SUMMARY:

• Around 7 years of professional IT experience in Salesforce CRM Platform and testing the GIS application.
• Experience in all phases of Software Development Life Cycle (SDLC) and Project life cycle processes.
• Hands on Experience in Salesforce Lightning which includes Lightning App builder and components..
• Experience in Salesforce CRM, Force.com, Apex, Visualforce, SOQL, Customization, Configuration, deployment.
• Implemented Salesforce securities including User Management, Org Access, Profiles, Permission Sets, and Data Management (OWD & Sharing settings)
• Extensive experience in designing, creating and maintaining Validation rules, Workflow Rules, Approval Process, Groups, Queues, Email Templates.
• Experienced in Administration setup like manage Users, Profiles, Permission Sets, Roles, Sharing Settings and Security Controls.
• Expertise in maintaining the Functional areas of Data Management, Accounts, Contacts, Leads, Campaigns, Opportunities, Dashboards and Reports.
• Extensive experience of automating complex business processes using declarative features such as approval process and sharing rules and Good exposure on Apex Programming, Visual Force Pages, Triggers, Custom Objects, Standard Objects.
• Experience in implementing service cloud - based on Community.
• Experience in Release management & Deployments which includes migrating changes between different environments, maintaining source control systems.
• Experience working on Sales Cloud, Community Cloud and Service Cloud.
• Determining end User needs, and in translating those needs into powerful, but easy-to-use Software solutions.
• Continuously monitored Data quality by keeping track of severity for the issues.
• Created weekly and monthly Status reports.
• Managed the Team in absence of the Lead and mentored new associates on various processes.
• Team player, self-starter, ability to multi-task, detail oriented.
• Excellent communication, interpersonal and analytical skills along with can - do attitude.
• Strong work ethics with desire to succeed and make significant contributions to the organization.

TECHNICAL SKILLS:

Salesforce.com: Apex Language, SOQL, SOSL, Apex Trigger, Apex Classes, Apex Web Services, Apex Batch, Apex Script, VisualForce (Pages & Components), AJAX, Force.com IDE Eclipse Plugin, Data Loader, AutoRabit, dataloader.io, Chatter.

Web Technologies: HTML, JavaScript, jQuery, XML, SOAP, AJAX, Web Services.

Database: MS Access, Microsoft SQL Server, SQL.

Operating Systems: Red Hat Enterprise Linux 5,, Linux, UNIX (Solaris), Windows XP/ VISTA/7/ NT/ 2000/ 2003

SDLC Languages: Apex and Visual Force

IDE/Tools: Force.com IDE, Eclipse, AutoRabit, Data Loader, dataloader.io, Rally, Microsoft Visio, Visual Studio, Adobe Photoshop, Flash and more.

PROFESSIONAL EXPERIENCE:

Confidential, Newport, NJ

Salesforce Developer

Responsibilities:

• Experienced in analyzing business requirements, Understanding Entity Relationship diagram and implementing them to Salesforce Custom Objects, Junction Objects, Master-Detail relationships, Look-Up relationships.
• Designed various Webpages in Visualforce for functional needs within Salesforce.
• Experience in Administration, Configuration, Implementation and Support on Salesforce.com platform.
• Implemented the requirements on Sandbox and Force.com IDE plug in during Eclipse and deploying it in production.
• Implemented some improvements to the organizational best practices.
• Implemented complex business logics using Apex and Visual Force.
• Developed and Customizing Salesforce.com application based on the user needs.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Created Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Worked on data migration from databases to SFDC using Data Loader.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created new custom objects, assigned fields, custom tabs, components, custom reports.

Confidential, Andover, MA

Salesforce Developer

Responsibilities:

• Configuration and administration of Salesforce.com enterprise editions
• Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.
• Conducted training on all salesforce related systems to sales and marketing teams.
• Created training materials based on business requirements.
• Provided support to 150 Salesforce users worldwide and acted as the primary point of contact for end-user support.
• Developed various custom objects, tabs, validation rules on the fields and visual force pages
• Developed, launched and managed in-depth dashboards and reports for all team functions on both management and individual levels.
• Created and managed branding, zoning, customization of Salesforce Communities.
• Worked on Data updates and Loads on need basis using Data Loader.
• Worked on User’s Profiles, Permission Sets, Roles, and Sharing Settings etc.
• Created custom reports to track the cases, assets etc. to be available to different levels in the organization based on their profiles.
• Worked with various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, and Campaigns etc.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Developed and deployed the Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Created and maintained User Roles, Security, and Profiles that was required for the Salesforce Knowledge implementation.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Confidential

Salesforce Developer

Responsibilities:

• Worked on Integration of Salesforce with Confidential.
• Worked closely with the Sales Systems Manager on Sales Cloud and maintained data integrity.
• Worked as an Analyst in this Integration project.
• Created Forecasting Reports and Dashboards.
• Extensive knowledge in Administrative setup like managing and creating Accounts/ Profiles, Users, Security, Roles, Groups and Queues.
• Managed support tickets and maintained access permission settings.
• Extracted, transformed, and loaded data into SFDC using data loader.
• Used Data Loader for insert, update and data import/ export from Salesforce.com Objects.
• Experience working on custom objects, approval processes and visual flows.
• Granted and maintained user licenses.
• Monitored Data quality and Data migrations.
• Communicated updates, gathered requirements and prioritized with Salesforce.com users.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Hands on experience in using data de-duplication and merging tool to maintain quality of data.
• Assisted SFDC users with understanding the system.
• Performed weekly and monthly Data Integrity checks.
• Managed ongoing support request and administrative needs of clients.

Confidential

Salesforce Administrator

Responsibilities:

• Developed various Custom Objects, Tabs, validation rules on the Fields and Visual Force Pages.
• Customization that includes setting up Roles, Profiles, Sharing Rules, Reports Dashboards.
• Involved in writing the Workflows & Approvals.
• Involved in writing triggers for the applications.
• Involved in writing Test Classes for those Developed Classes and VF pages.
• Implemented complex business logic using Apex and Visual force .
• Monthly Data loads using the Data loader.
• Data Migration & Handling Bulk Records.
• Customization that includes setting up Roles, Profiles, Sharing Rules, Reports, Dashboards.