SUMMARY:

• Dynamic results - oriented leader with 27 years of progressive experience managing growth and performance of business critical systems with a focus on cost-savings, efficiency, productivity optimization and service excellence.
• Creative thinker and strategic problem solver with proven excellence in cross-functional leadership and demonstrated analytical strengths to provide a sound foundation for business decisions.

AREAS OF PRACTICE/SKILLS:

• Technology Delivery/ Relationship Management
• Program/Project Management
• Portfolio Management
• Resource Management
• Financial Management
• Process Improvement
• Software Development
• Business Analysis
• Team development/Coaching
• Emotional Intelligence
• Servant Leadership
• Stakeholder Partnership
• Business Acumen
• Customer Centricity
• Judgment
• Risk Management
• Learning Agility
• Communications
• Agile Transformation

APPLICATIONS, TOOLS & TECHNOLOGIES:

• MS Project
• Daptiv(PPM)
• PMUWS
• HP ALM/Quality Center
• Remedy
• ServiceNow
• SharePoint
• Confluence
• Jira
• VersionOne
• PVCS Source Control
• SQL Developer
• TOAD(Tool for Oracle Application Development)
• MS Dynamics CRM
• DST/AWD - Content Management
• Omnipay/OmniPlus
• Oracle/ PL/SQL
• Java/J2EE
• Visual Basic/ VB/ASP.Net
• Powerbuilder
• Cloud computing, PaaS, SaaS, IaaS

WORK HISTORY:

Business Systems Cons Mgr/Tech Relationship Mgr

Confidential

Responsibilities:

• Lead the core applications team and facilitate relationship between geographically dispersed technology organization and clients by managing and supporting delivery of technology solutions and services including mobile implementation, Wholesale Access Management Program (WAMP) Onboarding for CRM, Technology Health Refresh (THR) initiatives and CRM re-platforming in the cloud environment.
• Manage virtual team of business systems consultants to support the MS Dynamics CRM and business acceptance applications to ensure 99.9% uptime and customer satisfaction.
• Forecast and manage the annual budget for core applications support and related projects.
• Provided subject matter expertise on Confidential core applications for wholesale & enterprise initiatives including wholesale customer relationship tiers, marketing campaigns and customer complaints management.
• Led effort to gather requirements and provide solutions during transition period for divestiture of a line of business through collaboration with internal partners and purchasers to ensure successful data migration.
• Support Confidential control environment by partnering with business lines to ensure operational compliance with defined policies around customer due diligence, business acceptance & complaints management; and corresponding standards, plans and objectives.
• Single point of contact for client and technology groups from project intake, prioritizing, solution planning and sizing to fulfillment. Influence technology selection to help determine optimized solutions and provide guidance on implementing new technology.
• Monitor projects to ensure service quality and cost-effectiveness of solutions.
• Directed and supported strategy for consistent and effective internal business communications formulated by a taskforce in response to Team Member Connection Survey (TMCS).

Sr. Technology Manager

Confidential

Responsibilities:

• Led cross-functional teams on major corporate initiatives for key strategic products while meeting performance, cost-savings, strategic, legislative & regulatory goals.
• Managed multiple small to medium programs/projects working closely with application development teams including business & systems analysts, programmer analysts, application testers, security & configuration management teams, LOB SMEs, technology and business leadership and all stakeholders to ensure the technology response was aligned to corporate goals and meeting the objectives.
• Managed business partners & technology teams to implement rigorous controls to reduce production incidents by 15%, increase project turnaround and customer satisfaction for over 20 Visual Basic/.Net/Oracle/J2EE/Powerbuilder applications including Centralized Investment Database, Annual Service Plans, Enrollment Entry System, Disbursements, Fees and Billing, Trading, Pricing, Fund Performance, Electronic Data Transfer, Daily Cash Settlement, Front-end Contributions, Revenue Reconciliation and more, servicing multiple business units including Client Services, Finance, Marketing, Risk & Compliance, Investments, Information Security.
• Developed business capability roadmaps and successfully delivered on concurrent SDLC releases by establishing a formalized methodology and facilitating end-to-end project management activities.
• Directed project portfolio of 20+ projects with a $1.2M budget annually. Improved project efficiency by 25% by creative use of SharePoint for collaboration and content management. Setup phase specific toll-gates for adherence to PM processes to increase project effectiveness and on-time deliverables.
• Optimized the “run IT” budget to free funding for the “grow IT” budget and increase innovation. Managed skill gap and project budgetary risk to reduce project downtime.
• Introduced and advocated the adoption of the “Kaizen” approach to provide continuous improvement in quality of the applications & reduce defects & defect resolution times and increase reliability to maintain 99.99% uptime.
• Reduced software delivery time by 20% and maximized duration of zero defect state using iterative and agile development approaches. Executed business optimization and process improvement changes to increase system agility.
• Key member of taskforce for IT governance responsible for framing and disseminating Governance policy for Projects and SDLC processes.
• Assisted in the formulation of cloud migration strategy and re-platform/re-host/repurchase decisions by conducting in-depth technical & budgetary analysis of existing investments from hardware to application portfolios to network architecture.
• Directed the definition and identification of logging and monitoring gaps in security events and oversaw implementation of compliance controls across the enterprise to improve security posture.
• Managed Disaster Recovery efforts & mapped key metrics to the underlying IT systems and infrastructure supporting mission critical business processes to meet the required recovery strategy.
• Negotiated competitive bids and strategically sized capacity to reduce COTS spend by 250K/year. Established vendor performance metrics and managed the logistics for 24x7 support to ensure 99.9% SLA.
• Spearheaded design, testing and standardization of IT procedures in conjunction with SOX audit standards. Identified and evaluated risk response options to provide accurate and timely information to enable effective decision making.
• Streamlined electronic data interchange through network infrastructure configuration for communication of all classifications of data with external customers and other entities resulting in improved customer satisfaction.
• Enhanced team competencies to boost responsiveness through a collaborative leadership style & better resource management practices to build high performing teams.

Manager, Application Architecture & Programming

Confidential

Responsibilities:

• Managed and led a team of System and Business Analysts to successfully deliver multiple projects aligned to corporate initiatives meeting strategic, productivity/cost-savings and legislative & regulatory goals. Demonstrated leadership on software integration efforts by leading the initiatives to identify opportunities.
• Performed managerial duties, including estimating projects for budget approvals and RFPs; tracking budget versus actual cost; monitoring and controlling to ensure the projects are on schedule, within budget and meeting quality goals; resource allocation; conducting performance appraisals and preparing development plans for direct reports.
• Conducted project/application portfolio management by assessing strategic importance and tracking key business metrics to maximize value while managing risks and cost.
• Managed full software development life cycle and production support for Client Services and Financial Operations, impacting multiple applications including Disbursements, Payments, Fees and Billing, Cash Management, Trading, Pricing, Fund Performance and more. Leveraged a strong technical background to help improve quality on business critical applications, reducing maintenance problems and thus downtime.
• Evaluated staffing requirements including hiring, training and mentoring.
• Participated in the Disaster Recovery effort by mapping key metrics to the underlying IT systems and infrastructure supporting key business processes and providing leadership to meet the required recovery strategy.
• Formulated policies and procedures for application development and version control for multiple development platforms. Managed the logistics for 24x7 support for COTS applications, while maintaining vendor relations to ensure consistent and reliable support.
• Built a high efficiency team by mentoring team members and giving them an opportunity to be challenged and then recognizing achievement or encouraging stalled efforts. Provided much needed vision by thinking beyond the moment or the expected.

Product Owner/Lead Developer/Business Analyst

Confidential

Responsibilities:

• Provided full software development life cycle(SDLC) support on critical applications using Java/J2EE, Oracle, PL/SQL and Web services; tasks included gathering requirements, analysis, design, development, testing and deployment and ensured that production incidents are tracked and resolved in a timely manner meeting > 98% uptime SLA.
• Ensured optimum performance of applications through methodical tuning approaches including use of TOAD(Tool for Oracle Development) for query analysis, fixing indexes and regular archiving/purging per data retention policies.
• Developed and maintained requirements, design, technical and end user system documentation for complex applications.
• Conducted feasibility analysis and return-on-investment studies to help decision making on proposed new technologies.
• Led a service-based enterprise application integration project to automate business processes and phase out obsolete technology.
• Provided support for disaster recovery exercises including facilitation of pre-exercise meetings, managing testing at the recovery center, as well as monitoring and managing exercise gaps.
• Served as main point of contact between the development teams and vendors for issues related to third party software/tools and provided technical guidance to team members.
• Demonstrated proficiency in communication and problem solving by conducting brown bag sessions on application development tools.
• Provided team leadership on a web services-based enterprise application integration project to streamline/automate business processes and eliminate dependency on obsolete technology.
• Fostered team building and contributed to the development and implementation of an employee recognition/reward program as an active committee member of the IT division.

Principal Software Consultant/Developer

Confidential

Responsibilities:

• Developed a Test Management tool to manage entire Quality Assurance and testing process for the organization.
• Led a System Development Life Cycle (SDLC) effort to develop a scalable system to generate fund performance data for 30 multi-million dollar investment vehicles.
• Supported production systems and met Service Level Agreements for business critical financial applications.
• Provided production support and met service level agreements for business critical financial applications including payment settlement/reconciliation and disbursement processing by collaborating with operations and senior management to develop processes for identifying and rectifying problems.
• Led a Y2K effort including risk analysis, change analysis, remediation, testing and contingency planning for application program and system failures.

Systems Analyst

Confidential

Responsibilities:

• Developed bankers’ acceptance module to integrate with an international bank’s treasury management system.
• Re-engineered an enterprise system using object oriented methodology for extensibility to reduce maintenance cost by 40%.

Customer Support Supervisor/Engineer

Confidential

Responsibilities:

• Managed implementation of IT infrastructure services and solutions with a budget over $1.5M including enterprise network deployment, operational support, preventive maintenance and training for banking, financial, educational and engineering clients.
• Architected network infrastructure design enhancements including data consolidation, storage management to accommodate projected business growth, improve system performance by and costs savings of over $100K for 25+ fortune 500 clients.
• Led a team of engineers to provide warranty management services including technical support, refurbishment & helpdesk services.
• Achieved 100% customer retention and targeted business development goals of over $250K/year on existing service contracts by providing flawless delivery of best-in-class service exceeding Service Level Agreements and positively managing business relations.
• Served as a liaison between sales & support on technology to generate Request for Proposal (RFP) responses.
• Assisted in hiring talent and provided onboarding support to ensure understanding of goals and minimize coverage gaps.