  • Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
  • Involved in Unit Testing, for the customizations and developments done during the project.
  • Interacted with testing and the development teams for the development and testing of the code.
  • Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
  • Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Eclipse IDE, Steel Brick CPQ, Salesforce.com, Force.com Sandbox, Service cloud, Import Wizard, Apex, XML, JavaScript, Controllers, Sharing Rules, Visualforce Pages, Workflows, Email Updates, Web Services API, Oracle EBS.

Confidential - Richardson, Texas

Sr Salesforce Developer/ Analyst

Responsibilities:

  • Interact with various business user groups for gathering the requirements for Salesforce implementation and document the Business and Software Requirements.
  • Configuring Salesforce.com and Veeva CRM, unit testing, data migration, deployment and post deployment support.
  • Worked on Salesforce Lightning Process Builder to easily automate Business Processes
  • Worked on Workflow Rules & Approval Processes, Validation Rules, Custom Objects, Security Controls, Analytics, Reports and Dashboards, Sales & Support Processes
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
  • Develop portal solution using Lightning Components.
  • Worked on Agile and Scrum Methodology for Salesforce custom app implementation.
  • Worked on Service cloud to resolved issues connected to Call Centers, usage of CTI adapters and Mobile applications
  • Scheduling deployments in the Salesforce Marketing cloud application and providing completion communications to the client.
  • Involved in Managing tasks, events, public calendars and multiday events.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
  • Created new user Accounts and assigned profiles as per their role hierarchy.
  • Defined Org wide default to restrict access from users.
  • Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Manage communications and content in Marketing Cloud.
  • Assist client with staging and deploying email campaign with in Marketing Cloud.
  • Used Community cloud on Sales Force platform to connect third party systems.
  • Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
  • Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
  • Integrated the web services using rest and soap by generating the necessary stubs from the WSDL files for Extracting the data.
  • Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Analyzed and converted business workflows to Salesforce workflows and assigned workflow alerts.
  • Performed Data Management, including Data Integration from external data sources using APIs, web services as well as importing and exporting large volumes of data.

Environment: Saleforce.com CRM platform, Force.com Sites, Apex, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, REST, SOAP, Community cloud, Reports, Service Cloud, Sales Cloud, Custom Objects, Custom Tabs, XML, ETL Informatica, MYSQL, Bootstrap, Email Services.

Confidential, Plano, Texas

Salesforce Developer Admin

Responsibilities:

  • Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like Visualforce, force.com API, and web services.
  • Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Created new user Accounts and assigned profiles as per their role hierarchy.
  • Defined Org wide default to restrict access from users.
  • Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
  • Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects
  • Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
  • Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
  • Strong experience in Validation rules, Workflow rules, Assignment rules and Auto-Response rules.
  • Experience in building custom reports and dashboards in Salesforce.
  • Great experience in Export/Import data through Salesforce tools like Data Loader, Import Wizard
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Created profiles and implemented Object and field level security to hide critical information on the profile users.
  • Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
  • Created automations of emails to Opportunity owners based on business requirements.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

Confidential

Salesforce Administrator/ Developer

Responsibilities:

  • Created Objects and fields, Relationships and Record Types.
  • Created Page Layouts, Profiles and Assignments Rules.
  • Involved in Design and development of Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.
  • Developed Salesforce.com APEX and Web Services API on Force.com IDE.
  • Developed Apex Before Insert, Before Update, After Insert and After Update Triggers.
  • Created Visualforce Page for custom User Interface development using standard and Custom Controllers.
  • Configured Reports for Custom Objects and associated them to Dashboard.
  • Used SOSL and SOQL Queries during the data migration and custom development.
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
  • Responsible for Data load operations using Salesforce’s Apex Data loader.
  • Migrated all the customizations to PROD using the Force.com IDE.
  • Worked on the User Entitlements and role hierarchy for Salesforce.com.
  • Implement the Salesforce.com Web to lead functionality to create Leads in SFDC.
  • Configured and Maintained the Sandbox Environment for easy facilitation of Development and QA Activities.
  • Analyzing the Scope of the Requirements and avoiding Scope Creep.
  • In charge of conducting the UAT with the Business users and gathering feedback and providing the same to the Development team.
  • Reviewing the test cases provided by the QA team, and providing feedback.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Created new user Accounts and assigned profiles as per their role hierarchy.
  • Defined Org wide default to restrict access from users.
  • Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Email Services, Sandbox data loading.

Confidential

Java Developer

Responsibilities:

  • Designed a system and developed a framework using J2EE technologies based on MVC architecture .
  • Involved in the iterative/incremental development of project application. Participated in the requirement analysis and design meetings. Object modeling of the project application using UML with Rational Rose.
  • Designed and Developed UI’s using JSP by following MVC architecture
  • Designed the control which includes Class Diagrams and Sequence Diagrams using VISIO.
  • Used the STRUTS framework in application. Programmed the views using JSP pages with the struts tag library, Model is a combination of EJB’s and Java classes and web implementation controllers are Servlets.
  • Generated XML pages with templates using XSL.
  • Developed a complete External build process and maintained using ANT.
  • Implemented Home Interface, Remote Interface, and Bean Implementation class .
  • Implemented business logic at server side using Session Bean.
  • Extensive usage of XML - Application configuration, Navigation, Task based configuration.
  • Used SOAP and RESTful for web service by exchanging XML data between the applications
  • Designed and developed Unit and integration test cases using Junit.
  • Developed WSDL’s and XSD’s for creating interfaces between different systems using SOAP based web services.
  • Used Struts web application framework implementation to build the presentation tier.
  • Wrote PL/SQLqueries to access data from Oracle database.
  • Set up Web sphere Application server and used Ant tool to build the application and deploy the application in Web sphere . Prepared test plans and writing test cases

Environment: Core Java, XML, JavaScript, Oracle 9i, UNIX, HTML, CSS, jQuery, Eclipse IDE.

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