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Salesforce Developer Resume

Renton, WA

PROFESSIONAL SUMMARY:

  • Over 8+ years' experience in Salesforce.com Administration/Development including analysis, modeling, design, coding, testing and implementation on various business domains like Financial, Insurance, Telecom and Healthcare.
  • Experience in implementing two full SDLC in Sales cloud and Service cloud.
  • Hands on experience in Salesforce.com Integration, Developing and Deploying custom integration solutions.
  • Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting.
  • Experience in SFDC development using Apex classes and Triggers, Visual Force, S - Controls, Force.com IDE, SOQL, SOSL.
  • Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
  • Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Tasks and actions.
  • Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
  • Experience in Data Migration using Import Confidential and other integration tools like InfoSphere, Apex Data Loader
  • Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex
  • Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.
  • Hands on experienced in database development using PL/SQL in MySQL, SQL server 2005 and oracle.
  • Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center and App-exchange applications.
  • Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
  • Proficient in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.
  • Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Flow/Navigational flow diagram using UML.
  • Worked closely with Business Users to enabled business process using SFDC.
  • Strong knowledge on Agile, water fall methodologies.
  • Coordinated and transferred knowledge to the offshore team.
  • Worked closely with testing and UAT team.
  • Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.
  • Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.
  • Highly motivated with the ability to work independently or as an integral part of a team and committed to highest levels of professional and personal excellence.
  • Strong technical and analytical, verbal and written communication skills.
  • Very efficient as both Team player and independent worker.

TECHNICAL SKILLS:

Salesforce.com: Apex Triggers, Apex Classes, SOQL, SOSL, Visualforce Pages, Components, S-Controls, ApexWeb Services (SOAP and REST), Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects.

SFDC Tools: Force.com IDE, Force.com Explorer, Data Loader, Informatica Cloud Connector, Outlook connector, Excel Connector, Workbench.

Web Technologies: HTML, CSS, XML, AJAX, Java script, Web Logic, Apache Tomcat.

Databases: Oracle, Microsoft SQL Server, SQL & PL/SQL.

Operating Systems: Windows XP, Windows Vista, Windows 7, Unix.

Languages: C, C++, JAVA, J2EE, Apex, C, SQL, HTML.

IDE: Eclipse, Net Beans, Visual Studio.

PROFESSIONAL EXPERIENCE:

Salesforce Developer

Confidential - Renton, WA

Responsibilities:

  • Implemented batch classes to provide Data Migration without loss of data/ to avoid corruption of data
  • Worked on myWD cleanup project to identify the object, classes, VF Pages, VF components that needs to be deprecated
  • Worked on flipping the licenses from customized Authenticated website to Overage high volume customer portal licenses
  • Responsible for managing release documents and perform the deployment.
  • Data migration from a custom object (Partner and Partner Contact) to standard object (Account and Contact)
  • Worked on related list data which are pointing to custom objects have been moved to standard objects
  • Worked on identifying the duplicate records on Accounts and Partners, deleting records with no data in their respective related lists
  • Resolved issues related to deployments - code coverage issues and writing test classes
  • Responsible for code changes/reference change to capture the data into standard objects (Account and Contact) rather than custom objects (Partner and Partner Contact)
  • Worked on GPORTAL/ myWD sites, making sure the functionality is working as expected and granting access to the users with new type of licenses
  • Worked on creating users, converting Leads, assigning profiles automatically based on the source
  • Responsible for creating email templates, field updates, sharing rules, validation rules, permission sets, Field level security
  • Worked on generating reports- Tabular format- matrix format, creating new report types, custom labels

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Salesforce Developer

Confidential - San Jose, CA

Responsibilities:

  • Worked with Apex Involved in project technical design plan, conversions, Mapping, configuration of portions of the SFDC application.
  • Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing.
  • Scheduler to invoke Apex classes at regular intervals.
  • Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
  • Experience in building new Applications with the Lightning App Builder and Lightning components.
  • Used Salesforce Lightning Inspector to debug the lightning components during the development process.
  • Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device.
  • Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
  • Responsible for Data load operations using Force.com Apex Data Loader.
  • Developed Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
  • Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
  • Worked on Apttus CPQ configuration and integration.
  • Good experience in working on Eclipse IDE with Force.com Plug - in for writing business logic in Apex programming language.
  • I also worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules, contract templates.
  • Provide training and coaching in the use of CPQ CRM systems. Identify training and development gaps and create plans to address.
  • Integrate of Application with Salesforce.com with using SOAP and REST web services API.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Salesforce Developer

Confidential - San Jose, CA

Responsibilities:

  • Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
  • Created Custom Objects and fields for transactional and contractual information.
  • Designed and deployed Custom tabs, validation rules, Approval Processes and Auto - Response Rules for automating business logic.
  • Migrated consistently to Lightning from Classic in order the sales reps find Just-In-Time information about customers and prospects.
  • Used Lightning process builder for visualizing and creating automated business processes.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
  • Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
  • Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Used field level security along with page layouts to manage access to certain fields.
  • Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
  • Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
  • Used Data loader to load the records on to the force.com platform.
  • Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
  • Made new feature enhancements on Service cloud console view and developed some Visual force components.
  • Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
  • Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
  • Experienced in Unit Testing, for the customizations and developments done during the project.
  • Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Salesforce Developer

Confidential, Richmond, VA

Responsibilities:

  • Interacted with business users/analyst and prepared technical design documents based out of the requirements.
  • Followed Agile Scrum methodology that included iterative application development, weekly Sprints and stand up meetings.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application and Used BitBucket for code repository.
  • Worked in converting existing Application to force.com applications and used the Debug Log and System Log Console to catch exceptions.
  • Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
  • Integrated external applications with Salesforce.com both Inbound and Outbound by writing Apex SOAP and REST Web Services and Apex Callouts.
  • Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
  • Performed UAT cleanup using some scripts and Data Loader.
  • Integrated PokitDok with Salesforce instance through DataPower by making Asynchronous Calls using REST API.
  • Worked with salesforce Process Builder and consolidated existing workflow rules with process builder.
  • Used Apex Data Loader mapped data sources and loaded data into Call Center application.
  • Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues
  • Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings.
  • Written several SOQL& SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
  • Performed unit testing for every written code and always wrote test methods with code coverage of 75% minimum.
  • Migrated code from Sandbox to QA and QA to Production using cascade tool.
  • Used JIRA Agile for project management and bug tracking.

Environment: Salesforce Unlimited Edition, Apex, Visualforce Pages, BitBucket, JIRA, Eclipse IDE, Dream Factory Utilities(Cascade), Workbench, DataLoader, SOAP, WSDL, REST, PokitDok, Process Builder, JIRA, Workflow, Health Cloud.

Salesforce Developer

Confidential

Responsibilities:

  • Performed the role of Salesforce.com System Analyst and Administrator.
  • Participated in business process analysis and Requirement Gathering Sessions & JAD Sessions.
  • Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.
  • Implemented Lead Management, Case Management.
  • Reviewing the test cases provided by the QA team, and providing feedback.
  • Created workflow rules to send auto response emails, email alerts, field updates, and other tasks.
  • Integrated Microsoft outlook with Salesforce.com to track communication with the leads.
  • Designed and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
  • Designed and deployed custom tabs, validation rules, approval process, related lists, custom links and auto - response rules to automate business logic.
  • Designed various Reports for different user profiles based on the need in the organization.
  • Design User Manual and trained new joiners Business Users for all new implemented processes.

Environment: Force.com, Apex, Visual force, Sharing Rules, Workflows & Approval Processes, Triggers, S-Objects.

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