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Salesforce.com Developer Resume

Scottsdale, ArizonA

SUMMARY:

  • Having over 9+ years of experience in analysis, design and development of various CRM and web - basedapplications, which includes Salesforce.com (SAAS) platform, with Business Analyst experience.
  • Packaged and Deployed customizations from Sandbox to other environments using Eclipse, change set and Migration tool.
  • Experience in Administration, Customization and Customersupport experience with Salesforce Platform.
  • Involved in Data Modelling and Interfaces Migration.
  • Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation,and data utilities, Sales, Service Cloud, Customer Service and Support Administration.
  • Expertise in implementation using Apex Language, Visualforce Pages, Classes, Controllers, Triggers. Web Services API, Components, Tabs, Custom Objects, S-Controls, SOQL, SOSL, Ajax, HTML,CSS Reports, Analytic Snapshots and Dashboards.
  • Excellent knowledge of all the phases of software development life cycle (Requirements gathering,Analysis, design, development, testing and implementation).
  • Strong Knowledge in AppExchange Applications for integrating with third party applications.
  • Good hands on practice with the new Lightning System Design which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components.
  • Proficient in SFDC administrative tasks like creating profiles, roles, users, custom apps, tabs, customObjects, sites, monitoring license, data and file usage.
  • Designed various custom objects, custom fields, role-based page layouts, custom Tabs, custom reports as per the requirements.
  • Implemented various advanced fields like Picklists, Custom Formula Fields, Field Dependencies,Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Emailgeneration according to application requirements.
  • Experience in using different tools in GIT, Bitbucket, and JIRA
  • Experienced in project development using Waterfall, Agile and Scrum methodologies.
  • Experience in working with Force.com IDE and Salesforce.com Sandbox environments.
  • Experienced with designing and developing Apex Test Classes for SFDC testing.

TECHNICAL SKILLS:

Salesforce Technologies: Standard objects, Batch Jobs, Workflow & Approvals, Apex Language, Apex Classes/Controllers, Apex Triggers, VisualForce Pages, Data Loader, Offline Edition, Integration, migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, S-Control

SFDC Tools: Force.com IDE (Eclipse), Data Loader, Connect Offline, Apex Explorer

CRM Tools: Salesforce CRM

Languages: C, Java, Apex, SQL & PL/SQL

Web Development: HTML, CSS, Visualforce, JavaScript

Tracking Tools: Jira, VersionOne, Pivotal

PROFESSIONAL EXPERIENCE:

Confidential, Scottsdale, Arizona

Salesforce.com Developer

Responsibilities:

  • Worked on Agile methodologies where requirements, design, testing, deployment needs to be done as early as possible.
  • Involved in the customization of their contact center app based in Salesforce Classic using Apex classes, Apex triggers, SOAP APIs, and VF pages.
  • Developed VF pages and Apex triggers for contact center agents to navigate through the different journeys
  • Implemented Formula fields, Validation Rules, Process Builders, Workflow Rules, and Workflow Approvals.
  • SOAP API integrations with multiple systems
  • Worked with Informatica ETL team for creating Data mapping for source and Confidential (Salesforce) systems.
  • Added Lightning Components to Lightning Pages and Record Pages.
  • Used the existing security model to build onto and restrict data access to unwanted internal users
  • Developed UI using CSS, HTML tags, VisualForce components and used JavaScript for front-end validation.
  • Created and enhanced page layouts for each profile to ensure the patient’s journey with the contact center agent goes smoothly and easily
  • Created custom reports to evaluate the current and past performance of the contact center agents and other client-based agents
  • Created custom configurations for different journeys aligned with drug-based requirements, including the ability to control the next step
  • Conducted deployments through the sandboxes (Development, QA, SIT, and UAT) and into Production
  • Worked with the testing team to fix issues during QA, SIT, and UAT testing
  • Written Apex Classes, Controller, Extension Controllers and Triggers in the application for various Business/ functional requirements.
  • Worked with and customized functionality for third party apps for SMS texting, including the contact’s consent in accordance with the Telephone Consumer Protection Act (TCPA)
  • Used Git as a source control tool to maintain repositories of the various releases
  • Integrated the Salesforce platform with GitHub for available data in the GitHub repository and to save it in the opportunities object using RESTful web service
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce Objects.
  • Used it to read, extract, and load data from comma separated values (CSV) files.
  • Used SLDS for developing Lightning Components, Actions, Event and Server-Side Controller.
  • Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
  • Performed solution architect (SA) and quality assurance (QA) tester tasks to resolve production issues reported

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Components, Controllers & Extensions), Jira, Data Loader, Data Modelling, Apex Triggers, Reports, Custom Objects, Custom Tabs, CSS,Page Layouts, HTML, Git, Email Services, Security Controls, Informatica Cloud.

Confidential, Winston Salem, NC

Salesforce.com Developer/ Admin

Responsibilities:

  • Working on the projects that deal with Sales which included Partner Portal Management usage bydealers for Quoting, creating the Proposals, Contracts.
  • Involved in customization of Partner Portal using Apex classes, REST/SOAP API's, VF pages andTriggers.
  • Developed VF pages and associated Apex classes to allow the customers to register, login andsubmit their service requests which are resolved by customer service and sales.
  • SOAP and REST API integrations with multiple systems
  • Created custom Profiles, Roles, and Public groups to restrict the data access to the unwanted internalusers depending on their job responsibilities.
  • Developed UI using CSS, HTML tags, VisualForce components and used JavaScript for front-endvalidation.
  • Created Page Layouts for various profiles to make customer service and salescomfortable for inputting data intothe CRM from customers.
  • Implemented Formula fields, Validation Rules, Workflow Rules, and Workflow Approvals.
  • Created custom reports to evaluate the performance of customer service and sales, as well as the usage of the customer portal as well.
  • Developed and configured Custom Reports for planning monthly, quarterly and annually and forForecasting.
  • Developed and maintained Duplogic to prevent duplication.
  • Integrated Salesforce and Siebel using CastIron and Informatica Connector Tool.
  • Worked with Informatica ETL team for creating Data mapping for source and Confidential (Salesforce) systems.
  • Added Lightning Components to Lightning Pages and Record Pages.
  • Skilled in integrating Salesforce with external Master data using SOAP and REST API.
  • Salesforce Lightning Experience - Used SLDS for developing Lightning Components, Actions, Event andServer-Side Controller.
  • Extensively implemented Visual Flows for automatic sales and service process in Sales and ServiceCloud.
  • Scheduled Apex Batch jobs for processing large records.
  • Written Apex Classes,Controller, ExtensionControllers and Triggers in the application for variousBusiness/functional requirements.
  • Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
  • Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
  • Used the Sandbox for UAT and deployed the code to the Production instance after UAT.
  • Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects.
  • Used it to read, extract, and load data from comma separated values (CSV) files.
  • Created Triggers like sending emails to the portal users whenever they update their account information comparing their new information with their old information.
  • Created VF Components used repeatedly in VF pages to reduce the redundancy when needed.
  • Created Visualforce and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Components, Controllers & Extensions), Jira, Data Loader, Data Modelling, Apex Triggers, Reports, Custom Objects, Custom Tabs, AWS, Email Services, Security Controls, Eclipse IDE Plug-in,Informatica Cloud.

Confidential, Millburn, New Jersey

Salesforce Developer

Responsibilities:

  • Worked on Agile methodologies where requirements, design, testing, deployment needs to be done asearly as possible.
  • Worked on Pivotal tracker and TFS tracker for tracking issues.
  • Participated in Object Oriented analysis, design, design reviews and use case specifications usingUnified Modeling Language (UML).
  • Design and implement service cloud product applications.
  • Analyzed customer requirements to determine an appropriate solution design
  • Implemented Service Cloud for customer service, including configuration of email-to-case and caseassignment rules.
  • Managed migration and release of Service Cloud.
  • Redesigned, worked, and solved several production issues, working closely with business and users to get the approval.
  • Using Force.com developer toolkit including Apex Classes and Visualforce pages to develop custombusiness logic.
  • Used Git as a source control tool to maintain repositories of the various releases
  • Integrated the Salesforce platform with GitHub for available data in the GitHub repository and to save it in the opportunities object using RESTful web service
  • Created several workflows, Record Types, page layouts, lead processes and sales processes.
  • Used Data Loader to migrate the data between multiple Salesforce sandboxes.
  • Worked on standard objects like account, contract, opportunities, and products.
  • Wrote triggers between multiple objects.
  • Developed Apex Triggers, Apex Classes and Test Methods used to maintain more than 85% codecoverage in Salesforce production.
  • Used the sandbox for developing and UAT and change sets for the deployment after UAT.
  • Wrote SOQL and SOSL queries.
  • Assisted with implementation of the newly released Lightning Experience, including customizing home and app pages using Lightning Components

Environment: Salesforce.com platform, Apex Script, Visualforce Pages, Controllers, CSS, Encryption Fields, Custom Objects, Custom Tabs, Data Modelling, Security Controls, Page Layouts, HTML, jQuery, Java Script, Reports, Dashboards, Eclipse IDE Plug-in, Git.

Confidential, Atlanta, GA

Sales force Developer/ Administrator

Responsibilities:

  • Performing the roles of Salesforce.com Developer and Administrator in the organization.
  • Interacted with various business user groups for gathering the requirements
  • Worked on various Salesforce.com Standard Objects including Accounts, Contacts,Reports,Dashboards, Events and Tasks
  • Developed various Custom Objects, Tabs, validation rules, Components
  • Using Force.com developer toolkit including Apex Classes and Visualforce pages to develop custombusiness logic.
  • Used Force.comweb service API for implementing WSDL in the application for access to data fromexternal systems and web sites
  • Worked with SOQL and SOSL queries with Governor Limitations to store and download the data fromSalesforce.com platform database
  • Created various Profiles, Roles, and Page Layouts and configured the Permissions based on theOrganization hierarchy requirements
  • Created Custom Objects and fields for transactional and contractual information
  • Encrypted sensitive data with Encryption Fields feature
  • Designed and deployed Custom tabs, validationrules, Approval Processes, and Auto-Response for automating business logic.
  • Developed Cascading Style Sheets (CSS) for creating effects in Visualforce pages
  • Created workflow rules with defined related tasks, email alerts, and field updates
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation andformula fields to the custom objects
  • Used field level security along with page layouts to manage access to certain fields
  • Developed several Custom Reports and Dashboards to better assist managers and report folder toprovide report accessibility to appropriate personnel
  • Worked on Unit testing for the customizations and developments done during the project

Environment: Salesforce.com platform, Apex Script, Webservices API, Visualforce Pages, Controllers, CSS, Encryption Fields, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in, Windows XP.

Confidential, Norcross, GA

Sr. Technical Analyst

Responsibilities:

  • Understanding the Requirements\FDs\EDs\Test Scenarios.
  • Involved in Script Reviews, Test Case Preparation, and Peer Review.
  • Update the scripts with the enhancement documents.
  • Developing test scripts using TSL.
  • Reporting the Defects using the Quality Centre, follow-up on the defect status for closure. Documenting the Defects using Quality Centre.
  • Represented all the functional and non-functional requirements in the requirements traceability matrix (RTM) using Requisite Pro.
  • Assessed the flaws in the existing as-is accounting system and made clear recommendations of Business process improvements and BPR, incorporated them in the future to-be system design.
  • Wrote user requirements specification (URS) and Functional requirements specification (FRS) Documents as per the Business requirements and process flow.
  • Organized triage and cross functional meetings to discuss the priorities of defects logged and delivery time.
  • Actively involved in the UML based Class, Communication and activity Diagrams for certain modules of the application in collaboration with Design Team.

Environment: RUP, Rational Requisite Pro, Rational XDE, Rational Rose, Rational ClearQuest, Base Clear case, Java, Oracle, DB2, MS Project, MS office suite.

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