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Salesforce Analyst / Developer Resume

Humble, TX

PROFESSIONAL SUMMARY:

  • Over 8 Years of IT experience with 6+ years of experience in Salesforce.com CRM and 2 years of experience in Java.
  • Well versed with analyzing company processes, translating business workflows into accurate Salesforce.com workflows and configuring Salesforce.com to meet business needs.
  • Extensive experience in activities related to Saleforce.com setup, Configuration, customization, Administration, Development, Data Migration and deployment of applications to Force.com platform, Chatter and App - exchange on Salesforce.
  • Expertise in handling several concepts of VisualForce Language like VisualForce pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.
  • Defined lookup, master-detail relationships between objects and created junction objects to establish many to many relationships among objects.
  • Experience in working with the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying APEX code from the development to production sandbox using change Set, ANT script and Jenkins.
  • Experience in working with Force.com Explorer for querying Salesforce database using SOQL &SOSL queries and Data Loader for data migration, insert, update, and bulk import or export of data.
  • Extensive experience in creating and managing Validation Rules, Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, managing profile level access & implementations.
  • Having good experience with designing of Custom Objects, Custom Fields, Custom Tabs, generating Reports, Dashboards, Lighting Connect, customized reports and analyzing the data in SFDC.
  • Working Knowledge in REST, SOAP API Force.com and Web services API,
  • Responsible for development of various GUI Screens using HTML, DHTML, JavaScript and JSP.
  • Responsible for Coding using JSP, Java Servlets, Struts and XML.
  • Implemented Model View Control (MVC) architecture using Struts Framework.
  • Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model component. Developed use cases, class diagrams and sequence diagrams using Rational rose.
  • Developed the application as per the requirements and business rules.
  • Part of the team which was responsible for designing and developing the application in n-tier fashion as per struts based MVC architecture standards.
  • Responsible for developing the Registration modules of the wholesale application.
  • Utilized the various J2ee Design patterns to develop the Business modules based on the required functionality.
  • Responsible for developing the application level flow by utilizing Java, JSP and Struts.
  • Experience in managing Full sandbox, developer sandbox and Configuration-only sandbox.
  • Worked on Lightning connect and created external objects to connect external system.
  • Excellent Project management with up-to-date technical knowledge and experience. Experience in working java script, node.js, backbone.js frame work.
  • Strong team builder having excellent analytical skills with capability to handle new technologies.
  • Worked extensively on Remedy 7.6 and have sound knowledge of the product and most of its features and modules like Change, Problem and Incident Management.
  • Worked extensively on Onshore and Offshore model, coordinating with large group of associates.
  • Excellent Interpersonal and Communication skills, fast learner with trouble-shooting and hardworking capabilities, good team player to work in both large and small team environments.

TECHNICAL SKILLS:

Force.com: Apex Custom Controllers and Extension, Apex triggers, S-controls, SOQL, SOSL, Ajax Toolkit, Packaging and migrations, Force.com IDE (Eclipse)

Visual Force: Custom Visual Force Pages

IDE’s: Eclipse, EditPlus, IRAD, WSAD

SFDC Tools: Data Loader, Connect offline, SalesForce-to-SalesForce, Apex Explorer, Zuora, Cast Iron.

Web: HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP

Languages / Technologies: C#, ASP.NET, JavaScript, Java, HTML, DHTML, XML, WCF, LINQ

Databases: MS SQL Server 7.0/ 2000 / 2005, Oracle 10g, DB2

CRM tools: Salesforce.com

ETL Tools: Informatica, Data Stage.

Development Environment: Visual Studio. NET 2003 / 2005 / 2008, VSTS

Design Tools: Microsoft Visio, Enterprise Architect

Methodologies: Agile,SDLC

Frameworks: Microsoft.Net 1.X / 2.0 / 3.5, Lightning Framework

Platforms: Windows 2000, XP, Windows Server 2003 / 2008

Web Servers: Internet Information Server 5.0 / 6.0 / 7.0, Websphere ESB.

PROFESSIONAL EXPERIENCE:

Confidential, Humble, TX

Salesforce Analyst / Developer

Responsibilities:

  • Worked with business partners to realize the full capabilities of salesforce.com CRM to meet business requirements and implement efficient workflows.
  • Worked on production related issues to fix and solve the tickets in given time-frame.
  • Written Apex Classes and Triggers to implement the functionality as per requirements and boundaries of Governor Limits.
  • Participated in requirement, design and code reviews.
  • Provided support to the fix the production environment including incident management, testing, resolution and deployment.
  • Worked on Schedule Jobs and batch job to populate SMU Values of Assets and Dealer articles.
  • Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish many-many connectivity among objects.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Proficiency in installing App Exchange Applications.
  • Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
  • Collaborated with Salesforce Developers to architect system infrastructure utilizing Napili Template.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Created Profiles and implemented Object and Field Level Security to hide critical information.
  • Written unit test cases to get 90 percent test coverage for all the apex classes and apex triggers.
  • Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Review and analysis of user functions, activities and workflows across the organization.
  • Evaluation of available resources and current system and the development of appropriate applications.
  • Deployed APEX code from development to production sandbox using change Set, ANT script and Jenkins.
  • Designed and Deployed dynamic workflows, validation rules, approval processes and auto-response rules for automating business logic.
  • Extensively used Data loader and Import Wizard to insert, update, upsert and export the data.
  • Used various Sandboxes for developing, testing and migrated the code to the production after UAT testing.
  • Worked on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language and customized salesforce App using lighting Resources.
  • Used Lightning connect to get Real Time Data from External system.
  • Created security and sharing rules at object, field, and record level for different users at different levels of organization.
  • Designed, build and support solutions for the salesforce.com CRM to meet business needs including configurations and customizations.

Environment: Saleforce.com, Apex, Visualforce, Struts, Oracle, Saleforce.com platform, Java CAPS 6.2, Core Java 5.0, J2EE, JAXB, XML, XSD, MDB, Oracle 10g Apex Language, Visual Force, Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, JavaScript, Eclipse/Force.com IDE, Metadata API, BMC Remedy 7.6, SOQL & SOSL, Case, Asset and Account Management, workbench, Jenkins, GIT.

Confidential, Irving, TX

Salesforce Developer

Responsibilities:

  • Active participation in requirements gathering and creating functional requirements for Client.
  • Designed Campaign Management and Asset Management for various Campaigns and Accounts.
  • Written Apex Classes and Triggers to implement the functionality as per requirements and boundaries of Governor Limits.
  • Worked on JavaScript to implement time tracking on each Campaign and display it on the Case object.
  • Worked on Schedule Jobs to populate revenue value of an Account made by Sales representative associated to respective district.
  • Developed Service Cloud Console Application for Business flexibility of viewing multiple records on a single view.
  • Handful of experience in Territory Management 2.0.
  • Developed a Visualforce report on Affiliations with respective of hierarchical level (AARDT) Area1, Area2, Region, District and Territory.
  • Integrated Data Warehouse to Salesforce to get periodic updates for Standard and Custom objects in Salesforce.
  • Created Profiles and implemented Object and Field Level Security to hide critical information.
  • Working on Campaign Management to Increase Revenue, track customer interest and sell more to the same customer pool Enhance upsell/cross-sell of products.
  • Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
  • Configured and Maintained the Sandbox Environment for easy collaboration of Development and QA Activities.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish many-many connectivity among objects.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Proficiency in installing App Exchange Applications.
  • Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
  • Collaborated with Salesforce Developers to architect system infrastructure utilizing Napili Template.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Worked on Unit testing for the customizations and developments done during the project.
  • Developed SFDC site and customer portal for various organizational units and partners.
  • Set up various security levels and privileges by customizing client team Profiles and Roles.
  • Complete the Application modification functionality and the Toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.
  • Integrated SFDC with external systems using Salesforce Partner Web Services for approval and custom workflow solution.

Environment: Saleforce.com, Apex, Visualforce, Struts, Oracle, Saleforce.com platform, Java CAPS 6.2, Core Java 5.0, J2EE, JAXB, XML, XSD, MDB, Oracle 10g Apex Language, Visual Force, Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls,JavaScript, Eclipse/Force.com IDE, Metadata API, SOQL & SOSL, Campaign Management and Territory Management 2.0, Jenkin, GIT, CVS.

Confidential, Charlotte, NC

Salesforce Developer/ Administrator

Responsibilities:

  • Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
  • Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.
  • Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
  • Responsible for development of various GUI Screens using HTML, DHTML, JavaScript and JSP.
  • Responsible for Coding using JSP, Java Servlets, Struts and XML.
  • Implemented Model View Control (MVC) architecture using Struts Framework.
  • Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model component. Developed use cases, class diagrams and sequence diagrams using Rational rose.
  • Developed the application as per the requirements and business rules.
  • Part of the team which was responsible for designing and developing the application in n-tier fashion as per struts based MVC architecture standards.
  • Responsible for developing the Registration modules of the wholesale application.
  • Utilized the various J2ee Design patterns to develop the Business modules based on the required functionality.
  • Responsible for developing the application level flow by utilizing Java, JSP and Struts.
  • Extensively used HTML tags, Frames and CSS to maintain uniformity in the Web pages.
  • Implemented Case Management Automation to track and solve Customer’s Issues.
  • Strong experience in working with Security framework, Dashboards and reporting modules.
  • Participated in the training sessions provided by the Salesforce team.
  • Complete the Application modification functionality and the Toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.
  • Implemented packages in distributing and migrating components or applications within the organization and Load/Manage the data using Apex Data Loader.
  • Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
  • Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
  • Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.

Environment: Saleforce.com, Apex, Struts, Oracle, Saleforce.com platform, Java CAPS 6.2, Core Java 5.0, J2EE, JAXB, XML, XSD, MDB, Oracle 10g Apex Language, Visual Force, Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls,Visualforce, JavaScript, Eclipse/Force.com IDE, SOQL & SOSL.

Confidential, Washington, D.C

SFDC Administrator

Responsibilities:

  • Developed SFDC ETL processes using Java and Salesforce Web Services Java API.
  • Created mash-ups to include data from many external end-points such as including financial information from 3rd parties in the customer’s profile (Accounts) using WSDL and XML Stream Reader.
  • Monitoring the data to keep accurate product, pricing, contract and invoicing information in a supply chain domain.
  • Customized Accounts, Contacts, Leads, Campaigns and Cases.
  • Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
  • Responsible for development of various GUI Screens using HTML, DHTML, JavaScript and JSP.
  • Responsible for Coding using JSP, Java Servlets, Struts and XML.
  • Implemented Model View Control (MVC) architecture using Struts Framework.
  • Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model component. Developed use cases, class diagrams and sequence diagrams using Rational rose.
  • Developed the application as per the requirements and business rules.
  • Part of the team which was responsible for designing and developing the application in n-tier fashion as per struts based MVC architecture standards.
  • Responsible for developing the Registration modules of the wholesale application.
  • Utilized the various J2ee Design patterns to develop the Business modules based on the required functionality.
  • Responsible for developing the application level flow by utilizing Java, JSP and Struts.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
  • Profile based permissions on fields and objects are enforced.
  • Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
  • Performed Data Migration from legacy system to Force.com with knowledge of Data Mapping.
  • Performed administration tasks as needed, managing custom fields, integration and data clean up.
  • Created data migration document for to & fro migration of data from SFDC environment.
  • Developed Email handlers using Apex for generating PDFs from Leads received from several sources using Apex.
  • Delivered project reports using custom objects and standard objects.
  • Implemented on demand pricing and products configuration using Ajax and JavaScript.

Environment: Saleforce.com, Apex, Visualforce, Struts, Oracle, Saleforce.com platform, Java CAPS 6.2, Core Java 5.0, J2EE, JAXB, XML, XSD, MDB, Oracle 10g Apex Language, Visual Force, Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls,JavaScript, Eclipse/Force.com IDE, Metadata API, SOQL & SOSL, Workbench, CVS.

Confidential

Java Developer

Responsibilities:

  • Studied the project requirement and designed the project. Created tables, views, synonyms and sequences.
  • Created Database Triggers, Stored Procedure, Functions and Packages. Optimized queries using rule based & cost based approach.
  • Created database objects like tables, views, synonyms, indexes and sequences.
  • Created front end applications using forms and reports
  • Responsible for development of various GUI Screens using HTML, DHTML, JavaScript and JSP.
  • Responsible for Coding using JSP, Java Servlets, Struts and XML.
  • Implemented Model View Control (MVC) architecture using Struts Framework.
  • Responsible in writing Data Access codes using JDBC and Oracle database as backend as Model component. Developed use cases, class diagrams and sequence diagrams using Rational rose.
  • Developed the application as per the requirements and business rules.
  • Part of the team which was responsible for designing and developing the application in n-tier fashion as per struts based MVC architecture standards.
  • Responsible for developing the Registration modules of the wholesale application.
  • Utilized the various J2ee Design patterns to develop the Business modules based on the required functionality.
  • Responsible for developing the application level flow by utilizing Java, JSP and Struts.
  • Used SQL Loader and Export, Import utilities for data loading. Modified existing forms, reports, and graphs as per the enhancement. Tested all the new and modified program units
  • Extensively used triggers, PL/SQL procedures, packages, functions while developing the forms and reports.

Environment: Java, J2EE, Struts, Oracle, Saleforce.com platform, Java CAPS 6.2, Core Java 5.0, J2EE, JAXB, XML, XSD, MDB, Oracle 10g Apex Language, Visual Force, Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.TOAD

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