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Salesforce Developer Resume

Brea, LA

PROFESSIONAL SUMMARY:

  • Certified Salesforce.com Administrator and Salesforce.com Developer1 with 6.5 years of experience in Salesforce Platform as Salesforce Developer/Administrator.
  • Extensive experience in Administration, Customization, Configuration Saleforce.com setup for enterprise wide implementation.
  • Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
  • E xperience working with Salesforce Lightning, Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Visual force Pages, Visual force Components and Controllers using best practices for APEX programming.
  • Experience in Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visualforce Pages.
  • Proficiency in Administrative tasks like maintaining Sharing and Security rule, creating Profiles, Permission Set and deactivating unused profile to minimize the task of maintenance. Knowledge on REST/SOAP Integration, maintained security using oAuth.
  • Created new users and assigned them the appropriate Profile permissions to automate the business process.
  • Proficient in Process Automation: Implementing Workflows, Approval processes, Process Builder, Rollup Summary, Formula Fields, Auto Responses, Escalation Rules, sharing rules and assignment rules for successful deployment of complex business process automations.
  • Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboard, as per the client’s need
  • Analyze and completes data manipulation of CSV files through Data Loader for importing/updating/deleting records in multiple Salesforce.com Instances and Integrated data to third party tools.
  • Created web - to-lead, web-to-case to support online lead capture and designed various types of Email templates for auto response to customers. Experience implementing service cloud: Omni channel, Knowledge base, Communities, Live chat agent.
  • Created and implemented custom applications, custom objects, customs field and custom tabs as needed by organization to make the smooth work environment.
  • Experience in defining role-based Record type page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Experience in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects , master-detail , and lookup relationships .
  • Experience in release management using change set and migration tool.
  • Experience in evaluating AppExchange packages and installing and configuring the applications.

TECHNICAL SKILLS:

SFDC Technologies: Salesforce Lightning, Workflow, Validation Rules and Approvals process, Email Service, Custom Objects, Dashboards, Reports, Data Loader, Apex Language, Classes, Triggers, Visualforce, ServiceMax, Sales and Service cloud, Salesforce Lightning Component, Rest/SOAP, Communities

SFDC Tools: Lightning, Apex Data loader, Force.com Platform (Sandbox and Production), Import Wizard, AppExchange, SublimeText, JIRA Agile, Force.com IDE.

Languages: Apex, SOQL, SOSL, HTML, JavaScript, CSS, AJAX, Lightning component.

Documentations Tools: MS Office, MS Project, Excel

PROFESSIONAL EXPERIENCE:

Confidential, Brea, LA

Salesforce Developer

Responsibilities:

  • Interacted with business Users to understand the requirement and implemented with best solution possible.
  • Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements
  • Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
  • Developed Visualforce pages using Apex for proprietary Salesforce application to track the flow of business.
  • Extensive administrative experience in designing custom and junction objects, look-up and master-detail relationships, pick lists, custom fields, page layouts and custom tabs.
  • Experience in Data Migration using Import Wizard and other integration tools like Apex Data Loader
  • Configured Salesforce including but not limited to validation rules, workflows, custom labels, custom settings, profiles and permissions
  • Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
  • Created custom objects and its related reports / dashboards to hide data access from other profiles across the organization.
  • Experience working with ServiceMax-Field Service Management.
  • Used JIRA Agile for project management and bug tracking.
  • Assist in the configuration and maintenance of Sandbox environments to facilitate success development and QA testing of new on-demand features and functionality in Sales Cloud Platform.
  • Responsible for creating email templates, field updates, sharing rules, validation rules, permission sets, Field level security.
  • Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and VisualForce, which support most critical processes and workflows

Environment: Saleforce.com platform, Apex Language, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Servicemax.

Confidential, MacLean, VA

Salesforce Developer

Responsibilities:

  • Involved in gathering the requirements from business administrators to have a clear understanding about the accurate project requirements and understand the business requirements.
  • Used to Lightning Components access at the user, profile, and organization level.
  • Worked in developing various lightning components, events and lightning applications.
  • Used Lightning process builder for visualizing and creating automated business processes.
  • Worked with various SalesForce.om objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
  • Used Data Loader for insert, update, delete and bulk or export of data from Salesforce.com SObjects.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Developed complex workflows and approval processes for automating business logic.
  • Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
  • Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
  • Developed and deployed Workflows and Approval processes for opportunities and products/ assets management.
  • Created and used Email templates in HTML and Visual force.
  • Involved in Setting up of reminder emails and triggers.
  • Involved in unit testing, bug fixing and post release support.
  • Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
  • Worked closely with Business Users to enabled business process using SFDC.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Involved in using Lightning, Process Builder and Workflows. Worked on customization of visualforce to have Lightning Experience for desktop and mobile applications.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Denver, CO

Salesforce Developer

Responsibilities:

  • Perform the role of Salesforce Developer/Administrator in a fast paced agile development environment.
  • Involved in design and development of various Custom fields, Custom Objects, Formula fields, Custom relationship fields, Validation rule, Workflow rules.
  • Responsible for the design, development, coding, testing, debugging and documentation of applications to satisfy the requirements of one or more user areas.
  • Set up new users by configuring custom profiles, permission sets, and object settings.
  • Develop integrations between Salesforce.com Orgs and internal/external systems, and assist with migration of data between Orgs.Involved in migration from Salesforce Classic to Lightning Experience, with reports and dashboards automatically viewable and inheriting all permissions and sharing settings defined in Salesforce Classic.
  • Using Apex Data Loader migrated data between Salesforce Orgs and also conducted all the data migration with the help of Salesforce.com import tool.
  • Implemented service cloud: Live chat agent, Omni Channel, service console.
  • Coordinate with cross-functional teams (Sales Team, Business Development) to ensure effective utilization of the Salesforce platform.
  • Experience working with Apex and VisualForce (triggers, classes, test classes, extensions, components), Lightning design.
  • Design, build, test and deploy SFDC customizations include form layout changes, workflow triggers, workflow alerts, automated email responsesetc.
  • Developed various test classes for Apex Controllers. Integrated with third party system with REST/SOAP.
  • Written unit test scripts and provided code coverage to accurately test business logic and functionality.
  • Used SOQL for Data Manipulation needs of the application using platform database objects within the Governor Limits.
  • Developed all the Business requirements within the Governor Limits.
  • Involved in UAT and deployment to production.

Environment: Apex Data Loader, Salesforce platform, Custom Objects, Custom Tabs, Workflow and Approvals, Reports and Dashboards, Data Loader, Triggers, Visualforce Pages, Apex, Data Loader, SOQL, SOSL, Lightning framework, Profiles, Roles, Security Controls, Web Services, Eclipse.

Confidential, Denver, CO

Salesforce Developer/ Administrator

Responsibilities:

  • Worked closely with Business Analysts to perform detailed analysis of business and technical requirements.
  • Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
  • Performed Data Migration from home grown legacy system to Salesforce CRM.
  • Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
  • Designed and developed Service cloud and integration. Web to case implementation, Omni channel design.
  • Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Experience working with knowledgebase, portals, web to case.
  • Enhance design of Case, Account and Opportunity Objects to comply with their business process needs.
  • Designed and deployed Custom tabs, Custom Objects, validation rules, Approval Processes, Assignment rules and Auto-Response Rules for automating business logic.
  • Created workflow rules and defined related tasks, email alerts, and field updates .
  • Enhance across the board security features in regard to Users, profiles, roles, permission sets , as well as sharing data rules and definition for record types for Accounts, Opportunities.
  • Performed mass data loads (with Data Loader Tool ) for updates during the work process.
  • Performed extensive data analysis and followed requirements to create reports and dashboards . These included summary reports, matrix reports, Custom field summaries, time-based filters, and conditional highlighting .
  • Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Created visual force pages.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Experience in web service APIs (REST and SOAP).
  • Experience in evaluating AppExchange packages and installing and configuring the applications.

Environment: Salesforce.com platform, Force.com platform, Apex, Sales Cloud, Service Cloud, Data Migration, Data Loader, Reports and Dashboard, Workflow, Approval Process and Validation rule .

Confidential

Salesforce Developer/ Administrator

Responsibilities:

  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Created 500+ of new users assigned desired profiles, role hierarchy and created permission sets as per the requirement and assigned it to the user as needed.
  • Performed day to day administrative task like Customization and configuration of Custom Objects, Formula Fields, Cross Object Formulas, roll up summary fields, complex page layouts and Implemented Data segregation through Record Types and Field level security.
  • Was involved in creating Portals and Knowledgebase to help customer and reduce the number of cases.
  • Created Workflow Rules to automate Tasks, Email Alerts, Field Updates .
  • Implemented validation rules, assignment rules and Approval Process to ensure proper authorization and avoid data redundancy .
  • Integrated the Web Services for extracting the data from external systems and used the Sandbox for testing to ensure minimum code coverage for the application to be migrated to production.
  • Performed data migration and data Integration into Salesforce application using data loader through CSV files.
  • Implemented picklists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Reduced monthly reporting time for internal sales team by utilizing automated real time reports and generated report through Tableau Report.
  • Designed various types of Email templates for auto response to customers
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
  • Set up Assignment rules, Web to Lead and Auto-Response rules, Service console .
  • Customized data in Sandboxes environment and deploy it to the production environment using Change Set.
  • Understanding of Release management and Change request lifecycle: Test new enhancements prior to implementation.

Environment: Salesforce.com platform, Process Builder, Workflow, Standard/Custom Objects, Page layout, Reports and Dashboard, Change Set, Demand Tools, Apex Data Loader, Data Import Wizard, Service cloud console, Salesforce Knowledge Base, Portals, Lookup and Master Details relationships, Field Level Security. Rollup summery, Web to Lead.

Confidential

Salesforce Consultant

Responsibilities:

  • Collaborated with the Business Team regarding Salesforce naming convention , cleaned up and merged duplicate Accounts before migrating them into Salesforce.
  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Performed detail analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
  • Developer Apex classes, Visual force pages for various functional need in the application.
  • Manage day-to-day operational aspects of the project, defined object and field level security to make sure the security and sharing model effectively work within the system.
  • Proficiency in Salesforce release management : Work with methodology tool like Agile JIRA
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization
  • Worked on Visual Flows and Process Builder to automate workflow actions based on the functional requirement.
  • Configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics
  • Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.

Environment: Salesforce.com platform, Approval Process, Process Builder, Emails, Outlook, Power Point, Reports and Dashboard. Apex Data Loader, Data Import Wizard, Salesforce to Salesfore, Formula field, Escalation rule, Agile JIRA .

Confidential

Salesforce Support Analyst

Responsibilities:

  • Experience with all of the CRM applications supporting the users, their capabilities and limitations.
  • Provided helpdesk services to our internal clients.
  • Worked closely with business users to understand their business needs for information and opportunities to improve their processes by using CRM applications.
  • Managed and progress client support emails and calls.
  • Updated process documentation as business requirements change.
  • Documented problems and activity and solution for each case.
  • Communicated the status of issues to clients and to the CRM team.
  • Identified high priority customer issues and escalate to appropriate team members, including management.
  • Worked with customers and other team members to investigate, test and develop solutions and workarounds to resolve client issues/requests.
  • Updated users and change permissions within the CRM.
  • Provided training to end users.
  • Create and edit CRM Dashboards.
  • Create and edit CRM forms and Workflows.

Environment: Power Point, MS Word, Profile and Permission, Sharing and Security, Reports generation.

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