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Salesforce Admin/ Developer Resume

Washington, DC

SUMMARY:

  • Around 5 years of experience in IT industry especially with skills like Analysis, Design and Development, Customization, Testing, Implementation, production support and maintenance of various Applications using Salesforce CRM Technologies.
  • Around 4+ years of experience in Salesforce CRM both as Administrator and Developer.
  • Good experience with Administration, Configuration, Customization, Development and support experience on Salesforce.com Platform.
  • Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
  • Hands on experience on Sales force Lightening and Communities.
  • Experienced in implementation using Apex Controllers, Triggers, Web Services and Visual Force Pages, Components, Tabs, Custom Objects, Reports and Dashboards.
  • Strong knowledge in App - Exchange Applications for integrating with Third Party Applications.
  • Data Load for SDFC standard objects, custom objects.
  • Experienced with Lightning UI development and working on Lightning Process Builder.
  • Used different data tools like Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
  • Experienced in administrating and developing projects on sales force platform.
  • Expertise in development using Visual Force and Apex, SOQL, SOSL, WSDL, Web Services API and custom user interfaces using HTML and Apex tags.
  • Extensive Knowledge in Design and Development of User Interfaces using HTML, DHTML, AJAX, XML, XSL.
  • Extensively worked on CRM fusion to manage duplicates, mass edit and delete records, convert leads etc.
  • Good experience and knowledge of Database Modeling.
  • Excellent team player and executes task under less supervision.
  • Excellent analytical, communication and inter-personal skills.

TECHNICAL SKILLS:

Languages: C#, C++, Java, Apex

SFDC Technologies: Salesforce.com configurations like Workflow Rules, Record Type, Role, Quotes, Formulae, Custom objects, Page Layouts, Reports, Dashboards, Apex Classes, Apex Trigger, Visual Force, Force.com Web Services API, SOAP, REST

Knowledge Areas: Business Requirements Gathering, Design, Development, Testing, Implementation, Production Support

Methodologies: Agile, Scrum, Waterfall

SFDC Tools: Data Loader, Salesforce to Salesforce, Eclipse IDE Developer consoleOS: UNIX and Windows 7 / Windows XP / Windows Vista/Windows-NT/2000

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Salesforce Admin/ Developer

Responsibilities:

  • Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Worked on Sales force Communities and Customer Portals.
  • Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
  • Created Custom Objects and fields for transactional and contractual information.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
  • Hands on experience on Lightning and Communities.
  • Generated various reports and dashboards in lightning for Sales performance tracking.
  • Worked on translating several Visual Force pages to lightning framework.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
  • Used different data tools like Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
  • Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
  • Used SOQL&SOSL for data manipulation needs of the application using platform database objects.
  • Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
  • Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
  • Developed new apps with the Lightning App Builder and Lightning Components for sales reps to help them sell faster and smarter (Sales Cloud).
  • Made new feature enhancements on Service cloud console view and developed some Visual force components.
  • Defining/designing SOAP web services to interact with CSP, CTP and Work Bench.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.
  • Worked in Agile environment and provided status updates in daily stand up calls.

Environment: Saleforce.com, Salesforce Communities, Apex Classes, Visual Force, Controllers, Triggers, Pages, Data Loader, Lightning Components, Data Migration, Sales Cloud, Service Cloud, HTML, Workflow & Approvals, Java Script, Reports, Custom Objects, Custom Tabs, Dashboards, Windows.

Confidential, Irving, TX

Salesforce Admin/ Developer

Responsibilities:

  • Created users, roles, public groups, sharing rules and record level permissions to manage sharing access among different users.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Developed Custom Objects, Custom Reports and configured analytical snapshots to dump the data on a regular basis for sales performance and lead generation statics.
  • Customized Dashboards to track usage for productivity and performance of business centers and their sales teams.
  • Worked on setting up customer and partner Communities for establishing secure and maintaining good communication Between Customers, Partners and Company.
  • Used Data Loader for Insert, Update, and Bulk Import or Export of Data from Salesforce.com S-Objects. Used it to read, extract, and load data from Comma Separated Values (CSV) files.
  • Worked on Lightning component Process Builder to automate task for Salesforce1 users.
  • Developed Visualforce pages to meet the organization requirement for the new look and feel.
  • Developed Custom Controllers and used controller extensions to show data in the visual force pages.
  • Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
  • Developed Lightning pages for Salesforce1 mobile app
  • Developed Lightning app for agent with enhanced Lightning templates.
  • Performed IDE, Change Sets and ANT Script deployments as needed and validated the components before deployment to ensure a smooth process.
  • Creating documentation for deployments and deploying all Salesforce.com changes in Developer Sandbox to test Sandbox to QA sandbox when once sanity check has been done.
  • Worked on integration of two instances using APEX REST API callouts. Configured Connected App to integrate Salesforce.com with two external JAVA applications to capture Accounts, Contacts, and Leads (Web-to-Lead implementation) using REST API.
  • Used SOQL&SOSL for data manipulation needs of the application by preprocessing records and generating Sets to avoid hitting the Governor limits.
  • Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules, managed migration and release of Service Cloud.
  • Developed Apex triggers for avoiding duplication of leads from various resources.
  • Worked on Agile and Scrum methodology for salesforce custom app implementation.

Environment: Salesforce.com, Force.com, Apex Classes, Triggers, Visual Force, Data Migration, Portal-Based Communities, HTML, Java Script, Lightning Components, Web Services, REST API, Workflow& Approvals, Reports, Custom Objects.

Confidential, Newark, NY

Jr. Salesforce Developer

Responsibilities:

  • Worked as enhancement team member and performing the roles of Salesforce.com Developer and Administrator in the organization.
  • Worked with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce.com (SFDC).
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
  • Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC).
  • Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
  • Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
  • Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
  • Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.

Environment: Apex Classes, validation rules, Apex Triggers, Controller Classes, Visual Force, Java, JSP, Servlets, Eclipse 2.0, Apache Tomcat 4.

Confidential

Salesforce Admin

Responsibilities:

  • Worked as a Salesforce Administrator.
  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Worked on Salesforce.com application to setup activities and customized it to match the functional needs of the organization.
  • SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules.
  • Extensive experience over creating workflows, approval processes, validation rules and sharing & security rules.
  • Worked on Informatica PowerCenter and ETL.
  • Used Force.com platform for developing feature-rich and user-friendly Visual Force pages for enhancing SFDC UI.
  • Developed various Custom Objects, validation rules on the objects and tabs, Components and Custom links.
  • Designed and developed applications on the Force.com platform using the Apex programming language for controller extensions, apex-based triggers and, validation rules.
  • Added various new functionality to the business for enhancement.
  • Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
  • Created user Roles and Profiles, security controls and shared settings.
  • Implemented field level security, profiles and audit trail setup.
  • Experienced in Developing and Administrating projects on Salesforce platform.
  • Data Load for SFDC Standard objects, Custom objects
  • Worked on trigger development (recursive triggers).
  • Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
  • Extensive experience over creating workflows, approval processes, validation rules and sharing & security rules.
  • Created user Roles and Profiles, security controls and shared settings.
  • Implemented field level security, profiles setup.

Environment: Salesforce Enterprise Edition, Salesforce.com / Visual Force, Custom/Standard Objects, Custom Tabs, Page Layouts, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, Security Controls.

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