SUMMARY:

• 7 years of strong experience on Salesforce.com platform, Sales Cloud, Service Cloud and its Development Life Cycle.
• Actively participated in multiple phases of SDLC - Feasibility, Implementation, Production and Development, Delivery of projects in SFDC.
• Experienced in implementing Cloud-based solutions using Salesforce platform both as an administrator and developer.
• Designed and developed various Custom Objects, Custom Apps, Custom Fields, Validations, Role-Based Page Layouts, Custom Tabs, Custom Reports as per the requirements.
• Developed Reports and Dashboards using components and different report types.
• Good knowledge of SAAS, PAAS and IAAS cloud computing services.
• Involved in Data Mapping and Migration of data from legacy systems to Salesforce.com.
• Proficient in dealing with the functionalities related to the Service Cloud and Sales Cloud.
• Experience with Salesforce Customization, Security Access, Creating Profiles, Roles, Sharing Rules, Users, Page layouts and Email Services.
• Good experience in setting up relationships in view of business use cases using Salesforce relationships Master-Detail, Lookup and Many-to-Many (Junction Object) between objects.
• Experienced in SFDC development using Apex Classes, Batch Class, Schedule Class, Triggers, Test Methods, Visualforce Pages, Visualforce Components & Controllers Force.com IDE, SOQL, WSDL, REST and SOAP.
• Integrated Salesforce.com applications with external systems using Web Services and Apex Web Services classes and XSL.
• Experience on working with Force.com Service Cloud, Sales Cloud, and Marketing Cloud.
• Integration of Salesforce.com with Java, using Web Services API, Metadata API, SOAP & REST.
• Experienced in working on Eclipse IDE with Force.com plug-in, command line interface.
• Expertise in advanced Apex programming concepts including common Design patterns, Governor limit management techniques, Bulk patterns, efficient and reliable trigger handling, and asynchronous operations.
• Experienced in creating and execute unit andintegration tests.
• Experience in using different tools - Apex Data Loader, Eclipse, Import Wizard, SFDC Data Export, Mass Delete, Change Sets etc.
• Good understanding of key Salesforce architectural concepts (e.g. API and governor limits, security models and techniques) and how they influence design.
• Solid technical and functional knowledge of Salesforce Platform, APEX, Visualforce, Declarative tools, Interfaces.
• Developed test classes for unit testing the code and to make sure the required code coverage is attained.
• Experience in web technologies like HTML, XML, DHTML, CSS and JavaScript.

TECHNICAL SKILLS:

Salesforce.com: Salesforce.com, Force.com IDE, Apex Class, Apex Triggers, Apex Methods, Apex Web Services, Workflow and Approvals, Process Builder, Profiles & Permission Sets, Role Hierarchies, Sharing Rules, OWD, Validation Rules, Apex data loader, App Exchange, Escalation Rules, SOSL, SOQL, Sales cloud, Service cloud, Email Template, Apex Test Methods, Visual Force pages, Visual force Components, S-controls, Sandbox, data Loader

Salesforce Tools: Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Salesforce1

Integration &Deployment Tools: ANT, Change-sets, Salesforce to Salesforce, Apex- Explorer

Web Technologies: JavaScript, PHP, XML, HTML, XHTML, XSL, CSS, AJAX, ASP, JSON

Databases: SQL Server 2008/05/2000, MYSQL, DB2

Operating Systems: Windows Family, MS-DOS, UNIX, SOLARIS

Programming Languages: Java, Apex, C, C++

PROFESSIONAL EXPERIENCE:

Confidential, Harrisburg, PA

Sr. Salesforce Developer/ Admin

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed Sales and Marketing apps on Salesforce.com platform using CRM Process.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed and developed SFA-based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Used Sales Force Automation (SFA) for Sales Lead Management, Account and Contact Management and Approvals and Workflow.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, SOSL, SOQL, Sales Cloud, Sales Cloud, Data Loader, HTML, JavaScript, Eclipse IDE, Windows 7

Confidential, Atlanta, GA

Salesforce Developer/ Admin

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Implemented the requirements on Force.com platform and Force.com IDE Plug-in using Eclipse.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Defined Org wide default to restrict access from users.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Created Data Validation rules and Formulas as per business requirement.
• Worked with various Salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, Time-Dependent actions and Outbound API Messages.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Designed, and developed Apex Classes, Controller Classes, Extensions, and Apex Triggers for various functional needs in the application.
• Designed various Web Pages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates in HTML and Visualforce.
• Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.( creating code to create apex classes)
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Responsible for all the activities related to configuring Data Loader, uploading data in .csv files into salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.
• Help users with Chatter teams/Groups and follow application as well.

Environment: Salesforce.com platform, Visualforce (Pages, Component & Controllers), Apex Language, Data Loader, HTML, JavaScript, APPTUS, Eclipse IDE, Subversion.

Confidential, Atlanta, GA

Sr. Salesforce Developer/ Admin

Responsibilities:

• Worked with functional leads to transform and develop new requirements into design, implementation.
• Configured Campaign Management, Campaign Influence, and Lead Conversion.
• Configured the Case Management Process.
• Debug Apexscripts using DebugLogs and SystemLogConsole to catchExceptions and executeGovernorLimits. Deployed Apex using Force.comIDE, Force.comMigration Tool and WebServicesAPI. Implemented Classes, Interfaces, Keywords and Annotations.
• Integrated Apex with External services by making callouts that used REST and WSDL.
• Worked with ApexScheduler to invoke ApexClasses at regular intervals.
• Worked with DynamicApex to accessObjects and Field describe information, execute dynamic SOQL, SOSL and DMLqueries.
• Add methods that can be called from Visual force pages to Controller Extensions.
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforcecomponents. Developed complex reports and dashboards using HTML, PDF, Apex, Visualforcepage and mailmerge.
• Worked on SRSDocument, analyze requirements and define solution based on Salesforce.com Out of the Box (OOTB) functionality.
• Created Visual force pages which identified a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
• Implemented Visualforce pages with public-facing websites by using Force.com Sites.
• Used Organization security, Network-based security and Session security to implement platform security. Used Picklists, Dependent Picklists, and Record Types to enforce data quality.
• Used Tab Permissions, Record Type Permissions, and Field Level Security to implement Component-Based Security.
• Used Tabular, Summary, and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval Processes and created Approval steps which used email alerts and field updates. Worked with Approval Processes that used Email Approvals and Parallel Approval steps. Used Process Visualizer to study Approval steps.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, CSS, JavaScript, AngularJS, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, GA

Salesforce Developer

Responsibilities:

• Worked on various Custom Objects and Standard Objects
• Extensive Custom Object coding
• Worked under Agile SDLC using Scrum methodology.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions, Components, Batch Apex classes, Scheduled Apex classes, Test classes and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Implemented ChangeSet Deployment. Developed Test classes and increased the code coverage.
• Created page layouts to organize fields, custom buttons, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, and field updates to implement business logic.
• Created Custom Objects and defined Lookup and Master-Detail relationships on the objects. Also created Junction Objects to establish connectivity among objects.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Implemented CSS for Visualforce Pages and experience working with Partner portal system.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamicSOQL, SOSL and DMLqueries. Performed Data Analysis and migrated data from SQLServerdatabase to Force.com platform using Data Loader.
• Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com. Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel. Involved in Agile methodology, Scrum which dramatically improved productivity and reduced errors.
• Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, SQL Server, Custom Objects, Custom Tabs, Email Services, HTML, JavaScript, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Windows.

Confidential, Davenport, IA

Business Analyst

Responsibilities:

• Projects involved the integration of legacy systems into a new multi-functioning application used by agents and customers alike.
• Project consisted of 3 subcomponents having scope that impacted both ICOMS and CSG billing systems and several business markets.
• Worked in an agile environment several sprints managed releases and helped increase velocity through managing expectations.
• Analyzed data from legacy systems with 3rd party vendors which were often named similarly/differently depending on the domain or the primary stakeholder sector SALES, Care, Tech Ops, Business class.
• Worked with tight deadlines to produce a series of releases to maintain project feasibility.
• Decomposed business requirements into Epics and User Stories. Also Wrote, Reviewed, Edited user stories and epics.
• Served on top 50 list projects for company and Assisted in the migration of vendor solutions over host environments.
• Integrated several 3rd party vendors into native solution through JMS databases.
• Worked with development team to analyze, design, and test functionality.
• Sprint retrospectives started and maintained a personal log for project team.
• Converted various SQL statements into stored procedures thereby reducing the Number of database accesses.
• Used Query Analyzer, Execution Plan to optimize SQL Queries.
• Worked with the QA team to create test scripts prior to releases.
• Analyzed and reviewed training manuals for UAT.
• Prepared test plans and executed Unit Integration, User Acceptance testing using test cases to ensure that the systems conformed to specifications of business requirements performance criteria.

Environment: Agile/SCRUM, SQL Server 2008, MY SQL, PL/SQL, Java, J2EE, Java Script, HP Quality Center, JIRA, MS Visio, SSRS,UAT, UML, MS Project, MS Office