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Salesforce.com Developer Resume

PhoeniX

SUMMARY:

  • 5 + Year in Salesforce.com Administration/Development including analysis, modeling, design, coding, testing, and implementation on various business domains like Financial, Insurance and manufacturing.
  • Analyzed Sales, Marketing, Customer Service, and Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
  • Strong knowledge on Administration setup, Apex, Visualforce, and experience with different SFDC development tools like Force.com Eclipse IDE and integration tools like Apex Data Loader.
  • Experience in developing client - specific solutions on force.com platform using Apex classes and Triggers, Visualforce, Force.com IDE, SOQL, SOSL
  • Experience in integration of Salesforce.com Applications with Other applications with an emphasis of the Web Services/XML.
  • Good experience in SFDC related technologies such as Apex, Visualforce, Apex triggers
  • Configured and maintain User profiles, role hierarchy, sharing rules and Security, password policies
  • Experience in developing Client-specific solutions on force.com platform using Apex Classes and Triggers, Web service API, Force.com IDE, Validation rules, SOQL and SOSL
  • Extensive experience in using Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process in Salesforce.com
  • Working knowledge in generating Reports, Dashboards, customized reports and analyzing the data in Salesforce
  • Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes, and recommended solutions to improve their processes using SFDC
  • Extensive experience in implementation of Salesforce Chatter
  • Good experience on creating Object/Tab/Field, Formula, Record Types, Folder Management, Activity Management, Queues, Groups, and Analytical Snapshots.
  • Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
  • Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
  • Work well alone and as part of a team with excellent troubleshooting mechanisms and highly adaptable to different work environments.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex, Apex Triggers, Apex Classes/ Controllers, Visualforce Pages/Components, Apex Web Services, Workflow & Approvals, Case Management Custom Objects, Dashboards, Snapshots, SOQL, SOSL.

Salesforce Tools: Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, Force.com Excel Connector, AppExchange

Languages: Apex, C, Java, SQL, HTML, XML, CSS.

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003, Linux

Databases: SQL Server 2008, My SQL

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix

Salesforce.com Developer

Responsibilities:

  • Worked in creating lightning components using the UI in Enterprise, Performance, Developer editions or sandbox. Customized the objects, Tabs using the salesforce Lightning Experience as per the requirement.
  • Worked on customization of visual force to have Lightning Experience for desktop applications. Created insightful dashboards, including underlying reports, to be primarily viewed in Salesforce Classic & Lightening Experience as well.
  • Prepared custom objects and reports using sales force Lightning Experience .
  • With the Lightning Experience system, created pixel-perfect designs and applications for a very professional user experience.
  • Experience with Lightning Aura Frameworks.
  • Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports, and Dashboards.
  • Implemented Web-to-lead to track and solve leads from the website.
  • Created different Workflow rules and Approvals for various campaign processes.
  • Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional need i.e. Sweep & Match, Custom Member Search, and Data Synchronization by web services integration.
  • Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
  • Implemented Web-to-Lead and Web-to-Case automation.
  • Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
  • Created various Standard and Custom Reports / Dashboards (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce.com as a sales tool and configured various Reports and for different user profiles.
  • Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
  • Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.

Environment: Saleforce.com platform, APEX Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services.

Confidential, TX

SFDC Developer

Responsibilities:

  • Developed APEX triggers, Apex classes for various functional needs in the application.
  • Interacted with Business User Groups for gathering the requirements for Salesforce Implementation and documented the Business and Software Requirements.
  • Developed different Visualforce Pages to suit to the needs of the application using different Visualforce components.
  • Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements.
  • Developed web services using Salesforce.com Web services API to provide data for third party clients.
  • Created custom objects and defined Lookup and Master-Detail Relationship among the objects.
  • Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard Objects and Customized Objects for additional fields, Layouts, record types and validation rules.
  • Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
  • Good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com explorer.

Environment: Saleforce.com platform, APEX Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services.

Confidential, NH

Salesforce.com Developer

Responsibilities:

  • Preparation of design documents of various application based on gathered requirement.
  • Involved in coding for modules for all the Sub-Application of the CRM application which involves extending existing SFDC standard components using Apex, Visualforce, and other utilities.
  • Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports, and Dashboards.
  • Implemented Web-to-lead to track and solve leads from the website.
  • Created different Workflow rules and Approvals for various campaign processes.
  • Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
  • Designed, developed, and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
  • Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
  • Developed and configured various Reports for different user profiles based on the need in the organization.
  • Created email templates and inbound emails using Visualforce for the clients and customers.
  • Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports, and dashboards.

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Security Controls, Apttus CPQ.

Confidential

Salesforce Developer

Responsibilities:

  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
  • Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional need i.e. Sweep & Match, Custom Member Search, and Data Synchronization by web services integration.
  • Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
  • Implemented Web-to-Lead and Web-to-Case automation.
  • Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.
  • Created various Standard and Custom Reports / Dashboards (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce.com as a sales tool and configured various Reports and for different user profiles.
  • Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
  • Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.

Environment: Saleforce.com platform, APEX Language, Visualforce (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services.

Confidential

Salesforce Admin

Responsibilities:

  • Objects, Custom Tabs, Email Services, Security Controls Involved in Requirements gathering with multiple project managers, to better customize, and utilize the full functionality of the Salesforce.com CRM solution.
  • Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visualforce pages.
  • Involved in preparing the complete Documentation of Work flow for Salesforce
  • Worked directly with senior management to establish parameters for designing the system.
  • Developed Data structure, schema and Graphical User Interface for Databases using SQL and VBScript.
  • Worked on Business processes streamlining and processes re-engineering Integrated database with the proprietary software.
  • Implemented Email to Case for various businesses and developed Assignment rules and workflows to assign and notify the cases to users or queues.
  • Implemented security and sharing rules at object, field, and record level for different users in the organization
  • Provided the migration strategy from SAP CRM to Salesforce Cloud CRM platform in phase wise model.
  • Generated Reports like Tabular, Summary and Matrix Reports for quarterly and half yearly sales
  • Involved in preparation of the Training Manual for the releases
  • Assisted in testing the application whether all the user requirements were catered to by the application.

Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, ReportsCertification link:

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