PROFESSIONAL SUMMARY:

• 8.5 years of experience in information technology with experience in all the phases of SDLC (Analysis, Design, Development, Administration, Testing, Implementation and Support) in various software Applications using Salesforce (CRM) and Mainframe.
• Experienced with retail, manufacturing, service, Finance, Banking, Airline and Insurance industries business needs and blending them with the package based solutions to meet all the variety of IT needs of each customer.
• Experience with Salesforce.com CRM technology as an admin and developer. Worked in various project environments like Customer Portal, E - commerce website, Healthcare.
• Hands on experience on SalesForce.com developer toolkit (force.com IDE), Triggers, Visual Force Pages, data migration and working knowledge of Apex classes, Controllers, SOQL & SOSL.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Experienced in admin modifications like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Strong Salesforce development experience with Apex Classes, Triggers, Controller Classes, Visual force pages and Integrating with external sources by developing SOAP, RESTful Apex Web Services for inbound calls to Salesforce.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Experience with Apttus, Big machines CPQ and built AppExchange applications with AngularJS and Bootstrap.
• Experience in configuring and customizing the Apttus CPQ and CLM tools.
• Extensive experience in lead, case management web-to-lead, Web-to case, Email-to-case.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Experience in web technologies including HTML, XML, CSS, JavaScript and SOAP.
• Well versed with project development life cycle, System Business Process Analysis, Requirements Study, Fit-Gap Analysis and Post-implementation support.
• Experienced in requirement gathering and estimating the hours of work based on the requirement from the client and maintaining the quality documents for all the work done till the end of the cycle.
• Expertise in data modeling, design and development of mainframe applications using COBOL, CICS, IMS, DB2, JCL, VSAM.
• Expertise with DB2 Stored Procedures Creation, Optimization and Maintenance.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Proficient in CMM Level 5 standards, METHOD I, and quality aspects.
• Experience in Software Testing Projects, SQL Server.
• Installed Apps from App Exchange, Configured and maintained user Security Permissions in compliance with organizational needs.

TECHNICAL SKILLS:

Salesforce.Com Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, AJAX Workflow & Approvals, Dashboards, Reports, Custom Objects, Validation Rules, Visualforce (Pages, Components and Controllers), Import Wizard and Data Loader, Lightning, Apttus.

ETL/ Integration Tools: Force.com Data Loader, Force.com IDE Plug-in, Mulesoft, Ant Apache Migration, GitHub, Jenkins. Bamboo.

Web Technologies/ Tools: HTML, CSS, JavaScript, Adobe Photoshop, AJAX, Dream weaver, XML, Visual Studio, MS Project, MS Visio, SharePoint.

Languages: Apex, C, C++, Java, PL/SQL, VB, UML

Database: Oracle, MS SQL Server, MySQL, MS Access

Operating Systems: Windows Variants, UNIX, LINUX

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Salesforce Developer

Responsibilities:

• Stericycle Environment Sol. maintaining the salesforce.com (CSM & CRM) platform, it is a service based cloud Application.
• As a Developer Consulting, Implementation & Customization Packages for the better service between the Company and the End client.
• Good Knowledge and experience with Salesforce CRM projects using Salesforce.com, Force.com.
• Experienced in Lightning which includes the Lightning Component Framework and actively involved in building a lightning component using the aura framework.
• Experience working with Salesforce.com Service Cloud, Sales cloud as well as marketing cloud and configuring Administration setup on salesforce.com platform.
• Designed and implemented SOX-Compliance to whole organization on profile and permission sets with different POD(Customer care, Revenue management, and Commercial Operations).
• Worked on Profiles, Permission Sets, Roles, Groups, and Sharing Rules to maintain security.
• Helped to automate some business processes by creating workflows (email notification/fields/updates/tasks).
• Actively involved in deployment process during sprint releases and deploying through Continuous integration and change set into Production
• Hands on experience on Continuous integration process to release into production with the help of Atlassian Tolls (JIRA+Bitbucket+Soursetree+Bamboo).
• Experience in Customization, Administration, Configuration, Implementation, and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Developed Visualforce pages and Custom Objects using Apex Programming on Force.com Platform.
• Experience in developing UI using Visualforce pages and providing business logic using Apex and Aura.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Experience in developing client-specific solutions on force.com platform using Apex classes, Triggers, Visual Force, Controllers, Web Services API, Force.com IDE, SOQL, SOSL, SOAP-based Web Services, JavaScript, Ajax.
• Having good knowledge on Salesforce to Salesforce helped partner organizations to share data in a more secure and effective way. Also, employed Apex Data Loader, Data Wizard for easy data migration and bulk management.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Experience in creating Lightning Components and used lightning Design System to convert existing Visualforce pages to lightning components.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions
• Developed lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Involved in using lightning, Process Builder and Workflows. Worked on customization of visual force to have Lightening Experience for desktop and mobile applications.
• Implemented Quote-to-Cash solution using APTTUS CPQ. Good understanding of the Apttus CPQ.
• Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals
• Design and develop apex classes, Apex triggers various functional needs in the application.
• Implements Apex test classes for Code coverage to cover the data, as well as Apex batch classes and process to run the jobs as per Company requirement.

Environment: Saleforce.com platform, Apex Language, Cloud Craze, Visual force Pages, JIRA,SQL, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Lightening design system(LDS), Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, Norwalk, CT

Sr. Salesforce Consultant

Responsibilities:

• Performed the roles of Salesforce.com Developer in the organization.
• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Responsible for JIRA and Salesforce Administration.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Updated and repaired outdated SQL database.
• Development of SFDC B-2-B solutions using CloudCraze & Service Cloud Infrastructure.
• Created Custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries.
• Worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules and contract templates.
• Cloudcraze development and Salesforce backend development + APEX & Visualforce
• Worked with Angular-Js during the time of development environment.
• Expertise working on Visual force pages, HTML, CSS, JavaScript and JQuery.
• Worked on the different requirements from user on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Involved in Developing Lightening pages using Aura, implemented lightening Controllers, Components using Lightening Design system (LDS) for Lightening Community builder.
• Developed a Human Resources Service Cloud and customer community.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Responsible for setting up new instances of JIRA, data import, customization, and backup
• Developed various Custom Objects, Tabs, Components and Visual force Pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Designed and developed user interfaces using JSP, HTML and CSS.
• Developed Lightening Components, Lightening apps using Lightening Design System (LDS) to provide more interactive interfaces to end users.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Working experiences on Salesforce.com intranet sites and Salesforce external sharing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Built a custom app with Lightning experience for sales to monitor their performance close details.
• Used Angular JS as the development framework to build a web-page
• Build a salesforce1 lightning app for different business groups in the organization and used sales force lightning designed systems style.
• Have built custom user interfaces using Lightning components and also used Lightning Components to create stand-alone applications that are hosted on Salesforce.

Environment: Saleforce.com platform, Apex Language, Cloud Craze, Visual force Pages, JIRA,SQL, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Lightening design system(LDS), Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Chicago, IL

Sr. Salesforce.com Developer/ Admin

Responsibilities:

• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on enhancements to SFDC application required by business users from time to time.
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Designed and developed Apex triggers, Apex classes, custom objects, custom layouts, workflows, approval processes, tasks, email alerts, and record types in Salesforce.com.
• Worked on Salesforce implementations from inception to delivery.
• Hands on experience on Roles, Profiles, Security and Sharing settings.
• Developed and tested SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
• Involved in Accounts & Opportunities and the Visualforce Controllers. Actively participated in the design and development of custom Visualforce search pages.
• Well versed with the process of detailed analysis of business and technical requirements and designed the solution by customizing various objects of Salesforce and using other Platform based technologies like Visualforce, Force.com and Web Services.
• Designed Apex Classes, Controller Classes and Apex Test Classes for various functional needs in the application.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.
• Worked in Salesforce.com Customization, Creation and maintenance of Record Types, Page Layouts, Objects, Tabs, and Fields.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Worked on Sales Cloud, Service Cloud and Apex Programming On Force.com Platform.
• Used Cast Iron integration tool for synchronizing master list of customers such as leads, accounts, opportunities and forecasts. It is used for data configuration.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Created business processes, best practices, standards, templates and operating procedures to optimize IT project development.
• Worked closely with UAT team and SIT team in clarifying and resolving any issues while implementing projects.

Environment: Salesforce.com, Force.com Explorer, Apex Triggers, Visualforce Pages & Apex Controllers, Sales Cloud, Service Cloud, Cast Iron, Data Migration, Data Loader, Siebel, Eclipse IDE, Custom Objects, Custom Tabs.

Confidential, Chicago, IL

Salesforce Developer

Responsibilities:

• Interacted with Business users for requirements gathering, analysis and development.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Agile Development Methodology was followed for the implementation
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles and Page Layouts and configured the permissions based on the organization hierarchy requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Performed Webservice Callout using the RESTful services with the third party application Broad bean API.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Extensive experience on S controls, Visual force pages and Page layouts according to the Business requirements
• Installed the Call Center Applications and Allowed the end users to maintain a track history of customers complaints
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visual force, force.com API, and web services.
• Created email templates and inbound emails using Visual Force for clients and customers.
• Worked extensively in customization of Service Cloud Console by embedding Visual force pages in custom console components, highlight panel and interaction log.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
• Implementation of Data Loader for loading the data.
• Performed data cleanup and/or Data migration to/from salesforce.com
• Merging of Salesforce instances
• Developed business documents for Salesforce.com Custom objects.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Expert in Salesforce Sales and Service cloud implementation.
• Provided the training to Business users about the system.

Environment: Sales Cloud, Service Cloud, Data loader and Data management, Workflow rules and 9Approval processes, sandbox, workflows, Custom objects, Reports and Dashboards, Partner Portal, Custom Profiles, Page Layouts, Security Settings, Data Sharing Rules.

Confidential, Phoenix, AZ

Salesforce Developer/ Admin

Responsibilities:

• Worked in a large team, on new enhancements into tools and speaking with Business partners and designing solutions.
• Agile Development Methodology was followed for the implementation.
• Developed Apex classes, Apex Triggers for various functional needs in the application.
• Created Test Classes and used SOQL queries based upon the requirements.
• Created workflow rules, validation rules and assignment rules. Configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Used Process builder for record creation as well as record updates.
• Design of Visual Force Pages, Dashboards and various other components as per the client and application requirements.
• Implemented REST based web services for fetching the data.
• Implemented web to lead and email to task functionalities.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.
• Customized page layouts for Lead, Opportunity, Account, Contact objects depending upon user roles and groups.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Creating an apex scheduler class which will schedule the batch Apex class.
• Ability to overcome the governor limit.
• Responsible for creating the Test Methods to provide maximum coverage to the triggers and other Controller classes.
• Involved in SFDC application support for end users.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked in onsite/offshore model with the client.

Environment: Salesforce.com platform, Visualforce pages, Apex triggers, Apex classes, SOQL, Data Loader, REST, Data Management, Validation Rules, Workflow Rules, and Relationships

Confidential, Fort Worth, TX

Salesforce Admin

Responsibilities:

• Interacted with various Business User Groups to gather the document requirements.
• Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created several Record Types, page layouts.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Created Batch Apex classes and scheduled Batch jobs.
• Created Triggers like sending emails to the portal users whenever they update their account information comparing their new information with their old information.
• Developed Visual force pages, Visual force custom components.
• Used Visual force in development mode to change the behavior and appearance of Visual force components.
• Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
• Deployed the changes from Sandbox to Production.

Environment: APEX, Force.com IDE, Import Wizard, Java Script, Visual Force Pages, Workflows and Approvals, Data Loader, Eclipse Force, Excel Connector.

Confidential

Java Developer

Responsibilities:

• Part of the core agile team in developing the application in Agile Development Methodology.
• Developed all the services by following a full flown Test Driven Development.
• Interacting with the system analysts, business users for design & requirement clarifications.
• Designed front end pages using Jsp, HTML, Angular JS, JQuery, JavaScript, Css and Ajax calls to get the required data from backend.
• Designed and developed this application using Spring MVC.
• Spring Framework IOC (Inversion of Control) design pattern is used to have relationships between application components.
• Developed the DAO layer for the application using Hibernate and JDBC.
• Implemented Restful web services with JAX-RS (Jersey).
• Used JMS (Java Message Service) to send, receive and read messages in the application.
• Used Junit for testing.
• Used databases like Oracle 10g, DB2 and wrote complex SQL statements, PL/SQL Procedures, Cursors to retrieve data from DB.
• Mentor and coach development team on implementing business requirements.
• Interacting with the offshore team to assist them in the development and help them understand the requirements and performed code reviews.
• Used extensively Eclipse and RAD in development and debugging the application.
• Used maven as a project build, dependency and management tool.
• Used SVN and Git repositories for version control.

Environment: Java1.5, JSP2.0, Servlets2.4, EJB2.0, Struts1.2, Spring 2.0.3, JDBC3.0, Design patterns, Html, XML, CSS, Log4j, Ant, Web services, RAD6.0, IBM Web Sphere server6.1, IBM DB29.0, VSS.