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Salesforce Developer/ Administrator Resume

PhoeniX

PROFESSIONAL SUMMARY:

  • Over 5 years of experience in IT industry, which includes 5 years of extensive experience as salesforce.com Developer/Administrator.
  • 5 years of Strong experience on Salesforce.com platform, Sales Cloud, Service Cloud and its Development Life Cycle.
  • Experienced in development, administration, configuration and Implementation of Salesforce CRM.
  • Experience with Salesforce.com Sales Cloud, Service Cloud, Communities and Force.com Platform.
  • Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
  • Working on various phases of Software development life cycle (SDLC) involving in Requirement gathering and Analysis, Architecture designing, Development, Implementation, Deployment, Maintenance.
  • Strong experience in development and customizations of Salesforce.com applications using Visual Force, Apex classes, Apex triggers, Page Layouts, Sharing Rules, S - Controls, static resources and migration tools.
  • Designed and developed various Custom Objects, Custom Apps, Custom Fields, Validations, Role Based page layouts, Custom Tabs, Custom Reports as per the requirements.
  • Expert on SFDC Opportunity Management Module Functionality.
  • Good knowledge of SAAS, PAAS and IAAS cloud computing services.
  • Handful experience in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox, Migrating code from one sandbox to the other).
  • Excellent knowledge and ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
  • Experience on Sales force API's and integrating third party components in to sales force. Strong Knowledge in Web Services (SOAP, REST).
  • Integrated Salesforce with external systems using both inbound and outbound using SOAP & REST apex web service classes.
  • Experience with different App Exchange products like Apptus CPQ, Exact Target, and Market.
  • Worked on Confidential for providing Quote-to- cash software delivering CPQ, Contract management, E-commerce & Revenue Management.
  • Good understanding of key Salesforce architectural concepts (e.g. API and governor limits, security models and techniques) and how they influence design.
  • Experience in implementing the Many-to-many, Look-up and Master-Detail relationships and Automating the business Processes using Approval Process, Workflows and Escalation Rules.
  • Hands on experience and functional knowledge on Salesforce Lightning with salesforce 1 Mobile app, lightening App Builder and lightening design system.
  • Well experience in Data Extraction, Transforming and Loading (ETL) using various tools such as Informatica on demand.
  • Experience in using different tools - Apex Data Loader, Eclipse, Import Wizard, SFDC Data Export, Mass Delete, Change sets etc.
  • Team player with good Interpersonal skills, strong understanding of fundamental business process, excellent communication, organizational and problem-solving skills.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce Lightning, Salesforce CRM, Apex Language, Apex Classes/Controllers, Sales Cloud, Service Cloud Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Workflow & Approvals Process, Dashboards, Lightning App Builder, Lightning Design System, Custom Objects, Knowledge on Integrations.

Sales force Tools: Eclipse, Force.com Eclipse IDE Plug-in

Operating Systems: Microsoft Windows, Unix

Languages: Apex

Web Technologies: HTML, JavaScript, XML, AJAX, SOAP, REST

Database: SQL, IBM(DB2)

Tools: Apex Data Loader, Eclipse, Workbench, Force.com Explorer

SDLC Methodologies: Waterfall, V-model, Agile Scrum

Others: Workflows, Approval processes, Triggers, Validation Rules, API, bitBucket

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix

Salesforce Developer/ Administrator

Responsibilities:

  • Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
  • Experienced in migrating the standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities and custom objects in standard experience to lightning experience
  • Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
  • Added Lightning Component to Lighting Pages and Record Pages and worked on Apex classes, Visualforce Pages, Controller classes and Apex Triggers for various functional needs in the application
  • Created Formula Fields, Validation Rules, Workflow and Approvals for the flexibility and functionality of force platform application.
  • Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
  • Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
  • Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
  • Used Force.com Eclipse IDE plug to develop the classes and triggers.
  • Developed different Visualforce Pages to suit to the needs of the application using different Visualforce components.
  • Involved in end to end testing and configuration enhancement for the CPQ and CLM functionalities.
  • Implemented Quote-to-Cash solution using Confidential CPQ & CLM. Good understanding of the Confidential CPQ.
  • Integrated Confidential CPQ system with Salesforce CRM.
  • Built a custom Confidential CPQ application with custom objects and relationships.
  • Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Confidential Advanced Workflow Approvals.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
  • Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Reports and Dashboards.
  • Used Salesforce Lightning Inspector to debug the lightning components during the development process.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better, which help in Sales enhancements.
  • Developed Complex Reports and Dashboards using HTML, PDF, Apex, Visual force page and mail merge.
  • Implemented SFDC Integration using REST/SOAP Web Service API'S. Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems.
  • Built apex classes and triggers implementing SOQL and SOSL statements within Eclipse to manage interaction with the database.
  • Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
  • Using Apex Data Loader mapped data sources and loaded data into Call Center application.
  • Created and used Email templates in HTML and Visualforce.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Administrated and monitored the company’s Salesforce CRM application.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Salesforce Lightning (Components, Apps, Events), Lightning Design System, Lightning App Builder, Sales Cloud, Pages, Data Loader, S-Controls, HTML, CSS, Java Script, SOAP, REST, API, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Confidential CPQ & CLM, GitHub, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Phoenix

Salesforce Developer/ Administrator

Responsibilities:

  • Gathered requirements and developing client-specific solutions by understanding customer’s business and technical environment.
  • Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
  • Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Reports and Dashboards.
  • Created different workflow rules and Approvals, Email Templates to run the Assignment rules.
  • Worked on Point and Click development.
  • Worked on SFDC implementation related to Sales Cloud.
  • Designed and developed the Custom objects, Formula fields, validation rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
  • Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE.
  • Used SOQL and SOSL for various data fetching and manipulation needs of the application using platform database objects.
  • Developed design document for data loader-based integration.
  • Designed, developed and deployed Apex Classes, Triggers, and packages for various functional needs in the application.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
  • Designed the Custom Visual Force pages for Lead conversion, merging duplicates.
  • Created email templates and inbound emails using Visual force for the clients and customers.
  • Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages of salesforce.com.
  • Also have experience on Service Cloud, App-exchange & Call center applications, in Various SFDC Implementations.
  • Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers.
  • Developed and configured various Reports for different user profiles based on the need in the organization.
  • Used the Force.com IDE for testing and migrated the code to the deployment instance after testing.
  • Involved in salesforce.com setup activities and customized the apps to match the functional needs of the organization.
  • Developed and Customized User interface in salesforce.com using Visualforce, Apex controllers and Force.com IDE.
  • Designed and developed the web-based UI using JavaScript, HTML and DHTML.
  • Designed and developed Visualforce pages and controllers for distribution enhancement.
  • Built apex classes implementing SOQL statements within Eclipse to manage interaction with the database.
  • Involved in migrating data from Oracle to Salesforce.com.
  • Developed web services using Salesforce.com Webservices API to provide data for third party clients.
  • Created and deployed several Reports using salesforce.com platform.
  • Created Visualforce email templates and automated Email Process to send installation instructions to new and existing customers.
  • Used CSS in HTML code to better manage look and feel of web pages.
  • Experience with Integrated Development Environments such as Eclipse.
  • Created summary reports, matrix reports, pie charts and Dashboards to assist the business team.
  • Worked intensely on custom objects, triggers and workflows.
  • Designed and build custom applications using Force.com and Visualforce.com.
  • Used Apex Explorer for viewing salesforce.com data.

Environment: Force.com Platform, Force.com IDE, Standard Objects, Custom Objects, Custom Fields, Lookup Relationship, Service Cloud, Master-Detail Relationship, List Views, Sharing Rules, Profiles, Users, Public Groups, MuleSoft, GitHub, Permission Sets, SOQL, SOSL, Record Types, SOAP, REST, Page Layouts, Validation Rules, Reports, Dashboards, Apex Data Loader, Workflows and Approval process, data loader.

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