SUMMARY:

• Around 6 years of IT industry experience with skills like Analysis, Design and Development, Customization, Testing, Implementation, and maintenance of network support and various applications.
• Around 5+ years of experience as Salesforce developer and 1 year as Java Developer.
• Good experience with Administration, Configuration, Customization, Development and support experience on Salesforce.com Platform.
• Knowledge in implementation using APEX Language, Classes, Controllers & Triggers, Visual Force Pages, Components, Tabs, Salesforce L ightning Design System and Lightning App Builder and Custom Objects.
• Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Experience working with salesforce.com sandbox and production environments.
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assigning Rules.
• Experience in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master - Detailed relationship, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements.
• Experience in Generating Reports, Dashboards, customized reports and analyzing the data in Salesforce.com.
• Implementation of Security and Sharing rules at Object, Field and Record levels for different users in the organization.
• Experienced in customizing standard objects like Accounts, Contacts, Opportunities, Products, Pricebooks, Cases, Leads, Campaigns and Reports.
• Created the Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts.
• Designed various WebPages in Visual Force for functional needs within Salesforce.
• Designed and developed Apex Triggers for various functional needs in an application.
• Involved in Unit Testing and Test Coverage for triggers.
• Experience working with Force.com IDE, Data Loader, Import Wizard.
• Strong work ethic, taking ownership of all duties and responsibilities and meeting management objectives.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce.com CRM, Apex Language, Apex Classes, Apex Triggers, SOQL, Visual Force Pages, Salesforce Lightning, Workflow & Approvals, Reports, Dashboards, Standard and Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Apex Data Loader, Apex Explorer, Force.com Platform (Sandbox and Production).

Languages: Java, Apex Programming

Operating Systems: Windows Family

Documentation Tools: MS Office

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Salesforce Developer/ Administrator

Responsibilities:

• Worked on analyzing, estimating complexity, story pointing and implementing the user stories.
• Worked Closely with Business regarding the JIRA stories and suggested the solutions for the stories.
• Involved in developing Salesforce Lightning applications using Lightning Components , Controllers and Events and used custom CSS in the components.
• Worked on designing and developing Lightning Community Builder and developed Lightning Components using Aura framework.
• Developed Visual Force pages according to the business.
• Developed sales cloud and service cloud requirements on salesforce .com platform using CRM process.
• Worked on Visualforce pages and having experience with CSS and Java Script
• Provided administration support to create new users, deactivate users, modify security and sharing settings for users.
• Developed Apex Triggers , Apex Classes and Visualforce Pages with various Customizations requested by business users.
• Worked on reports and dashboards according to the business requirement.
• Have knowledge on Nimble which is an Association Management Systems for trade associations.
• Working Knowledge of Community Hub a community setup similar the salesforce Communities .
• Involved in the Org’s transition from Classic to Lightning.

Environment: Salesforce.com Lightning platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Lightning, Workflow & Approvals, Reports, REST, Service Cloud, Sales Cloud, Custom Objects, Custom Tabs, Email Services, HTML, Sandbox.

Confidential, New Hyde Park, NY

Salesforce Developer/ Administrator

Responsibilities:

• with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Created user Roles, Profiles, Public Groups, Queues, Permission Sets, Custom Settings and Labels to suit to the needs of the application.
• Implemented Custom objects, Page layouts, Custom tabs, Record Types, and Search Layouts to suit the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationship on the objects.
• Interacted Developed workflow rules for various tasks and Email alerts as per the requirement.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Configuring the component for Lightning pages and lightning app builder.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need of the organization.
• Involved in Set-up activities of customer service portal.
• Used REST API for communicating with external systems.
• Implemented Web to case and Email to case features to raise cases from the customer service portal.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Developed Apex classes and Triggers for various functional needs in the application.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Lightning, Workflow & Approvals, Reports, REST, Service Cloud, Custom Objects, Custom Tabs, Email Services, HTML, Sandbox, ANT migration tool.

Confidential, Edison, NJ

Salesforce Developer/ Administrator

Responsibilities:

• Gathering the information, requirement of a client and preparing the technical document.
• Customizing and developing the applications as per the requirement.
• Creating the region wise sales reports and dash boards.
• Creating apex and triggers for validations and functionality.
• Data migration and integration with external legacy systems.
• Preparing user manuals and test cases.
• Developing highly customized visual force pages for better performance.
• Understanding the complete Software Development Life Cycle.
• Designed and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE.

Environment: Eclipse, Force.com IDE, SOQL, SOSL, VisualForce Pages, Triggers, Apex, HTML, JavaScript, Page Layouts.

Confidential, Cincinnati, OH

Salesforce Developer/ Administrator

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements.
• Designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Communicating with executive management on project status and overall project progress against target.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Closely worked with Salesforce.com consultants while implementing the solutions for the requirements.
• Integrate of Application with Salesforce.com with using SOAP web services.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Customized the Dashboards to the track usage for productivity and performance of their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: Windows XP Pro, Windows service 2003, Force.com Platform, Salesforce Enterprise Edition, Salesforce.com, Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflow & Approvals, Reports, SOAP, Force.com Eclipse Plug-in, SalesForce.com sandbox data load, Email Services, Security Controls.

Confidential

Salesforce Administrator

Responsibilities:

• Customized Reports & Dashboards for business users and managers developed custom reports.
• Created Formula Fields, Validation Rules, Workflow and Approvals to build required functionality.
• Created Visual Force Pages to override the standard functionality of Salesforce.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on fixing SOQL and SOSL queries in the apex code.
• Deployed salesforce components from sandbox to production using Force.com ant migration tool, Change Sets and Eclipse.
• Experience in creating Workflows, validation rules, CSS, HTML, DHTML, and JavaScript.

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, DHTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential

Java Developer

Responsibilities:

• Developed internal administration interface.
• Designed front end using JSP and business logic in Servlets.
• Used Struts Framework for the application based on the MVC-II Architecture and implemented validator Frame work.
• Mapping of the Servlet in the Deployment Descriptor (XML).
• Used HTML, JSP, JSP Tag Libraries, and Struts Tiles develop presentation tier.
• Deployed application on JBoss Application Server and also configured database connection pooling.
• Participated in writing JavaScript functions for front-end validations.
• Developed Stored procedures and Triggers for business rules.
• Performed unit tests and integration tests of the application.
• Used CVS as a documentation repository and version controlling tool.

Environment: Java, J2EE, JDBC, Servlets, EJB, JSP, Struts, HTML, CSS, Java Script, UML, JBoss Application Server, MySQL, UNIX and CVS