SUMMARY:

• Over 6 years of IT experience with around 5 years of experience in the Salesforce.com CRM platform as both Developer & Administrator.
• Accumulated extensive Salesforce Knowledge and hands on experience on Sales Cloud, Service Cloud and Marketing Cloud.
• Experience in integrating with third party systems by using REST API.
• Expertize in working with Force.com migration tool for moving metadata from sandbox to production org.
• Well versed with analyzing company processes, translating business workflows into accurate Salesforce.com workflows and configuring Salesforce.com to meet business needs.
• Experienced in all aspects of integrating Salesforce.com with third party systems within an enterprise including - Web Services Integration, S-Controls.
• Good experience with HTML, DHTML, CSS and JavaScript.
• Extensive experience in lead case management (Web-to-lead, Email-to-Case).
• Ability to effectively translate Salesforce data into business understandable metrics using Reports (Matrix, Summary, Tabular, and Joint), Analytical Snapshots, and Dashboards
• Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility, Apex Data Loader, Informatica On Demand and Snap Logic.
• Experienced in Cloud based Version Controlling with Git and SVN and static code analyses
• Hands on experience in ANT Scripting, XML, and Eclipse Tools.
• Experience in working with Agile Methodologies.
• Designed, developed, and documented scalable, high-quality business solutions on the Salesforce platform.
• Experience working with Eclipse IDE and Force.com Plug-in environment.
• Good experience in Oracle, SQL Server.
• Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products and Cases.
• Hand on experience with Apex Language, Apex Trigger, Apex Class & Apex Web Service, Visual Force and S-Control.
• Thorough understanding with all Governor Limits in Saleforce.com.
• Worked on AppExchange products like DocuSign.
• Skilled in customizing standard objects and develop Custom objects, Page-Layouts, and Record-types to distinguish between various requirements
• Proficiency in Salesforce Administration tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Tasks and Events
• Have good working knowledge in querying Salesforce database using SOQL & SOSL queries using Force.com Explorer.
• Worked in Salesforce.com customization, profile creation & managing profile level access & implementations.
• Good exposure on usage and implementation of Agile methodology.
• Administration, Configuration, Implementation and support experience with Salesforce.com platform.

TECHNICAL SKILLS:

SFDC CRM: Sales Cloud, Service Cloud, Chatter, Communities, Service Console

Salesforce Technologies: Apex Language, Visual Force (Pages, Component & Controllers), Standard objects, Workflow & Approvals, Apex Data Loader, AppExchange, Reports, Dashboards, SOQL, SOSL, Custom objects, and Analytic Snapshots

Force.com Eclipse IDE Plug: in, Sublime, Force.com Explorer, Force.com Data Loader, Excel Connector, GIT Hub, ANT and Force.com Migration Tool, SOAP API, REST API.

Web Technologies: HTML, CSS, JavaScript, XML, JQuery, JSON, Web Services (SOAP/REST)

Programming Languages: Apex, Java.

Data Migration tools: Apex Data Loader, Custom Import wizard, Workbench.

Salesforce API tools: Force.com Migration Tool(ANT), Force.com IDE -Eclipse

AppExchange Apps: DocuSign.

Databases: MS SQL Server, Oracle, DB2

Development methodology: Waterfall, Agile, Scrum

PROFESSIONAL EXPERIENCE:

Confidential, Hercules, CA

Salesforce Developer

Responsibilities:

• Actively associated in gathering requirements for building standard and custom objects, page layouts and various record types specific to the business processes.
• Built various reports and dashboards as per the business requirements.
• Developed various Custom Objects, Entity-Relationship data model, validation rules on both custom and standard objects and components.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Managing Sandboxes - Create/Delete/Refresh. Use Force.com CLI and perform Automated Metadata Export .
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates.
• Created templates, approval processes, approval page layouts and defined approval actions on them.
• Create profiles and field level security to hide critical information on the profile users.
• Hands on experience on configuring Salesforce out-of-the box community feature for partner users.
• Expert in sandbox creation, maintenance and back up.
• Built the SFDC production org involving various pre and post deployment activities.
• Expertize in data migration of records to Salesforce using Apex data loader and Dataloader.io
• Expert in SOQL relationship queries against standard and custom objects to validate the data imported to Salesforce.
• Setup Exchange sync to sync contacts and events between Salesforce and company’s email system.
• Developed several Visualforce pages, controller extensions, Visualforce email templates and triggers involving apex best practices.
• Developed batch apex classes and scheduled daily jobs using apex scheduler.
• Developed various web services classes for integrating with middleware software to import the data to Salesforce.

Confidential, St Louis, Missouri

Salesforce Developer/ Administrator

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the applications to match the functional needs of the organization.
• Developed Apex triggers with bulk safe for both standard and custom objects.
• Worked on security models, developed apex based sharing rules in order to meet security requirements.
• Developed various batch apex classes to merge duplicate accounts/contacts. Streamlined the integration and merge process in Salesforce. Ensured the integrity of data by building custom code to merge data.
• Involved in troubleshooting and resolved issues related to integration. Developed Apex classes with REST calls to connect to web services.
• Developed custom Visual force pages and apex controller classes for various functional needs in the organization.
• Worked on email to case services, implemented custom development to meet user requirements.
• Developed and deployed workflows and approval processes for custom objects as per the business requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Involved in requirement gathering for setting up Salesforce service cloud.
• Implemented Salesforce customer portal to provide online support channel for customers.
• Prioritized cases using entitlements and case milestones.
• Built various agent-specific and management-specific reports and dashboards to track and provide key leading and lagging indicators for same day resolution and average queue times of cases.
• Developed case escalation rules to ensure cases were resolved in a timely manner.
• Used change sets to deploy metadata from sandbox to production environment.
• Written test classes for unit testing.
• Hands on experience working in territory management, configured territories and used apex code for updating territories by users and accounts.

Confidential

Salesforce Developer

Responsibilities:

• Interacted with various business user groups to gather the requirements for Salesforce Implementation and documented the requirements.
• Design and developed solutions based on functional, migration and integration requirements for SFDC platform.
• Worked on customization of standard objects like Lead, Account, Contact and Opportunity.
• Created Custom Objects and fields for transactional and contractual information.
• Setup marketing campaigns, campaign hierarchies, web-to-lead and auto response rules.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Create custom report types, custom reports and dashboards to meet the reporting requirements of business users in the organization.
• Implemented Salesforce application interface using Visual force API and Apex.
• Developed Salesforce S-controls using HTML and JavaScript for Data Loader objects.
• Involved in collection of business requirements.
• Documentation of High Level Technical/Functional designs.
• Delivery of solutions with high quality as per the project schedules.
• Day to day status track of issue logs.

Confidential

Java Developer

Responsibilities:

• Participated in the analysis of requirements.
• Participated in preparing the design documents, functional specifications.
• Plan, design, and implement application database objects, such as stored procedures, triggers and views.
• Build and maintain SQL scripts, indexes, and complex queries for data analysis and extraction.
• Working closely with the Database Administrator (DBA) and provide him the DDLs (Data Definition Language) to create the table definitions in the Database.
• Drafting and developing Source to Target Design documents for the developers to code the programs/mappings that load into the Enterprise Data Warehouse.
• Working closely with the Customer's Business teams to get any open queries answered, and to suggest any modifications/improvements in the Data Model to the Manager and to the Data Modelers.
• Ensuring that the development team delivers the unit-tested code on time, and coordinating the migration of the code across environments after System Integration Testing and User Acceptance Testing.
• Involved in designing screen layouts using ASP.NET
• Developed the application entirely using C# as the front end and SQL server 2000 as the back-end.
• Programming of the Client side validation using JavaScript.
• Involved in development of Form based Authentication & Authorization.
• Developed tables and relationship in SQL Server 2000.

Environment: Java 1.4 SDK, Java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Apache Ant 1.6.2, Eclipse, Log4J, Hibernate.