PROFESSIONAL SUMMARY:

• 5 years' experience in Salesforce.com Administration/Development including analysis, modeling, design, coding, testing and implementation on various business domains like Financial, Insurance, Telecom and Healthcare.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Experienced in using Apex, Visualforce, Lightning, Java Script, CSS Components and Triggers.
• Proficient in dealing with the functionalities related to the Service cloud, Sales cloud and Community cloud.
• Hands on experience in Salesforce.com Integration, Developing and Deploying custom integration solutions
• Extensive business knowledge and customization experience on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards. Created Visual Force Pages using Lightning experience.
• Good knowledge of Apttus CLM app. Ready to implement Apttus CLM from scratch.
• Created Custom objects to build new application functionality in the Salesforce.com.
• Involved in Design and development of Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com
• Designed Custom tabs, Approval Processes and Auto - Response Rules for automating business logic.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships to the custom objects.
• Created workflow rules & defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Design Sales and Marketing solutions to meet customer Requirement & business requirements in Service Cloud.
• Utilized Lightning Connect to get real-time data from external system by using external objects in Salesforce.
• Hands on experience on Salesforce Lightning for Customizing Reports & Dashboards for business use.
• Ability to effectively integrate Salesforce with other applications using web services such as SOAP, RESTful and Lightning Connect.
• Hands on experience in SFDC development using the APEX classes, Triggers, Visual Force, Components, Reports, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-in.
• Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.
• Comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Case Management, Quote, and Forecasting.
• Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
• Hands on experienced in database development using PL/SQL in MySQL, SQL server 2005 and Oracle.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center and App-exchange applications.
• Strong knowledge on Agile, water fall methodologies.
• Coordinated and transferred knowledge to the offshore team. Worked closely with testing and UAT team.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.
• Highly motivated with the ability to work independently or as an integral part of a team and committed to highest levels of professional and personal excellence.
• Experience in modifying visual force pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Experience in Force.com Web services API for implementing web services in the application to provide access to Salesforce data from external systems.
• Extracted the data from Salesforce.com application into the external databases for generating large data reports using the Informatica Cloud.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.

TECHNICAL SKILLS:

Salesforce API tools: Eclipse, Apex Explorer, Offline Edition, App Exchange Data Loader

Salesforce.com: Apex Classes, Apex Triggers, Test Classes, Apex Custom Controllers and Extension, Visualforce (Pages, Components & Controllers), Validation Rules, Work Flows, Dashboards, Reports, Custom Objects, Force.com Eclipse IDE Plug-in, Apex Web Services, Apex Explorer, Sandbox development and testing, Apex Data Loader, Connect Offline, S-controls, Atlas Sian Source tree, Git, SOQL, SOSL, Salesforce Identity Management, Ajax Toolkit.

Salesforce Integration Tools: Data Loader

Languages: Ápex, C, C++, C#, Java, J2EE

DBMS: MYSQL, Oracle 9i, Oracle 10g, SQL Server

Web Technologies: HTML, XML, CSS, JavaScript, SOAP Web Services, WSDL, Adobe Photoshop

Platforms: Windows NT/2000/XP Pro/Vista/7, Linux

Java Technologies: Java, Servlets, JSP, JavaScript, Angular JS

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, GA

Salesforce Developer

Responsibilities:

• Develop, Implement, and support the Salesforce.com application and integration of the Cash App Exchange product. These tasks include but are not limited to: attending requirements gathering sessions, developing design documents, developing and supporting APEX coding, testing, and supporting the system.
• Worked with Visual Force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers, Test Class, Batch Class, Schedule Class, Integration.
• Implemented custom dynamic lookup functionality in lightning, Floating text and convert App in lightning.
• Worked with various Salesforce.com objects like Accounts, Contacts, Users, and Opportunities.
• Develop and debug APEX Classes, Triggers, Workflows, Validations, and Visualforce pages including HTML, Java Script that improve user interface and REST API for various functional needs in the application .
• Created lightning components from scratch and converted Visualforce Pages into Lightning Components using Lightning Style Sheets.
• Implemented custom Ideas App in lightning which is the replica of Ideas in Classic which is not available in Salesforce Lightning as a standard Functionality.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Used Community cloud to build deeper relationship with customers to provide better service and assist them through online.
• Visualforce Pages for lightning experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and lightning.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Used Community cloud on Sales Force platform to connect third party systems.
• Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Regular use of Data loader for loading complex data based on User requirements.
• Provided business solutions to clients nationwide, ranging from Salesforce Sales Cloud, Service Cloud, and Salesforce1 Mobile Development.
• Used Salesforce Lightning framework presents app developers with the opportunity to build dynamic web applications.
• Upgraded some Apps from Salesforce classic to lightning experience to develop rich user interface and better interaction of pages.
• Creating the Custom objects, Custom fields, Custom tabs, Field Dependencies, Record Types and Validation rules.
• Experienced in creating templates using Clauses, Condition Clauses, Smart Fields, Signature blocks.
• Used SQL Developer or other SQL (Toad) development tool for Adding users into salesforce.
• Experience in ORG Split and completely handled ORG data during our ORG Migration.
• Use of Jenkins, SVN, Eclipse for continuous integration between instances and Deployment handling using them.
• Cleanup of wholesale Data and Metadata from Wireless instance which requires a clear understanding of Apex within the system, So that it will not affect Wireless instance.
• Handling security and visibility of Contracts data within Verizon internal and external Employees.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Worked on Salesforce communities to interlink sales team directly with channel partners.

Environment: Saleforce.com, XAuthor for Excel, Wizards, X Author for Word, X Author for Excel Runitime and Designer, Apex Language, Community cloud, Visualforce Pages, Git, Data Loader, HTML, JSON, Angular JS, Workflow & Approvals, Customer Portal, Custom Objects, Custom Tabs, Email Services, Eclipse IDE Plug-in, Windows 7

Confidential, Lake Oswego, Oregon

Salesforce Developer

Responsibilities:

• Worked as a Salesforce Developer facing client to gather requirements and efficiently delivered work items with in target time.
• Deployed Configurations and Code between Salesforce Environments through various deployment tools like Force.com IDE, Snapshot, Ant Scripts.
• Involved in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services Security Controls, AppExchange Package & Custom Application, Sandbox data loading .
• Created new Sandbox Test Auto and setup of data for testing team to run Automation scripts in CRM.
• Used Apex batch class and Data Loader for Data cleanup in INT and UAT sandbox.
• Improved visual design of existing Dashboards and respective port lets using Visualforce with Angular JS.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Interacted with various business user groups for gathering the requirements for salesforce implementation and documented the business and software requirements.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people .
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Performed Data backup and data cleansing on regular basis to remove any duplicates records.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce Objects.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Account Management, Contact Management, and Opportunity Management.
• Worked with scheduling Apex Batch jobs for processing large records.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Migrating Meta data from one sandbox to another using Force.com IDE tool and change set.
• Helped to maintain their system of 1400 users. Worked with Stakeholders and business users to conduct the system analysis, gather business requirements, define use cases, and create test plans.
• Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects Reports and Dashboards.
• Implemented Formula fields, Validation Rules, Approval Process, Workflow Rules, Workflow Approvals, and Sharing Rules.
• Created page layouts, search layouts to organize custom fields, custom buttons, custom links, related lists and other components on a record detail and edit pages.
• Involved in creating, monitoring and measuring campaigns with Salesforce CRM Marketing.
• Developed UI using HTML, CSS, and Visual Force components and used JavaScript for front-end validation.
• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, and dependent pick lists and complex page layouts.
• Developed and maintained validation rules and custom workflow. Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Implementation of different dashboards (Visualforce pages/ components) in Mobile and Tablet views.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Used Metadata API within Salesforce to access workflow rules and pick list fields.
• Developed community dashboards on mobile for Broker, Advisor, Employer and Employee.
• Worked on Custom objects, Static resources, Page layouts, Workflows, Validation rules, Custom settings, Custom labels etc.
• Involved in UAT data preparations for Client demo and signoffs.
• Involved in Monthly release meetings to make Production deployment successful.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Initiated stand up and offshore calls with development and testing teams from different locations for updates and backlogs if any.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Atlas Sian Source tree, Git, OAuth2.0, Open ID, Data Loader, Team Foundation Service, HTML, JSON, Angular JS, Workflow & Approvals, Customer Portal, Custom Objects, Custom Tabs, Email Services, Sandbox, Eclipse IDE Plug-in, Windows 7

Confidential, Wilsonville, Oregon

Salesforce Consultant

Responsibilities:

• Implemented the Salesforce.com applications using Agile SCRUM Methodology that involves the iterative development methodology
• Developed customized Visual Force pages using custom Controllers, Apex Classes, and also worked on creating custom Objects, Tabs, Layouts, Workflows, and Approval processes.
• Created Objects and fields, Relationships and Record Types, Page Layouts, Profiles and Assignments Rules.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components, and S Control to suit to the needs of the application.
• Used Debugger to test the Data, fix the Data flow and fix the mapping. Used Mapping Sessions and Workflow-level Parameters.
• Involved in creating Formula fields, Workflow rules, Escalation rules, Validation rules, Page Layouts, and Email generation according to the business needs
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets where necessary .
• Analyzed and evaluated complex business requirements and recommended solutions .
• Implemented Marketing Sales, Customer Service, Call Center & Support Administration .
• Worked extensively on APEX Triggers, APEX Classes, Apex Test Classes, Visualforce pages for various business requirements .
• Making the timely data management using the Data Loader tool and thus making the insert, delete, upsert operation on the data .
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects .
• Worked on ETL tools to migrate the information from other database Built APIs with Salesforce.com Apex SOAP/REST Services .
• Constructed new sandbox Plan and assembled all the Requirements for Project.
• Personalized the user interface for each user or user group so customers are presented with the precise information they need using Customer portal.
• Developed Salesforce.com APEX and Web Services API on Force.com IDE
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Used Metadata API within Salesforce to access workflow rules and pick list fields.
• Created custom app and deployed instantly. Worked on Compact layouts. Office documents edition. Worked on Accounts and Contacts faster using Salesforce 1 mobile application.
• Worked as a Sales Force Chatter APP with the organization and regularly participated in the meetings and chatter community.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Service Cloud, Sandbox data loading, Eclipse IDE Plug-in.

Confidential

Salesforce/ Java Developer

Responsibilities:

• Actively participated in different phases of the Software development Life Cycle (SDLC) and analyzed Use case diagrams and Class diagrams based on requirement.
• Web application is developed using the Struts MVC framework.
• Developed server side utilities using Java Beans, XML, and EJB.
• Developed Stored Procedures extensively used XPath for finding information in an XML document.
• Used JDBC to connect to the database.
• Developed DAO layer using JDBC and wrote several SQL queries to store and retrieve results from database.
• Developed Unix Shell Scripts to perform administrator related tasks.
• Trained on Salesforce Administrative and Development Tasks.
• Worked as an Administrator as well as web developer in salesforce as per the project and client requirement.
• Involved in deployment, deployed all the classes, triggers, objects, components, pages from one environment to another environment.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Worked on various Work.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Created Custom profiles, public Groups and roles to distribute user rights and functionality.
• Loaded data into SFDC using Data loader and migrated several legacy applications to the Force.com platform.
• Involved in data cleansing and data migration using Data Loader.
• Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, VisualForce Pages to suit to the needs of the application.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Consumed REST based web services provided by Care link (Salesforce System).
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Experienced working with web applications and programming languages like HTML, CSS and JavaScript.
• Worked with front end development and implemented Unit Testing and Integration Testing.

Environment: Salesforce.com Platform, Apex Language, Visualforce Pages, Data Loader, Core Java, Servlets, JSP, HTML, CSS, JSON, Java Script, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE, Force.com, Visual Studio, SQL server, Custom Tags, Structs, Java beans, Oracle, XML, JMS, Unix, Shell Scripting.