SUMMARY:

• Having 4+ years of IT professional Experience in application software Designing, Development, Testing and Implementation into Salesforce CRM platform both as Developer and as Administrator.
• Having good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing, Development and Testing.
• Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL, SOSL
• Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes and recommended solutions to improve their processes using SFDC.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master - Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and Business Logic.
• Controllers & Triggers, Visual Force Pages, Custom Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards.
• Experience in migration applications from Sandbox to Production using Migration Tools like Change Sets and ANT
• Experience in working with Salesforce.com sandbox and production environments.
• Hands on experience on HTML, CSS, JavaScript and jQuery.
• Integration of SFDC with external Web Service API’s.
• Involved in Data Integration and Migration by using Force.com data loaders, web based import wizards.
• Designed and Developed Lightning Community Website for Marketing using Lightning community builder, Lightning Components, SLDS, Lightning Events, HTML5, CSS, Lighting Controllers, Apex .
• Strong knowledge of the SFDC data model, customizing schema using custom objects, fields, master - detail and lookup relationship.
• Knowledge of WSDL, web services SOAP API, BULK API, REST API, force.com callouts, Batch and Schedule Apex Programs
• Update on SFDC pricing and editions and their features, chatter option, security and sharing models, delegated admin features.
• Gained a strong knowledge of synchronization, data-modeling, data extraction, transformation, data Loading, scheduling, monitoring, and reporting in a cloud computing environment
• Experience with extraction, transformation and load (ETL) tools.
• Strong knowledge on Agile, water fall methodologies.
• Proficient in databases including MS SQL Server 2005/2008, Oracle

PROFESSIONAL EXPERIENCE:

Confidential, Sunnywale, CA

Salesforce Developer/Admin

Responsibilities:

• Performed the roles of administrator, developer and deployed Salesforce.com for Sales & Marketing departments. Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Created Activity Dashboards for management teams consisting of VP’s, Directors and Direct Sales Team.
• Managed fields/relationships, workflow rules, approval processes, page layouts, security, validation rules, e-mail, custom buttons/links, etc.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Implemented security and sharing rules at object, field, and record level for different users at various levels of organization. Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards and also responsible for the customizing the same as per the business requirements.
• Regularly performed database cleanup procedures. Managed ongoing support requests and administrative needs of users.
• Developed training plans, materials, and documentation for database users, keep materials up-to-date, coordinate new user and ongoing training sessions for the organization worldwide( Confidential ).
• Worked on Translation workbench during the global implementation and roll out of Salesforce for Confidential .
• Customized the Dashboards to the track usage for productivity and performance of their sales teams.
• Assisted users with report design and management. Configured and scheduled Analytic snapshots to generate weekly trend reports and to analyze the weekly progress of the applications developed by Stage.
• Supported Sales Directors, Area managers, Reps with ad-hoc questions and reporting requests.
• Collaborated with functional business teams (Sales & Marketing) to understand the business needs.
• Formulated options and executed CRM/business solutions to meet NA, Confidential sales needs.
• Extracted data from various Sales systems like Siebel, SFDC and SAP data warehouse using Toad, SQl and BO.
• Generated various Sales reports like activations data by region, by reps, by product using excel pivot tables, charts and advanced formulae. Created timely reports as per the business needs on daily, weekly and quarterly basis. Generated quarterly and half yearly carrier activations reports from the data extracted from Siebel which included data cleansing and manipulation of millions of records.
• Worked on the Sales dashboard for the weekly exec meetings which included the regional sales counts, market share, % Goals assigned for the Sales reps etc. Created various marketing reports in SFDC like the Lead trend reports and weekly apps progress by stage reports and several custom reports as per the user requests.
• Analyzed Asset, Contact data in Siebel and SFDC to ensure and maintain data quality and integrity.
• Exported data from Siebel tables and imported into salesforce.com to create dashboards.

ENVIRONMENT: Saleforce.com, Visual Force Pages, IOD, Business Objects, Data Loader, Email Services, HTML, Siebel 8.1, Siebel service, Oracle 10g, SQL, Windows XP, MS Office, Advanced Excel, Security Controls, Sandbox data loading and Force.com IDE Plug-in Eclipse.

Confidential, San Jose, CA

Salesforce Consultant

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Extensive experience in lead case management (Web-to-Lead, Email-to-Case
• Experience working with Salesforce.com sandbox and production environments.
• Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Batches, Apex Web Services, App Exchange deployment, Apex Classes and Apex Triggers.
• Scheduling Apex jobs for processing large records.
• Created Custom Objects, Tabs, and Sharing Rules as per the business requirements.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Developed Apex Triggers, Apex Classes and Test Methods using proper controls &syntax and also experience in writing unit test cases.
• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP,REST) & web integration with SDFC.
• Worked on configuration, security and security controls aspects of Salesforce.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Integrated the SOAP and Rest based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Provided support for ongoing Salesforce maintenance by reviewing trace logs, developing action plans and other administration services including periodic data cleansing, workflows and approvals

Environment: Apex Language, Visual Force Pages, Data Loader, Workflow & Approvals, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in, Service cloud, Force.com platform., Java script, JQuery, SQL, CVS, Agile.

Confidential

Java developer

Responsibilities:

• Developed Controllers for request handling using spring framework.
• Designed and developed application components and architectural proof of concepts using Java, JSP, JSF, Struts, and AJAX.
• Participated in Enterprise Integration experience web services
• Configured JMS, MQ and Hibernate on Web sphere and Jboss
• Focused on Declarative transaction management
• Developed XML files for mapping requests to controllers
• Coded Spring Portlets to build portal pages for application using JSR 286 API
• Hibernate templates were used to access database
• Use the DAO in developing application code
• Developed stored procedures.
• Extensively used Java Collection framework and Exception handling.

Environment: J2SE, J2EE, Spring, JSP, XML, Spring TLD, JSP, Servlets, Hibernate Criteria API, XSLT, CSS,JSF, JSF Rich Faces,WASD5.1, Java Swing, Web service, AXIS Server2, WSDL, XML, Glassfish, jsr 286 api, UML, EJB, Java script, JQuery, Hibernate, SQL, CVS, Agile, JUnit.